Business ProfileforChets Wheel Alignment, Inc.

NEVER CHETS AGAIN! WORST SERVICE EVER! Sent my son over to get an alignment done. They charged my son Full Price for a Service that could not be completed. Come to find out my sons front tie rods were seized. Was quoted over $800 by Chets for parts and labor. opted not to have them do the service so that we could take it to ************ to get the issue fixed cheaper. Chets then charged my son full price for a service that they could not complete, telling my son to bring the vehicle back once the tie rod was fixed and that they would Complete the alignment for him. This made since to me because they charged him full Price. fast forward to a week later my son called to get a new scheduled date. when that date came they had to reschedule. Still no biggie on our end. they then had to reschedule his appointment again. fast forward to the next week, my son takes the vehicle back and they wanted to charge him more than the original cost, then they came back and wanted to charge him half the cost to complete the work that never was really completed in the first place. All in all at this point i made the decision to take the vehicle else ware. bottom line Chets charged full price and never completed the full service. They also did not honor their initial word. I now know just to go to BIG O Tire they had a free diagnostic and only charged $100 and completed the service and they said. NEVER CHETS AGAIN.Also for whatever its worth when I asked to speak to an owner or supervisor I was told NO. and that no one was available.

Thank you for taking the time to review our company. We apologize for any misunderstanding with your sons vehicle that *** have occurred. To clarify, when a Wheel Alignment Procedure is performed, on occasion, adjustable angles become seized over time, or components *** be worn or bent which affect the results of the procedure. In these instances, the Wheel Alignment Procedure itself still must be performed start to finish to determine these results. If repairs are recommended that would require a second Wheel Alignment Procedure, we do offer the second Wheel Alignment Procedure at no cost if the repairs are done by us (as stated in writing on the estimate). We do not offer the second Wheel Alignment Procedure at no cost if repairs are done elsewhere.