Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Reliable Chevrolet in Albuquerque, NM for their failure to honor a warranty issue, dismissive treatment, and refusal to continue servicing my vehicles, despite a recent purchase from them. I have brought my 2022 Chevrolet Suburban to Reliable Chevrolet three separate times for a clicking noise coming from the brake pedal upon release. This issue has now been replicated and confirmed by dealership technicians, yet I was told it is “normal” and not a warranty-covered problem. I was quoted $332.45 for a sensor replacement, despite the issue not appearing on another same-year Suburban they used for comparison. The dealership has refused to address it under my bumper-to-bumper warranty. More troubling, the Service Manager, **** ******, previously told me to take my business elsewhere when he worked at another dealership (****/***** ** ****** *********). After I complied and started using Reliable Chevrolet, he is now in the same role at this dealership and has again instructed me to go elsewhere—even though I am a long-time customer who recently purchased a new 2025 Chevrolet Trax from them. This pattern of being dismissed by the same individual, now at two different dealerships, feels targeted and retaliatory, and it raises serious concerns about customer treatment and the integrity of their service operation. Their refusal to work with me after a recent purchase calls into question whether they are willing to honor warranty or provide basic support for vehicles they sell. I am requesting that: 1. The dealership properly address and repair the issue under warranty; 2. I receive a formal apology and confirmation that I will not be refused service moving forward; 3. General Motors and the BBB be made aware of the dealership’s pattern of dismissing customers rather than resolving legitimate concerns. I am attaching my correspondence with the dealership and their service manager, as well as documentation of the vehicle issue.

  Business Response

  Date: 04/14/2025

  It is the dealerships decision to replace the sensor at no cost to the customer but can not do so under the bumper to bumper warranty.  I have forwarded the correspondence with the customer to GM for reference.  

  Customer Answer

  Date: 04/15/2025

  Complaint: ********
  
  I am rejecting this response because:
  
  While I appreciate the dealership’s offer to replace the brake sensor at no cost, I must respectfully disagree with the position that this cannot be covered under the vehicle’s bumper-to-bumper warranty. The clicking noise from the brake pedal has now been documented and verified by multiple technicians at Reliable Chevrolet, and has not been observed in at least one other 2022 Suburban of a different trim. That confirms this is not a standard feature or design element, but a potential defect or premature component failure—exactly the type of issue the bumper-to-bumper warranty is designed to cover.
  
  
  In addition, it’s important to note that several of the items I previously requested in my initial BBB complaint have not been addressed at all, including a proper apology for the way I was treated, clarification of whether the dealership intends to continue servicing my vehicles, and acknowledgment of the troubling history involving the service manager, who has now twice instructed me to take my business elsewhere—first at **** *********, and now at Reliable Chevrolet.
  
  
  These omissions, combined with the dealership’s tone in earlier responses, suggest a dismissive approach to my concerns and long-term loyalty as a customer—despite the fact that I had just purchased a new 2025 Chevrolet Trax from this same location.
  
  
  At this point, I will accept the sensor replacement as a gesture of goodwill, but I do not waive my right to pursue further action if the issue is not resolved or if the dealership continues to refuse full warranty acknowledgment. I am also continuing to escalate this concern directly with General Motors and the New Mexico Attorney General’s Office to ensure this matter is reviewed with the seriousness it deserves.
  
  
  
