Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a pending $19.95 charge on my CashApp card that I did not recognize. Upon researching, I could not dispute the charge with CashApp until it actually posted. They suggested contacting the vendor, so I googled "buyserumskinessentialsnow," which is the name shown on the receipt, and found a phone number 866-200-9562. When I called, I was told this charge was a monthly subscription to a fitness tracker app called "Challenge Body Mind," which I did not recognize. After telling the rep that I never ordered that app, I was told that all she could do was cancel the subscription going forward and, as a one time courtesy refund half of the charge. So I lost $10 to a fraudulent charge. Additionally, when I looked on Google Play, there is no app called 'Challenge Body Mind.'

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank alerted me to a charge of 12.49 on my debit . It is under ******. Research shows me this is an ongoing issue with a company Challenge mind body. I have no idea who this company is or why they are charging me. I attempted to contact them several times, their phone numbers ************ ************* just say thank you for calling support we are experiencing technical difficulties this has been happening to 2 weeks I did not file dispute with my bank because I can’t have my card shut down right now. I just want this charge to be refunded and receive no further charges from them.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered gummies for weight loss. As soon as I ordered, I was sure this was not a reputable company. I tried to cancel the order. They would not give full refund. I cancelled everything and they are still charging me 12.49 a mo. No products. I cancelled and do not want anything except the money they have taken fraduantly

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fitness pro app started charging my credit card $12.49 each month from October 2023-May 2024 and I have never heard or have known of the app. When I called Customer Service they stated that I used the app, which I have not. I looked up the website and have never seen it before. They first said they can only refund one month then after calling multiple times got two months. I was hung up on multiple times but when I finally got back to Customer Service they said three months. They put me on hold then disconnect the line. I haven't seen any money refunded as of yet and wouldn't be surprised if I didn't see it on next months bill as well. I finally got a 1X exemption for 5 months refund evidently but then she said the total was three months. Then back to 5 months. etc etc. This is a complete scam and the scary part is that they got all my information from something.

  Business Response

  Date: 05/30/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As a one-time courtesy, we issued a refund amounting to $62.45 for the 5 month charge. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:05/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank alerted me to a charge of 12.49 on my debit today. It is under Fitpro. Research shows me this is an ongoing issue with a company Challenge mind body. I made a one time purchase of keto gummies and I am guessing this is related. I did not file dispute with my bank because I can’t have my card shut down right now. I just want this charge to cease

  Business Response

  Date: 05/14/2024

  Hello Ann,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  

  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:04/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022, I ordered some CBD gummies online. The site offered 2 different purchase options. A single purchase of 2 bottles for 60$ or 6 bottles for $130. I chose the lower price option so I could assess the effectiveness before ordering more. Upon completing the order, the confirmation page reflected the 6 bottle order. Instead of calling to resolve it, I chose to accept the 6 and move on. They arrived in the mail promptly. Fast forward to April 2024. I was checking a credit card bill and noticed an unknown $12.49 charge. Research showed this charge went back 16 months to Jan 2023 and it was from Challenge Body Mind. I called them. After much persistence, I managed to get refunded the 3 most recent months. I asked how I was enrolled for this subscription. They told me I was auto enrolled when I ordered the Science CBD gummies. I asked for proof of enrollment and none could be provided. I asked what I received for the $12.49 per month, and they responded a monthly email. I scoured my mailboxes for any trace of those emails. I had none. I even went to the related websites and had no account for the email address that they had on file. Everything about this transaction has wreaked of scam since the beginning. For the 13 months from Jan 2023 -Jan 2024, I’ve paid $12.49 per month for a product that I never ordered and never received. I want my $162.37 refunded and I want this scam business shut down.

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As per checking, your account was canceled and refunded for three month charge amounting to $37.47. 
  
  Rest assured,  you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to Cancel via Email my acc With Challenge Body Mind since March of 2023!!! I have sent numerous emails and Called with no answers!! I DIDNT authorize this Charge and want it stopped immediately and a refund!!! I know i wont get refunded all but I need a decent refund!! I am on disability and i have sent complaint to FBI too!! They haven’t cancelled after NUMEROUS ATTEMPTS via email and Phone!! I can barely afford food and i need this Cancelled ASAP!!

  Business Response

  Date: 04/11/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are making every effort to address your concern. We want to handle important matters like this in the most appropriate manner.
  
  We apologize for any misunderstanding regarding the terms. To clarify, when you purchased one of our supplements, we included a complimentary 30-day free trial of our Challenge Body Mind E-Book with your order. Our eBook library offers a wide range of health-related articles that are available for download, and we regularly add new content. After the initial free 30 days, the subscription fee is $12.49 per month unless canceled.
  
  As a gesture of goodwill, we have initiated a refund of $12.49 on 05/09/2023. The credited amount should be reflected in your account within the next 5-10 business days. Rest assured, your account has been canceled, and you will not incur any additional charges.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

• Initial Complaint

  Date:04/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS A SCAM!!! This company attached a subscription to an online magazine when I bought a product. The "Challenge Body Mind" is a scam. The company pulled my customer data when I purchased a product and automatically enrolled me on their subscription and then took payments for 12 months. the company refused to give me back the full amount they stole. their call center in India is full of rude and nasty people that will refuse to help you in a polite way.

  Business Response

  Date: 04/09/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As per checking, your account was canceled and refunded $24.98 on 04/07/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Customer Answer

  Date: 04/11/2024

  Complaint: ********
  
  I am rejecting this response because what you did should be illegal. Your company automatically retrieves account data submitted for payment of a different product, including payment method. Then your company automatically bills a client for a "gift" that they never knew they had. This "gift" being an automatically billed, online magazine subscription with a ridiculous OPT OUT option, an option customers don't know about because we don't even know about a subscription. Oh, and the sneaky amount you bill is designed to go unperceived by the person getting billed. I was billed for almost 2 years, I need a full refund of all the monies drafted from my account without my permission.
  
