ComplaintsforVillage Capital & Investment, LLC

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Initial Complaint
07/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We currently have a mortgage with Village Capital . We are selling our home with a closing scheduled in less than a week . Our title company reached out to Village Capital yesterday for the pay off statement and they were told it would be 7 business days . This is unheard of per our title company. My title company called me and asked if I could log in to village capital and request a pay off statement because other lenders it typically only take 24 hours at most to receive. After numerous calls and emails and even a three way call with myself , village capital and my title company they were no help , they would not connect me to the loan pay off **** at all , they dont take phone calls all I want is my loan payoff statement tomorrow, this is absurd . There are multiple households that will be put out if this closing doesnt happen as scheduled. This is the only thing we are needing and they will not provide it in a timely manner . Federal law allows companys up to 7 business days to provide the statement per my research but any reasonable company with decide customer service provides it in a timely manner. Its literally a two seconds, two seconds and village capital wants to make customers of yours for years push their closing because they wont send an email with a pay off amount . I would of used another lender if I would of know all of this about their customer service team
Customer response
07/11/2024
Can you please cancel this complaint they resolved this today and got us our payoff statement
Initial Complaint
06/24/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The hold times for this company are absolutely ridiculous. I have been sitting on hold for well over an hour just to deal with a simple customer service issue.
Business response
07/01/2024
Dear *************************************:
We are in receipt of your correspondence addressed to the Better Business Bureau- BBB, dated June 24, 2024. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
At Village Capital & Investment LLC, We do understand that at certain times of the day our hold time is longer than normal. Please be assured we are actively working to address the issue in order to help better serve our borrowers.

We believe that this response fully addresses the concerns outlined in your Better Business Bureau- BBB correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.
Initial Complaint
06/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
BY FAR THEE WORST MORTGAGE COMPANY YOU CAN EVER FIND!!!! FOR THE THIRD **** IN LESS THAN A YEAR, VILLAGE CAPITAL HAS RAISED OUR MORTGAGE WITH LIES ABOUT OUR ESCROW. THEY ARE ALWAYS AND I MEAN ALWAYS GIVING FALSE REASONS AS TO WHY THEY HAVE TO CHARGE ME AN INSANE AMOUT TAXES/ OUR INSURANCE/ OR OUR ESCROW. THEY HAVE USED EVERY REASON POSSIBLE TO HIKE UP OUR MORTGAGE PAYMENTS. ME AND MY WIFE CLOSED ON OUR HOME BACK IN OCTOBER OF 2022. IN DECEMBER OF THAT SAME YEAR VILLAGE CAPITAL ACQUIRED OUR LOAN FROM ALCOVA MORTGAGE. APPARENTLY THIS IS A THING WHERE HOME LONS ARE BROUGHT OR SOLD TO OTHER LOAN COMPANIES. OUR FIRST BOUT IN JANUARY OF 2023, WITH VILLAGE CAPITAL CAME IN A FORM OF THEM TRYING TO RAISE OUR MORTGAGE PAYMENTS from 2268 >> to 2468. THEY ALLEGED THAT MY TAXES WENT UP FOR MY COUNTY WHERE WE LIVE AND THAT WAS A LIE PROVEN TO THEM WITH MY TAX INFORMATION FROM ************** IN ********. THEY IMMEDIATELY LOWERED MY PAYMENT BACK DOWN AFTER THEY HAD REFLECTED THIS ON OUR ACCOUNT ONLINE. LATER IN 2023 around AUGUST/ SEPTEMBER WE REFINANCED WITH VILLAGE CAPITAL WHICH WAS OUR WORST MISTAKE EVER. WE HONESTLY SHOULDVE TRIED TO GO TO ANOTHER LOAN COMPANY BACK THAN!!!!! DURING THIS THEY DID NOT TRANSFER OUR ESCROW BALANCE OVER TO OUR NEW LOAN EVEN THOUGH WE ASKED THE AGENT ********************* WOULD WE GET OUR ESCORW BACK DURING THE REFINANCE TO WHICH THE AGENT TOLD US SPECIFICALLY NO!!!!!! THAN IN OCTOBER/NOVEMBER VILLAGE CAPITAL ALLEGED THAT WE WERE NOT COVERED BY INSURANCE AND FORCE PLACED AN INSURANCE OF THEIR OWN ON OUR HOME. WE NEVER LAPSED ON OUR INSURANCE AND WE WERE ALWAYS CURRENT. AN AGENT FROM OUR INSURANCE COMPNY EVEN SENT THE DECLARATION PAGE OVER TO THEM MULTIPLE ****S. THESE NOT SO COMPETENT PEOPLE AT VILLAGE CAPITAL HAD TO GO BACK IN THEIR SYSTEM WHICH AT THE **** AGAIN HAD A MORTGAGE PAYMENT OF 2600 DUE TO THEIR EXPENSIVE INSURANCE AND THEY AGAIN HAD TO GO BACK AND FIX THEIR MISTAKE FROM PAYING OUT TWO INSURANCE COMPANIES. THIS **** AGAIN WITH $2650!!!!
Business response
07/01/2024

