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Business Profile

Subscription Agents

SI Renewal Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has charged me on three separate occasions $76.26 for a subscription to Sports Illustrated. Once on 10/27/23; again on 01/02/24;and again on 01/23/24. Sports Illustrated cancelled my subscription. I have charged $228.48 and have had my subscription cancelled. I have called with no return call and have emailed with no response.

    Business Response

    Date: 02/20/2024

    The charge on 1-2-2024 was voided and did not post to the customers account. We have refunded the January 22, 2024 charge. We have also marked the account to be frozen.

     

    we apologize for the errors on our part.

  • Initial Complaint

    Date:01/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my subscription to Sports Illustrated ("SI") delivered to my home address at ************************************************************ for nearly 20 years (and have been a subscriber longer than that). My subscription number is #SPI3621459217/5#.I had a charge of $134.40 to my Discover card on 5/08/2023, which would have been appropriate if my subscription was coming due via auto-renewal. The renewal on my credit card statement for the transaction says this:SPORTS SUBSCRIBERS SERVI ******************* TRANSFERRED FROM PREV ACCOUNT The item says that it was transferred from a previous account; presumably this was due to a change in my Discover credit card number that took place previously.The issue is that I just found identical charges for $134.40 on both 7/30/2023 and again for $134.40 on 11/08/2023. These were not authorized by me, and are in error.I have sent multiple emails to SI requesting a refund these two erroneous charges, for a total credit of $268.80. The first email (sent 11/30/23) did include my SI an account number, but included full information on my mailing address and the date of the credit card charges, which would have made it easy to verify my account. Still, I responded with my SI account number as soon as I was able to see it on my next issue. SI was unresponsive to several follow-up emails throughout December 2023 after I provided their requested information.I requested SI provide a credit to my Discover card ending in the digits ****. If SI does not have that card on file, I requested they contact me for the full credit card information to arrange the reimbursement.I ask that SI:1) Confirm the term of my remaining subscription to that reflects the $134.40 paid on May 8th 2) Refund $268.80 to my Discover card to return the unauthorized charges to my card 3) That any and all auto-renewal services and credit card access be deactivated on my account. ***************************

    Customer Answer

    Date: 01/24/2024

    After I made my prior complaint, SI Renewal Services has made an additional unauthorized charge of $134.40 on my Discover card.  This charge was made without notice or authorization on 1/10/24.  I would like to request a refund of this amount as well.  This charge is particularly egregious, as it was made after I had previously removed my autorenewal information from the ** site, and had notified them in writing that under no circumstance do I agree to any future renewals, via autorenewal or otherwise.  I continue to request a full refund of all prior charges as noted in my earlier complaint, and now this new charge as well.  Thank you.

    Business Response

    Date: 03/01/2024

    We have received this message. Customers account has been adjusted and corrected.

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was given 4 fraudulent charges by Sports Subscribers Services of $95.04 on Nov 30, 2022, Oct 12, 2023, again on April 12, 2023 and again on December 31, 2023 for a total of $380.16.I don't who this company is, I never signed up for this and want complete reimbursement of charges.

    Business Response

    Date: 01/08/2024

    This was an auto renewal for Sports Illustrated that the customer initiated online with his credit card.

    Business Response

    Date: 01/08/2024

    This was an auto renewal for Sports Illustrated that the customer initiated online with his credit card.

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 21098514

    I am rejecting this response because:

    I never signed up for Sports Illustrated and never received any magazines from them and want a refund for these charges immediately. 

    Sincerely,

    *************************

    Business Response

    Date: 01/09/2024

    This was an auto renewal for Sports Illustrated that the customer initiated either online or by mailing back a renewal with their credit card.

    We dont just have peoples credit cards and are able to charge anyone we want when we want.

    The customers name and information is in our system for one reason and one reason only, they gave it to us. We can and will cancel any and all orders at this time.

     

    Business Response

    Date: 01/09/2024

    This was an auto renewal for Sports Illustrated that the customer initiated either online or by mailing back a renewal with their credit card.

    We dont just have peoples credit cards and are able to charge anyone we want when we want.

    The customers name and information is in our system for one reason and one reason only, they gave it to us. We can and will cancel any and all orders at this time.

     

  • Initial Complaint

    Date:12/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel this subscription. I don't even know what it is for and I don't believe I am receiving anything. Yet- I have repeated charges on my credit card that I have disputed. I'm hoping to have this resolved once and for all and no longer be charged for a service I didn't ask for and have cancelled.

    Business Response

    Date: 12/19/2023

    We are not the ones charging your credit card.