  Regards,
  
  ******* ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  to whom it concerns, I'm hoping someone can help me come to a resolution with Reliable Chevrolet, My experience with Reliable started two years ago October 2022 when i purchased a 2020 Chevy Silverado 2wd. I had electrical issued from the start. dropped truck off for service for several weeks and had to replace battery than having to replace again do to electrical problem. returned truck to dealership for service which stayed for about a month before letting me now they could not find or fix electrical issues. At that time i ended up trading that truck in for a 2022 Chevy Silverado 4x4 in mid November 2024. The newly purchased truck had Silverado emblems fall off within a day, bald rear tire that left me stranded forcing me to buy two bran new ones (dealership would not replace tire) and found truck painted two different colors (was shown truck in the shade so couldn't tell the difference). After a couple of weeks newly purchased truck gave me a SHIFT TO PARK notification on dash council, back to the service department again for several more weeks. service department fixed issue but than started having more problems with the truck. newly purchased truck started having a real loud clanking/grinding noise when started along with gear shifting delay problem. Dropped truck of again with service department on January 14, 2025 ( 5 weeks ago ). since than its hard to get any answers from them. they can not find or fix the problems with the truck and i am having a hard time getting a communicating with service tech, Manager, and director of Reliable, don't return calls or messaged. I'm hoping someone can help me come to a resolution with Reliable Chevrolet, feeling really frustrated and disappointed in this whole experience.

  Business Response

  Date: 02/19/2025

  I am sorry about the inconvenience and understand your frustration.  The vehicle arrived on January 14, 2025 and was dispatched to our Technician on February 03, 2025 and no codes were found during the initial write up and during inspection.  The Technician noted a rattle during the first two seconds of a cold start.  The Technician has tried numerous times to identify during these startups.  We have since opened a Tac Case (Technical Assistance Case) and Gm will be reviewing and advising us on how to proceed.  The vehicle operates as designed with the exception of a slight two second rattle.  Mr. Pierce will advise as additional information is available. Thank you for your cooperation in this matter.

  Customer Answer

  Date: 02/21/2025

  Complaint: ********
  
  I am rejecting this response because:
  My truck is still broken with multiple problems and left without a vehicle. 
  
  
  Regards,
  
  ****** ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/24/2025

  After conferring with Gm TAC the issue was Id and corrected.  The vehicle is ready for pickup.  Thank you for your cooperation in this matter.

  Customer Answer

  Date: 02/27/2025

  Complaint: ********
  
  I am rejecting this response because:
  Newly purchased truck still broken with same issue and again with out a vehicle probably another 6 weeks. 
  Would like a refund or reimbursement for original down payment along with new rear tires. I put $9,000 down and paid $500 for rear tires.
  

  Regards,
  ****** ******

  Business Response

  Date: 03/03/2025

  I sincerely apologize for the inconvenience this has caused.  We've requested some assistance from GM's TAC department and I've attached the results they have given us in response.  Though it may not be to the satisfactory of our customer we have no choice but to follow the resources afforded to us by the manufacturer.  At this time we would deem the symptoms you described as a normal characteristic of the year, make, and model of your vehicle.  Please let us know if there is anything else we can do to assist you in any way.  Thank you for your time.

  Customer Answer

  Date: 03/05/2025

  Complaint: ********
  
  I am rejecting this response because:
  The noises I'm hearing is  NOT normal characteristics for that year make, and model. They are more than likely from miss treatment and not maintaining properly. Absolutely unexceptionable!! Would like refund from original down payment $9,000.
  
  
  Regards,
  
  ****** ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately on or about 2/18/2023 I purchased a 2018 Chevrolet Trax. Within 3 months the battery had failed at this time i attempted to reach out to reliable Chevrolet in request of a replacement. At this point the company stated they could help me at all for any reason. I purchased another battery vehicle started again a few months later a rubbing sound occured near front driver side i then reached out the reliable Chevrolet at which time they advised me there was nothing wrong with the vehicle over the phone. Another month passed and the sound grew louder at to me concerns i started losing brake pressure due to a default called stabilitrak, this is very dangerous amd could cause a serious accident with myself of my children, the vehicle is very unpredictable to a complete stop at which point the vehicle has been attempting tp over heat at the same time. This vehicle is under a year of purchase and is deemed unfit and unsafe for use of any reasons at all, i do not feel safe in this vehicle at all, and request a replacement of a properly safe vehicle.

