ComplaintsforVegas.com, LLC

• Initial Complaint

  06/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 4/8/24 I ordered tickets through Vegas.com order#******** for $733.90 to see *********************** on 5/4/24 at the ************** *********. At the show my E tickets were scanned INVALID. Was asked to move from the area that we were blocking entrance,after the crowd entered,we entered again thickets again still INVALID,was told to go to the box office,they said my tickets were valid back & forth 6 time from box office to show entrance every time INVALID. ********** printed paper tickets & still scanned invalid to enter the show. I disputed the charge through my *********** card and the letter from Vegas.com does not state anything about the tickets I have Purchased being INVALID. The letter from Vegas.com only shows how to order the tickets. I don't understand how Vegas.com can sell INVALID tickets. I work hard for my income and want a full refund.

  Business response

  06/19/2024

  As it currently stands, we see that the guest has filed a dispute with their bank, and it appears they have reached a resolution through the chargeback investigation process. We encourage the guest to reach out to the bank to confirm resolution.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  When I bought the ticket, I didn't know that the strip show weren't allowed the people who under 21 to watch. I'm a college student, only 18 years old, so I can't get into the venue to watch the show. I really feel very depressed for cannot watch this show, and I found that I can not contact the business to explain the refund of tickets, so now I feel very angry. I strongly request the organizer to put the requirements for watching the show on the page before buying the ticket, and except nothing but return all my money to me.

  Business response

  03/11/2024

  I have attempted to contact guest to let them know that this show Does allow entrance to guests that are 18 years old or older.  I've also confirmed that our website does indicate the age restrictions is 18+.  When attempting to reach guest via phone I receive a message stating "the Voicemail box is not set up yet"; so I have been unable to leave a message.  I will attempt to contact guest via email for resolution.

  Customer response

  03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We booked two tickets with a price of $155.01 in total (***** for tickets and ***** for service fee and **** order processing fee) on Vegas.com, with a ********************* of ***-00GDBWUU. But when we got tickets today, we realized we were cheated by them, since the price on tickets was just $99.98 in total ( ***** for tickets and 16 for service fee). We have tried to contact their customer service but never got a response after a long waiting. Their behavior is definitely a fraud and I do need my extra money back. Many thanks for your help.

  Business response

  02/08/2024

  Hello 

  Thank you for contacting VEGAS.com

  We show a call made to us on 2/7/24 @ 11am. In that call you were requesting to cancel the show due to leaving Las Vegas early and you would not be able to attend the show. 

  There was no mention of the price difference. We do have a Best Rate Guarantee and match the price. 

  You have been issued a refund of the difference. Please allow 7 to 10 business days for that refund to post. You will also receive an updated email confirming the refund of the difference.

  Please let us know if further assistance is needed.

  Thank you

  VEGAS.com

   

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Booked two sets of tickets with lasvegas.com received both sets via email! Came through ***** before Christmas and on way back! Tickets were for illuminate and ************************************************ ! Illuminate went well even went to show QR code worked fine. Second set didnt ! Showed up for show and I was told our seats were sold to someone else ! Because they cancelled them( lasvegas com) I called them to ask why. Told by the man that it was because of fraud and no explanation! Checked with bank they had no records on their end! So I missed the show I was so upset since I travelled so far from Oregon! The gentleman said it was booked at 859 and cancelled by 859 so I called back the next day, after I sent them and email with no response! So I called several hours later and the lady kept arguing with me about it , I asked to speak to her supervisor since I had just got a email that said they had refunded both weeks later and the next day after showing for ********! I asked to speak to the supervisor since that lady was very argumentative ! She wouldnt listen to me about how I had been to the other show but yet had no issues! But then if they didnt feel responsible for what happened why refund the other tickets too! They wouldnt take no responsibility for customer service and ******* the supervisor was extremely rude and said well you should be happy you got a refund! I asked her why it generated a fraud on my first set and she said they didnt know and I asked her what company did that fraud generated message and she couldnt tell me that either! She was extremely rude and said when asked why they dont reach out to the person who booked it she said they are not responsible for letting the frauder know and I told her I was not fraudulently hit! That I booked those tickets and she had rhe opportunity to make it right by giving me free tickets and she wouldnt she just didnt give two craps about us spending money for the Uber or nothing she had no remorse for us at all ! Just ***

  Business response

  01/02/2024

  Dear *******************,

  We are very sorry to hear that your reservations were cancelled due to the fraud rules that we have in place for our company.

  Your reservations were refunded in full, and the refund has been issued back to the original form of payment.

