ComplaintsforSerious Skin Care
Skin Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had previous charges from this company 3 months ago and now have gotten an renewal advisory and charge which I did not do nor did I authorize. I have emailed **************** and requested whatever this is to be cancelled immediately. This is unethical and I will be contacting my financial institution first thing tomorrow. I request this be resolved immediately and for good! Whatever I do you have of mine - erase it out of your records. Unable to get through 800 number!!Business response
03/04/2024
We apologize that you were not able to get through - we have instructed our support team to issue a refund and to cancel any subscription - you should hear back within 24 hours.Business response
03/04/2024
We have processed a full refund of the customer's last order, canceled her subscription, and sent an email confirmation.Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered one time and the product was horrible but that wasn't the biggest problem . I understand I order something and it doesn't work I lose my money but to keep charging me and then offer 50 percent off the bottle there sending me when I wouldn't give you a Quarter for this lotion again. I seen most people have the same complaint and I this something you should be done so they don't take advantage of the consumer. Terrible product that made me itch.Business response
03/04/2024
Thank you, we appreciate your letting us know where we need to improve. We have asked our customer support team to issue a refund for the remainder of your canceled item.Initial Complaint
02/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a product online from Serious Skincare in November. It ended up being a subscription, something that was very unclear when purchased. I have been trying to get through to customer service to cancel since mid-December when I received a second shipment. Their website states that you can follow a link in the invoice sent when it shipped to manage your account and subscriptions, this is false there are NO links, no to the order, your account, not even the website. *********************************** My account shows that I have never placed an order so there is nothing to cancel, yet the 15th of every month I am charged *****, or ***** same product I dont know why charges are so inconsistent.When you click the contact us button it tries to open up every email service except the ones you have and makes you go through this process of logging in or opening a new account to send an email then your back at square one because it doesn't work and you have to click the contact us button all over again. More than 3 months I have been trying to contact these people. No phone numbers are listed. Emails go unanswered.Business response
02/27/2024
We apologize, that you were inadvertently signed up for a subscription, we have tried to make it clearer on the website, if you are on subscription, you pay less. But, we have asked our customer support team to get this canceled/refunded for you. You should hear back within 24 hours. Thank you for your patience.Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made a one time purchase from Serious Skincare and was not informed that they were signing me up for a subscription of some sort. They have now charged my credit card for product I never orderedBusiness response
02/26/2024
We have instructed our Customer Support team to issue you a refund, and you should be hearing from them within 24 hours. Thank you.Customer response
02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased Serious Skin Care Cream in Dec 2024, but I could not use the cream as advised by my doctor. **** was too late to return that one. However, the Serious Skin Care company sent an auto-shipment of the same product without my consent and charged my credit card $94.00. I did as they advised and sent the item back within 15 days. I sent it back in amble time. They said that if they would return my money. They promised that if I sent the product back unopened they would put the money back on my card I sent back unopened. I received this auto-shipment product on the weekend of 02/11/2024. I mailed the product back to the ************* *********** on 02/10/2024 according to the tracking number 9500-1141-4823-4040751894 the shipment was received on delivered on the front door at *******, ** ***** February 12, 2024, at 1:56. I called and the company and the representative claim they never heard of me even after recently sending an email to me. All the communication with them is downloaded. This company took my money and received their product back then claimed they never heard of me.Business response
02/21/2024
We have passed your request for a refund on to our customer support team. You should hear back within 24 hours. Thank you.Business response
02/22/2024
The customer was refunded yesterday.Initial Complaint
02/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
As with all the others . I ordered a one time order of insta tox and it wasnt so great . So no harm no foul but they continue to send me AND CHARGE for more insta tox. I have called them and cancelled , I have left messages and disputed with my credit card co. *********** I ordered in August of 2023 and then was sent an email that I would be receiving more in November. I emailed and requested cancel , AGAIN but to no avail. So I got a bill for 35. 20 on November 10 2023. I disputed with my credit card company and won that dispute. And I might add Ive not received the same bill yet. I havent received anything but money taken out of my bank acct. no bills . No receipts. So here it is February 19th and Im stuck with another 3 tubes of insta tox tubes. I called and talked to a very low voiced Asian woman who was very nice but I could hardly understand , after waiting for her to look me up ( I dont have an acct number they show no acct.)then after waiting in silence for 15 minutes the phone was disconnected. So I have two bills this month ($89.08 and $9.99) . They are scammers , frauds. I will dispute this charge too and throw the junk out.Business response
02/20/2024
