Business Profile
Shoes
Hey Dude ShoesThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 445 total complaints in the last 3 years.
- 72 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shoes arrived with out Complete parts to attach the strings/tassels. They were a gift. I emailed the company about getting the replacement parts shipped and they said it had to be done within 72 hours. The shoes were a gift. I did not know for almost 3 weeks that they were even supposed to have that part. Company refusing to help replace missing parts.Business Response
Date: 09/05/2022
Business Response /* (1000, 5, 2022/08/12) */ Thank you for contacting HEYDUDE shoes through the Better Business Bureau. we have sent an email to gather additional information and further assist. If you have any further questions, feel free to email us at [email protected] or respond here directly. Thank you, - HEYDUDE shoes Consumer Response /* (3000, 7, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are dismissing the fact that the shoes were a gift. And arrived without the tassel parts. No I did not order them and I do not have an order number. But I did provide them with the necessary information. Business Response /* (4000, 9, 2022/08/17) */ Hello *****, Thank you for contacting Hey Dude Shoes through the Better Business Bureau regarding your order. Our records show that our support team reached out to you on August 12, 2022 via email. Please reach back out to our support team as they are attempting to get this issue resolved. Feel free to reach back out with any additional questions or concerns at [email protected] or here directly. HeyDudeInitial Complaint
Date:08/09/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date: July 30, 2023 Purchase price:$59.95 Order # ******* Shoes were too small. Want to exchange for larger size but larger size not available online. Want to return for refund. Sent emails to them several times ask them to call me. Tried to call them but no phone number available. Do not want to return until I get assurance of refund. Too many complaints about them not providing credit to my credit card.Business Response
Date: 09/03/2022
Business Response /* (1000, 5, 2022/08/10) */ Hello *****, Thank you for contacting us through the Better Business Bureau platform. We have gone ahead and reached out to you via email and kindly ask that you please reach back out to us by replying to our email so that we may further assist you. HEYDUDE ShoesInitial Complaint
Date:08/09/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 3 pairs of shoes on 08/01/2022. I received *** tracking information. The shoes were to arrive on Friday 08/05/2022. On Friday 08/05/2022 I received 1 *** bag with 1 of the 3 pair of shoes. It showed that 2 were suppose to be in that order and the other pair was to be delivered 08/06/2022. There is no phone number to call. I went on Hey Dudes site and filled out a form making aware I didn't receive the one pair that said it was 2 in the order. No response. On Saturday the 3rd pair did not arrive. I filled out the form again no response. On Monday 08/08/2022 I attempted the chat. For reason I selected missing items. It came back with a survey on how I liked the chat and no response. Today I can not even track the 3rd pair of shoes. To date 08/09/2022 I have not received 2 out of the three shoes that said delivered. I can not get a response via the form or chat! Customer service is non existent. At this point I would like a refund for my shoes or them to be shipped next day with fed ex or something I can track. A call would be better to make sure I am speaking to a real person. This has scam written all over it! Will never purchase from them again. How you do own a business and not have away to talk to customers. I can't imagine if I would of had to return them. My order number is *******.Business Response
Date: 09/02/2022
Business Response /* (1000, 5, 2022/08/12) */ Thank you for contacting HEYDUDE shoes through the Better Business Bureau. Our records indicate you were assisted by one of our Agents as of August 9th, 2022. The remaining items in your order were delivered as of August 9th as well. If you have any further questions, feel free to email us at *******@hey-d.com or respond here directly. Thank you, - HEYDUDE shoes Consumer Response /* (2000, 8, 2022/08/14) */ I never did hear from the company but ****** refunded my purchase. Complaint resolved through ****** not with HeyDudes.Initial Complaint
Date:08/08/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 pair of shoes on 7/26/22. The shipment arrived with only 1 pair in the package. I have reached out to the company twice now with no response. I have checked my spam as well. I would either like a replacement pair of the shoes I did not receive or a refund for the missing shoes.Business Response
Date: 09/05/2022
Business Response /* (1000, 5, 2022/08/10) */ Hello ******, Thank you for contacting us through the Better Business Bureau platform. We have gone ahead and reached out to you via email and kindly ask that you please reach back out to us by replying to our email so that we may further assist you. HEYDUDE ShoesInitial Complaint
Date:08/08/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a size 8 shoes but they have it was a size 6. I have reached out numerous times via email with no response. I am now being charged a recurring fee of $13.09 that I had no knowledge of and did not agree to as I do not have an account.Business Response
Date: 09/02/2022