  
  
  Regards,
  
  ***** ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 04/16/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money for Challenge Body Mind for a total of $37.47. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer Answer

  Date: 04/16/2024

  Complaint: ********
  
  I am rejecting this response because the business stole almost 300 from me and wants to "Refund" me 37 dollars. this is completely unacceptable.
  
  
  
  Regards,
  
  ***** ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 04/19/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  
  Thank you

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A little over a year ago, I stupidly ordered keto luxe ACV gummies. The same day, after reading all the reviews of it being a scam, I called to cancel. I returned the product unopened and you guys were successful at getting me a full refund. Thank you! Since then, this company states that upon purchasing those gummies, I consented to being billed 12.49/month for Challenge Body Mind, an ebooks website. I am a doctor of physical therapy and am highly educated and would have never joined this low-budget site. Anyway, I was looking at my bank statement and noticed shortly after the incident with Keto Luxe ACV Gummies, I was getting two debits, back to back of 12.49/month. I didn't notice it unfortunately until 12 months had passed. I have extensive correspondence with customer service through email with the same customer service folks you guys dealt with last time. They refunded me the 12th month but I told them I wanted the full refund of the remaining 274.78. In one email they told me the subscription was 12.49/month. I asked them then why are they billing me two consecutive amounts, back to back, for 12 months, if it's only 12.49/month. They dodged the question. Today, they said they would settle with me for 49.96 which is absurd since I never even knew I was enrolled in this program, nor would I have ever agreed to it and further, I never used it or never would have from the jump. It's a low-budge site after looking at it recently. I have asked extensively for proof of where I consented to this company debiting these funds and also asked for a copy of their cancellation policy. They dodge those with more nonsense. You guys helped me last time, please help me again so I can destroy this debit card once I am refunded. The original website is no longer up so I can't go on and see where I ever consented to this BS ebooks site. Customer Service: ***** ******** Email: **************************  My sincerest appreciation, *** ****** *** ********

  Business Response

  Date: 04/08/2024

  Hello ***,
  
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As per checking, your account was canceled and refunded $24.98. As a one-time courtesy, we issued an additional refund for the 4-month charge amounting to $49.96. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Business Response

  Date: 04/19/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  

  
  

  Customer Answer

  Date: 04/23/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  They still owe me money. They avoided this complaint. I’m aware they cancelled the subscription that I never signed up for or agreed to. They need to show me where I consented to the debits which I never have.  I need a number for the actual company to file a more formal complaint. And I need the remaining balance owed to me. 
  
  Regards,
  ******* ****** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Challenge Body Mind, aka, Premium Keto Blast, has been charging my bank debit card a monthly amount of $12.49 for 11 months. It has taken me to this point to track down where the charges are coming from. During the proceeding 11 months, I have believed the charges were for streaming services, as I have a few of them I have subscribed to. Recently one of these 12.49 charges were listed on my bank statement right next to a streaming service charge and that made me suspect something was incorrect. This charge does not display a phone number to call as most of the debit charges do. I never signed up for any subscription to this and I have researched my emails for any communication from these people(CBM) and there is no communication from them by email or regular mail in the entire 11 months they have been charging me so I have not rec'd any product or magazines,or books from them. Upon research, I realize now that Challenge Body Mind, is also Premium Keto Blast , the same company who I ordered weight loss gummies from on 4/28/23 and was charged 199.88 and 59.98, which was not the price advertized for the product! I immediately emailed them on 5/1 and told them to cancel the order and that their charges were fraudulent and not as advertised. Out of this total charge of 259.86 to my debit card, they refunded $130 to me. In other words just one half of what I had paid. That's ok, I chalk that up to my own mistake ordering from the scam company, but the 11 months of 12.49 charges per month come up to, $137..39 and I want refunded of those charges!!! I did not order anything like this from this company and in fact, I have email proof that I emailed them and told them to cancel my order for the gummies and refund my money paid. Refund the 137.39 that you stole out of my account.

  Business Response

  Date: 03/13/2024

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. This is Challenge Body Mind E-Book. If you ordered supplements from one of our partners, a 30-day free trial of our eBook was added to your order as a gift. We sent you an email after you successfully placed the order with your username and password. Our eBook library offers a huge variety of health-related articles that are ready for download, and we are adding new content monthly. After your first free 30 days, the subscription is $12.49/month.
  
  As a one-time courtesy, we issued a refund of $12.49 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

  Business Response

  Date: 03/15/2024

  Hello ****,

  First and foremost, we extend our sincerest apologies for any inconvenience or misunderstanding regarding the terms of your subscription with us. Upon reviewing our records, we acknowledge that an email was indeed sent to you upon your initial subscription, outlining our policy regarding cancellations within the first 30 days. We understand that this may have been overlooked, and we regret any frustration this may have caused.
  
  In light of the circumstances, we have taken your situation into consideration and as a gesture of goodwill, we have issued an additional refund for the charges incurred over the past four months, totaling $49.96. This amount has been credited back to your original payment method and should reflect in your account within 7-10 business days.
  
  Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and patience in this matter. 
  
  Thank you for your continued support and patronage.
  
  Sincerely,

  Customer Answer

  Date: 03/18/2024

  Complaint: ********
  
  I am rejecting this response because: CBB has credited me 12.49 for 1 month of the 11 months that were deducted from my account without my consent. I am rejecting this because I want a

  full refund for all of the money they deducted from my bank account. I want to be refunded the $124.90 they still owe me in monthly charges. 

  
  
  
  
  Regards,
  
  **** ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]