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Business Profile

Exercise Programs

HARNA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a subscription that totaled $69.99. I cancelled the subscription on the second month and hadnt gotten any charges until now. On 4/3/25 I was charged $69.99, even though I cancelled this subscription.

    Business Response

    Date: 04/07/2025

    Dear Caitlyn,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Ive carefully checked your account in our system, and I can see that on 6 Nov 2024 you agreed to our offer and your HARNA subscription was frozen for 2 months. As it wasn't canceled, it renewed at the end of the extended period - 3 Apr 2025.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:02/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid a single download for an monthly service (****** on 4/11 via ******). I have today a debit of ***** euros, unthourized. I really believe i am being victim of a fraud by AMOAPPS LIMITED (service *************************************).

    Business Response

    Date: 02/19/2025

    Dear *********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Please be informed that we advertise that our service is based on the subscription.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We understand that you are requesting a refund for the payments currently being reviewed by ****** as part of an active dispute. Unfortunately, we cannot issue a refund now because the funds are temporarily blocked while ****** completes its investigation.

    Please note that the review process may take up to 90 days. During this period, ****** will assess the details and provide a final resolution on the dispute.

    We can offer two options moving forward:
    1. Wait for ******* Decision: If you prefer to let ****** resolve the dispute, we will follow the outcome of their investigation and proceed accordingly.
    2. Close the Dispute: If you would like to expedite the process, you can close the dispute on ******, and we will be happy to issue a refund immediately.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 30, 2024, I subscribed to a 1-week plan for $10.50 through Apple Pay. After completing the payment, I was taken to a page that prompted me to add additional services, such as a coach plan. There was no clear option to decline these services, and upon proceeding, I was charged an additional $59.95 without my explicit consent or authorization through Apple Pay.I contacted HarnaFit within 3 minutes of the charge to request a refund for the unauthorized amount. Despite my timely response, they offered a partial refund of only 50% of the $59.95. This is unacceptable because I never intended to purchase the additional service in the first place. Their response implies I should bear part of the cost for their unclear and misleading billing practices, which is completely unfair.Additionally, their refund policy is unreasonable and poorly designed. It requires users to adhere to a plan for 14 days to be eligible for a refund, even if the subscription was clearly unintended or unauthorized. For short-term plans, like my 1-week subscription, this policy is nonsensical and inapplicable.Resolution Sought:A full refund of $70.45 ($10.50 for the 1-week plan + $59.95 unauthorized charge).Clear confirmation that my subscription has been canceled to prevent further charges.Thank you for your assistance.

    Business Response

    Date: 01/07/2025

    Dear Aseel,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscriptions have been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/22/24 I signed up for HARNA at a rate of ***** USD. On my credit card statement I found an additional charge for ***** USD. I attempted to get in contact with the company to inquire on additional charge, not using the app until I did so with no luck.On 10/22/24 I was billed ***** USD and still had not used the app. I was finally able to figure out myself how to cancel and did so on 10/23. I was still charged for the full month although canceled 30 days of the month. Someone finally responded to my email and told me that I signed up for extras related to the ***** fee, but I did not sign up (at least intentionally ) for any. I still dont even know what that is. This app is not user friendly and sneaky on taking peoples money. When I contacted the company and someone finally responded they were not concerned in how to make the app better for customers or seemed to care for all these extra charges I inquired. Very frustrated with the lack of communication and sneaky ways of this company. It seems very unethical.

    Business Response

    Date: 12/02/2024

    Dear Kaili,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

    Customer Answer

    Date: 12/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription to the app for $25.99, however, I have been charged twice for the same amount.

    Business Response

    Date: 11/22/2024

    Dear *****,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly be informed that we provided you detailed explanation of the purchased materials and services.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    This is confirmation that we decided to refund the amount of ***** USD in full. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

    Customer Answer

    Date: 01/20/2025

    This company continues to charge $25.99/month and now again $69.99. 

    Business Response

    Date: 01/22/2025

    Dear *****,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    We are genuinely sorry for the inconvenience you experienced. We apologize for this situation.

    This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I broke my wrist the day after I subscribed so I was unable to use the plan AT ALL. I asked for a refund of $15.19 and they said they would refund me for the unused days in my account which was 29. They were going to refund me for $14.68. Keep in mind, I couldnt cancel until 24hrs after I subscribed.

    Business Response

    Date: 11/20/2024

    Dear Sofia,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    We are sorry for the incident occurred that prevented you from using the plan. We hope you recover as soon as possible.

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/10 my wife ***** ****** was looking at the ***************************** site with an interest in their yoga program. She signed up for a discounted 3 month trial at ***** for 3 months. After the trial the prices was set to go up. When we checked our credit card statement, we see two charges posted for ***** and one for *****. We wrote into business to have them correct the 2 additional charges. They weren't willing to help and said we signed up for some additional services. we did not agree to ****** in charges for this company. We canceled the subscription effective today 11/12. If there were additional services, they snuck them in because we only commit to the 1 charge. I hate companies that **** and switch like this and don't support customers. This is fraudlent. Even if they had a good service, they have lost a customer for life. I want a refund of all the charges and to cancel the subscription completely (we aren't not going to use this service)

    Business Response

    Date: 11/14/2024

    Dear ***********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. The purchase of the additional service could have been easily rejected.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    This is confirmation that we decided to refund the amount of ***** USD in full. Your Coach Consultation subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:08/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $15.19 for one month of this fitness app and it had many false claims in the type of workouts they provide. They are synced to my unique monthly cycle and not even based on the goals I inputed.

    Business Response

    Date: 09/01/2024

    Dear ****,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. Kindly be informed that all advertised workout types are presented in the app.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The site does not give an option to cancel or manage my subscription. I have contacted support since May 20 24 and in the email I told them to cancel my subscription. I still have not gotten a response and was just charged $50 yesterday and I forwarded, the email again today. In my previous email from May, I said do not charge me again. Still no contact and I want my money back!

    Business Response

    Date: 09/01/2024

    Dear *******,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 

    During the cancellation process on 25 May, 2024, you agreed to our proposition of "Two months for free". Therefore, we provided you with two free months to use our app, and your subscription remained active.

    This is confirmation that we decided to refund the amount ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all Ive been trying to cancel this subscription for a long time and have not been able to do so. I click to cancel it and they offer me a deal that I obviously dont want and then dont give me a confirm cancel button? I was charged today and I want my money back and I want my subscription canceled. *** tried multiple times BEFORE being charged and this dumb app will not let me cancel. I need a refund now, this is unacceptable.

    Business Response

    Date: 08/13/2024

    Dear *********,
    Thank you for taking the time to submit your message through the Better Business Bureau.

    Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

    It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. Your subscription could have been easily canceled on our website after the agreement to extend your subscription for 2 additional months absolutely for free.

    We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 

    This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

    If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.

    Best regards,
    HARNA Team

HARNA is NOT a BBB Accredited Business.

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