Business Response /* (1000, 5, 2022/08/12) */ Thank you for contacting HEYDUDE shoes through the Better Business Bureau. Our records indicate you were assisted by one our Agents as of August 8th, 2022. If you have any further questions regarding the provided resolution, feel free to email us at *******@hey-d.com. Thank you, HEYDUDE shoes Consumer Response /* (2000, 7, 2022/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) After 3 weeks, response finally received from company. Resolution is acceptable.Initial Complaint
Date:08/08/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered three pair of shoes from Hey Dude website. My order number is ******* According to the tracking number, all three shoes were delivered. However, I only received ONE of the THREE pair of shoes ordered. Also, according to the tracking details that were sent to me, the package only weighed .735 pounds. Clearly not three pair of shoes. I have emailed Hey Dude with the email address provided. I also sent them a message via ******** in which they provided that option as well. Not once have I received a response and strangely they don't have ANY phone number listed. Please help me in receiving a response from Hey Dude Shoes. This is horrible business practice and customer service.Business Response
Date: 09/02/2022
Business Response /* (1000, 5, 2022/08/10) */ Hello Carlos, Thank you for contacting us through the Better Business Bureau platform. We have gone ahead and reached out to you via email and kindly ask that you please reach back out to us by replying to our email so that we may further assist you. HEYDUDE Shoes Consumer Response /* (2000, 7, 2022/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you BBB for getting a response. Sadly, i had to take these measures to hear anything back. Thanks again. I should have paid attention to the reviews firstInitial Complaint
Date:08/07/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two pairs of shoes from HeyDude Shoes. Only one pair came in the mail on July 29, 2022. It says my order was completed on their website. I have sent them 5-6 messages on their website and I have emailed their support 3-4 times and have zero responses in 9 days. It says 1-2 bus days for them to respond however I am missing shoes and have never heard back from this company. Please help me contact them.Business Response
Date: 09/03/2022
Business Response /* (1000, 5, 2022/08/12) */ Thank you for contacting HEYDUDE shoes through the Better Business Bureau. Our records indicate you were assisted by one of our Agents as of August 8th, 2022. If you have any further questions, feel free to email us at *******@hey-d.com or respond here directly. Thank you, - HEYDUDE shoes Consumer Response /* (2000, 7, 2022/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:08/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from this company 7/16/22. Received my order 7/23/22. My son wore his new shoes one day. And they are falling apart. I have tried to contact the company several times since via a few different channels. No reply. From their ******** its a common problem. I need a refund or exchange. Order number ******* Item: Wally Youth Print $44.95 12/31 / Musk CamodinoBusiness Response
Date: 09/05/2022
Business Response /* (1000, 5, 2022/08/10) */ Hello ********, Thank you for contacting HEYDUDE shoes through the Better Business Bureau platform. Upon further research, our records indicate that you reached out to us via the chat on our website and agent was able to assist you in your inquiry on 8/9. We kindly ask that you please check your email as our response should have automatically been sent to your inbox. Please feel free to reach back out to us via email: *******@hey-d.com , if you require further assistance or if you have any questions. HEYDUDE ShoesInitial Complaint
Date:08/04/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received my order correctly and quickly for a pair of shoes. After wearing them for a few days, the shoes make squeaky noises when you walk. I contacted the company for an explanation and see if I can swap them out. I have tried multiple email addresses on their website, tried contacting them through *********, and ********. They have not returned any correspondence after several attempts. The complaint I am making is covered under their warranty and they will not honor the warranty by simply replacing the pair I have received.Business Response
Date: 09/04/2022
Business Response /* (1000, 5, 2022/08/08) */ Hey *****, Thank you for contacting HEYDUDE Shoes through the Better Business Bureau regarding your order. We apologize for our delay in responding back to your previous correspondence. Our warranty team has reached out to you for more information. In order to better assist you, we ask that you kindly respond back to our email or this BBB case. Our email would have come from '*******@hey-d.com'. Please check your spam folder for all communications. We know your time is valuable, so for a quicker response, please take advantage of our PHONE ******* at (***) ******** or CHAT *******. Thank you, HEYDUDE ShoesInitial Complaint
Date:08/03/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a size 10 shoe I was sent a size 12 The customer service rep said the confirmation email that was sent said size 12 . The mistake was made on their end. I didn't read the confirmation past saying it was shipped. I am now stuck with a pair of shoes that don't fit and do not have a car to get to the post office to ship. Back their mistake.That's why I order onlinrBusiness Response
Date: 08/08/2022
Consumer Response /* (2000, 6, 2022/08/05) */ ************ 8:00 AM (50 minutes ago) to Better Please cancel complaint. The matter has been resolved. Thank you, ***********
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