ComplaintsforSlimFusion Keto+ACV Gummies

Vitamins and Supplements

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Initial Complaint
09/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been trying to get a refund of ****** since Nov 2023. I call at least once a to twice a month. Get the same run around
Business response
09/06/2024
Hello,

We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.

Thank you
Initial Complaint
06/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought the Keto acv gummies from Slimfusion on 12/31/2023 for $119.49. Order #OAAAB05414. The company sent me ACV gummies only with a colon cleanse they charge me $59.99 , I was suppose to uncheck a box not to receive that item too. So it was included in the order. I had 10 days to call them and return the order. Return # D511L55540B9. I return them and was received by Slimfusion on 01/08/24. Tracking usps9535114996124009246834. I have been calling the company and sending emails every two weeks since 01/18/24. They all claim the billing department sent me an electronic check from ************************** my email on 01/15/24 in the amount of $139.48, in which I never received. They could not refund my money back to my credit card due to an issue with my card they claim. So every time I contacted them through email or phone, its always the same answer, Our billing department will look into it and call you back and no one has contacted me by phone or email about my refund. I believe I was scammed by Slimfusion and want to report them for fraud and I want a full refund.
Business response
06/20/2024
Hello,

I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.

The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.

We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.

Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.

Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.

Thank you
Customer response
06/25/2024
I will only accept their response when I receive my refund. But thank to all you have done so far.
Initial Complaint
06/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a fraud charge. I did not order these.
Business response
06/07/2024
Hello,

We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).

Thank you.
Customer response
06/08/2024

Complaint: 21805012

I am rejecting this response because:
I would not have an account with this company because I never purchased anything from here. This is a fraudulent charge . Please refund me immediately. Thanks
Sincerely,

*************************
Business response
06/11/2024
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.

Customer response
06/11/2024

Complaint: 21805012

I am rejecting this response because:
obviously I am unable to provide order number because I did not order this. Somebody else Used my credit card and ordered this product. The mailing address was *************************************** and the last four digits of my credit card are 8634. I need to reply back to my credit card, please and cancel any other orders for this credit card.

Sincerely,

*************************
Business response
06/14/2024
Hello,

We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.

So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.

Thank you

Customer response
06/28/2024
This company has sent me fraudulent merchandise that I didn't authorize these charges. Somebody has stolen my credit card information. What would the charge come up as on a credit card statement so I can look it up. Thanks
Business response
07/01/2024
Hello,
You have reached the complaints department for SlimFusion Keto+ACV Gummies and I think you have contacted the wrong company. We could not locate an account with the information that you provided.

I would recommend double-checking the name of the product you purchased and looking at your bank statement. There should be a phone number next to the charge, which should be the customer service number of the party responsible for the billing.

Customer response
07/01/2024

Complaint: 21805012

I am rejecting this response because: this is the company on the return label from the package of these supplements.

Sincerely,

*************************
Business response
07/02/2024
Hello,
We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.
Initial Complaint
05/28/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was automatically charged for a reorder of $119.49 USD on my credit card yet I do not wish to continue with these shipments. I did not re-order after my first order. This company does not provide any contact details to stop the purchase. Big scam and I want my money back and to stop these recurring charges and shipments.
Business response
05/29/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
Customer response
05/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************
Initial Complaint
05/14/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a trial of gummies from Xglow was 2 month supply for $60.00 I have been charged, $119.49 on 12/13/2023, $119.49 on 1/17/2024, $119.49 on 2/21/2024, $119.49 on 3/27/2024, and $119.49 5/1.I have the product, there is no address to return, I have searched the internet for a phone number or an email address. I can't find anything. I did not agree to monthly supplies . All that is on my CC statement is XGlow9*BT1 Cheyenne *** I'm at my wits end trying to stop this.
Business response
05/16/2024
Hello *****,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer response
05/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
05/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While on vacation my husband and I noticed our checking account had been hacked. We immediately contacted the bank and had to have our cards cancelled etc. We were told the company that charged our account was out of ******. We later found out it was the Slimfit Fusion gummies company. Neither of us have ever ordered from them nor do we know how they received our debit card information. I have called the company several times trying to get the situation handled and ultimately ended up having to have our checking account closed and open a new one because they continued to charge us for whatever reason. We have never received any products and we have no clue how this company ended up with our information. Contacting them has not bee helpful as we haven't been able to talk to anyone after multiple attempts.
Business response
05/09/2024
Hello,
We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.
Initial Complaint
05/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I joined into a trial of the product like everyone else. Now I received a bill for another shipment I DO NOT want as it does not work in the first place. Make this stop NOW I dont particularly care if the refund comes, BUT I am very serious about there never being another shipment to me ever and not another charge.
Business response
05/10/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
Initial Complaint
04/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a bag of 5 bottles of keto pills never ordered and keep sending them back but they are still delivering and taking money
Business response
04/29/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
Initial Complaint
04/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a 3-pack of Keto gummies as a single-time purchase and was not aware the charge and shipment of product would recur every month. When I tried to find out how to cancel the shipments and payments, it was virtually impossible to find any contact information. Very shady company and clearly a mistake in purchasing from them. Right now, all I want is for the continued payments and shipments to be cancelled IMMEDIATELY. How can we make this happen?
Business response
04/16/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.
Initial Complaint
04/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a letter sent to me from Slim Fusion, stating they would refund me $72.00, I have made multiple phone calls and emails since then but still have not received the refund. There is no reason that they should not be able to credit the account this order was paid with. I'm sure it's just another stalling tactic.Hello, Thank you for reaching out to customer service!We regret to inform you that we do not provide refunds in the form of physical checks. As per request, we made a few attempts to process the $72.00 ($42.00 for the SlimFusion Keto+ACV Gummies, and another $30.00 for SlimFusion Cleanse) refund, however, we were able to confirm there was an error and the funds did not process. As an alternative, we can process an e-check (electronic check) for your refund. Kindly reply to this email with your preferred email address where we can send the e-check.Should you have any other questions or concerns, please reply to this email or call us at the toll-free number below.Thank you,Customer Support **************
Business response
04/05/2024
Hello,

We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.

Thank you

Customer response
04/29/2024
I am sorry I have not responded to your emails. My husband has been very sick and hospitalized. There has not been any resolution to this complaint. *********** promised a refund of $72.00 and I still have not received it!
Business response
04/30/2024
Hello,

We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.

At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.

We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.

We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.

Thank you for your patience and understanding in this matter.

Sincerely,

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ComplaintsforSlimFusion Keto+ACV Gummies

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