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Find a Location

Reliable Chevrolet (NM), LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforReliable Chevrolet (NM), LLC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/13/1997

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New and Used Automobile and Truck Sales, Mechanical Repairs, Collision Repairs, and Parts

    Products & Services

    Automobiles, Parts, Mechanical Service, Collision Repairs

    Business Details

    Location of This Business
    9901 Coors Blvd NW, Albuquerque, NM 87114-4017
    BBB File Opened:
    4/21/1988
    Years in Business:
    36
    Business Started:
    12/1/1987
    Business Incorporated:
    11/3/1987
    Accredited Since:
    11/13/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3448 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div. The expiration date of this license is 5/31/2025.

    These agencies may include:

    New Mexico Taxation & Revenue-Motor Vehicle Div

    PO Box 1028

    Santa Fe NM 87504-1028

    http://www.state.nm.us/tax/mvd/mvd_home.htm

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Reliable Collision
    Business Management
    • Ms. Kristi Caudle, Controller
    • Mr. David Baker, Managing Partner
    • Mr. Ken Orosco, General Manager
    Contact Information

    Principal

    • Mr. David Baker, Managing Partner
    • Mr. Ken Orosco, General Manager

    Customer Contact

    • Ms. Kristi Caudle, Controller
    Additional Contact Information

    Fax Numbers

    • (505) 338-5974
      Primary Fax
    • (505) 338-5982
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    25 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We picked up our car March 6th after it being at reliable chevrolet for a week. During the week they had coded, test drove, and saw that there were issues with the turbo and air intake, and no issues at all with my blinkers. March 6th it's getting late. We hear everything is fixed and they are taking it for a test drive the service guy comes out and said he is finishing the drive but your blinker went out. I said oh I can probably switch the light out myself but when looking to see what it required I realized I didn't have tools for it. So I asked the service guy for a quote to just get it fixed. He said he would get that for us. We waited a bit then when the service guy went to check us out We asked about the quote and this is when he told us the tech dropped the car off and went home. I said so there is no one here to do it? He stated no. So we drove home with a blinker error. We find out the next day when we had to take it to a local shop, that the ground wires were broken and it had nothing to do with a blinker lightbulb but wires were actually broken and ***** **** had to fix it for $109.43 Something like that should have been fixed before leaving reliable chevrolet, **** also mentioned that it had to have been broken while they were working on the car at the dealership. I have called multiple times and left messages and **** has called multiple times leaving messages with no response until yesterday when Don had plenty of time to call and shame me and tell me his tech was getting money taken from him because my wife completed an honest survey after waiting several weeks for this to be resolved, but he did not have time to call **** the mechanic back to get this made right after **** had called twice yesterday. Like I said no issues when we gave them the car with our blinkers. The car was returned to us with blinker issues.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jonathan B.

    1 star

    07/18/2024

    **WARNING: BASED ON MY EXPERIENCE, I STRONGLY ADVISE AGAINST PURCHASING FROM RELIABLE CHEVROLET, WHETHER NEW OR USED. THEY ASSERT THAT EVERY VEHICLE IS INSPECTED, BUT THAT WAS NOT THE **** FOR US. WE WERE SOLD AN UNSAFE VEHICLE, WHICH WAS REINSPECTED FOLLOWING OUR COMPLAINT, AND YET THE VEHICLE REMAINS UNSAFE WITH BRAKE ISSUES JUST ONE OF MANY PROBLEMS. IF YOU ARE APPROVED HERE, YOU CAN LIKELY GET APPROVED ELSEWHERE. DO NOT FEEL PRESSURED INTO BUYING FROM THIS DEALERSHIP. RELIABLE CHEVROLET HAS CAUSED SIGNIFICANT STRESS FOR MY FAMILY, AND THE OWNER/MANAGER HAS FAILED TO ADDRESS OUR CONCERNS DIRECTLY, RELYING INSTEAD ON THEIR SALES REPRESENTATIVE. IF YOU FIND YOURSELF IN A SIMILAR SITUATION, CONTACT THE **** THAT FINANCED YOUR VEHICLE. THEY CAN FILE A CLAIM ON YOUR BEHALF AND POSSIBLY HALT FUNDING TO THE DEALERSHIP, WHICH MAY PROMPT THE DEALERSHIP TO FINALLY ADDRESS YOUR ISSUES. **

    Reliable Chevrolet (NM), LLC Response

    07/19/2024

    We apologize if you feel you had a negative experience. We tried to unwind this car deal for you and you refused. There was no pressure regarding the sale of this vehicle.

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

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