Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt from ELDORADO RESORTS CORP. I do not have a contract with ELDORADO RESORTS CORP they did not provide me with the original contract as requested.

  Business Response

  Date: 03/05/2025

  Thank you for reaching out regarding your concerns. Upon review, the attached contract was clearly signed on March 20, 2021, and notarized at the Grandview Sales Center.
  If you require further clarification or would like to discuss this matter, please feel free to contact us at ************ for assistance. We are happy to help address any questions you may have.
  

  Regards, Eldorado Resorts, LLC Management

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 10th, 2024, I was approached by ****** upon landing at the airport. After chatting a bit, we mentioned we was on our honeymoon. ****** then said as a gift we would be getting discounted tickets we could choose from. We went through the book and chose which was tickets we had planned to purchase anyway. We was then told to pay, after paying he gave us a map and said we had to pick up the tickets at a resort (Grandview/Vacation Village), he preceded to say they would give lunch because he already paid for it and all we had to do was take a short tour of the resort. All in the name of honey moon gift. We made it to the resort checked in, ate as promised, and this is where it gets strange. The tour guide started mention sales and things. we start the tour and it's now 3 hours passing. When I finally think it's the end because we had somewhere else to be, I mentioned the tickets and how we needed to go (for the 4th time in the last 30 minutes at that point). The tour guide, which we know now was a timeshare salesman, says over and over we have to wait on his manager. We have now waited on the manager another 30 minutes just sitting there. We have already spent 3 hours there and now really need to go we are 1 hour passed our prior appointment. He walks us down stairs and then says, we can not get our tickets because the manager never came. I asked about the money we spent and he says he doesn't know anything about that. Mind you we spent fare money to get there that we would not have spent either if this company had not been deceitful. I just want my money spent back, because this company was deceitful and did not follow through with their promise.

  Business Response

  Date: 06/11/2024

  **************,

  Good afternoon. I am unable to locate anyone by the last name of ***** that toured with us within the past 6 months. Please provide me with the name that was listed on the invitation and the actual tour date so that we may be able to further assist. 

  Thank you! 

  Eldorado Resorts Corp.

  Management 

  Customer Answer

  Date: 06/14/2024

  ***************** and Bauciere ******* toured on 6/10/24 approximately 1:15. We was not given a voucher but checked in with that name. 

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21833127
  
  I am rejecting this response because: I toured on June 10th, 2024. I was not given a voucher, they even asked for it at check in but then found me under Bauciere ******* or ***************** (possibly *****, as I recently got married). i believe the tour guide name was ****** but not certain. 
  
  Sincerely,
  
  Lechelsea *****

  Business Response

  Date: 06/21/2024

  Dear *********,

  
  I hope this letter finds you well. We are writing to extend our sincere gratitude for providing the additional information that allowed us to locate your file.
  First and foremost, please accept our apologies for any inconvenience this situation may have caused. We understand how important it is to resolve such matters promptly and appreciate your patience and understanding.
  To show our appreciation, we will be adding a little bit more to the gift total cash value. We can send you a check for the total of $160 and offer you a 4-day/3-night mini vacation. To proceed, we kindly ask you to confirm your mailing address so we can send the check and vacation certificate to the correct location.

  
  Once we receive your mailing address confirmation, we will promptly mail the check and the vacation certificate.
  Thank you once again for bringing this issue to our attention. We are committed to ensuring our customers are satisfied and appreciate the opportunity to make things right.
  

  Warm regards,

  Eldorado Resorts Corp. Management.

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want to thank the company for resolving this issue. I hope the future interactions are more pleasant. I also would like to send a good mailing address to the company: **********************************
  
  Sincerely,
  
  LeChelsea Georges

• Initial Complaint

  Date:03/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2023, my significant other and I attended a timeshare presentation by/at ********* Resorts Corp. We later discovered that we were outright lied to during the presentation and negotiation process. El Dorado and its agents made numerous material misrepresentations and deliberately engaged in unfair and deceptive practices by marketing family vacations worldwide as free or at no greater than $289.00, offering $100 to us for every family member that we have vacation at the timeshare property, and that such vacation would be free, the ability to increase the value of the timeshare and earn equity, along with being able to immediately receive and enjoy ownership discounts upon paying the deposit and registering with RCI, an affiliated company. We materially relied on these deliberate misrepresentations, and unfair and deceptive practices to our detriment. Unfortunately we did not know at that time of signing the contract and paying roughly $1,500.00 as a deposit from July 29, 2023 to November 29, ***************************************** this manner. I saw a red flag in December *********************************************************************************************** full! After paying the deposit, we were allowed to register with RCI and, based on El Dorado's misrepresentations and unfair and deceptive practices, sought to begin planning free and/or $289 vacations for my family and friends. We were unable to find, let alone plan, any vacation consistent with the above-stated misrepresentations. Further, we were unable to receive, let alone enjoy, any of what El Dorado misrepresented as immediate entitlements and benefits upon paying the deposit in full and "becoming owners" of this so-called timeshare property. I have demanded a full refund and to void the contract but have not received my refund.