  Business Response

  Date: 11/11/2024

  We appreciate you reaching out to us in regard to the issues you're having with your 2018 Chevrolet Trax.  It sounds like your vehicle is having multiple symptoms that I'd like to get addressed for you as conveniently as possible.  I apologize for the lack of service you may have received previously. This will be discussed with my team to prevent this from happening moving forward I can assure you that your safety for you and your family is very important to us as we do not take that lightly.  Please reach out to me at your earliest convenience so that we can set up a time and date that best works for you to get these concerns resolved.  Again, I sincerely apologize for any inconvenience this may have caused you and your family.  I hope to hear from you soon.  

  Customer Answer

  Date: 11/12/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  I was told they will only will be able to look at it and everything would be an out of pocket cost. There are several things wrong with this vehicle that make it unsafe to use and I’m going to report it to the bank as a lemon.
  
  Regards,
  
  ****** ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 11/13/2024

  We cannot determine if the car is unsafe unless they bring it in for diagnosis.  

  Customer Answer

  Date: 11/13/2024

  Complaint: ********
  
  I am rejecting this response because:
  I am responding in 10 day period I will take car to get diagnosed. They want me to tow car to shop do not have money to get it towed trying to see what I can do.
  
  
  Regards,
  
  ****** ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached an agreement with this business. When I refused to finance with them, they rescinded their offer.

  Business Response

  Date: 10/30/2024

  This client called and negotiated numbers on one unit, then decided to change to another unit.  The second unit was priced 10,000 higher than the first unit she inquired about.  We cannot sell the second unit for the price of the first negotiated unit as it is completely different than her first choice.

  Customer Answer

  Date: 11/04/2024

  Complaint: ********
  
  I am writing to respond to my complaint regarding Reliable Chevrolet and the misleading sales practices I experienced during an attempted vehicle purchase. Reliable Chevrolet initially provided me with a “pencil” on a specific vehicle, identified by VIN, and we negotiated based on this vehicle. However, during negotiations, Reliable Chevrolet deceptively switched the vehicle with one of lesser value, which only became clear upon my arrival at the dealership. Despite documentation confirming my understanding of the original vehicle’s value and our negotiated terms, they refused to honor the deal for the original vehicle.I have email correspondence substantiating that Reliable Chevrolet initially sent me information for a higher-value vehicle, then attempted to switch it for a lower-value vehicle once I was at the dealership. This bait-and-switch tactic led to the loss of approximately ten hours of my professional time, valued at $300 per hour, resulting in a financial loss of $3,000.
  I respectfully request the BBB’s assistance in addressing Reliable Chevrolet’s deceptive practice and securing appropriate compensation for my financial loss due to their breach.
  
  
  
  Regards,
  
  ******* ******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle on April 25th 2024. One month later the vehicle broke down and ended up in the shop. I have been without my vehicle since May 24th. I have been given nothing but the run around with the company. I am a caregiver and have had to reduce my hour which has reduced my pay. I was never even offered a rental. I have taken the vehicle to both reliable and Volkswagen on my own dime. It is now sitting with reliable and all I have been getting is excuse after excuse as to why the vehicle has not been fixed yet. I talked to Mike who said he would talk to Don a few times. Angel from the service department stated since last week they are just waiting on a part and it could STILL be another week. I cannot afford to lose my job and need my vehicle back or at least a rental. I am losing money daily.

  Business Response

  Date: 06/20/2024

  After speaking with our Service Director* *** ******* he assures me that the vehicle will be ready for pickup today.

