47 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Debra S
1 star06/13/2024
This is totally a scam I got billed for a second shipment that I didn’t ordered call customer service and they issued a $100 of the $198.78 and was told once I get the shipment to return it to them told me everything I needed to do and then was told they couldn’t refund cause a bottle was opened I argue with them that the bag was never open they finally said they would refund the remainder to my card but it wouldn’t go through cause they had deactivated my account then they said they would issue a e check which I have never received this has been going on since 2-02/24 I have emailed and called customer service and I keep getting the run around they keep telling me someone would call me within 24-48 hours and and no phone call they can’t give me an email or number to contact the billing department I have told them I am not going to roll over and forget about it everyone in the billing department should be fired it’s like talking to a wall I think they have a script that they read from
SlimFusion Keto+ACV Gummies Response
06/24/2024
Hello Debra, We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority. At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible. We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible. We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed. Thank you for your patience and understanding in this matter. Sincerely,Review from Robin P
1 star05/30/2024
Big time scam, I spoke with a customer service agent and my subscription has been canceled and money will be refunded! I expect this ASAP! Robin PSlimFusion Keto+ACV Gummies Response
06/05/2024
Hello, We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately. We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days. Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments. We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review from Gail G
1 star04/10/2024
These people advertise amount of $39 year charge $198 and WON’T accept a return of the unopened package to refund my money! They are a SCAM! They hang up on the people, which justifies my complaint! There’s supposed to be a money back guarantee and I STILL have the UNOPENED package to return, but they REFUSE to work with me!!! THEY ARE THIEVES!!!!!!!!!SlimFusion Keto+ACV Gummies Response
04/18/2024
Hello Gail, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview from Janet D
1 star03/29/2024
I ordered and then I saw the total price. I immediately canceled and sent them an email. I Received a message back stating it was too late but to call after I got them for a return, that was a joke. Never received a refund. Then they said they would give me $90.00 refund. I have been requesting a refund for over 2 months. I called, emailed and they just give me the run around. They say I will get an email in 2-3 days to recive an e-check. And the product dosent work!SlimFusion Keto+ACV Gummies Response
04/08/2024
Hello, We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. Thank youReview from G. B.
1 star03/26/2024
This company is the worst ever to get a refund. I refused the shipment and usps sent it back to vendor and they don't want to refund my money because I didn't contact them for their return policy stay away from them not a legitimate company GaryBaxleySlimFusion Keto+ACV Gummies Response
03/27/2024
Hello Gary, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Rest assured, the account is canceled and you won't receive any further charges. Thank youCustomer Response
04/02/2024
Not really sure what you're telling my bank but they are telling me to resolve the issue with you. Since you received your product back the right thing would be for you to issue a refund to my credit card if you are a legitimate companyCustomer Response
04/02/2024
Not really sure what you're telling my bank but they are telling me to resolve the issue with you. Since you received your product back the right thing would be for you to issue a refund to my credit card if you are a legitimate companyCustomer Response
04/09/2024
Still waiting on a response from slim fusion You recived your product back i expect a refund back.The bank says to deal with your company for a refund.Your lack of response is proof your company is not a legitimate company. I am rejecting your last response.Customer Response
05/19/2024
Slim Fusion still doesn't respond don't do business with this company they are a scamReview from Diana S
1 star03/25/2024
They sent me the same ones I complained about. They are just regular gummies. They don’t do anything for youSlimFusion Keto+ACV Gummies Response
03/29/2024
Hello Diana, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview from Donna C.
1 star03/24/2024
SUCKS SUCKS SUCKS SUCKS SUCkS SUCKS SUCKS SUCKS Sick to my stomach taking them.SlimFusion Keto+ACV Gummies Response
03/29/2024
Hello Donna, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview from Renee J
1 star03/13/2024
Do NOT spend your money. If you try to get a refund you won’t get it. I did everything they wanted me to do to return this product and I have been waiting over a month trying to get my money back. Today was the fifth time I called. I’m not going to give up. I will pay to file a small business case just for the principle of the matterSlimFusion Keto+ACV Gummies Response
03/15/2024
Hello Renee, We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. Thank youReview from Kim O
1 star03/07/2024
This product does not work, since I couldn’t get it to stop I finally cancelled my credit card. Did not realize it was going to keep sending product every month, well they got $400.00 of my money but not anymore.SlimFusion Keto+ACV Gummies Response
03/15/2024
Hello Kim, We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions. As a one time courtesy, we went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank youReview from Heidi B
1 star03/04/2024
The product does not work and I have been trying to cancel my subscription for weeks. I am unable to talk with anyone and all my emails come back as "undeliverable". Terrible!!! Do not spend your money here.SlimFusion Keto+ACV Gummies Response
03/06/2024
Hello, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under). Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.