Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/12/23 a ******** ad popped up about CBD gummies, endorsed by ***********************, a name I trust. On impulse I decided to order and fell for the deception of only 5 minutes at that price. A little clock was running, an aggressive sales practice! I attempted to order 3 bottles of Blue Vibe Gummies for $159.85. My Capitol One credit card was declined, I later learned, because of "suspicious activity." However, when asked if I recognized the charge, I answered yes, altho I no longer wanted the product. I received no e-mail confirmation re my order. Seeing the charges, I immediately called Blue Vibe customer service and spoke with *****. He advised it was too late to cancel. He did provide a $** refund.I received the order on 10/21, **** tracking providing the time of 12:49 p.m. The website bluevibecbd.us states: "The formula of this gummy contains all-natural substances ...." I was unhappy to see on the label FD&C Yellow 5, FD&C Blue 1, and Red #**. This is not a health product. I have tried it and am not happy with it.The website healthytotalwellness.com (the site for ordering) states: "We're so confident that CBD Gummies will work for you that we are going to take on 100% of the risk ... by giving you a full 30 days to try [the product]."Mindful of the 30 days, I called on 11/14 to see about returning the two unused jars. ***** advised that the 30 days begin on the ship date (10/13), and I could not return. How did I get a full 30 days to try the product when I received it on 10/21?? Again, deceptive business practices! She did provide a $** refund, also advised of no future shipments, which I did not authorize!With the two refunds, I am now out $119.85. I wish either the opportunity to return the two unopened jars (without a restocking fee!) or an additional refund. Yes, I did order -- but would not have without the false advertising: using ***********************, "all-natural" ingredients, a full 30-day trial; and the high pressure 5-minute clock.

  Business Response

  Date: 12/01/2023

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
   
  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $79.85 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within **** business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I appreciate the refund, as I am on a fixed income. I do urge the company to reconsider their business practices of false advertising and high-pressure sales tactics. I pray that other people will be wiser than I was and take time to consider purchasing this product.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the gummies and received them after shipping on 10-09-2023. I received the second order on 11-22-2023 has not been open. The first two jars of gummies made me have a bad case of diarrhea for 5 days after I stopped taking the **** I called the company representative and I was told I would only get $50.00 back after spending $381.40. They were not concerned about my intestinal problem. So I looked at their ad and it never said that it may give you diarrhea. So were my gummies contaminated? This company is out to take money from old people. I will be 73 in December and if something does not work as advertised I should not have to pay for it.

  Business Response

  Date: 11/28/2023

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original purchase was on 10/05/2023 for $****** I was making a purchase from a different site and the blue vibe highjacked the site somehow and I received their product. I returned their product after contacting them and they said I would receive my money back in 5 business days, that was October 15,2023 I never received my refund. I contacted the customer service and was told I would not be getting my money back. ****** they have their product and I don't have my money!

  Business Response

  Date: 11/28/2023

  Hello ********,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  

  Thank you

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue vibe cbd gummies advertised on Instagram is a scam that took my money

  Business Response

  Date: 11/27/2023

  Hello,

  We sincerely apologize for the inconvenience that has been caused to you. Unfortunately, we are unable to find any record of an account associated with the consumer. In order to assist you further, could you kindly provide us with additional details such as an account name, number, order ID, or any relevant information? This will enable us to effectively resolve this matter for you. Thank you for your understanding and cooperation.
  
  

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered once, the product does not taste good and did not do anything for me. I did not know they put it on subscription. They billed me again on Nov 2nd for ******, tracking number **** **** **** **** **** 77. I did not use the first order I did not want a second one. Received package on 11/21/2023. Could not find a number for them then found it on the BBB web site I have called them they gave me RMA and said they cancelled but not follow up email, I have called them 4 times and they keep saying they will send. They do not have their number on web site, I can only assume it is a scam.

  Business Response

  Date: 11/27/2023

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  Customer Answer

  Date: 11/28/2023

  the pending credit was there yesterday But I don't see the credit pending or accepted today.  As soon as the credit is on my account I will accept the solution.

