ComplaintsforHARNA

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is intentionally not allowing the cancellation of subscriptions. You are able to tap any option on the app except manage subscription. Ive reached out to customer service and have received no answer. Im no longer even able to get into the app, but ** being charged for it.

  Business response

  07/23/2024

  Dear Autumn,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We confirm that your HARNA subscription has been successfully canceled. Rest assured that no renewal charges will be applied. 
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was not looking for a fitness app with guided videos, I was simply looking for a listed plan of workout exercises from ****** but nonetheless I would like to cancel my subscription. I signed up 14/ 07/2024, I was charged $10.5 at approximately 12h07 South African standard time even though it was meant to be a 7 day free trial. I have sent an email to ************************************* regarding the fee that was never stipulated and also to cancel the subscription but I have not received any response. I am getting impatient because of the similar complaints I have seen that were never resolved. I don't want to stop my card because that is too much admin. Please help me cancel with immediate effect, it doesn't matter even if I am not refunded. I want to feel secure knowing that I won't go through what many users have experienced before. My subscription started today, I tried to cancel from the app but the cancel button is not appearing. I will be charged $40 on the 21/07/24 if I don't manage to cancel.I have not bothered to look at the contents of the app because I am really not interested. Your assistance would be greatly appreciated.

  Business response

  07/22/2024

  Dear *******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Thabile Maile

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I downloaded an exercise app called Harna, I agreed to pay a month subscription for ~15$ a month but then, they charged me an extra 19.99$ and 25.99$ without an explanation. They do not have a customer service phone number so I emailed questioning those charges back in mid-June and I have not received a reply. You may refer to the screenshot of the email that was uploaded. I would like to be refunded for those hidden unexplained charges please. Thank you.

  Business response

  07/15/2024

  Dear ********,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly be informed that you could decline to purchase additional materials by pressing the "No, thank you" button or the *** icon in the purchase window.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I will receive my refund. Thank you! 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Harna/ Harnafit charged my credit card (Jet Blue/Barclays) $59.99 for upcoming July activity. I had only signed up with them for a trial period of one month which I paid them for using my credit card. The computer site(s) the company does business through /uses (*******************, **************************) do not connect to anyone for solving ******** problems. There is also no working telephone numbers.They have charged my credit card for upcoming service. The credit card company says only *******/ ***** can correct the problem because I gave them my credit card to pay them with the first time. This means the credit card company can force me to keep paying for something that the company is not letting me cancel.

  Business response

  07/15/2024

  Dear ********,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Please note that the link to the terms and information about the payments of our subscription-based service are displayed on the page prior to entering payment details.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  Kindly be informed that all subscription renewal attempts failed, so the payment of ***** USD wasn't processed. The only successful payment for the HARNA program was the ***** USD for the 1-month introductory plan.
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On July 1,2024, I tried to join HARNA for a workout plan. This plan was supposed to be one charge for $25. I later was charged a second time for an additional $25.99 and a third time $29.97. I have spoke with multiple people via email and they are stating I do not qualify for a refund but I dont understand how I do not qualify for a refund for atleast the over charge. I only received the 3 months product that I originally bought and not nine months as I was charged. I no longer have access to the app or plan yet still havent been refunded. I wish to be refunded for the overcharged money that was taken without consent and the company is not giving me any resolution to my problem. I do not believe that this is right at all! Please help me!

  Business response

  07/15/2024

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Charged $60 for an app I have no access to. I have no idea how to work this incredibly difficult website. I've now written two emails, reported the issue on PayPal and on my credit card; unfortunately, the $60 is still a pending transaction for an app I have NEVER gotten into!

  Business response

  07/08/2024

  Dear *****,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  Kindly be informed that we provided you with all necessary information via the email. Please note that if you need assistance, we recommend that you contact our support team immediately to resolve your issue as soon as possible. We strive to provide every customer with the best possible experience. 
  