  Business Response

  Date: 03/21/2024

  RE:  Contract No. 4167216/7004193 (the Contract) by and between ************************* and ***************************** (the Owner) and Eldorado Resorts Corp. (the Developer)
  
  To whom it may concern:
  
  Eldorado Resorts Corp. (Developer) is in receipt of the above referenced Consumers Complaint dated March 14, 2024, from the Better Business Bureau of Southern ************ concerning their purchase of a vacation ownership interest at Grandview at Las Vegas (the Resort).
  
  We have reviewed Consumers Complaint and the allegations contained therein, as well as Consumers file. The following is our response to Consumers Complaint.
  
  As background information, Developer has registered the Resort with the **************************** which regulates timeshare resorts in the state of ******. The Consumer Documents used by Developer, including but not limited to the Public Offering Statement, comply with the statutory requirements of the Nevada Law regulating Time-Share Sales. On a daily basis,Developers managers and supervisors provide on-site training to Developers sales representatives.
  
  On or about July 29, 2023, Consumer elected to enter in to an agreement with Developer to purchase one (1) timeshare interest known as Assigned Unit Week 34 with Biennial Even Year Usage at Grandview at Las Vegas (the Vacation Ownership). Developer provided Consumer with the purchase money financing (the Loan) for the purchase of the Vacation Ownership. Consumer failed to make any Loan payments to Developer.
  
  In the Complaint, Consumer alleges that the details of the transaction and Contract were not presented to them properly, that Developer deliberately misrepresented information and that they were subjected to unfair and deceptive practices. We deny these baseless and unfounded allegations. Developer and its sales representatives exercise great care in educating each prospective purchaser about what they are purchasing. The closing process is divided between a Sales Representative and a Verification Officer. This split process is deliberate and serves to eliminate any possible confusion consumers may have regarding their purchase. ********* makes a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. All of the terms, fees and costs associated with the purchase are documented in writing for mutual protection. Consumer participated in the entire sales and closing process and elected to enter in to the Contract and purchase transaction of their own volition. We have attached a copy of the documents that Consumer signed on the date of purchase which refute the allegations that are now being made.
  
  Additionally, Consumer was entitled to and received the statutory five (5) day right of rescission on the date of purchase. This statutory right of rescission is disclosed at the top of and immediately above Consumers signature on the Purchase and Sale Agreement and Escrow Instructions that Consumer signed and received on the date of purchase; an executed copy of this document along with other relevant documents is attached for your reference. Developer has no record of receiving any written notice or request from Consumer regarding their desire or intent to cancel the Contract within the statutory rescission period. Once the rescission period expired, as it has done in this case, Consumer no longer has the right to unilaterally cancel the Contract.
  
  Consumer states they were unsuccessful in utilizing their Vacation Ownership and the benefits of their membership with ******************************** (***). Consumer also incorrectly states that *** is affiliated with the Developer. We do not agree with these statements. It was clearly disclosed to Consumer that *** is not affiliated with Developer; it is a separate and distinct entity. Additionally,it is important to point out that *** is the largest exchange company in the world with 3.8 million Subscribing Members and *****+ affiliated resorts in 110 countries. While *** offers its members savings,exclusive access and countless other vacation options, *** also has certain procedures for access to these various membership benefits including depositing and exchanging timeshares. ***s customer service department was available to assist Consumer with any questions concerning the *** exchange program and all other *** programs and benefits. Consumer was able to contact *** directly by phone or through their website at www.rci.com. ***s website also offers the ability to Chat with a Vacation Guide online and email questions, comments or suggestions directly to ***.
  
  As for Consumers usage of their Vacation Ownership, under our reservation system, an Owner has up to thirty (30) days prior to their Assigned Week to reserve the use of their Vacation Ownership. Thus, if Consumer wanted to use their Vacation Ownership they could simply contact the reservation department thirty (30) days before their scheduled Assigned Week and reserve their unit. Please note, as a condition to using their Vacation Ownership, an Owner must be current on their ownership obligations.
  
  As mentioned previously, Developer provided Consumer with the Loan for the purchase of the Vacation Ownership. Consumer did not honor their Loan payment obligation to Developer. As required, the Thirty Day Notice of Default was mailed to Consumer on January 30, 2024. Consumer did not take any action to cure their default. As a result of Consumers continued default, Developer elected to cancel the Contract and retain all deposits made under the Contract as liquidated damages. Consequently, Consumers rights under the Contract to the Vacation Ownership were extinguished and written Notice of Cancellation and Forfeiture was mailed to Consumer on March 12, 2024.  We have attached a copy of the Notice of Default and the Notice of Cancellation and Forfeiture for your reference.
  
  After a review of all of the relevant documents and information,we find no evidence of any wrong doing on the part of Developer and no evidence that Consumer is entitled to a refund.
  
  If you have any questions or need any additional information,please feel free to contact me directly.

