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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Designer Apparel

House of CB

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

This profile includes complaints for House of CB's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

House of CB has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • House of CB

      555 E Pamalyn Ave STE 1 Las Vegas, NV 89119-3633

    • House of CB

      3663 Las Vegas Blvd S STE 25 Las Vegas, NV 89109-1940

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: April 21, 2025 Amount paid: $569 Nature of the dispute:I placed an order on April 21 from House of CB. Within five minutes of placing the order, I realized there was an issue and immediately contacted the business through their official email addresses, live chat, and social media channels to request cancellation.Despite my prompt request, the merchant did not respond for an entire business day. I finally received a response after the order was already shipped, stating that it could no longer be canceled. They now refuse to issue a refund to my original payment method and only offer store credit, which I do not accept. They also refuse to cover return shipping costs, even though their lack of timely response caused this issue.Has the business tried to resolve the problem?They responded only after shipping the order and refused to refund to my credit card. They offered store credit, which I clearly declined.

      Business Response

      Date: 05/09/2025

      Hello, the refund was processed back to your original payment method. As for return costs we can see that the order was returned to us undelivered so you did not incur in any extra costs, but please let me know if I am missing anything. 
      thanks

      Customer Answer

      Date: 05/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a promotion from this company. I went to use the promotion within the alotted timeframe for the promotion and it did not go through on their website. I then emailed them with the proof of both the promotion and that I was in the time frame through screenshots I took of the promotion and my screen when I was trying to make a purchase. Every sales representative would not help nor honor the promotion. They also refused to reimburse a credit I had with their company from a previous purchase that was poor quality and needed to be returned. I did not want a credit, but a refund which they also refused so I tried to use the credit but was also unsuccessful.

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 11/30/2024 Amount Paid: ****** Product: Lovely French Rose Jacquard Sweetheart Neckline Midi Dress (Size Small)Issue: The zipper on the dress is defectiveit is stiff, does not glide smoothly, and prevents me from wearing the dress.Commitment Expected: House of CB is expected to provide a new, defect-free dress, as the product quality issue is your responsibility and cover return shipping fee.Nature of Dispute: I purchased the dress assuming it was of high quality, which is not the case. The item I received is not fit for purpose, and despite my attempts to resolve this issue, I have received no assistance from your team.Attempts to Resolve the Problem: I have emailed your team previously, left messages on your ******** page, and used the contact form on your official website. It has been over a week with no response.

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with House of CB. I attempted to purchase via Affirm, but kept receiving an error message. This said, I used Klarna to purchase three dresses. However the Affirm charge later went through, thus Ive been charged twice. Somehow they partially refunded the affirm purchase, but it shouldve been a full refund as I only received one order. I didnt initiate the partial refund, so someone saw where something was done wrong and tried to correct it, but didnt. Ive reached out on the company website, via their ******** and TikTok messengers to no avail. They keep asking for a card number when *** repeatedly told them the purchase was made via Klarna but that it also processed through Affirm. Ive provided them with screenshots for proof of all that Im saying.

      Customer Answer

      Date: 07/13/2024

      Further proof for my case. I dont know why this is even an issue on their behalf. They know they charged me more than once for one order. And furthermore they can check to see which inventory was sent out. I only received one set of three dresses. Thank you all so much for your continued assistance. 

      Customer Answer

      Date: 07/13/2024

      Further proof for my case. I dont know why this is even an issue on their behalf. They know they charged me more than once for one order. And furthermore they can check to see which inventory was sent out. I only received one set of three dresses. Thank you all so much for your continued assistance. 

