Customer ReviewsforNicklin Property Management & Investments Inc.

If I could give no stars I would. The first day I moved in the hot water tank was broken and I was without gas and hot water for 2 days in the winter. The "field agent" claimed he spent hours in the house prior to my arrival for the pre-inspection so how did he miss that. Trying to contact someone in the office was never successful I always had to send an email which could take up to day to get a response. Nicklin does not work with military members. If you are in the military look elsewhere. When I was notified of a short notice deployment they were no help it was a hassle every step of the way from the time I left to the time I got back. They do not keep their word I was charged for things I did not damage and money was deducted from my security deposit. The field agent who "took note" of the condition of everything in the house during the first inspection acted as if he didn't have any knowledge of the things that were wrong in the house when the final inspection was conducted. I was wrongfully charged for a washing machine that was intermittent and was never reimbursed, I had to wash my uniform at a laundromat. I stayed in the house for 10 months and constantly asked for a gate clicker and never received one. I am very displeased with their service and would not recommend them to anyone.

Hello and we are sorry to hear about your experience. Unfortunately, it is difficult to predict when an item will fail at the house, such as the hot water heater. Fortunately, we were able to get it replaced quickly and have service restored. We want to make sure that we clarify that we do honor relocation orders from the military. The lease agreement has a specific clause that provides for that. The move out process is a comparison of the move in report and move out condition. If there are items beyond wear and tear, as specified in the lease agreement, those may be deducted from the security deposit. Please contact our office at XXX-XXX-XXXX to discuss further and to rectify the matter. Thank you.