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised as so effective for pain by *********************** and others and that they are so effective they are only a few orders left. Just try for ***** with no obligation to buy more ever. They charged my card ***** plus ****** under the name ********* the same day and then again in November ****** I just had major surgery on October and didnt see the charges on my statement until November! I called ************ on Nov 17,2023 and canceled with this confirmation number 7331CAF43F. So far they have not refunded me. The October charge was actually fraudulent too because I never received the trial product .I also disputed the November charge with my credit card company 11/21/2023 I am not able to find any verification email. I just received a second shipment from them which I have not opened. I would like to put it in a box and send it back to them. I know they wont refund me but want them to stop sending and stop charging me. Theres no explanation of whats really in these or how to take them.

  Business Response

  Date: 11/23/2023

  Hello ****,

  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today without the need to return the products. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 12/02/2023

  First, they do not disclose their price and charge you immediately when you ask for the initial bottle-which is $54.00. Very tricky advertising and if BBB has not been asked to step in I dont know if they would have refunded anything? ******** allows these scammers but dont say anything about vaccine safety? Irresponsible of FB. I returned the second shipment but they tried to tell me it would be a great Christmas gift! lol No thanks! 
  Thanks for helping stop this scam from continuing.

   Sincerely,

  *********************

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  First, they do not disclose their price and charge you immediately when you ask for the initial bottle-which is $54.00. Very tricky advertising and if BBB has not been asked to step in I dont know if they would have refunded anything? ******** allows these scammers but dont say anything about vaccine safety? Irresponsible of FB. I returned the second shipment but they tried to tell me it would be a great Christmas gift! lol No thanks! 
  Thanks for helping stop this scam from continuing.

   Sincerely,

  *********************

  
  ********************************************

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, I was billed.198.78$ by BlueVibe CBD for an order I placed. Yesterday I received another shipment of the product which I DID NOT order and on Nov. 13 another charge for the above amount was added to my credit card . After numerous attempts, my credit card company was able to locate a phone number for said company. The person I spoke with offered to deduct 50$ from the amount I was billed. When I refused, she said she could deduct 70$. I told her I wanted the full amount deducted from my credit card but she said she couldn't do that. I have found out that this company is fraudulent. I have spent several hours trying to get some results and consequently I have had to get a new credit card , which is a big inconvenience. Citi Card is investigating this matter for me. I hope this company, which goes by the name of Blue Vibe CBD but runs charges under the name GLOWXO OA 2, from MT. Is prosecuted to the full extent of the law Thank you for your help.

  Business Response

  Date: 11/22/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a second order from Bluevibe that I did not authorize. I made my initial order months ago and did not sign up for monthly orders. After the first time they sent and charged me $198.78 for something I didntt order, disputed the charge with my credit card company. Now theyve done it again. I dont want to have to get a new card to avoid their illegal activity.

  Business Response

  Date: 11/22/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Vibe CBD illegally put me on a subscription from an Instagram advertisement. I did not complete the transaction and they have subsequently shipped two orders for which I will be disputing with the credit card company. I demand they cancel/remove me from this illegal subscription plan immediately.

  Business Response

  Date: 11/21/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the email Im sending to them:I received another order of Blue Vibe CBD which I did not authorize & charged $190.00 I contacted your toll free number and spoke with your representative who stated I was on a monthly renewal plan, again which I did not authorize. As I said I am returning the **** At that time your representative began to negotiate with me on price starting at $10.00 and finally bringing the price down to 50%. I can not use and do want that second shipment.I never asked for another shipment. I was then told that I would be charged a stocking fee of $10. per bottle, that comes out to $50.00 Totally unacceptable and nothing short of a rip off. Before I could finish the conversation, the representative hung up on me.If you charge me anything, or try to renew my prescription, I will be sure to take further action.Take me off your list, do not charge, or send me any future shipments.

  Business Response

  Date: 11/21/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you