  This is confirmation that the full amount of 59.98 USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at ******************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I subscribed to Harna on January 20, 2024. On March 3, 2024 I attempted multiple times to cancel my subscription through the Harna app for iOS. Upon attempting to cancel my subscription I was automatically opted into "2 free months" - there was no option to decline this offer. Harna's own support site includes the following guidance, "If less than 24 hours have passed since the start of the pause period, you can see the message 'Your subscription information is updated every few hours'. Just wait a bit, and the cancellation button should appear. " (source: **************************************************************************************************************************************).I checked back often and the cancellation button did not reappear. On April 13, 2024 I had to change my password to be able to access the account to check up on the status of the cancellation button and my account did not show an active subscription. However, on June 20, ************************************************************* the amount of $69.99. I immediately logged into the app and discovered that a subscription renewal was underway - I attempted to, again, cancel my subscription via the Harna app and via the Harna website (using multiple browsers to mitigate any platform-specific issues), with no success (screenshot attached). I called the phone number listed on the transaction and Harna app ***************) three times and each time only received a "busy" tone. I sent an email to ************************************** sent a message via the Harna "contact us" form; and via their "rate this app" message. This deluge of communications finally stirred a response from them and they did - finally - cancel my subscription, but have declined to refund the $69.99 charged in error. I echo the frustration of the other person's who have posted regarding this company. There is no way for an individual to cancel a subscription through the Harna app or website nor can the payment methods be viewed or modified.

  Business response

  06/26/2024

  Dear *****,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. The subscription could have been canceled on our website 24 hours after the free months offer approval.

  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  This is confirmation that we decided to refund the amount of 69.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

  Customer response

  06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The app makes it nearly impossible to cancel. I went to cancel and there are so many glitches (which seem on purpose to just make people give up). All I want to do is cancel my subscription. I went to do it, and there was an app glitch again, and for some reason it ended up signing me up for a 2 month free plan which I did not want. And now there is no way to continue cancelling. The app is terrible, glitchy, and I've contacted customer service numerous times with no response. I really just want my subscription cancelled and for it to not auto renew at the end of the 2 months (it's expensive for what you get!) Poor tactics and I hope no one else downloads this and gets stuck in this same situation.

  Business response

  06/26/2024

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  Kindly be informed that we located your subscription cancellation attempt and request only after the subscription renewal.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

  Customer response

  06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I subscribed to the service and was not pleased with it and shortly after I attempted to use the app and website to cancel my subscription. Unfortunately the website is very tricky to manage and I accidentally hit the pop up option that came up as I was attempting to hit cancel and it added an additional 3 months. Unfortunately after that, the option to cancel was no longer available on the website and I could not retract the option despite attempting to numerous times. I was charged and when I attempted to dispute with customer service they stated they were aware I had previously attempted to cancel yet they stated they would not refund the renewal fee despite my known attempts (to cancel). I persisted and made my plea, stating that I do not use the app at all and also that it does not meet my needs hence the fact I made various attempts at a cancellation. Unfortunately I received an email from the billing department stating that they will not refund and that they want to add another 3 months!?. I've also seen numerous complaints now from many other users stating very similar issues with this business.

  Business response

  06/18/2024

  Dear *****,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  Please note that if you have problems canceling or need assistance, we recommend that you contact our support team immediately to resolve your issue as soon as possible.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  Based on the information under your account, you have already opted for a chargeback of ***** USD through your bank. This process can take some time, usually between 30 to 90 days, and the bank will be processing the refund for this transaction.
  
  Our recommendation would be to wait for a notification from your bank regarding the progress of the chargeback. Once they have completed the process, you should receive a notification confirming that the refund has been processed. 
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

  Customer response

  06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Laiza M

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a HARNA subscription in February and shortly after I decided I did not want one anymore. I attempted to cancel the subscription, but instead they gave me an involuntary 3-months free. Im guessing this was their attempt to keep my subscription hoping Id forget to cancel. I tried to cancel multiple times and the website will not allow me to, yet every other feature on the website works. There is no direct customer service communication besides an email which Im not sure they even monitor. I am absolutely furious and unless my account is cancelled shortly I will be continuing to dispute the charges with my bank because (also disappointingly) there is no where to update payment methods. Absolutely disgraceful company!!!!

  Business response

  05/16/2024

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Please note that the subscription could have been cancelled on our website 24 hours after the approval of 2 months free offer.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
  
  Best regards,
  HARNA Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