  We value your business and your satisfaction as our customer, and we understand that an apology or explanation doesnt always reverse a negative experience. We hope youll give our town another chance. We will be sending you a promo code to use for a future purchase, which will not expire. Use this promo code towards the purchase of hotel rooms, show tickets, nightclub passes, tours or any combination of those products.

  Again, we apologize for the inconvenience and hope your next ********** is excellent.
  
  Sincerely,
  
  VEGAS.com
  

  Customer response

  01/02/2024

  I will take your apology. What I dont understand is why,  you cant  offer me the same tickets to ***************************** one! By the way,  ****** only covers the Uber, now if I want to attend.  I also have to pay to go there again! At my expense.  I didnt even mention that I have terminal cancer. The trip was my dream to see that show! I dont generally use the cancer treatment to get anything! But i got upset with ******* and told her i was terminally ill , after listening to her and the other lady berating me and tell me that I should be happy.  I got a refund on a show I saw! That was totally messed up! She shouldnt be a supervisor actually! Because I was truly upset and I was in their line of work as a corporate travel manager! The client may not always be right! But what,  I know is you dont talk to people like that. Especially a client or in this case someone who wasnt the fraud-r ! She actually said to me at one point, we dont alert the fraud-er! I told *******, hey I  am not the fraud-er so your system is NOT accurate and not right, she didnt care . I literally asked her how a decision by a machine or software can determine that in the same minute its booked and it didnt pick up on the other show! But yet you must feel liability or you wouldnt have refunded me for the first one and tell me that I should be happy I got to go! And got a refund ! 
  
  
  So I respectfully accept and deny your offer! Lets see how BBB sees this ! Because you are only giving me my UBER bill off with a few dollars left over! Basically I wont use ****** thats not what I asked for to begin with! You ruined my trip by the way I was treated like a fraud-r
  
  
  *********;
  
  

  Customer response

  01/03/2024

   
  Complaint: 21080630
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer response

  01/09/2024

  I am disturbed that Vegas. Com can do this to people and not be responsible for the service they provide! I will post buyer beware post on any reviews , the support and supervisor was very rude! Because they cancelled my concerts and refunded is NOT a benefit or privilege! I did not ask them to refund something that was paid for and used! In fact the one I truly wanted was ***************************** one! I paid to come all the way from ******, paid hotel,( all of it!) They RUINED that time for me and my husband, because they couldnt send a email or phone call! They ruined what was a date for that night, they ruined the night as if it was NO BIG deal! And not their responsibility, just offering ****** lets see what that covers??? Basically they made me so upset by the responses of their workers they did not have any concern as if they didnt even care about the fact we were Leaving the next day! 
  I have to pay to come back, pay for food, pay for hotel, the worst people who think they are entitled and its your problem not theirs, the tickets and this is a small figure! Lets say its ******* minus 100. 00 or lets say I paid ****** for just tickets that is ****** so essentially they are giving me ****** off thats messed up! 
  

  I think they messed with our trip and they are only giving me ****** which basically costs them pennys to do ***** off each ticket and this has cost me a lot which is very upsetting! They could at least try and get me free tickets! But they dont, remember this is a software who started the issue and therefore its their responsibility customer service wise to say you  have been frauded  or have and issue with the card they had! They are just as responsible as a BANK to notify you there is an issue ! Instead they dont,  they wash their hands and say! OH too bad we just cost you ******* to come back and re-do your trip ! I will make sure I post where ever I can about what they do and how they deal with customers!!

   

  thank you

  Customer response

  01/09/2024

  I am disturbed that Vegas. Com can do this to people and not be responsible for the service they provide! I will post buyer beware post on any reviews , the support and supervisor was very rude! Because they cancelled my concerts and refunded is NOT a benefit or privilege! I did not ask them to refund something that was paid for and used! In fact the one I truly wanted was ***************************** one! I paid to come all the way from ******, paid hotel,( all of it!) They RUINED that time for me and my husband, because they couldnt send a email or phone call! They ruined what was a date for that night, they ruined the night as if it was NO BIG deal! And not their responsibility, just offering ****** lets see what that covers??? Basically they made me so upset by the responses of their workers they did not have any concern as if they didnt even care about the fact we were Leaving the next day! 
  I have to pay to come back, pay for food, pay for hotel, the worst people who think they are entitled and its your problem not theirs, the tickets and this is a small figure! Lets say its ******* minus 100. 00 or lets say I paid ****** for just tickets that is ****** so essentially they are giving me ****** off thats messed up! 
  

