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Business Profile

Diet Products

LadyBoss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

This profile includes complaints for LadyBoss's headquarters and its corporate-owned locations. To view all corporate locations, see

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LadyBoss has 2 locations, listed below.

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    • LadyBoss

      10010 Indian School Rd NE Albuquerque, NM 87112-3175

    • LadyBoss

      7703 Binford Way Louisville, KY 40291

    Customer Complaints Summary

    • 105 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m very upset because I purchased the $300 Ultimate Transformation Academy program and I was supposed to have access to it for life. I tried to log onto my LBUTA portal and it wouldn’t let me log in… even though my password was always saved. I then tried to reach out to customer service and the email was undeliverable! The company shut down! I then found on their Facebook where they claim they were to send emails to those who paid for the program so they could have a playlist (youtube) of the program videos. I never received any emails. I want access to my portal OR the YouTube playlist since I paid! Very hurtful because I paid hundreds and hundreds of dollars to this company for the past 3-4 years. Please do right by your loyal customers and send me what I am owed.

      Business Response

      Date: 08/15/2022

      Hello! After review, I did not find any communication from the customer regarding the issue. We did send out an email to all UTA purchasers, I apologize if that was not received. I am including the links below:

      UTA Module Links Welcome Video: **************************** 
      Module 1 **************************** 
      Module 2 **************************** 
      Module 3 **************************** 
      Module 4 **************************** 
      Module 5 **************************** 
      Module 6 ****************************

      Customer Answer

      Date: 08/17/2022

      Hello,
      There was no communication between myself and LB support because by the time I needed aid the portals and support email were defunct. I do appreciate that the links (to the content) I paid for have now been supplied to me- I just hate that I had to turn to BBB to get a response. My only concern is that many, like myself, did not receive the links when the company suddenly closed shop. I hope they get them like I did. 

      I accept this response from LadyBoss. 

    • Initial Complaint

      Date:08/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and received my order minus 3 items. I've reached out to the company on several occasions with no reply. I'm missing my container of FUEL and 2 boxes of protein bars. I'd like my order completed or my money refunded. Thank you.

      Business Response

      Date: 08/15/2022

      Hello!  We sent out an email in June for customers to email us at a new email address if they had any unresolved issues. Unfortunately, it appears the customer missed this email as we do not have any correspondence from them regarding the issue. I have issued a refund for the missing items. 

    • Initial Complaint

      Date:08/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LadyBoss Date: April 8, 2022 Total: $145.00 I've reached out 3 times through emails. Their phones and website shut down 2 weeks after my order. I get no response. And have never received my order.

      Business Response

      Date: 08/05/2022

      Thank you for your patience while I looked into the issue. After review, I found that the shipment encountered an error with FedEx. I have issued a full refund via the original payment method. We appreciate you bringing this to our attention and allowing us to resolve it. 

    • Initial Complaint

      Date:07/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered during their closing sale that was April 15th I did not get my order until late june. When I got it I was missing sweatpants that I ordered so I reached out june 30th through email since that’s the only way to get ahold of Ladyboss. It is now July 16th and they have not responded to my email I sent asking where my missing item is. I emailed them also a second time and still no response. I would like my item or a refund because this has gotten out of hand.

      Business Response

      Date: 07/21/2022

      Thank you for reaching out and providing that information. After review, I found the customer has been responded to and a refund has been issued for the sweat pants that were out of stock. Please see attachments as documentation. 

    • Initial Complaint

      Date:07/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/14, I placed an order wigh Ladyboss during their liquidation sale. As of 5/9 I had not heard anything about shipping. I was refused a refund after sending an email. Now on 7/14 my order has still not shipped. I can get no response from the company and any negative feedback is immediately deleted and blocked on their social media. I don’t know what to do! Please help me get a refund. I don’t even want the products anymore and it has been 3 months since ordering and they were never sent! ******* ******

      Business Response

      Date: 07/21/2022

      Thank you for providing that information.  After review, we found the customer disputed charges on 6/1/2022. At that time, the disputes were accepted, order was canceled and refunds were issued for the remaining items.  The customer has been fully refunded for the 4/14/2022 order and should contact her bank if she does not see that reflecting in her account.  

    • Initial Complaint

      Date:07/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items from Ladyboss (Kaelin P***** is the founder and I contacted her via Twitter. She was not helpful and very rude) on May 10th, 2022. I paid hefty shipping AND "shipping insurance" which was clearly a scam to ensure my order would arrive, though paying shipping and actually PURHASING the products should ensure I get said items I paid for. They did not arrive for two months. I ordered 32 items and only two arrived. I tried multiple times to reach out for a resolution and I was ignored. I had photos, dates, the order number and all other information needed for proof. Then they shut down their email and I had to contact them again through another way after being treated poorly by the owner (they are going out of business, no shock to me now.) And thet finally emailed me on 7/12/22 to say I get a partial refund. Thr refund was a lie and it never showed up. So they are actively and knowingly stealing my money. But the refund was not even for the shipping and insurance I paid exrtra for, for the items that did not arrive. I want a full refund for shipping, insurance and the products I did not receive, which would be $37. I paid close to $70 or maybe more (they scammed me on the site when I tried to order as well and charged me for 30 instead of the 14 single packs I wanted). I got part of my order and am happy to pay for that and the shipping cost for it. But I am entitled to the product items that did not show up, the shipping cost of items that never shipped, and the extra $2 I paid for the "insurance", which was a complete scam and as you can see, did nothing to ensure I would receive my whole order. I just want my money back. This is not the first time I have been scammed by a company so I will never order anything online again, and I already stopped as of late May.