  *****************
  Corporate Relations Manager
  Eldorado Resorts Corp.
  ******************************************************************************************************************************************;
  Tel: *********************
  Fax: ************
  Email: **********************************************************

  
  

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21433059
  
  I am rejecting this response because:****NOTICE**** PLEASE BE ADVISED THAT BUYERS REFER TO ATTACHMENTS THAT BUYERS WERE UNABLE TO UPLOAD DUE TO NEVADA BBB ATTACHMENT LIMITS. SUCH ATTACHMENTS ARE AVAILABLE UPON REQUEST, AND SUCH ATTACHMENTS UPLOADED MAY OR DO NOT CORRESPOND TO THE **** REFERENCES.
  
  The policy of the state of Nevada has been very clear regarding contracts procured through fraudulent means. Nevadas courts have long held that fraud in the inducement renders a contract voidable; ****** ******************, 13 25, 42 (1878); Friendly Irishman ****************, 74 Nev. 316, 330 P.2d 497 (1958). One has an obligation not to speak falsely when inducing another to make a bargain, which is a rule recognized by both statute and case law in ******. NRS *******; *** v. ********************* 76 Nev. 306, 353 P.2d 454 (1960); ***** v. North ************* **** 46 Nev. 30, 205 P. 801 (1922). Fraud in the inducement is a basis for an action for rescission of a contract; ****** v. Western Oldsmobile, 355 P.2d 458, 224 Or. 50. Accordingly, the person(s) defrauded may rescind, or refuse to perform and raise the defense of fraud, Hollywood ******************* ****************, 188 A.2d 348 (D.C.Ct.App. 1963); 3 Williston on Sales Section 648. Friendly Irishman *860 Irishman ****************, supra. The courts can never be called upon to legalize a fraud or enable any man or entity upon an executory contract to realize a profit from his or its own immoral conduct. ********** ******************, 12 Nev. 195 (1877). There are instances in which a written contract will be canceled because of fraud inhering in its execution, Nevada Mining and *************** **********, supra. A contract obtained by duress or from an incompetent or by some fraudulent practice in inducing its execution is an instance of fraud inhering in the obtaining of the contract, 47 Nev. At 193, 222 0. At 828.
  
  Furthermore, it is a well-established rule that when fraud is present, oral testimony may be admitted for the purpose of contradicting a written instrument. ******* v. **************** 66 Nev. 248, and ***************** **************, supra. In Friendly Irishman ****************, 74 Nev. At *******, 330 P.2d at *******, a Nevada Court determined that buyers oral testimony demonstrated fraud in the sellers procurement of the contract and served to defeat the instrument and not to vary its terms. Moreover, the seller in that case made representations to the buyer that a car was new, but it was used, and the Court concluded that the seller made such representations with the knowledge they were false and with the intent to deceive. Similarly, in **************** ************************ the buyer agreed to buy a truck represented as being a 1948 model but in fact it was a 1940 model. The Court held that such misrepresentation constituted fraud and entitled the buyer to rescind.
  
  Under Nevada law, a claim of fraud requires a Plaintiff to establish each of the following elements: (1) a false representation; (2) knowledge or belief that the representation was false (or knowledge that the defendants basis for making the representation was insufficient); (3) intent to induce the plaintiff to consent too the contracts formation; (4) justifiable reliance upon the misrepresentation; and (5) damages resulting from such reliance. Please see ******************* ****** Co. **************** ******** ************ 89 P.3d 1009, 1018 (Nev. 2004). Pursuant to Fed. R. Civ. P. 9(b), a party alleging fraud must state with particularity the circumstances constituting fraud or mistake. This standard can be satisfied by a plaintiff pleading an account of the time, place, and specific content of the false representations as well as the identities of the parties to the misrepresentations. Please see ****** v. KPMG LLP, 476 F.3d 756, 764 (9th Cir. 2007). Where several defendants are alleged to be involved in a fraudulent scheme, rule 9(b) does not require the plaintiff to identify false statements made by each and every defendant, as each conspirator may be performing different tasks to achieve the desired result. Please see ***** ********************* 620 F.2d at 1367. A plaintiff, however, must identify the role of each defendant in the alleged fraudulent scheme. Please see ***** v, Kayport ********************** 885 F.2d 531, 541 (9th Cir. 1989). Additional
  
  With the foregoing law duly provided and discussed above, application and analysis of such to the facts and circumstances of the current incident are as follows:
  Timeshare agents ***********************, TS.0009089-AGEN, ***************************, TS.0003159-AGEN, and ************************************** (hereinafter referred to as Sellers) repeatedly represented to **************************** and ***************************** (hereinafter referred to as Buyers) that they would be able to go on vacations worldwide for free and/or at no cost greater than $289.00. Please see attachment 1, Vacation Village Resorts, Pre-Closing Acknowledgment Form, which states exchange fees as $289. Sellers, however, all marketed and represented the $289 fee as being a vacation fee as in $289 is the maximum amount that Buyers would have to pay to go on a vacation across the world to any of the locations listed in the ********************************* (RCI) booklet; please see attachments 2 and 3, Vacation Village Resorts and Affiliates 2023-2024 Directory of Affilated Resorts, and RCI 2022-2023 Disclosure Guide respectively. When Buyers successfully paid their deposit in full on November 29, 2023, and allowed approximately 30 days for registration to complete with RCI, Buyers discovered that no vacation, to anywhere, even the most undesirable destination, existed whatsoever for $289. The reality, though, is the $289 fee was a prerequisite fee to simply proceed with booking a vacation to a location listed in ***, and this included non-inclusive destinations. That is a drastically different reality than what Eldorados agents named above misrepresented to Buyers.
  
