Online Gaming
Caesars Interactive Entertainment, IncThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Online Gaming.
Reviews
Customer Review Ratings
Average of 36 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRob T
Date: 10/11/2024
1 starRob T
Date: 10/11/2024
Updated review. App is bad. Company is worse. Took fraudulent charges from my account of over $3k. When I disputed them they resubmitted with addl charges for bank fees. Cost me so much to pay. I tried to split fraud costs with them and they continued charging me pushing my acct more negative. Sent several emails and service requests but always got "someone will contact you". No one EVER did. Opened numerous service requests. Horrible service. DO NOT USE EVER. Trust me.Caesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Robert,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play. Thank you so much again for your feedback
Kind regards,
Review fromLuis A
Date: 10/09/2024
1 starLuis A
Date: 10/09/2024
Yes this app is a scam u will never win and if I do they take ur money claiming that you opted for something I lost so much money on this that I feel ashame I wish they can be investigated maybe I can get some of my money back let’s all sue them .Caesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Luis,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play. Thank you so much again for your feedback.
Kind regards,Review fromTherese D
Date: 10/07/2024
1 starTherese D
Date: 10/07/2024
Why is this online casino still able to take people's money? It's obvious that it's fraudulent and shouldn't be legit. At least, there should be warnings about getting involved with them. I have put a small amount which I am not able to play because I am not in Ontario. Normally, if you cannot play from a region, you cannot even create an account let alone deposit money. Before I created my account, I had checked the reviews...obviously not in this site. DeniseCaesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Therese,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play. Thank you so much again for your feedback.
Kind regards,
Review fromAimee S
Date: 09/30/2024
1 starAimee S
Date: 09/30/2024
I totally agree with previous reviews. Rtp is low, payouts very low, bonus rounds happen rarely. When compared to other online casinos like MGM, *******, states online lottery is far better than Caesar’s. No fair gambling here. In fact if you wanna gamble you’re more likely to win on a scratch off bought locally as opposed to this online scamCaesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Aimee,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play. Thank you so much again for your feedback.
Kind regards,Review fromJim S
Date: 09/30/2024
1 starJim S
Date: 09/30/2024
From what I can tell after many sessions of computer roulette (non live), the algorithms are corrupt ... severely corrupt. I don't believe for a minute that these online casinos are regulated. My best advice if you don't want to donate your money is don't create an account.Caesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Jim,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play. Thank you so much again for your feedback
Kind regards,
Review fromDawn M
Date: 09/27/2024
1 starDawn M
Date: 09/27/2024
Terrible site! Should be 0 stars If you want to straight lose ?? in 10 minutes, get logged out over and over and it says your session has expired right in the middle of a spin and then not be able to withdraw your $$ because you opted into some stupid rigged bonus lie, then try to message them to either get computer generator responses or an attitude as if your complaint isn't legit. The site sucks, seems very rigged, and don't worry about trying to withdraw anything because you'll nvr win anything. Try Draftkings when you win it's in your account quick or BetMGM which is not so fast but you can still win.Caesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Dawn,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play. Thank you so much again for your feedback
Kind regards,
Review fromJason D
Date: 09/14/2024
1 starJason D
Date: 09/14/2024
Payouts are low. Bonuses virtually non existent and do not pay. Code for welcome offer was put in for first deposit. Never got credited. Tried again on 2nd deposit. Never got credited. Gave up trying. Made a few more deposits. Played for about 3 hours, never once got higher than what i put in. I dont mind losing, thats part of gambling but being as there is absolutely no return I wont be playing here again.Caesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Jason,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play. Thank you so much again for your feedback.
Kind regards,Review fromDennis D
Date: 09/04/2024
1 starDennis D
Date: 09/04/2024
Worst online gambling site. They need investigated. Don't play their slots.Caesars Interactive Entertainment, Inc
Date: 09/09/2024
Hello Dennis,
Thank you for taking the time to share your concerns and observations regarding Caesars Online. Please accept my apology for the experience you had with our online gaming. Customer feedback is vitally important to us. In fact, without seeing our world through the eyes of those who truly matter, our customers, we would not be able to offer the truly great service we can provide. I will be sharing your comments with the management team in each department you mentioned to ensure that the issues you had are addressed. We truly appreciate your business and hope that you will give us another opportunity to serve you.
Kind regards,
Review fromMark Z
Date: 08/25/2024
1 starMark Z
Date: 08/25/2024
The online casino is a scam. Don't do it. This site logs you off randomly and steals your bonus play if it is ever won. AVOID THE SITE! I would give it a ZERO if I could!Caesars Interactive Entertainment, Inc
Date: 11/06/2024
Hello Mark,
We greatly appreciate hearing our customers' feedback. We utilize that feedback to ensure positive changes can be made so that you may have a much more enjoyable experience the next time around. Rest assured we will make every effort to improve based on your feedback. I regret that you are hesitant to give us another opportunity to serve you, but we certainly understand that our customers will make the right decision for them on where they will play.
Thank you so much again for your feedback
Kind regards,
Review fromTanya C
Date: 08/24/2024
1 starTanya C
Date: 08/24/2024
Worst Customer Service I have ever seen in a business along with terribly bouncing reels and 15+ dead spins in a row on every single slot game in the last few days straight. Customer Services only response is to delete and reinstall which fixes for ONLY the first spin after redownloading. There are errors generated every single day that I have emailed Caesars daily since June along with completing numerous incident reports that never see a resolution. When tournaments run the reels won't initiate a bonus or free spin for hours on the same 20-40 cent bet. I have contacted the gaming board and Cc'd them on many emails regarding these issues and Caesars still has no resolution. They are not compatible with Google Pixel yet they fail to report that information causing a huge money suck for customers. Theres absolutely no reason a customer should go through $100 in less than 30 minutes at 40 cents and every spin be a dead spin. It's guaranteed the only casino platform that you can have 20+ dead spins in a single row and the customer service has never in all my years reimbursed or given any bonus money. You wait so long depositing to gain your members bonuses for them to take them within minutes on their dead reels for weeks at a time. If you want fair gaming, it's absolutely NOT Caesars. I bet you your $20 deposit your first 12-20 spins will be dead on any slot game with their app. I'll double it if you win that's how positive I am they are rigged to cause the customers significant losses. Monthly someone from the gaming board should have to play the slots and ensure they are functioning properly, the State will be flabbergasted at the non sense occuring within this company. I have months worth of screen recordings and screenshots to back up this claim. I wouldn't be surprised if we see them on the class action lawsuit website in the next year because this should be 100% illegal to not provide a fair gaming experience period in market like this especially!Caesars Interactive Entertainment, Inc
Date: 09/17/2024
Hello Tanya,
I received a copy of your complaint to the Better Business Bureau describing your recent experience. We are very grateful to have this opportunity to address your concerns and hopefully to reassure you of our dedication to providing you with the finest products. Please accept my apology for the unfortunate incidents you experienced. As we continually strive to improve our facilities and service, the information you share allows us an opportunity to see our operation from your perspective.
Again, we appreciate you bringing this to our attention. We will make every effort to improve based on your feedback. If you would like to further discuss this matter, I would suggest contacting Caesars Sports book at 855-754-1200. Your business is truly appreciated, and we hope that you will allow us another opportunity to serve you again so that we can show you the great hotel experience we all work so hard to create.
Warm regards,
Caesars Interactive Entertainment, Inc is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.