      Business Response

      Date: 07/25/2022

      I apologize for the delay in response. Our records show the LEAN and shirt shipped out via FedEx tracking ******************** and was delivered 6/28/22. The customer agrees to have received these 2 items. The remaining items on the order were out of stock at the time of fulfillment, therefore, refunds were issued. The customer was refunded for the shipping charges, however, the $1.99 shipping protection is non-refundable. Shipping protection is insurance in the event there is an issue once the order leaves our warehouse with a shipping partner, does not ensure fulfillment of items. The only remaining items that have not been refunded are as follows:
      $1.99- Shipping protection
      $1.98 + .18 tax = $2.16- Rising Star Tee
      $19 + $1.71 tax = $20.71 LEAN 1 Bag
      We feel the customer has been made whole at this time. 

    • Initial Complaint

      Date:07/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from lady boss 3 months ago only got part of my order very upset they keep saying its coming someone will get back to u never do either want refund or my products want order from the again

      Business Response

      Date: 07/25/2022

      I apologize for the delay in response. Customers were advised to contact us at **************************** if they had any unresolved issues. There has been no communication from the customer. Our records and USPS  ********************** tracking information indicate the order has been delivered as of 6/27/22. We did experience extreme shipping delays due to Covid-19 and staffing issues at the third party warehouse. Please note all sales during this liquidation sale are final.  We did send an email to all customers 4/27/22 with expected shipping dates however, it was a fluid situation at the warehouse and not all of those dates were met. We sent a follow up email on 5/10/22 and 6/3/22 to inform customers of the extended delay.  All sales are final was disclosed prior, during and after checkout. There were 2 items out of stock at the time of fulfillment, refunds have been issued for those items. We believe the customer has been made whole at this time. 

    • Initial Complaint

      Date:07/01/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered over $200 from LadyBoss during their liquidation sale on 4/14/2022 and I have yet to receive my order. I have sent several emails inquiring about my order to only receive one response stating that they had a lot of orders placed and were getting to them. It is absolutely ridiculous that it now has been 2 1/12 months since I placed the order and still have not received it.

      Business Response

      Date: 07/25/2022

      I apologize for the delay in response. Customers were advised to contact us at **************************** if they had any unresolved issues. There has been no communication from the customer. Our records and FEDEX ******************** tracking information indicate the order has been delivered as of 7/7/22. We did experience extreme shipping delays due to Covid-19 and staffing issues at the third party warehouse. Please note all sales during this liquidation sale are final.  We did send an email to all customers 4/27/22 with expected shipping dates however, it was a fluid situation at the warehouse and not all of those dates were met. We sent a follow up email on 5/10/22 and 6/3/22 to inform customers of the extended delay.  All sales are final was disclosed prior, during and after checkout. There were 7 items out of stock at the time of fulfillment, refunds have been issued for those items. We believe the customer has been made whole at this time. 

      Customer Answer

      Date: 07/25/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ********

    • Initial Complaint

      Date:06/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on April 21,2022 during their close out sale. I haven't received my order OR a refund. The phone lines are shut down and they are NOT RESPONDING to my emails or complaints. Very disappointed!!!

      Business Response

      Date: 07/25/2022

      I apologize for the delay in response. After review, I found the order was shipped via FedEx with tracking ********************  and marked delivered 6/30/22. We did experience extreme shipping delays due to Covid-19 and staffing issues at the third party warehouse. Please note all sales during this liquidation sale are final.  We did send an email to all customers 4/27/22 with expected shipping dates however, it was a fluid situation at the warehouse and not all of those dates were met. We sent a follow up email on 5/10/22 and 6/3/22 to inform customers of the extended delay.  All sales are final was disclosed prior, during and after checkout. We believe the customer has been made whole at this time. 

    • Initial Complaint

      Date:06/25/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 4/24/22 during the liquidation sale. I was mistakenly charged double, but was refunded the extra charge fairly quickly. I still have not received my actual order yet though. I have attempted to contact them multiple times, but I have not heard from anybody. It says my order is still “processing”. I continue to get emails frequently to buy more product, so I’m assuming they have not sold out. I would like my order to be shipped, or a refund of the $100 I spent.

      Business Response

      Date: 07/25/2022

      I apologize for the delay in response. Customers were advised to contact us at **************************** if they had any unresolved issues. There has been no communication from the customer. Our records and FEDEX ******************** tracking information indicate the order has been delivered as of 6/30/22. We did experience extreme shipping delays due to Covid-19 and staffing issues at the third party warehouse. Please note all sales during this liquidation sale are final.  We did send an email to all customers 4/27/22 with expected shipping dates however, it was a fluid situation at the warehouse and not all of those dates were met. We sent a follow up email on 5/10/22 and 6/3/22 to inform customers of the extended delay.  All sales are final was disclosed prior, during and after checkout. We believe the customer has been made whole at this time. 

      Customer Answer

      Date: 07/25/2022

      I did finally get my order. One of the products expires a month after I received it, but I’ll make do with what I got. Thank you. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ****** ********

    LadyBoss is NOT a BBB Accredited Business.

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