  I think they messed with our trip and they are only giving me ****** which basically costs them pennys to do ***** off each ticket and this has cost me a lot which is very upsetting! They could at least try and get me free tickets! But they dont, remember this is a software who started the issue and therefore its their responsibility customer service wise to say you  have been frauded  or have and issue with the card they had! They are just as responsible as a BANK to notify you there is an issue ! Instead they dont,  they wash their hands and say! OH too bad we just cost you ******* to come back and re-do your trip ! I will make sure I post where ever I can about what they do and how they deal with customers!!

   

  thank you

  Customer response

  01/09/2024

  I am disturbed that Vegas. Com can do this to people and not be responsible for the service they provide! I will post buyer beware post on any reviews , the support and supervisor was very rude! Because they cancelled my concerts and refunded is NOT a benefit or privilege! I did not ask them to refund something that was paid for and used! In fact the one I truly wanted was ***************************** one! I paid to come all the way from ******, paid hotel,( all of it!) They RUINED that time for me and my husband, because they couldnt send a email or phone call! They ruined what was a date for that night, they ruined the night as if it was NO BIG deal! And not their responsibility, just offering ****** lets see what that covers??? Basically they made me so upset by the responses of their workers they did not have any concern as if they didnt even care about the fact we were Leaving the next day! 
  I have to pay to come back, pay for food, pay for hotel, the worst people who think they are entitled and its your problem not theirs, the tickets and this is a small figure! Lets say its ******* minus 100. 00 or lets say I paid ****** for just tickets that is ****** so essentially they are giving me ****** off thats messed up! 
  

  I think they messed with our trip and they are only giving me ****** which basically costs them pennys to do ***** off each ticket and this has cost me a lot which is very upsetting! They could at least try and get me free tickets! But they dont, remember this is a software who started the issue and therefore its their responsibility customer service wise to say you  have been frauded  or have and issue with the card they had! They are just as responsible as a BANK to notify you there is an issue ! Instead they dont,  they wash their hands and say! OH too bad we just cost you ******* to come back and re-do your trip ! I will make sure I post where ever I can about what they do and how they deal with customers!!

   

  thank you

  Business response

  01/20/2024

  Guest reservations were cancelled and full refunds issued in our system due to not passing our fraud checks. The system is set up to protect the card holder and the company. We apologize for the inconvenience this has caused to the guest

• Initial Complaint

  01/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I tried ti check in at the hotel, i had lost my ID but had a credit card with my picture and they didn't acepted. I asked if My wife could do the checking, they said yes, only if my wife's name was added to the reservation by the 3rd party. I called every number possible listed on their website and they were all closed.

  Business response

  01/02/2024

  Hello 

  Thank you for contacting VEGAS.com. We have issued a full refund as a courtesy to the guest. 

  Please let us know if further assistance is needed

   

  Thank you

  VEGAS.com

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I use paypal to place an order for show tickets. They never sent me the tickets. When I tried to contact them to ask them where my tickets were- I was told they sent them to some random email address. NOT THE ***** or paypal email that I purchased with. Order VC-00CWKND9

  Business response

  12/13/2023

  Hello,

  Confirmation of this purchase and itinerary were emailed to the user email address that they provided during their mobile online purchase.  This item was received and used.  *** Services were provided & tickets were printed.  At this time,  *** finances are under dispute by the account holder with PayPal.  We are waiting for PayPal to resolve the case or the buyer closes out the dispute with PayPal to proceed.

  Thank you

  Customer Service at **********************

   
  

  Customer response

  12/28/2023

  Please reopen the compliant. Innever received an email stating that the business had responded. 
  

  if you require me to open up a whole new complaint please let me know 

  Customer response

  01/22/2024

  
  the dispute was closed. There is no open dispute. I have not received or used their service because it was never emailed to me. The name on the tickets and email are incorrect. They did not send it to me. I am asking the business to refund me asap
  

  Business response

  01/23/2024

  We have reached out to PayPal in an attempt resolve this issue and have been advised by them:  "We've opened this case to alert you of a possible chargeback on this payment from your buyer.  We've placed a hold on the transaction amount until this case is closed" .   Since guest has requested a refund thru us and thru PayPal they will need to close their open case with PayPal so we may proceed further.   On 1/23/24 A message was left for guest to call me back.  Once the case is closed with PayPal we can proceed accordingly.