COMPLAINT RESPONSE NOTIFICATION
Dear ************************************** and *************************,
We have received your correspondence addressed to the Better Business Bureau, dated 6/22/2024. You mention that Village Capital & Investment LLC raised your Monthly Obligation from $2,268.00 to $2,468.00. In regard to the complaint escalation, Village Capital & Investment LLC has determined the following:
We have gathered information on your escrow payments, City Tax, and **************** bills that we have received from your providers. We have prepared a breakdown of everything deposited and withdrawn from your escrow.
08/15/2023 - $989.12 your first escrow deposited.
09/14/2023 - $1,523.46 property tax refund went into your escrow account.
10/02/2023 - $343.83 was deposited into your escrow account.
Your escrow account was positive $2,856.41.
10/24/2023 - $1,969.90- was Disbursed from your escrow account for City Taxes.
10/31/2023 - $2,727.68- was Disbursed from your escrow account for ****************.
We had to pay your City Taxes and **************** totalling $4,697.58. Leaving a negative balance of -$1,841.17.
11/08/2023 - $343.83 was deposited into your escrow account.
12/01/2023 - $343.83 was deposited into your escrow account.
01/30/2024 - $343.83 was deposited into your escrow account.
02/28/2024 - $343.83 was deposited into your escrow account.
03/11/2024 - $343.83 was deposited into your escrow account.
The 5 payments we received were added into your escrow account. New balance was -$122.02.
04/24/2024 - $1,969.90 was Disbursed from your escrow account for City Taxes.
City Taxes were paid and your new balance was negative -$2,091.92.
04/29/2024 - $343.83 was deposited into your escrow account.
05/30/2024 - $343.83 was deposited into your escrow account.
The 2 payments we received were added into your escrow account. New balance -$1,404.26.
When the escrow analysis was performed, the balance in your escrow account was ******- and the required amount needed to be $2,105.48 to meet the City Taxes and **************** bills for the next year. The total of the shortage is $3,063.30. Your new Monthly Obligation will be $2,374.39 after the shortage is satisfied.
If you are looking to lower your Mortgage obligation, we encourage you to search for a more affordable insurance company for your hazard insurance. Your current **************** is $2,727.68. If you find a new provider you can send us the Declaration Page and we will make the adjustments to your Mortgage Obligations as soon as possible.
We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.
Initial Complaint
06/20/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My father (deceased) had a VA Loan with this company. We (myself and my escrow company) have been trying to get them to provide us with a Payoff Statement as the house has sold. They claim they need 7 business days to provide that letter. It has now been 21 days since the fist of 4 request for payoff have been made. We simply want to pay off this loan but they refuse to provide us with a payoff amount.
Business response
06/24/2024
Dear *************************:
We are in receipt of your correspondence addressed to the Better Business Bureau, dated
6/20/2024. You stated that Village Capital & Investment LLC has taken 21 days to send a
payoff instead of the promised 7 business days.In regards to the complaint escalation, Village
Capital & Investment LLC has determined the following:
Village Capital has looked over your loan and the previous payoff requests you and the
escrow company have sent in. It looks like the delay in sending over the payoff was due to
an encrypted link to the third-party authorization form. Our payoff department did reply
to each request that we needed a PDF form of the third-party authorization to proceed. We
apologize for any inconvenience this may have caused and our payoff department has sent
over the payoff to the confirmed SIIs email on 6/20/2024.