                  Sellers also misrepresented that up to five (5) of Buyers family members and friends would receive a free, 3-night complimentary stay at The Grand View Las Vegas, and that Buyers would receive $100.00 for each person up to five (5) persons. Seller ************** stated that this would enable Buyers to pay their maintenance fees for the year 2024, and that ************** and his wife are timeshare property owners and did the same thing using the timeshare property to generate income for them. Loan Officer ****************** reiterated this complimentary 3 night stay for family members and friends, evidenced by him providing a VIP/Guest List 3 Night Complimentary Stay Form and writing an asterisk next to box five (5), indicating 5 family members or friends and their respective names, phone numbers, and states of residence; please see attachment 4, VIP/Guest List 3 Night Complimentary Stay Form. When ****** attempted to plan use of this benefit for five (5) family members and friends, no such benefit existed for free nor as an opportunity for up to $500 in cash as misrepresented by Sellers.
  
  One discrepancy as it relates to maintenance fees, **************, and Agent ********, stated ****** would not have to pay until 2024, which is consistent with #4 of the Purchasers Agreement providing, starting in the year 2024, we will be billed by the Association for our maintenance fee and real estate taxes. Please see attachment 5, Purchasers Acknowledgment. The Pre-Closing Acknowledgment Form, however, completed by ****************** states that ****** would be billed for maintenance fees and real estate fees beginning in 2023; please see attachment 1.
  
  ****************** represented that the timeshare would be able to increase in value and mentioned its location on Las Vegas Boulevard, and proximity to various stadiums and arenas that host the *********** games, Vegas *********** games, and main event boxing fights, which is why Buyers were specifically in Vegas for that vacation. Additionally, ************** mentioned that there was anticipated growth in the future with the ***************** relocating to Vegas, and Vegas in general being purportedly the #1 tourist attraction in the world. Buyers relied on this material representation in hopes of generating equity as owners.
  
  ************** bragged about how little he pays for his vacations across the world, and even showed ****** his discounts on his phone, when comparing them to the hotel costs that Buyers has paid for their vacation to Vegas. ************** stated that once Buyers pay their deposit they would be registered into the system, which takes about 30 days, after which time Buyers would be able to enjoy similar discounts on hotels, rental cars, flights, and more. After Buyers paid their deposit of $1,466.55 in full and allowed time for registration into the system, no such discounts were visible on RCI, let alone provided and enjoyed.
  
  Sellers deliberately falsified information in the contract by listing ****** as husband and wife, despite ****** clearly and repeatedly informing ******* that they were not married, never been married, and have no plans to marry. Additionally, ****** expressed that they do not live together and in fact live in totally separate states. Nonetheless, ******* listed ****** as husband and wife; please see attachment 6, *****, ******** and Sale Deed.
  
  With further regard to the ****** ******** and Sale Deed, it only lists 1 Buyer, *************************, and omits his so-called wife as a joint tenant; please see attachment 6.
  
                  Seller falsified its Sales Draft by deliberately omitting the $400 deposit that Buyer had made via check to Seller; please see attachments 7 and 8 respectively.
  
                  Counsel for Seller in its response to Buyers complaint filed with Nevadas Better Business Bureau totally disregarded the substance of Buyers complaint and simply stated boilerplate language denying any liability without addressing any of the allegations in Buyers complaint. Counsel for Seller has not indicated when an investigation was conducted, how such investigation was conducted, nor the specific findings of such investigation. Even more concerning is that such an investigation seemed to be spearheaded by an individual who is employed at a ******* location and not the Las Vegas location. Counsel also purports that Sellers timeshare agents take great care in educating prospective Buyers yet Counsel for Seller was not a witness on July 29, 2023, from 1:00 PM to about 5:00 PM, and has no firsthand knowledge of the sales and marketing practices, presentation, schemes, strategies, verbiage, semantics, anecdotal accounts, and outright misrepresentations employed, utilized, incorporated, displayed, and otherwise made by Sellers to Buyers in Las Vegas on the day of this incident.  
  
  In addition to the above, Agent ******** even fabricated that she was a former actress, which ****** found impressive to be even doing business with a proclaimed famous person. Seller deliberately did this to add a distinguished stature to Sellers sales pitch and timeshare property. ****** later googled *************************** and realized no such name belonged to a famous actress. ******, ****** discovered the name of a famous actress, *****************************, who had passed away in 2010, making it impossible for her to have been alive and sold a timeshare property to Buyers at The Grandview Resort in Las Vegas on July 29, 2023; please see attachment 9.
  