We will have this resolved within 24 hours. We are sorry that you have had so much inconvenience.Initial Complaint
02/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered this product one time from them. I never subscribed to this at all!!!! I am a lower income single parent who ordered this originally at Christmas time. I have called and left messages, e-mailed and get no response. I want them to stop or I will seek legal action against them. This is ridiculous. They will not even respond to me!!! This is ridiculous. I want this stopped and I want a full refund of money to my account along with an apology for doing this in the first place!!!Business response
02/20/2024
Our customer support team Processed the refund and canceled customer subscription, also sent an email to inform this customer.Business response
02/21/2024
We have instructed our Customer Support team to refund this account.Initial Complaint
02/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased instatox once online to try it out. Then today I see $37.21 debited from my account. I did not sign up for autopay since I wasn't sure about the product. It only works temporarily and feels awful on skin. Once it dries and you put makeup on it stops working and then your skin has a flaky product under eyes . I would not sign up for autopay . I didn't even see that as an option . Serious Skin Care did this automatically without any consent. I want my money returned immediately.Business response
02/15/2024
We are sorry that you were signed up for the subscription program without your knowledge. We will ask our customer support team to contact you within 24 hours to resolve this for you. Thank you.Customer response
02/15/2024
I saw at 12am I was charged again for serious skin care but I did not order this! It looks like I ordered this at 12am at night but I did not! It concerns me that serious skin care would take it upon themselves and create an order and bill to my credit card. I am furious! There should be actions taken . This is illegal and I want to know how to move charges forward because this is scamming customers. I promise you I did not sign up for auto pay or I did not order this at 12am in the morning. This company is stealing from people taking it upon themselves to make a new order and charge credit card without permission. I want them investigated!Customer response
02/15/2024
I saw at 12am I was charged again for serious skin care but I did not order this! It looks like I ordered this at 12am at night but I did not! It concerns me that serious skin care would take it upon themselves and create an order and bill to my credit card. I am furious! There should be actions taken . This is illegal and I want to know how to move charges forward because this is scamming customers. I promise you I did not sign up for auto pay or I did not order this at 12am in the morning. This company is stealing from people taking it upon themselves to make a new order and charge credit card without permission. I want them investigated!Customer response
02/15/2024
Complaint: 21296412
I am rejecting this response because: I saw at 12am I was charged again for serious skin care but I did not order this! It looks like I ordered this at 12am at night but I did not! It concerns me that serious skin care would take it upon themselves and create an order and bill to my credit card. I am furious! There should be actions taken . This is illegal and I want to know how to move charges forward because this is scamming customers. I promise you I did not sign up for auto pay or I did not order this at 12am in the morning. This company is stealing from people taking it upon themselves to make a new order and charge credit card without permission. I want them investigated!
Sincerely,
***********************Customer response
02/15/2024
This was done at midnight. It looks like I made this order but I did not. This company made an invoice used my card and billed me . I did not do it and this is fraud!Customer response
02/15/2024
This was done at midnight. It looks like I made this order but I did not. This company made an invoice used my card and billed me . I did not do it and this is fraud!Customer response
02/15/2024
This was done at midnight. It looks like I made this order but I did not. This company made an invoice used my card and billed me . I did not do it and this is fraud!Business response
02/15/2024
Today you were Successfully canceled and refunded. An email confirmation was sent to you within the past hour.Business response
02/16/2024
The customer has a choice of paying for a One Time Purchase for $39.00 before tax, or as in this case, she chose to buy at a 10% discounted price of $35.10 before tax, on subscription. The recharges for subscriptions do happen automatically at midnight. Here is the product page link: ******************************************************************************************************************************************
Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made an initial one time purchase uninformed that I would be charged a monthly fee and sent this item numerous times unwarranted. I've sent an email to the company requesting a refund and to cancel the subscription and neither have been done nor can i get through on the numbers provided for customer service.Business response
02/12/2024
We apologize that you were inadvertently signed up for a subscription - we have asked our customer support team to cancel and refund you and you should be hearing from them within 24 hours.
Thank you.
Customer response
02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
02/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ordered product in December and was put on a subscription plan. Return and 5$ charge is on me. Beware if you ever order from this company.Business response
02/09/2024
We are sorry that you were confused on the web-site and have tried very hard to make it easier to understand. By selecting the discount price, you inadvertently signed up for subscription. The full price - next to it, is for a single purchase.
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Contact Information
Customer Complaints Summary
119 total complaints in the last 3 years.
75 complaints closed in the last 12 months.