Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2024, I received (via **** Ground Advantage) a plain white bubble envelope addressed to me. All my info on the envelope was correct. I opened the package to find a bottle of Slimfit Fusion KETO+ACV Gummies that I did not order. I dont even know what these are. I have also never heard of the sender nor am I familiar with senders address. Im quite sure that this is a scam which will result in my bank or debit or credit card being charged somehow. I have read about many other instances of this situation involving the same product. Sender has no website, no physical business address, no invoice, no info whatsoever. I want to contact this company somehow and send them their product back before I am charged for it, and Id like to be removed from their call lists, email lists, address lists entirely.

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received these keto gummies I did not order from a company called Slimxcell. I had 2 charges. One for $198.78 and one for $59.99. The $59.99 package I never received. I called the company and they inatructed me to return the items. I did return the package i received and called them with the tracking number. I eventually got a refund for that package on my credit card. But I never received the 2nd refund. I was emailing them and they said I would receive an e-check. I did not. I have been emailing this company since May 9, 2024. They keep saying they are waiting for the billing ***** They then say an e-check has been sent. I never received them. I said I'm in ****** maybe you can't send me an e-check. They say they can but i never receive one. I said just credit my credit card like you did before and they won't. I finally called the company Sept 25 and talked to a lady named ***. She said she would look into and get back to me no later than 48 hours. Well I've not heard back from her. I am at a loss as what to do. Please help me get my refund. I am retired and this is a lot of money for me to be out.

  Business Response

  Date: 10/18/2024

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22429986
  
  I am rejecting this response because:  This is the standard response I get from them every time they respond to my emails.  They say they have to contact and wait for the billing dept.  But then nothing happens.  I would like my credit card credited not an e-check sent which I never receive.  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 10/22/2024

  Hello *****,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an e-check. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22429986
  
  I am rejecting this response because:  I am still getting the same response.  They are waiting for their finance **** to send me an e-check.  I am told this all the time.  I never receive an e-check.  I keep saying probably because i live in *******  I want a refund on my credit card like the other refund.  I won't be satisfied until my credit card is credited.  

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 10/23/2024

  Hello *****,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  
  

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22429986
  
  I am rejecting this response because:  They are still talking about sending me an E-check.  I have heard this for months.  I want my credit card credited and proof it's done.  It's just lip service they are giving me.  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 10/25/2024

  Hello,
  
  We would like to apologize for the delay that has taken place to refund your money for SlimFusion Keto+ACV Gummies products. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.

  Customer Answer

  Date: 10/26/2024

  Hello,  This business is in ********* and I am here also.  Do you have an address for them as I could visit their office and receive my refund directly?  All I can find is a P O Box and zip code.  

  Thank you

   

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22429986
  
  I am rejecting this response because: as usual they are not saying anything new.  They just put me off.  They also didn't respond to say where they are physically located.  As I could have gone there personally to fix this while in **********  
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 10/29/2024

  I'm sorry to hear you closed my file, but I understand.  It's too bad I didn't have any other recourse towards this company.  It's sad that they get away with taking people's money with no repercussions.   

   

  Thank you

  ***** Callaghan 

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a refund of ****** since Nov 2023. I call at least once a to twice a month. Get the same run around

  Business Response

  Date: 09/06/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Keto acv gummies from Slimfusion on 12/31/2023 for $119.49. Order #OAAAB05414. The company sent me ACV gummies only with a colon cleanse they charge me $59.99 , I was suppose to uncheck a box not to receive that item too. So it was included in the order. I had 10 days to call them and return the order. Return # D511L55540B9. I return them and was received by Slimfusion on 01/08/24. Tracking usps9535114996124009246834. I have been calling the company and sending emails every two weeks since 01/18/24. They all claim the billing department sent me an electronic check from ************************** my email on 01/15/24 in the amount of $139.48, in which I never received. They could not refund my money back to my credit card due to an issue with my card they claim. So every time I contacted them through email or phone, its always the same answer, Our billing department will look into it and call you back and no one has contacted me by phone or email about my refund. I believe I was scammed by Slimfusion and want to report them for fraud and I want a full refund.

  Business Response

  Date: 06/20/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 06/25/2024

  I will only accept their response when I receive my refund. But thank to all you have done so far. 

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraud charge. I did not order these.

  Business Response

  Date: 06/07/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  
  Thank you.

  Customer Answer

  Date: 06/08/2024

   
  Complaint: 21805012
  
  I am rejecting this response because:
  I would not have an account with this company because I never purchased anything from here. This is a fraudulent charge . Please refund me immediately. Thanks 
  Sincerely,
  
  *************************

  Business Response

  Date: 06/11/2024

  Hello,

  We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
  
  

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21805012
  
  I am rejecting this response because:

  obviously I am unable to provide order number because I did not order this. Somebody else Used my credit card and ordered this product. The mailing address was *************************************** and the last four digits of my credit card are 8634. I need to reply back to my credit card, please and cancel any other orders for this credit card.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/14/2024

  Hello,
  
  We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.
  
  So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.
  
  Thank you
  
  

  Customer Answer

  Date: 06/28/2024

  This company has sent me fraudulent merchandise that I didn't authorize these charges. Somebody has stolen my credit card information. What would the charge come up as on a credit card statement so I can look it up. Thanks

  Business Response

  Date: 07/01/2024

  Hello,

  You have reached the complaints department for SlimFusion Keto+ACV Gummies and I think you have contacted the wrong company. We could not locate an account with the information that you provided.
  
  I would recommend double-checking the name of the product you purchased and looking at your bank statement. There should be a phone number next to the charge, which should be the customer service number of the party responsible for the billing.
  
  

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21805012
  
  I am rejecting this response because: this is the company on the return label from the package of these supplements.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/02/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was automatically charged for a reorder of $119.49 USD on my credit card yet I do not wish to continue with these shipments. I did not re-order after my first order. This company does not provide any contact details to stop the purchase. Big scam and I want my money back and to stop these recurring charges and shipments.

  Business Response

  Date: 05/29/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  Customer Answer

  Date: 05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a trial of gummies from Xglow was 2 month supply for $60.00 I have been charged, $119.49 on 12/13/2023, $119.49 on 1/17/2024, $119.49 on 2/21/2024, $119.49 on 3/27/2024, and $119.49 5/1.I have the product, there is no address to return, I have searched the internet for a phone number or an email address. I can't find anything. I did not agree to monthly supplies . All that is on my CC statement is XGlow9*BT1 Cheyenne *** I'm at my wits end trying to stop this.

  Business Response

  Date: 05/16/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation my husband and I noticed our checking account had been hacked. We immediately contacted the bank and had to have our cards cancelled etc. We were told the company that charged our account was out of ******. We later found out it was the Slimfit Fusion gummies company. Neither of us have ever ordered from them nor do we know how they received our debit card information. I have called the company several times trying to get the situation handled and ultimately ended up having to have our checking account closed and open a new one because they continued to charge us for whatever reason. We have never received any products and we have no clue how this company ended up with our information. Contacting them has not bee helpful as we haven't been able to talk to anyone after multiple attempts.

  Business Response

  Date: 05/09/2024

  Hello,

  We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined into a trial of the product like everyone else. Now I received a bill for another shipment I DO NOT want as it does not work in the first place. Make this stop NOW I dont particularly care if the refund comes, BUT I am very serious about there never being another shipment to me ever and not another charge.

  Business Response

  Date: 05/10/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:04/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bag of 5 bottles of keto pills never ordered and keep sending them back but they are still delivering and taking money

  Business Response

  Date: 04/29/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.