We believe that this response fully addresses the concerns outlined in your Better Business
Bureau correspondence. If you have any questions concerning this response or require additional
assistance, please contact our *************************** at **************, Monday through
Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at *******************************************************
Initial Complaint
06/13/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They reported me as a Missed payment Not true, also I need them to report the correction to the three (3) bureaus also this has caused a Big Big problem. I truly feel they did this on purpose to keep me from getting a new mortgage.
Business response
06/19/2024
Dear *******************:
We are in receipt of your correspondence addressed to the Better Business Bureau -BBB, dated June 13, 2024. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
On or about May 13, 2024 a partial payment of $673.76 was submitted and placed in suspense as it did not cover the full amount for May.
On or about June 13, 2024 a partial payment $674.00 was submitted, which was applied towards the June payment.
On or about June 14, 2024 a check for $788.01. Was received, partially covering the remaining balance for the May payment.
An Escrow Analysis was conducted in April and per your Annual Escrow Account Disclosure Statement , the new monthly payment amount effective June 1, 2024.
We noticed that the May payment submitted was a partial payment and did not cover the full amount due. Village Capital & Investment LLC reached out to inform you of this and requested the remaining balance to fulfill your May payment obligations.
Please be advised that Village Capital & Investment LLC is committed to maintaining the financial well-being of our borrowers. We do not engage in any practices that would intentionally harm their financial situation or inaccurately report negative credit information. All credit reporting is conducted in strict compliance with the Fair Credit Reporting Act (FCRA).

We believe that this response fully addresses the concerns outlined in your Better Business Bureau -BBB correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.

Customer response
06/23/2024

Complaint: 21845616

I am rejecting this response because: I'm not satisfied with only correcting payment screen and correcting my balance. The damage really done when I was reported as MISSED payments and Late cause a big problem. I still need them to Correct this with the (3) bureaus also. They had a system update and the young lady I spoke said No problem will have his corrected next month That didn't happen, and I call again stated and I did. I was reported as 2 Missed payment and Late payment. They had a system update, I'm very sad about this you Trust people to do the Right Thing. This how I raise my 4 children and if you're wrong Apologize and correct it. I've been with them 12yrs they messed up.

Sincerely,

*******************
Business response
06/26/2024
Dear *******************:
We are in receipt of your correspondence addressed to the Better Business Bureau- BBB, dated June 24, 2024. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
On May 13, 2024, a partial payment in the amount of $673.76 was submitted and placed in suspense as the payment did not cover the full May payment.
On June 13, 2024 a payment was received in the amount of $674.00. This payment was enough for Mays payment. This payment has been updated and backdated to reflect the payment for May.
May was credit reported , however we have corrected your credit and sent a letter you and the credit bureaus.
We believe that this response fully addresses the concerns outlined in your Better Business Bureau- BBB correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at *************************************************************.
Sincerely,
Corporate Office

Customer response
06/26/2024
I'm not crazy, they mail me a monthly statement telling me my new is $673.76 I call and I call the young lady said they will get it corrected. providing a copy of ****** **** April it states my payment is $673.76 I call many times in May they still didn't have my pay screen amount corrected so The young don't worry it will be corrected. Here they went back to $788.01 why? I call and call It wasn't. I'm so **** with them This how you treat customer that's been with you for *****. Now all I want is for them to correct this with the 3 bureaus, I'm going to stop here before I've a stroke, I work very hard to pay my bills This makes me cry I work very hard these last 9 months. Thank you for your asst.
Customer response
06/27/2024

Complaint: 21845616

I am rejecting this response because: I'm not crazy, they mail me a monthly statement telling me my new is $673.76 I call and I call the young lady said they will get it corrected. providing a copy of ****** **** April it states my payment is $673.76 I call many times in May they still didn't have my pay screen amount corrected so The young don't worry it will be corrected. Here they went back to $788.01 why? I call and call It wasn't. I'm so **** with them This how you treat customer that's been with you for *****. Now all I want is for them to correct this with the 3 bureaus, I'm going to stop here before I've a stroke, I work very hard to pay my bills This makes me cry I work very hard these last 9 months. Thank you for your asst.

Sincerely,

*******************
Business response
07/09/2024
Dear *******************:
We are in receipt of your correspondence addressed to the Better Business Bureau- BBB, dated June 24, 2024. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
On April 17, 2024, we conducted a manual analysis and updated your new payment amount to $635.76. We have corrected your credit information and sent a notification to both you and the credit bureaus. Please allow up to 30 days for these changes to reflect on your credit report.
We apologize for any stress this may have caused. Thank you for your patience and understanding.

