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Business Profile

Online Retailer

Pawfect House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a personalized mug on February 26. Pawfect House claims my item was delivered on JANUARY ******************* **********. I live in *******. **************** has basically told me tough - we sent it. Never met a company that was so psychic that they could fulfill an order before its even placed. I want a refund.

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item on 12/13 and was told I would receive it by 12/23. I have never received the item. I emailed the company and they told me they would mail it out that they were behind on orders and in the meantime would refund my shipping cost and I would receive my item by 12/27 and I still never received it. I emailed again and they said they would refund my full amount in 4-7 business days. I continued to reach out after the 7 business days and they responded that my bank was holding the funds. I contacted my bank and filled a dispute and they said they were not holding any funds. I emailed the company again and they said they would refund my full amount again and it would take 4-7 business days. I have still not received my refund and have emailed again. They then emailed back and said they refunded the money and sent a screen shot showing the refund of my shipping cost on 12/23. I emailed again with screen shots of my email communication and showing this refund was just the shipping cost and they still owe $64.99 and they have not responded any further. I provided all email communication to them to prove my statements. I have never received my item and have maintained constant communication with them and they continue to provide false statements and have not refunded me for a product I have never received.

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a damaged product and not true sized and the company refuses to acepte the return and give the money back and they had in their page all the contrary

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a coffee cup in November 2024, for my daughters birthday. I contacted the post office and they delivered to the wrong address, but cannot get the cup back. What the heck!?! I was very disappointed but the post office insisted there was no insurance on the package. I wantvmy money back period, i dont care who pays it but this is BS!!

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company. When the shipping/tracking information didn't show accurate info. I reached out to the company. They kept telling me it would be delivered before Christmas. It never was. Then they told me a replacement. Order was being shipped out. It never arrived. It is now 40 days after I placed the order. And no one from the company will reach out and tell me what is happening with my order. They have completely ghosted me and still to this day the order has not been delivered. So now I am doing all that I can to bring attention to this scandalous company. This is not right. Thank you for any help you can offer. Or at least getting the word out to others so that they don't get had by this company either.

  • Initial Complaint

    Date:01/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/19/24 Amount Paid: $54.98 Issue: I was charged but not given an order number and was told that the delivery would be 12/27/24. When I contacted support, they asked for proof of purchase and after I provided that, I never heard back from them

  • Initial Complaint

    Date:01/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Christmas gifts the first week of December. I kept looking for tracking information of items and it consistently said that shipping label was created. I contacted company via email and they kept saying that tracking info just wasnt updated and that items had actually shipped. I reached out to them several times right up to Christmas Day and they kept saying the same thing. After the holiday I reached out again saying that I wanted a full refund and was told that I could only have a gift certificate to order again. I still have not received gift certificate and of course my order they claimed for weeks was sent never arrived and of course tracking still shows items have never updated past shipping label created status. I also paid for EXRESS delivery so I even paid extras for items to be shipped quickly and this was back in the beginning of December I never received items and paid extras I shouldnt be told I can only have a gift certificate and have to reorder thru them. It wasnt like I waited a few days before Christmas and they couldnt provide. I ordered weeks in advance and they didnt fulfill my request therefor they shouldnt be telling me I dont get my money back and that I have to order again and wait another ***** days

  • Initial Complaint

    Date:01/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 14, 2024, I ordered 2 blankets with a picture of my mom for my dad and sister due to them grieving. I paid $90.97 and the purchase order was PHM2988902, tracking # YT2432121403055199. The order was supposed to be delivered no later than Nov. 22, ************ time for Thanksgiving. I received an email on November 18, 2024 stating the order was on its way. When I did not receive the order, i checked the tracking information and discovered that it was coming from "CHINA" which was not disclosed upfront when ordering. I was under the assumption that this was being manufactured, created and shipped from *********. I reached out to the company and was advised on November 21, 2024 that it was due to be delivered now between Nov. 28 - Dec. 1st. Even though my initial email to the company suggested that I may cancel, the company NEVER offered to cancel the order. When the products were FINALLY delivered on November 30, 2024 I was not happy with the product quality and the price paid.This company should be disclosed shipping details upfront and not leaving the consumer to FALSE expectations of shipping or product quality.

  • Initial Complaint

    Date:12/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products from them that are absolutely the worst, cheap products I have ever seen. I sent in pictures of my children for personalized gifts and I have no idea what they did but they completely altered the picture to where they dont even look like my children. The material is so cheap its ridiculous and my children have different hair, teeth, it even looks like they have wrinkles. They wont respond to emails and there is no phone number to contact. They are scammers

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/3 and now I cant get an answer as to where my order is. Something happened to my email so now I don't have an order number.

Pawfect House is NOT a BBB Accredited Business.

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