  Counsel for Seller expressed absolute confidence that Sellers did everything properly, even though state records indicate that ************** had his timeshare license for only 6 or so months at the time of this incident; please see attachment 10; it is not clear what license, if any, ************** has or had at the time of this incident but it is likely that Mr. ****** daily training took place under **************** and Hollywood superstar actress Agent ********* cunning and slick tutelage.
  
                  Counsel for Seller was not a witness to Buyers calls and communications with RCI in attempting to utilize, to no avail, the benefits represented in the Contract.
  
                  Seller outright denies any affiliation with RCI yet fails to consider the obvious misrepresentation and deception inherent in Sellers business connection with RCI; please see attachments 1, 2, 3, 10, 11, 12, 13, 14, and 15. Sellers sales and marketing presentation, strategy, spiels, verbiage, materials, and even the ****CLOSING ACKNOWLEDGMENT FORM, have RCI prominently displayed thereon, incorporated therein, and communicated repetitively to the extent that a reasonable, unsuspecting Buyer would consider Seller to be affiliated with RCI. In fact, the business connection and relationship Buyers have with RCI is dependent upon the business connection and relationship Buyers have with Seller. For example, Buyers cannot register with RCI until Buyers pays the deposit in full to Sellers and is current on all fees; please see attachment 1.
  
                  Further evidence that Seller and RCI are affiliated is none other than the thick 300-plus page booklet with Vacation Village Resorts and Affiliates and RCI in solid red color and font prominently displayed on the cover. The first few pages of the booklet state Directory of Affiliate Resorts and how to read the directory. On page 142, The Grand View Las Vegas is clearly displayed as an RCI-affiliated resort; 6923; please see relevant attachments.
  
                  Sellers provided other materials that prominently displayed RCIs logo and indicated RCIs involvement, connection, and relationship to the timeshare property. ******* also wrote RCI above each calendar year from 2024 to 2029; please see attachment 16.
  
                  In addition to being victims of fraud in the inducement, ****** also claim that Sellers unilaterally created a contract, if ruled a contract at all, that is procedurally and substantively unconscionable, and is therefore unenforceable in a court of law. Buyers had no leverage, no real bargaining power, and ultimately received no legal consideration in this lopsided deal that is tilted heavily in favor of ******* and amounts to empty promises for Buyers.
  
                  Sellers engaged in business practices that are procedurally unconscionable based on the foregoing, but also by the extremely lengthy and overwhelming process Sellers put prospective Buyers through WHILE THEY ARE ON VACATION! Sellers exerted tremendous pressure, persistence, and aggression in getting prospective Buyers to participate, negotiate, not leave, and to speed think then and there rather than somewhere else and later. Sellers deliberately lied to Buyers that the presentation would be 1 hour, but Sellers forced ****** to stay there for 4 hours. Moreover, ****** had no choice but to stay since Sellers had total control over transportation for Buyers from the presentation. ******* stated that ****** had to complete the presentation in order to receive the complimentary transportation as well as casino chips. Again, four hours of Buyers hearing about vacations for $289 or less or free, WHILE ON VACATION, has a way of sounding appealing while also reinforcing to Buyer that time is wasting on their current vacation. The harmful dynamic that Sellers create for prospective Buyers amounts to coercion and duress, and ****** just wanted to expedite the process and get out of there to enjoy the remainder of their vacation.  
  
  Sellers sought to form a contract that is substantively unconscionable because it is overwhelmingly disproportionate and one-sided in favor of Seller. There is no legal consideration exchanged. The only exchange is with RCI, interestingly and, again, is dependent on Buyers fulfilling all obligations to Sellers. Sellers purport to provide title and an ownership interest in a 1-bedroom unit at The Grandview for 1 week every other year. In one year, even a year in which Buyers have no deeded week at the timeshare property, ****** would pay approximately $2K in maintenance and real estate fees and have no right to enjoy the property nor send family and friends there as Sellers misrepresented. A regular hotel guest at The Grandview Las Vegas receives a drastically better bargain than Buyers by simply booking a 1 week stay there and would pay less than $200; in contrast, Buyers had a $200 per month mortgage with a total cost of about $10,000 to pay off the property, and both Buyers and a regular hotel guest would enjoy the same basic use of the property; the hotel guest could walk in the same day, without any prior notice, and obtain a weeks stay, whereas ****** would not be able to use the property during their deeded week, that they own if they did not call in thirty (30) days in advance. If Buyers are unable to utilize that deeded week, Buyers have 1 additional year to use it or lose it; there is no accrual of vacation weeks as represented by Sellers, and the maximum number of visits that Buyers would have to the timeshare property is 3 times between 2024 and 2029. A regular hotel guest could visit the property 3 times in one year, staying 1 week each, even during peak times, and would pay drastically less than Buyers would pay for the property, about $10****************** purported discounted vacations at $289 or less, or even free, were outright lies that Sellers had to tell in order to procure the contract with Buyers, hiding the reality that when Buyers go to make vacation plans they will be paying $289 simply to begin looking to book a vacation, the fees for which will not be covered by the $289, and which in fact are exorbitantly priced, even to the most undesirable destinations. ****** completed a Benefits of Ownership questionnaire in which ****** stated their primary reasons for ownership were for travel deals and discounts, ownership, and family bonding, quality time, and making memories; please see attachment 17. No reasonable person would consider this contract to have consideration, nor to be fair and equitable for Buyers. Buyers realized well beyond the 5-day cancellation period that Sellers had engaged in fraudulent business practices. Buyers did not complete their deposit until nearly four (4) months after entering into this contract and had no other way before then of discovering such misrepresentations sooner, as Buyers could not register with nor access RCI until about thirty (30) days AFTER paying the full deposit. Buyers would have never done any business whatsoever with Sellers if ****** knew beforehand that Sellers had made material omissions and misrepresentations. Buyers relied materially on such, and which became clear to be misrepresentations during the performance of the contract. Buyers were very excited about this opportunity and even the Sellers AS PRESENTED and paid the deposit in full with no issues. It was not until after paying the full deposit and seeking to enjoy our benefits that we realized we had been scammed! Research of public information yielded numerous civil court actions filed by ****** and Consumers against Eldorado Development Corp, almost all alleging fraud and deceptive business practices. Buyers will be the next set of plaintiffs in the event they do not receive a full and immediate refund from Sellers.
                  WHEREFORE, Buyers hereby respectfully request that Nevadas BBB fully investigate Seller and its business practices, including such alleged herein. Furthermore, Buyers demand a full and immediate refund in the amount of $1,466.55, that the contract be voided and that any adverse implication, penalty, record, documentation, or the like be removed, deleted, erased, shredded, and otherwise considered to not exist as it relates to this incident.
  