We believe that this response fully addresses the concerns outlined in your Better Business Bureau- BBB correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or email us at *************************************************************.
Sincerely,
Corporate Office

Customer response
07/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Village capital is delaying the sale of my home by refusing to issue a payoff promptly. I work in mortgage industry and I see payoff issued online instantly or within hours for the slow ones. But here comes village capital with a 7days timeline. In 2024 this is ridiculous! Customers need better and more efficient way to get a simple payoff. This is unacceptable.
Business response
06/17/2024
Dear ***************************:
We are in receipt of your correspondence addressed to the Better Business Bureau- BBB, dated June 07, 2024. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
On or about June 7, 2024 you emailed in to Village Capital & Investments, LLC for a payoff for your mortgage loan. Per ************************************* CFBC regulation: Following Regulation Z 1026.36(c)(3) Village Capital & Investments LLC will provide this payoff within a 7 day time frame. Please note that we are unable to expedite any requests for a payoff demand statement at this time.
You received your pay off on or about June 12, 2024 to the email we have on file.

We believe that this response fully addresses the concerns outlined in your Better Business Bureau- BBB correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.

Customer response
06/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
05/28/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are the rudest most incompetent people I've ever had the displeasure of being in contact with. I requested a payoff quote for my loan and they are refusing to provide me with this information. I can't close on my home without it, I can't move in to my new home without it. They were fully aware of my closing date and then when the time came they told me that it takes 7 business days to get that information with no way to expedite According to my realtor this is absolutely a lie. I have been hung up twice and they claim that in a full day of business not once has a supervisor been available to speak to me and that my only option is to schedule a call 48 hours in advance, which with my time constraints was not an option.
Business response
05/31/2024
05/30/2024
COMPLAINT RESPONSE NOTIFICATION
Dear *******************************:
We are in receipt of your correspondence addressed to the Better Business Bureau, dated 05/24/2024. You stated that Village Capital & Investment LLC has refused to give you a Payoff Statement and that our *********** Representatives are rude. Village Capital & Investment LLC disputes all claims of refusing to provide you a Payoff Statement. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
On May 24, 2024, you called into our *********** twice to request a payoff statement. Our *********** Representatives tried multiple times to assist you with this matter, but you refused to refrain from using profanity. Our Representatives are trained to advise the caller that if they continue to use vulgar language, they are going to disconnect the call.
In addition, all Payoff Statements are to be emailed to ********************************************************* Your title company sent an email on May 24th, 2024 requesting a payoff. Per Regulation Z 1026.36(c)(3) Village Capital & Investments LLC reserves the right to provide any Payoff Statement within a 7 business day time frame. Business days do not include weekends and public holidays.
Our ***************** escalated your payoff statement and processed your request. Your Payoff Statement was emailed to your title company on May 29, 2024.
We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.
Sincerely,
Special Servicing Agent
Special Servicing Department
Village Capital & Investment LLC
Initial Complaint
05/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Credit reporting of late payments. I was told that I would not be reported late if I submitted a mortgage payment on the 30th of each month. My first payment is May 1st. I plan to login to the company's website and post my May payment on May 30th at 5pm EST.
Customer response
05/24/2024
I need to know if the exact day of the month that my payment is reported to the credit bureaus after it is due on May 1st and late on the 15th. I was told that as long as I pay the payment on or before May 30th, That it would not be reported late for the month of May.
Business response
05/29/2024
05/28/2024
COMPLAINT RESPONSE NOTIFICATION
Dear *********************:
We are in receipt of your correspondence addressed to the Better Business Bureau- BBB dated May 23, 2024. You stated that Village Capital & Investment LLC has wrongfully reported credit . Village Capital & Investment LLC disputes all claims of credit reporting stated in the contents of the above referenced complaint. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
Credit reporting for the month of May has not yet occurred; therefore, you have not been negatively reported. Furthermore, Village Capital & Investment LLC has no instances of negative credit reporting related to your account.
As a courtesy, Village Capital & Investment LLC offers our borrowers a grace ****** that extends to the 15th calendar day of each month with no late fees. Any payment made on or after the 16th calendar day is subject to a late fee. Payments made after the first calendar day of the following month are subject to negative credit reporting and the aforementioned late fee.
We believe that this response fully addresses the concerns outlined in your Better Business Bureau- BBB correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.
Sincerely,
Special Servicing ************************************** Village Capital & Investment LLC
Initial Complaint
05/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My mortgage balance been at $107,000 over two years. My payments went from $1,018.56 (2023) to $1,025.63 (2024) to this month forward jumping to $1,290.04 without any notice to racketeering price gouging when I have a fix rate 3.5% Im not on a balloon payment. Ive been calling to see why they drastically increased my payments no one will answer the phone its 10:58 am their recording states its after their business hours (8-5p) eastern standard time. My payment were set up for the 15th of each month they changed it back to the first started charging me late fees. Im seeking help with this unjustified charges.
Business response
05/21/2024
05/17/2024
COMPLAINT RESPONSE NOTIFICATION
Dear ***********************:
We are in receipt of your correspondence addressed to the Better Business Bureau, dated 05/17/2024. You stated that Village Capital & Investment LLC has been racketeering price gouging. Village Capital & Investment LLC disputes all claims of racketeering price gouging. stated in the contents of the above referenced complaint. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
Loan acquired on 07/05/2022 and your acquisition principal balance was $113,938.33.
Each Mortgage Statement that is mailed out has the amount of the payment for each month. The statement lists how much goes to the principal balance, interest, and escrow. We would like to explain that each payment you make doesn't all go to the principal balance, some of the funds goes to interest and escrow on your account.
After carefully reviewing each payment that you have made since the loan was acquired.
Your principal balance has not been at $107,000.00 for 2 years. The balance started at $113,938.33 and now as of 5/15/2024 your principal balance is at 107,104.23.
We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.
Sincerely,
Special Servicing Agent
Special Servicing Department
Village Capital & Investment LLC

