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          The Strat, Hotel Casino & Skypod has 1 locations, listed below.

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            Business ProfileThe Strat, Hotel Casino & Skypod

            Hotels

            Contact Information

            2000 Las Vegas Blvd S

            Las Vegas, NV 89104-2507

            Get Directions
            Visit Website
            (702) 380-7777

            Customer Reviews

            1.19/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            90 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2000 Las Vegas Blvd S, Las Vegas, NV 89104-2507
            BBB File Opened:
            7/12/1996
            Years in Business:
            31
            Business Started:
            1/21/1993
            Business Started Locally:
            4/1/1996
            Business Incorporated:
            1/21/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Stratosphere Gaming LLC
            • Stratosphere Casino Hotel & Tower
            Business Management
            • Mr. Rick Miller, Vice President of Operations
            Contact Information

            Principal

            • Mr. Rick Miller, Vice President of Operations

            Customer Contact

            • Mr. Rick Miller, Vice President of Operations
            • Mr. Rome Ring, Manager of Client Services
            • Ms. Reilly Ramsey, Manager of Business Relations
            • Grace Miracle, Assistant Manager
            • Bryabba Gabrillo, Assistant Manager
            Additional Contact Information

            Fax Numbers

            • (702) 383-4734
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            90 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/01/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            My family and I stayed at the Strat for the first time this last friday (28 June) through sunday. We arrived to a room that was hot and smelled heavily of weed. Turned out the ac was broken and we waited several hours for a tech to arrive to fix it. That parts not a huge deal but adds to the flavor. The first night we were constantly woken up by door slams from a drunk guy. Exhausted the next day. Thought it was a one off. Saturday night same thing, from 1 in the morning until 3 a drunk man in the hall was screaming and slamming doors. Security took 2+ hours to extract him, again we got no sleep. We complained to the front desk and their attitude made it seem like we were just being ***** rather than them being apologetic. One star experience, this hotel should be downgraded to a 1 or 2 star. They should have apologized and offered to move us or refund us. Instead they added bad customer service to an awful experience.
            Read More
            Read 89 More Complaints

            Customer Reviews

            26 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jimm P

            07/06/2024

            I stayed at the 18th floor of the Strat in July 24, and mostly had a good time. The room was ok (ugly carpet), TV and fridge worked, phone didnt. The $50.96 / day Resort Fee is so BOGUS. Most shows I did not care fore. No signs saying the 24th floor pool/bar is closed, only one ride advertised, Half off the Tower elevator, but $5 service fee took it back to $10.day What really annoyed me is that at check-out time, both their online info and TV checkout info showed a DOUBLE Resort Fee charge, every day. see photo. Had I not noted that, and questioned the front desk, who apologized and refunded the fees on the spot, I am wondering how many times this ?computer generated mistake has been applied toward other guests, who just paid the bill without looking at it. Are they being refunded when the Strat computer is audited and discovers the mistake?
            Read 25 More Customer Reviews

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

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