We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoes

Hey Dude Shoes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 446 total complaints in the last 3 years.
  • 69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent back 7 pair of sneakers from Hey Dude Aug 1 Sizing has changed since all my other pairs in the past. Shipped 7 pair in 3 different boxes under same tracking # per USPS. I am unable to get a response via email...as there is no phone # to contact them; nor my money returned in the original form of payment. Tracking # via USPS. ********************** Mailed sneakers in 3 pkgd on Aug 1. Received Aug 3 2022 to CA

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 5, 2022/08/19) */ Hello *****, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Looking into our records, we see that our ******* team reached out to you on August 19, 2022 via email. You were informed about the status of your refund. Feel free to reach back out with any additional questions or concerns at *******@hey-d.com. HeyDude Consumer Response /* (2000, 7, 2022/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business has finally issued a credit to me. Thanks to the BBB!

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Wed, Aug 3 at 12:51 PM Transaction Amount: $103.83 Products Ordered: 2 pair of HeyDude Shoes (Wally L & Wally Sox - Black) Nature of the Dispute: They didn't ship the Wally Sox - Black product. They shipped what is labeled as Wendy - Confetti Black. I have tried several times to contact the business via their contact form on their website and also via an email account of "*******@hey-d.com" with no response what so ever. They provide no customer service number to call. Account/Order/Tracking Number: Account# N/A /Order #*******/Tracking: *** eCommerce #**********************

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 5, 2022/08/17) */ Hello *******, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Our records indicate that our ******* team assisted you with an exchange on August 17, 2022 via email. You were provided with a 20% discount code for the inconvenience that this may have caused you. Feel free to reach back out with any additional questions or concerns to *******@hey-d.com. HeyDude Consumer Response /* (2000, 7, 2022/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They said they shipped the replacement item and sent me a shipping label to return the incorrect shoes. I am hoping the shoes they send are correct.

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and received a pair of shoes from this company. They sent the size I ordered but they didn't fit. They have a return policy so I didn't worry about ordering from them. I have sent 5 emails to the company trying to get my shoes exchanged but I never receive an answer. I also tried the company on line chat but no one came on there either. Now I just want to return the shoes and get my money refunded. Can you help me resolve this? The order # is *******, Wendy-Fawn Inca is the style. Thank you, ****** ********

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/08/18) */ Hello ******, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Looking into our records, we see that our ******* team assisted you with a return on August 16, 2022 via email. Your return is currently in transit & on its way back to us. Feel free to reach back out with any additional questions or concerns at *******@hey-d.com. HeyDude Consumer Response /* (2000, 7, 2022/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are sending a refund. Thank you for your assistance.

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20th, I placed an online order with Hey Dudes Shoes for two pairs of mens shoes and 1 pair of womens. The total cost was $140.43. I selected to make 4 installment payments of which 2 have already happened. The invoice states shipping on 3-7 business days. It is now August 20th. There is no phone # to contact them. The tracking has continued to say "package waiting for shipper". I have reached out via email to the company and no reply thus far. Resolution would be to receive my shoes but if that isn't possible it would be to receive a refund for what I have already paid.

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 5, 2022/08/17) */ Hello ******, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Our records indicate that our ******* team reached out to you on August 17, 2022 via email. Please reach back out to our ******* team, as they are waiting for your response. Our ******* team is looking forward to assisting you. Feel free to reach back out with any additional questions or concerns at *******@hey-d.com. HeyDude Consumer Response /* (2000, 8, 2022/08/17) */ Hey Dudes company reached out to me via email stating that my order was "lost in transit," and offered 3 different options for resolution. I chose a full refund. I've received another email stating that they refunded the $ paid in the original method of payment which was on a card. I am disappointed in this company and the fact that not only does the problem I had with them seem to happen frequently with other customers ("lost in transit") but also that it seems that it takes the consumer reaching out the BBB for any resolution to happen. Despite that, this seems resolved.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have ordered shoes via the HEYDUDE website on 8-6-22 with a estimated arrival of 3-5 days it is going on day 9 with no shoes. i have contacted the company 3 times twice with their website contact form and once via email. all numbers online are disconnected. my shoes cannot be found via dhl or usps and have told me to contact HEYDUDE i just want my shoes or an answer

    Business Response

    Date: 09/05/2022

    Business Response /* (1000, 5, 2022/08/16) */ Hey *****, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Our records indicate that our support team reached out to you via email on August 16, 2022. You were informed that order ******* was marked delivered on August 15, 2022. Check your email for reference. Feel free to reach back out with any additional questions or concerns to [email protected]. HeyDude shoes

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I made an online purchase from Hey Dudes via www.heydudeshoeusa.com on 7/22/22 order # XXXXXXX. I purchased 4 items total: *Womens Wendy shoe size 7 in black $59.95 *Replacement insole for that shoe $9.95 *Men's Wally shoe size 10 in Caribou $59.95 * Replacement insole for that shoe $9.95 I used a 10 % coupon code. Total purchase price with tax was $125.97. I received my order in 3 separate packages (insole #1 delivered on 7/28/22, insole #2 delivered on 8/2/22, women's shoe delivered on 8/4/22... yet I never received the Men's Wally shoe size 10. The online tracking system shows all items have been delivered. I attempted to email the company 8/5/22 with no response. I used ** ********* 8/9/22 to send a message and received a response 8/10/22 to call XXX-XXX-XXXX or send a customer service request via a link they provided on messenger. I attempted to call the number, but after waiting over an hour on hold I hung up! I used the link they provided and submitted a request. As of yet, I have not received a response from the email or link I submitted. I would like this matter resolved, either by the company sending me the missing item or issuing a refund for the shoe. Thank you for looking into this matter!!!