  
  Sincerely,
  
  *************************
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/11/2024

  To whom it may concern:
  
  Thank you for sending us the follow-up communication from Consumer named above. The additional communication from Consumer along with the file for the Contract at issue has been reviewed and a comprehensive response has already been issued. 

  Once again, we must reiterate that our position remains unchanged. We deny the allegations made by Consumer and stand firm in our stance of no wrongdoing. As previously communicated, ********* performed in accordance with the Contract however Consumer failed to honor their payment obligation to Developer. Despite being properly notified of their default and given the opportunity to cure it, Consumer did not take any action. Consequently, Developer was left with no choice but to cancel the Contract and retain all deposits made under the Contract as liquidated damages. Consumer's rights and entitlement to Vacation Ownership have already been extinguished.
  
  The Contract has been officially cancelled, and Consumer is not entitled to any refund. Therefore, no further action is necessary at this time. Should you have any questions or require additional information, please do not hesitate to reach out to us.
  
  Thank you for your attention to this matter.

  Sincerely,
  
  ********************
  Corporate Relations Manager
  

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21433059
  
  I am rejecting this response because: The Respondent, again, provided a vague, boilerplate denial that does not even attempt to address the substantive aspects of  complaints. Also, can I have the email address for the BBB representative who is handling this case? The BBB online system is not allowing me to upload any documentary evidence. Also, the BBB system shows a maximum limit of 5 attachments that can be upload, but I cannot even upload 1 attachment, let alone 5. Plaintiff has at least 17 attachments, that Plaintiff was unable to upload, which are referenced in Plaintiff's rebuttal to Respondent's blanket denial of a "response" and which Plaintiff wants to submit to the BBB as evidence. Plaintiff has additional materials as supporting documentary evidence for submission as well.

  Plaintiff is absolutely rejecting the Respondent's response and reiterates his demand for a full and immediate refund!

  Sincerely,
  
  *************************

  Business Response

  Date: 04/25/2024

  We have received and reviewed Consumers additional response and rejection to our prior response regarding the Consumer Complaint filed via the BBB platform. It appears that Consumer may be misunderstanding the nature of the communication being submitted through the BBB platform.
  
  Wed like to remind Consumer that the BBB serves as a neutral dispute resolution process intended to assist in resolving complaints in a fair and efficient manner; it is not a legal platform. Having said that, it is also important to clarify that the Contract between the parties was already terminated as a result of Consumers failure to fulfill their obligations prior to the Complaint even being filed with the BBB. As a result, Consumer was not entitled to a refund and all rights, entitlements, and obligations related to the Contract were concluded at the time of termination.
  
  We have already responded to his matter on more than one occasion and our position remains unchanged. We have also provided a copy of the written and signed documents; these too have not changed. The written and signed documents support the facts and our position in this matter and no further action is necessary to bring this matter to a close.
  This will serve as our final communication through the BBB's platform regarding this issue. If Consumer wishes to discuss this matter further, they may direct all future correspondence to the undersigned via mail to: Vacation Village Resorts, ***********************************************************, or by email at: **********************************************************.
  Best regards,
  
  ********************
  Vacation Village Resorts
  Corporate Relations Manager
  

• Initial Complaint

  Date:11/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against Grandview for their refusal to cancel my membership. I had a negative experience with Grandview as they did not prioritize their members' best interests. Despite being informed that the sales presentation would last for only an hour, it actually went on for over 4 and a half hours I was informed that it has the potential to be sold just like real estate. The salespeople did not disclose everything involved with this timeshare and its impact on my finances. From October 2021, I was without a job until I made the decision to retire and began receiving my retirement income in May 2022. Currently, I am fostering four of my grandchildren.At first, I was a co-signer for this timeshare. Unfortunately, the other party involved declared bankruptcy, leaving me with the responsibility of this financial obligation. I'm finding it difficult to manage the timeshare expenses along with my other financial obligations I am not expecting anything in return, just a mutual agreement to let go of them entirely. Kindly examine my case and assist me in achieving the resolution I desire. I eagerly anticipate receiving your response. Thank you.