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sports ******************* in ********* has been charging for automatic renewals multiple times in the past 12 months. $68.48 was paid on 13-Dec-2022 for 74 issues. My subscription is good thru May of ****. Further charges of $68.48 were charged to my AmEx on 03-May-2023, 31-Jul-2023 and 03-Nov-2023. When i go to the Sports Illustrated web site and look at my account, number **********, it says there is no payment date. I would like refunds of the three charges for $68.48 made in 2023.

    Business Response

    Date: 11/21/2023

    Customers account has been adjusted and corrected.

  • Initial Complaint

    Date:10/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed three times by SI Renewal Services. I understand the first bill or $134.40 for extending my subscription for 160 issues plus 20 free issues. I accepted the terms for this renewal and charged it to my Master Card. The charge was posted on my Master Card account on 12/5/2022 and I paid it. I received some issues, but they stopped arriving a couple months ago.A second charge of $134.40 was posted on my Master Card on 4/12/2023. I mistakenly assumed that this was for the initial renewal and therefore did not dispute this second charge. However, I did not initiate this purchase, and I have received nothing for this purchase.A third charge of $134.40 was recently posted on my Master Card on 10/12/2023. When I saw my Master Card bill, I knew something was wrong. I located my receipt for ordering 160 issues plus 20 free issues and then discovered that I have now been billed three times. And I am still not receiving any Sports Illustrated magazines.

    Business Response

    Date: 10/25/2023

    The subscription has been cancelled. We have also marked the account as FROZEN, no futher activity. Refund has also been processed.

    Customer Answer

    Date: 10/27/2023

    Is it possible to have the business specify the amount that will be refunded? I called the credit card company today, and it has not received any refund from the business. Based upon the volume of BBB complaints that have been logged against this business, I have very little confidence in it.

    Customer Answer

    Date: 10/30/2023

     
    Complaint: 20779067

    I am rejecting this response because:Is it possible to have the business specify the amount that will be refunded? I called the credit card company today, and it has not received any refund from the business. Based upon the volume of BBB complaints that have been logged against this business, I have very little confidence in it.

    Sincerely,

    *******************************

    Business Response

    Date: 10/30/2023

    The subscription has been cancelled. We have also marked the account as FROZEN, no futher activity. Refund has also been processed.

    Customer Answer

    Date: 10/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I am satisfied that the business has FROZEN my account and will take no further activity to charge my credit card. As per the business specifying that the refund is being processed, I am awaiting receipt of the $403.20 refund from the business. When I receive this refund the resolution will be satisfactory to me.

    Thank you for your time, assistance, and expertise in facilitating a resolution with this business for me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card has been charged multiple times by Sports Illustrated but *** never signed up for anything. I know its not a subscription because the charges arent monthly and theyre in different amounts. Ive disputed the charges every single time. I've even changed my Apple password since its an Apple card. Ive also not received any emails from Sports illustrated and no one else has access to my card

    Business Response

    Date: 10/23/2023

    This is not from our company. 

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a single special edition of Sports Illustrated back in August 2023 which I never received. They charged my card for more money today. It is October 3, 2023. This is fraud.

    Business Response

    Date: 10/03/2023

    We have not charged for any single book. You need to contact the publisher directly, not us. Customer is confused.

    Sports Illustrated Toll Free number:

    ************ or ************.

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/13/2022, I paid for a subscription of 32 issues of Sports Illustrated (transaction ID ***********, Invoice #**********). I never received a single issue of this subscription.On 8/17/2023, I received a charge for $38.64 on my credit card. I did not request a subscription to any sports or other magazine.I do not wish to renew a subscription for which I didn't receive any magazines last year. .

    Business Response

    Date: 09/13/2023

    We need the full address of the customer?

    Not listed.

    Business Response

    Date: 09/18/2023

    We need the full address of the customer?

    Not listed.

    Customer Answer

    Date: 09/23/2023

     
    Complaint: 20580914

    I am providing additional information requested by business:

     

    Business is requesting my full address:

    **********************************

    *****, ** 92064

    Sincerely,

    ***********************

    Customer Answer

    Date: 10/27/2023

    No direct contact from the company.

    Business Response

    Date: 11/06/2023

    Thank you.

    Customer Answer

    Date: 11/07/2023

     
    Complaint: 20580914

    I am rejecting this response because: They are just thanking ** for sending the requested information.

    Sincerely,

    ***********************

    Business Response

    Date: 11/22/2023

    This account has been adjusted and corrected. 

    Customer Service Support Team.

  • Initial Complaint

    Date:09/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged twice for a renewal to sports illustrated. On July 18 I was charged $41.92 and on July 30 I was charged $38.64 Thank you

    Business Response

    Date: 09/05/2023

    We have refunded the 2nd charge with card ending in ****. There was a duplicate account under ***** and ******.

SI Renewal Services is NOT a BBB Accredited Business.

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