    Business Response

    Date: 09/05/2022

    Business Response /* (1000, 5, 2022/08/16) */ Hey *****, Thank you for contacting HEYDUDE shoes through the Better Business Bureau. Our records indicate that our support team reached out to you on August 16, 2022 via email, to inform you that your Wally Tri/Caribou went out of stock. Please reach back out to our support team as they are currently waiting for a response from you. Feel free to reach back out with any additional questions or concerns at [email protected].

  • Initial Complaint

    Date:08/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my daughter a pair of shoes and they came dirty, already worn, and torn on the top. They are defective and were bought brand new from the website. I have tried to get my shoes sent back and covered under their warranty policy. It's been 2 weeks and I have not heard one word back from this horrible company. I just keep reading reviews about them never responding to their customers or holding to their word on THEIR OWN warranty policy. All I want is the darn shoes replaced as money is VERY tight and I had to ask a famipy member to buy the shoes so my daughter can start school next week. Now she has no shoes to wear until Hey Dudes fixes their defective shoe issue with me. My daughter whom is 6 and on the autism spectrum is very upset about her new shoes. She absolutely won't wear another brand as she cannot tie her own shoes, so this has been more of a headache then I needed. I JUST want the dang warranty policy to cover the shoes so she can have something to wear, asap.

    Business Response

    Date: 09/05/2022

    Business Response /* (1000, 5, 2022/08/16) */ Hey ******, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Our records indicate that our warranty team reached out to you on August 16, 2022 via email. You were informed about our warranty policy & our warranty team is currently waiting for your response to further assist you with your claim. Feel free to reach back out with any additional questions or concerns at [email protected]. HEYDUDE shoes Consumer Response /* (3000, 7, 2022/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I waited over 2 weeks for a response and it wasn't until I called, reported the company, emailed 4 times, then messaged on ********, when I finally got a response. This is a huge issue with your company after reading many horrible reviews. I just want our shoes replaced so I can never deal with your horrible company and customer service again. You guys need serious work on customer service. If you guarantee a 2 to 3 day repsonse time, honor it! I've read that you guys wait momths to repsond then tell people it's been too long and you can't honor the return or warranty because it's past your 90 day return or warranty policy. That's called theft! There is absolutely no excuse! Business Response /* (4000, 9, 2022/08/18) */ Hello ******, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. We sincerely apologize for the inconvenience that this experience may have caused you. However, we are glad that one of our customer service representative's was able to assist you with a refund on August 17,2022 via email. You can reach us at [email protected], if you need any further assistance. HeyDude

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I ordered two pairs of shoes from Hey Dude shoes on 8/2/22 order #*******. I received my shoes which were Wally Funk in size 10, but my daughter's shoes size 7 Wendy in natural rosemary have never arrived. These shoes are to be a Birthday present for her. I have repeatedly emailed customer service at Hey Dude and have received no reply. My order total was $126.00 the missing pair are priced at $59.95. I would really like to receive the shoes but if that isn't going to happen I would like a refund. Really poor customer service in my opinion!

    Business Response

    Date: 09/02/2022

    Consumer Response /* (2000, 6, 2022/08/11) */ The missing shoes arrived today. So no further action is needed, thank you for your assistance. I still never heard from hey dude shoes.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shoes arrived with out Complete parts to attach the strings/tassels. They were a gift. I emailed the company about getting the replacement parts shipped and they said it had to be done within 72 hours. The shoes were a gift. I did not know for almost 3 weeks that they were even supposed to have that part. Company refusing to help replace missing parts.

    Business Response

    Date: 09/05/2022

    Business Response /* (1000, 5, 2022/08/12) */ Thank you for contacting HEYDUDE shoes through the Better Business Bureau. we have sent an email to gather additional information and further assist. If you have any further questions, feel free to email us at [email protected] or respond here directly. Thank you, - HEYDUDE shoes Consumer Response /* (3000, 7, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are dismissing the fact that the shoes were a gift. And arrived without the tassel parts. No I did not order them and I do not have an order number. But I did provide them with the necessary information. Business Response /* (4000, 9, 2022/08/17) */ Hello *****, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Our records show that our support team reached out to you on August 12, 2022 via email. Please reach back out to our support team as they are attempting to get this issue resolved. Feel free to reach back out with any additional questions or concerns at [email protected] or here directly. HeyDude

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: July 30, 2023 Purchase price:$59.95 Order # ******* Shoes were too small. Want to exchange for larger size but larger size not available online. Want to return for refund. Sent emails to them several times ask them to call me. Tried to call them but no phone number available. Do not want to return until I get assurance of refund. Too many complaints about them not providing credit to my credit card.

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 5, 2022/08/10) */ Hello *****, Thank you for contacting us through the Better Business Bureau platform. We have gone ahead and reached out to you via email and kindly ask that you please reach back out to us by replying to our email so that we may further assist you. HEYDUDE Shoes

Hey Dude Shoes is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.