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We picked up our car March 6th after it being at reliable chevrolet for a week. During the week they had coded, test drove, and saw that there were issues with the turbo and air intake, and no issues at all with my blinkers. March 6th it's getting late. We hear everything is fixed and they are taking it for a test drive the service guy comes out and said he is finishing the drive but your blinker went out. I said oh I can probably switch the light out myself but when looking to see what it required I realized I didn't have tools for it. So I asked the service guy for a quote to just get it fixed. He said he would get that for us. We waited a bit then when the service guy went to check us out We asked about the quote and this is when he told us the tech dropped the car off and went home. I said so there is no one here to do it? He stated no. So we drove home with a blinker error. We find out the next day when we had to take it to a local shop, that the ground wires were broken and it had nothing to do with a blinker lightbulb but wires were actually broken and ***** **** had to fix it for $109.43 Something like that should have been fixed before leaving reliable chevrolet, **** also mentioned that it had to have been broken while they were working on the car at the dealership. I have called multiple times and left messages and **** has called multiple times leaving messages with no response until yesterday when Don had plenty of time to call and shame me and tell me his tech was getting money taken from him because my wife completed an honest survey after waiting several weeks for this to be resolved, but he did not have time to call **** the mechanic back to get this made right after **** had called twice yesterday. Like I said no issues when we gave them the car with our blinkers. The car was returned to us with blinker issues.

  Business Response

  Date: 04/04/2024

  Thank you for allowing time for us to research this issue.  The damage he is stating we caused was not near or around the turbo charger we repaired.  The technician and advisor advised him at the time of test drive that there was an issue with his turn signal.  He declined the repair and said he would take care of it.  We pushed his vehicle repair in front of other clients since he was from out of town.  We completed the repair 2 weeks ahead of the time it would have been had he had to wait for the clients in front of him.  We have called several times to the technician he refers to at **** *** *** **** and we were not successful at reaching him.  We do not owe him for any further repairs.

  Customer Answer

  Date: 04/05/2024

  Complaint: ********
  
  I am rejecting this response because:
  The blinker was not an issue when giving the car to you we were only alerted to the issue the night we were picking up the car and before we took the car we asked for a quote for them to fix it because we didn't have any tools on us to do so. We waited to hear on the quote when our service guy went to check us out without the quote we asked if he had a quote at which point he said sorry the tech left the car and went home so there was no one there to fix it we had no choice but to take the car with broken blinker issues that were not there before you worked on the car! As far as **** goes he has called several calls and left messages and no one has called him back, again one of those days **** called, Don had plenty of time to call and give me a talking to about how he was mad about the survey, but not call to actually resolve the matter.  The turbo was not the only thing messed with in this car. How do you take on someone's car for other issues and send them home with a whole other issue? I would understand if the car came in initially with blinker issues but this was not the case
  
  
  Regards,
  
  **** ***** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 04/09/2024

  The turbo and the hoses and inter cooler ducts all are attached to engine  had nothing to do with anything close to turn signal  harness and wiring  are  hidden in headlamp area  all work perform are unrelated or close to  turn signal wiring , we advised them of their turn signal issue because tech noticed it on his test drive .
  

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for my at truck Reliable chevrolet January 2, 2024 for warranty work , was supposed to get a loaner vehicle from the dealership but was told I was going to have to wait till management to approve it, it's now January 22 and they said it was approved but still haven't got me a loaner vehicle . My son is 9 years old with autism and I'm a single parent and they took my only transportation I had to get my son to his appointments. I call each week for updates and still haven't got any answer of when my truck will be fixed or when they can get me a loaner vehicle . I don't know what else to do my son missing therapy appointments and school because of this . My service writer is ***** ****** and the service manager is ***.

  Business Response

  Date: 01/23/2024

  Our customer has been given a rental.  We were waiting on his insurance company to approve.