Customer response
05/28/2024

Complaint: 21725633

I am rejecting this response because:
There was no explanation of why my fix rate payments went from $1025.00 to $1290.00 not even on the contract does it state when the principal balance decreases the loan payment will drastically increase.
Sincerely,

***********************
Business response
05/30/2024
05/29/2024
COMPLAINT RESPONSE NOTIFICATION
Dear ***********************,
We are in receipt of your correspondence addressed to the Better Business Bureau, dated 05/28/2024. You stated that Village Capital & Investment LLC has raised the monthly obligation from $1,025.00 to $1,290.00. Village Capital & Investment LLC disputes all claims of raising monthly obligation from $1,025.00 to $1,290.00. stated in the contents of the above referenced complaint. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
Your interest rate is 3.50000%.
Your Principal and Interest portion of your Monthly Obligation has not changed.
We have reviewed your Note dated 2/21/2015. Line 3. Payment: Your monthly obligation is $607.64 before adding any property taxes, homeowner's insurance or mortgage insurance premiums.
This information has been provided from your Escrow Analysis that was run on your account 4/16/2024.
"Increases or Decreases in Amounts Billed - The amount collected each month to be held in your escrow account *** change based on the increases or decreases to your property taxes, homeowner's insurance or mortgage insurance premiums".
Your expected County Taxes went from $1,519.86 to $2,273.20 a difference of $753.34.
Your expected **************** went from $2,641.58 to $3,050.17 a difference of $408.59.
The total shortage is $2,026.48. We have divided the shortage over 12 months and $168.87 will be added to your Monthly obligation.
You can pay the shortage in full in the amount of $2,026.48.
Your new monthly obligation will be $1,121.17 after the shortage is paid in full.
Unfortunately we can not predict what your bills will be next year.
I have enclosed a copy of your recent escrow analysis.

We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.
Sincerely,
Special Servicing Agent
Special Servicing Department
Village Capital & Investment LLC
Customer response
06/01/2024
Thank you for your help I will contact the home insurance company due to no communication ever came from them nor county for price increase even the amount the mortgage company came up with changed after complaint was filed went from $290 to $168. I've printed their response for price hike for my personal recordings of this matter.
Customer response
06/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They delay a refinancing process and literally waited until the last day to do the right thing and follow up with the company I'm refinancing with. Very unprofessional and have been known to play with people's financial life. I would never recommend this company, ever!
Business response
05/06/2024
COMPLAINT RESPONSE NOTIFICATION
Dear ******* *************************:
We are in receipt of your correspondence addressed to the Better Business Bureau, dated 4/22/2024. You stated that Village Capital & Investment LLC has purposely delayed your refinance process. Village Capital & Investment LLC disputes all claims of purposely delaying your refinance process stated in the contents of the above referenced complaint. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following:
Village Capital & Investment LLC's payoff department processes requests in the order they are received. This payoff request was sent to the email address ***************************** on April 2, 2024, within a reasonable timeframe. An additional payoff was sent to the same email on April 11, 2024.
Village Capital & Investment LLC has never intentionally ignored payoff requests or sought to harm the finances of our borrowers. As of the date of this correspondence, your account shows a zero balance and a paid-in-full status, effective April 29, 2024. Additionally, there has been no negative credit reporting associated with your account.
We believe that this response fully addresses the concerns outlined in your Better Business Bureau correspondence. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST or e-mail us at ******************************************************.
Sincerely,
Special Servicing Agent
Special Servicing Department
Village Capital & Investment LLC

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