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      House of CB has stooped to a level lower than any other retailer I have ever encountered. I ordered a dress from them that was of terrible quality and ripped when I wore it before I could even leave the house. I told them what happened and clearly indicated, and confirmed that they understood that the tag was removed because I intended to wear it. They acknowledged their awareness that the tag was removed and asked me to send it back. I promptly returned the dress at my own expense. They also asked me to send them by shipping confirmation so they knew how much to reimburse me for shipping expenses. This took several weeks as they are extremely slow to respondpresumably because they are dodging similar complaints. They responded several weeks later after multiple follow *** to tell me that they did not find a manufacturing defect and that the item would be sent back to me AT MY EXPENSE! Absolutely insane and done in bad faith. The rip was highly visible and evidenced poor quality and workmanship. They owe me a refundnot only for this terrible dress but for the costs I incurred in sending it back to them. After reading these reviews, it is clear that they intentionally scam customers in this way.

      Customer Answer

      Date: 06/05/2024

      House of CB is ignoring my emails. They are holding on to the dress I returned, refuse to refund me, and refuse to send it back. This is quite literally theft of my property until they provide a refund. Can you please stay on top of them with this? The comments on your website have me worried. They seem to regularly do this to customers. 

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I speak on behalf of not only myself when I write this complaint to BBB. I believe House of CB carries out fraudulent shipping practices. I purchased clothing from their website for $516 USD I was also charged $22 USD for shipping. Nowhere on their website does it state that they when they use freight forwarders, the buyer is responsible for all charges incurred (FOB origin). Upon delivery I was served with a $430.11 invoice from *** to collect the package. Some of this cost was duties and taxes but a majority of it was freight collection charges. I requested a refund from the company as I will not be able to collect my package from *** due to these added charges which I was not made aware of prior to purchasing.

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a corset from this store on 4/28/24. I followed their size chart and confirmed with their team that I would be a size S. When the item arrived, it was very clear that the item was mislabeled as a size S as it was 3 inches short of the size chart measurements. Seeing as I had received a mislabeled product, I asked that the business send me a shipping label to ship the item back so that I would not have to pay for this myself. They insisted that their policy is to first review the garment themselves and then determine whether the customer should be refunded for the cost of shipping. Given the numerous negative reviews of their shady refund practices, I asked that they issue me a label since the sizing is clearly way off, and they have been totally unresponsive and unhelpful in resolving this issue.

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 items on 04/01/2024 and the package arrived on 04/09/2024. Upon opening the package I realized one of the three items I ordered was not in the package. House of CB has some of the worst contact methods Ive ever seen in my life. They take so long to respond and they only have contact through social media and email. I contacted them via email and Instagram. I heard a response the next day From Instagram and they were asking if the package had been tampered with. It had not been which I stated. I have yet to hear back from them even though I messaged them back immediately and I heard back via email, but they said that they will not be helping me because I contacted them via Instagram as well so to continue using, Instagram as communication which I think is very unprofessional. This was a decently expensive item and I would like to know what the solution is. It should not take this long for them to get back to me with a solution. My order number is #*******

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dress for $258.00 on 9/28.The dress was shipped back on 10/20.I was supposed to be refunded on 11/06.As of 11/30/23 I have not received my refund. After several emails back and fourth we have came to zero solution. House of CB claims my bank received the refund. I have made multiple trips to my bank, written multiple emails, and called my bank multiple times - each time getting the same answer, there was no refund received. House of CB asks for a certified letter from my bank (ridiculous request but at this point Ill do it to get MY money back). Another trip to the bank and I email them the letter.They deny the letter. I will attach send letter from my bank that clearly states, I paid them $258 and never received my money back. This company is fraudulent.

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent over $1,000 at House of CB for their bridal collection because I am getting married this year. I bought a wedding gown (******** for $974) and a reception dress (******* for $285). This transaction happened on November 23rd, and my return window was valid until December 26th. Both dresses did not fit and I returned them both during their 28 day return window on December 9th. House of CB refuses to return my money because they claim my items were received on December 28th which is outside of the 28 day return window. It is not my fault that shipping delays occur during the holiday season, and it is not the fault of the postal services either. I followed their 28 day policy and the items were returned in excellent condition. I've emailed them multiple times but they refuse to refund my money and now they will not respond to my emails at all.

    House of CB is NOT a BBB Accredited Business.

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