Business ProfileforHARNA

I subscribed to Harna on January 20, 2024. On March 3, 2024 I attempted multiple times to cancel my subscription through the Harna app for iOS. Upon attempting to cancel my subscription I was automatically opted into "2 free months" - there was no option to decline this offer. Harna's own support site includes the following guidance, "If less than 24 hours have passed since the start of the pause period, you can see the message 'Your subscription information is updated every few hours'. Just wait a bit, and the cancellation button should appear. " (source: **************************************************************************************************************************************).I checked back often and the cancellation button did not reappear. On April 13, 2024 I had to change my password to be able to access the account to check up on the status of the cancellation button and my account did not show an active subscription. However, on June 20, ************************************************************* the amount of $69.99. I immediately logged into the app and discovered that a subscription renewal was underway - I attempted to, again, cancel my subscription via the Harna app and via the Harna website (using multiple browsers to mitigate any platform-specific issues), with no success (screenshot attached). I called the phone number listed on the transaction and Harna app ***************) three times and each time only received a "busy" tone. I sent an email to ************************************** sent a message via the Harna "contact us" form; and via their "rate this app" message. This deluge of communications finally stirred a response from them and they did - finally - cancel my subscription, but have declined to refund the $69.99 charged in error. I echo the frustration of the other person's who have posted regarding this company. There is no way for an individual to cancel a subscription through the Harna app or website nor can the payment methods be viewed or modified.