  Customer response

  01/23/2024

   
  Complaint: 20998817
  
  I am rejecting this response because:

   

  the case has already been closed and the funds have already been charged back to my account. I can show my credit card statement if needed to show that PayPal has already closed the case and debited my account
  
  Sincerely,
  
  ***********

  Customer response

  01/29/2024

  I have already contacted my credit card holder and they have informed me that the case has been closed. The amount has been charged back to my credit card. I will be uploading this letter from my bank for you to verify 

  Customer response

  01/29/2024

  I have already contacted my credit card holder and they have informed me that the case has been closed. The amount has been charged back to my credit card. I will be uploading this letter from my bank for you to verify 

  Customer response

  01/30/2024

  Here is proof that the case was closed and I was recharged on my credit card for the charge 

  Business response

  01/30/2024

  We received documentation from the guest showing a resolution to her case.  We will forward this to PayPal to see if this will be sufficient enough to show the case has been closed so we may proceed further.  I spoke with the guest today and advised the document was received by us and that we are sending it to PayPal.

   

  GK

  Customer response

  01/30/2024

   
  Complaint: 20998817
  
  Working with Vegas.com to get the PayPal case closed so we can figure out a resolution. I have sent the documents over to Vegas.com to see if they can have their accounting **** contact PayPal to inform them that my bank has already closed the case and charged me back for the amount on my most recent statement.
  ***********

  Business response

  01/31/2024

  Documentation from the guest has been forwarded to PayPal. Awaiting their reply.

  Business response

  02/04/2024

  We have been advised by PayPal that the Case has been closed.  A refund has been issued.  I have advised guest that refunds typically take 7 - 10 days to post however PayPal refunds are usually much faster.

   

  Thank you for allowing us the opportunity to get this resolved.

  Customer response

  02/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********

• Initial Complaint

  11/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Oct 30th 2023, My brother and I checking into the **************. The women asked if we wanted to check in early because we arrived around noon. We said yes. She informed us the charge would be $38. My brother offered to pay cash, the women said it had to be paid by creidt card. I found that very starange. We paid. I never received a copy of the invoice. Two week later, my credit card was charge $317.30. I contacted the Flamingo on Nov 8, 10, and 14th. On the 14th I finaly received a copy. I asked why I was being billed for 3 ealier days and not one and why I was billed for resort fee and room up upgrade $45.35 that I never asked for. The room was out dated, the show didnt work correct (which I call about and they send a maintenance person to the room). The hotel never told me or my brother about the extra charge. We attend the **** show. *** tried to resolve this issue, the Flamingo will not credit me. Im happy to pay for the one early arrival, this not right. I purchased the hotel room through Travelocity. The room was paid for up front

  Business response

  11/21/2023

  This BBB complaint is not for Vegas.com, client purchased the hotel room through Travelocity. He mentions that in his last line of the complaint.  Thank you    

• Initial Complaint

  09/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ORDER CONFIRMATION # VC-00CU282H I ordered this ticket ahead, there was no warning that the tickets are non-refundable once booked. I actually called before making the reservation to confirm the policy, but they said it is refundable, gave me wrong info about the hotel reservation, not the show tickets. Please cancel and refund the tickets $247.23 total. Thank you.

  Business response

  09/15/2023

  Hello

  Thank you for contacting VEGAS.com

  We show that you contacted us on 9/12/23 @ **** PST we reached out to the box office regarding a cancel and a refund on your behalf.

  We then issued a full refund on 8/12/23 @ 335 PST. An email confirming the cancellation and refund was also sent to you at that time.

  Please let us know if further assistance is needed.

  Thank you

  VEGAS.com

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two tickets to RuPauls Drag show and found out the next morning after purchasing the tickets for aug 24th that my doctor was going to need to do my back surgery a lot sooner than what I had planned so I wont be in ********* Aug 24th. Its out of my hands that my doctor changed my surgery date.

  Business response

  08/22/2023

  Dear ***********************,

  Thank you for using Vegas.com we appreciate your business.

  Due to the circumstances, we would have refunded you in full had you reached out to us.

  Your reservation has been cancelled in full and a refund has been issued back to the original form of payment. Please allow 7 - 10 business days for your refund to process, depending upon your financial institution. 

  If you have any other questions, please feel free to reply to this e-mail or call our *************************** at ************.
  Thank you,

  Vegas.com

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased 6 show tickets listed as $59.44/ticket with free cancellation policy 24 hours before show. Received email with tickets price of $74.18/ticket. Spoke to VEGAS.com customer service representative and said multiple fees not listed from purchase screen nor these tickets can be cancelled/refunded.

  Business response

  06/12/2023

  *************** has been refunded in full for her six tickets to THE JETS 80s & **************! for 06/27/23 and a refund of $445.07 has been issued back to the original form of payment. Please allow 7 - 10 business days for your refund to process, depending upon your financial institution.

  These tickets are non-refundable, seating in the rear of the theater. This is mention in the Terms and Conditions before the tickets are purchased. We have made an exception,

  Thank you

  Vegas.com

  Customer response

  06/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