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  ****** *****

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/30/23 My '18 Trax lost power steering and slowed down to about 2mph. The dash said power steering drive needed service along with a couple symbols appearing. I called the serv. dept. to tell them of the issues and make arrangements. I was told it would be 7-10 days before it would be seen for diagnostics, since there were 40some people ahead of me. 10/31 Vehicle was towed from my house but I was unable to ascertain info of its arrival. 11/01 Drove to the dealers serv. dept. to learn it had in fact arrived. ****** asked me again what the issue was. 11/08 Someone left a mssg for me to contact them. They didn't answer the phone, so I drove there. ****** said he knew nothing about the phone call but could I tell him what was wrong with the car. I replayed the mssg to learn, that it was in fact, ****** who'd called me. 12/04 I, again, drove there (since they don't answer the phone). ****** said they'd called like five times and left mssgs (it was actually twice); the techs were with it. I asked if they'd fixed it, to which he responded, "No, they need to know what the issue is". I excused myself for a couple minutes, to come back and tell him, one more time, what the issue was and tell him, "I want it repaired, this time. Unlike the last car I bought from here. You guys kept returning it without a proper working AC, so I was forced to just trade it in". 12/08 I called to speak to the manager of the service dept, only to find out they have two; one of them being ******. (At that point, I called GM. That is a separate issue.) 12/15 ****** called (I was silently praying he wouldn't ask what was wrong with it) to tell me the techs had diagnosed it. He told me the price and that they could have it done in a day or two. I told him to start it. 12/18 Frustrated with paying and insuring a car I haven't laid eyes on in nearly two months. I've received letters, from that dealership, to trade it in, because they needed used car inventory. Are they trying to wait me out?

  Business Response

  Date: 12/21/2023

  We have spoken to this customer and the vehicle is ready to pickup.  It is inexcusable that her vehicle was here that long for repairs.  We have corrected the issues that led to this error on our part.

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve taken my truck over the last two years to Reliable Chevy Rio Rancho for the same problem every time and then they said it was something different which it wasn’t. I paid for what they said it was come to find out they lied to me and like came from their mouth, and I caught them in a lie now I just wanna give you the name the end which is a bad name. This isn’t the end of either

  Business Response

  Date: 10/23/2023

  I am personally speaking to Mr. ******.  I hope to have a resolution this afternoon.  His vehicle will be completed by tomorrow afternoon.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the most hardest time with the is place the service department is not organized unfriendly lack of communication. I have always taken my vehicle there to be serviced since I bought it there. Last year they some how locked my engine up it took weeks for them to communicate that too me they said it was the starter next was the fuse box and finally they admitted it was a engine which they claimed it was a malfunction in it. funny never got a recall for me to take in. It took 6 months for me to finally get my vehicle back. You ask for a rental they act like it's very inconvenient for then to do that after back and forth we finally received a car so our whole summer was canceled due to us not being able to take our trailer out. So on Monday we took it in to be serviced once again something has happen to it now they are claiming its the transmission. But they said they had the parts in and it should be done Saturday. once again I asked for a rental so I can have a way to work of course another hard time. Saturday I called to see if my vehicle was ready and what I got really made me upset sorry your vehicle has not been looked at as we don't have the parts. which I did explain to that person I was told you had the parts. The response I got was those where the wrong parts. what the heck do you all not know what's going on. I requested to speak to the director of course no communication no nothing. Once again I have no vehicle. For one it be different if the communicated to you and help provide another vehicle a loaner you know people still got to work.

  Business Response

  Date: 10/11/2023

  After some research, it appears that we replaced an engine at no charge to them in 2022.  The vehicle was brought in for an oil and filter change and we discovered an issue.  This is covered by warranty and is a large job and does require some time to fix.  At the present moment, it is repaired and being reassembled.

  Customer Answer

  Date: 10/16/2023

  Complaint: ********
  
  I am rejecting this response because:I believe the original issue was an error on the service departments part. I took my truck for its regular oil change. My truck had no issue the motor went bad in-service department. I was patent with the issue they gave me a rental car even though I needed a truck. It took several months to resolve. I was patent I get my truck back, now I take it in for an oil change and they tell me I have a rear main seal leak and oil pan leak to me that tells me they didn’t put the motor in right and on the paper work it said customer states that he found an oil leak. I never stated I had an oil leak I went in for an oil change they keep claiming its warranty work. but I believe it negligence on their part. so, they can charge the warranty department now I’m afraid of what else will happen to my truck.
  
  
  
  Regards,
  
  ******** ******* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]