  Business Response

  Date: 12/03/2023

  ******************, Thank you for reaching out to us. Please see attached response. 

   

   

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been attempting to contacting El Dorado Resorts to express our total dissatisfaction with our timeshare ownership. We believe we were misled into making a purchase that was not what it was explained to be. In addition, we believe El Dorado made several false promises and made omissions which influenced our decision to purchase a contract. A salesperson for El Dorado first approached us while vacationing at the ***** Casino in Las Vegas. We were told that for a $50 reservation fee, we could reserve a free prize if we attended a presentation that would last for no more than two hours. The prize consisted of a three night/four day stay at a participating casino with all expenses paid. Most regrettably, we agreed. It was during this sales presentation that several details were not disclosed and misrepresentations were made. First of all, the presentation took almost four hours because every time we said NO, the salesperson kept pushing a sale. In order to receive the prize, we had to complete the presentation which we now know had no end until a contract was signed. To date, we still have not received our promised prize or a refund for on the deposit, the dinner voucher, or any free play as we were told we would. El Dorado also referred to this timeshare as an investment. This ownership is NOT an investment. We have investigated this by doing our own research and have found that reselling our ownership at a profit is next to impossible. Furthermore, we are required to pay a fee to a third party to rent our timeshare if we choose to do so with no guarantee that a renter will ever be found. Most owners can't give them away and we feel that we were lied to and it was misrepresented as something more valuable than it is simply to ****** a sale. We believe that we were lied to about the costs and usefulness of this timeshare, we never received our free prize or a refund for our $50.00 deposit, and this ownership is not an investment.

  Business Response

  Date: 06/24/2023

  Mr. *****,

  After reviewing our records, we were able to verify that you in fact received your full gift package after your completed tour and a $50 deposit refund to your credit card. Please see the attached in regards to your other statements.

  Eldorado Resorts Corp.

  Management 

• Initial Complaint

  Date:02/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23rd 2023, I was coerced scammed and tricked illegally by Eldorado Corporation into purchasing a timeshare property which I was led to believe was deeded meaning to me that it was able to be re-sold. I found out later after reviewing what they rushed me into signing...this was not true. They said to sign all this paperwork that I signed too quickly to understand but then when they gave me copies of the documents, they slipped in notices that said don't sign this paperwork without properly reviewing it. In order to properly review all of the paperwork that I was given it may have taken me ***** hours. I was barely given 20 minutes to lookover the docs. There are several other misrepresentations in the contract such as doubling the actual price on the deposit's payment schedule assigned but now given options to deposit more money to.lower my interest rates. ALSO NOW after contacting them by mail to cancel my contract, it is impossible to follow up with a live person... And being a frw days past there unreasonable deadline means what exactly? The phone number goes to an answering system that won't record a message and the entire building where I purchased the timeshare is locked up and abandoned without 1 person around to provide assistance...unlike the 30 or 40 people inhabiting the space at time of purchase. The tactics of this company are lucrative, deceptive, and illegal such as a bait and switch tactic. I would like the BBB to help ensure that my contract with them has been reminded as I wish to return the deed I was given and have all agreements be considered null and void and canceled and recinded. My initial deposit to the Grandview of $1149.00 I would be willing to donate to the BBB for assistance with my complaint/request if it could be recovered

  Business Response

  Date: 02/19/2023

  Dear ******************************
  
  Your recent letter dated 8/31/23 but post marked 2/2/23 and received at our location on 2/5/23, which was mailed to El Dorado Resorts Corporation in Las Vegas,****** has been forwarded to me for review and response.
  
  We regret that you no longer desire to maintain your Timeshare Ownership however we deny the untimely allegations that you are now making. Contrary to your false allegations, your Timeshare Ownership details were explained thoroughly during the verifications process and you were afforded the opportunity to review every document and ask any question before signing any document and/or making the down payment on the date of purchase. Additionally, you were entitled to and received the statutory cancellation period of 5 days on the date of purchase. The statutory cancellation period expired and you no longer have the right to unilaterally cancel the Contract. Please refer to the documents that you signed and received on the date of purchase which directly refute all of the allegations that you have made.

  For clarification, I copied your communication through the BBB and added comments to your claims below.  

  With that said, we want to assist you and offer some options that you may find beneficial. We have reached out to you today and left a voicemail and send an email. Please reply at your earliest convenience so we may go over these options with you. We look forward to speaking with you.
  
  Sincerely,
  Eldorado Resorts Corp.

   

  Original correspondence: On January 23rd 2023, I was coerced scammed and tricked illegally by Eldorado Corporation into purchasing a timeshare property which I was led to believe was deeded meaning to me that it was able to be re-sold. I found out later after reviewing what they rushed me into signing...this was not true. 
  (((RESPONSE: Although resale is not mentioned during our presentation or closing procedures, you in fact do have the ability to sell if you so desire)))
  

  They said to sign all this paperwork that I signed too quickly to understand but then when they gave me copies of the documents, they slipped in notices that said don't sign this paperwork without properly reviewing it.(((RESPONSE: This is a false statement. The documents you are referring to are included in every one of our closings.)))
  

   In order to properly review all of the paperwork that I was given it may have taken me ***** hours. I was barely given 20 minutes to look over the docs.                                                                                                                       (((RESPONSE: We allow our purchasers to take as long as they like)))

  There are several other misrepresentations in the contract such as doubling the actual price on the deposit's payment schedule assigned but now given options to deposit more money to lower my interest rates.                         (((RESPONSE: This is false. The documents you attached disproves this statement. All rates and prices are clearly outlined and everyone that purchases with us has the ability to reduce AND eliminate interest rate if they so desire.)))

  ALSO NOW after contacting them by mail to cancel my contract, it is impossible to follow up with a live person...                                                                                                                                                                                       (((RESPONSE: This is false. We have documented conversations with you on 2/8/23 with two separate individuals from two different departments.))) 

  And being a frw days past there unreasonable deadline means what exactly? The phone number goes to an answering system that won't record a message and the entire building where I purchased the timeshare is locked up and abandoned without 1 person around to provide assistance...unlike the 30 or 40 people inhabiting the space at time of purchase.                                                                                                                                                        (((RESPONSE: This is false. We are open seven days a week and our phone number of ************ is manned 7 days a week. If anyone leaves a message, they are replied to in a timely fashion.)))

  The tactics of this company are lucrative, deceptive, and illegal such as a bait and switch tactic. I would like the BBB to help ensure that my contract with them has been reminded as I wish to return the deed I was given and have all agreements be considered null and void and canceled and recinded. My initial deposit to the Grandview of $1149.00 I would be willing to donate to the BBB for assistance with my complaint/request if it could be recovered

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19, 2023, at Treasure Island Resort in Las Vegas NV, I stopped at a location in the casino - i thought they were offering tickets to shows. A ************************, said he'd get ************ 2 tickets to a ****** du ****** show for $50, & $100 free casino play & other gifts. He then explained in order to get these, we had to agree to attend a tour of a property, Grandview at Las Vegas, ***********************************************************, NV. He assured me of no obligation to buy or sign any agreement, so I gave him my credit card, signed a receipt for $50 charge, and also signed a form with multiple information about me that would qualify me to attend the presentation. After completion, within 1 hr, I had second thoughts, returned, and asked to withdraw from the whole presentation and everything we discussed. He took the form that I had initialed/signed regarding my personal descriptions, i.e., I'm female, I own/rent a home, my income within a certain range, etc. So I do not have any proof that I signed such a form, other than my witness. When I returned to ask to withdraw from the presentation and anything else we discussed, ******* took that form from me and said he had everything he needed - he had that form. So I do not have a copy. My main concern is after giving him my credit card and a signature on a form, that I might be held responsible for membership in a timeshare or travel plan. Which I do not want. *******, assured me that the $50 would be refunded, but would not give me a receipt for the refund transaction; and also assured me that I have no obligation for future membership in any kind of timeshare or equivalent. I just want the $50 refunded to my credit card. And I wanted to make a record of this transaction and everything that happened to make sure that I'm not going to be responsible for something in the future like a timeshare. I hope BBB can help with the refund & assist me if I am notified of any further obligation.

  Business Response

  Date: 01/30/2023

  ***********************************,

  Good afternoon! Once I was unable to locate you in our system. I reached out to one of our vendors and they were able to find you. You were refunded and are of course under no obligation to purchase anything and did not purchase anything. The closing process for purchasing a timeshare with us is very through and there are multiple documents you would have to sign. As you are aware this was not the case. 

  The following is the reply from our vendor "Take A Break". 

  "This was one of our tours
  ******************************; #********
  She signed up to tour on 01.19.23 at 10:37am
  Gave Credit Card for her deposit of $50
  She cancelled her tour booking, at our booth, on 01.19.23 at 11:26am
  We dispositioned a refund on her deposit at time of cancellation.
  
  As all deposits are holds on the Credit Card, the card is not charged at the time of booking.
  As such, the hold was released at time of cancellation and usually takes 2 days until *********** reflects the release of the hold.
  We do not show any charge to her credit card therefore,there is no refund due.
  
  Guest will need to check with her bank to ensure the holdwas released.
  
  If the guest continues to claim the deposit was indeed charged to her account, she would need to email a bank statement reflecting such.
  
  Hope this information is adequate for your reply. She is welcome to email any further proof of charge etc to our attention." (This concludes their response)

   

  Please do not hesitate to reach out to us if you require further assistance. 

  Regards,

  Management