Business Profile

Incorporation

Inc for Free

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Inc for Free's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57 total complaints in the last 3 years.
27 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Title: Misleading Advice and **************************** Authority My name is **** ******, owner of *********. I signed up ********* Authority in January, hoping to build business credit to fund and start my business. They insisted I needed to build credit first, promising access to funding for purchasing products to run the business. However, I didnt even have a business running yet. I repeatedly asked what business I was building credit for and was told this was necessary to secure funding.I paid $625 for credit-building services, believing it would allow me to buy products and start selling. Instead, I ended up with no business, no credit, and no funding. When I couldnt afford the remaining $625, my services were paused. Despite my repeated concerns, they continued to upsell programs, pressuring me into purchases I couldnt afford. Now, my credit services have been halted, and Im left without support.I feel misled and taken advantage of. *** requested a refund for the $625 paid, but my requests have been ignored. I believe the tactics used by **** Authority are predatory, causing significant delays in my business launch. I seek a full refund of $625 for services that were never delivered as promised.
Business Response
Date: 04/04/2025
Our customer Success team is aware of, and actively working with the client to resolve this matter. It is on the client to ensure the lines of communication are open on their end.
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they are trying to force me to pay for their services I did not request. Constant harassment by phone text and email. threatening to report me for collection. they want me to pay them $249
Business Response
Date: 03/10/2025
If the client can please provide examples of the communication they are receiving that are "forceful" or "harassing", we are willing to address them. If the customer is being notified that their Registered Agent Service is up for renewal, they need to be aware that we offer the 1st year of Registered Agent services for free. It is then up to the client to choose to continue with us or find another registered agent service. Our price is $199 for the year.
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 26, 2025, I purchased premium processing from Inc Authority and paid $500 for the service. However, as of today, Inc Authority has failed to deliver on what was promised.Upon realizing that nothing had been done, I reached out to request a refund. Unfortunately, my requests have been ignored, and your company is now refusing to respond while still holding onto my payment without having provided any service.This constitutes a breach of contract and deceptive business practices. If my refund is not issued within seven (7) business days, I will take the following actions:Filing a chargeback with my bank or credit card provider to recover the $500.Reporting this issue to the Better Business Bureau (BBB), ************************ (FTC), and other consumer protection agencies.Pursuing legal action for failure to provide the service as agreed.I expect a full refund of $500 to be processed immediately. Please confirm receipt of this complaint and provide a resolution no later than 2/10/2025 to avoid further escalation.I would prefer to resolve this matter professionally and amicably. However, if I do not receive a timely response, I will proceed with the necessary actions to protect my consumer rights.
Business Response
Date: 02/05/2025
I spoke with our Support Team. The client was escalated over the express processing. Two separate Client Support Specialists tried calling the client but their calls weren't answered, nor returned. We have offered the client a refund for the Express Processing and S-Corp election but the client declined the offer. We have already filed the application to the state of ******** and that can't be immediately reversed.

The customer is claiming they spent an amount of $500.00 but in reality they've only spent $287.00. If the customer would like further assistance, they are encouraged to return the calls from our Support Team at ************. Refunds cannot be granted nor offered in a 3rd party platform, like the BBB. We have no additional comment. We've attempted to rectify the situation to the client's satisfaction, but the client has yet to take our call to discuss the matter further.
Customer Answer
Date: 02/05/2025

Complaint: 22903198

I am rejecting this response because: they have refused consistently to process my refund when they said they will.

I am asking BBB to force their hand to refund me my money. They dropped the ball and refuse to refund. This is a big problem.

Sincerely,

****** ******
Business Response
Date: 02/06/2025
The BBB does not facilitate refunds. We have refunded $213 to the client. I will have our Team reach out once more, in hopes that the client is willing to engage in a meaningful discussion. If the client still takes exception, their path forward is to contact our support team at ************. We will not be responding further. We have reached out to the client multiple times. We can only control our effort and intent. It is up to the client to reciprocate.
Initial Complaint
Date:01/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite working with multiple representatives including Haylee and *****, my experience with Inc Authority proved deeply disappointing. Key issues included:Financial Impact Unexpected and excessive costs beyond initial agreements Additional expenses required to correct setup errors Service Quality Issues Incorrect business structure implementation for my LLC Inadequate support for resolving setup complications Multiple inconsistencies in documentation and filing Resolution Status The burden of rectifying these errors has fallen solely on me, requiring:Additional time investment ************************* Professional assistance to correct filing errors Based on this first-hand experience as a business consultant with 18+ years of experience, I cannot recommend Inc Authority's services. The company's practices demonstrated significant discrepancies between promised and delivered services.
Business Response
Date: 01/21/2025
We are asking that the customer provide clear examples of misguided direction or miscommunication. We are acknowledging that there was an issue with the client's original entity being file in the wrong state in November. In our system, it appears that the situation has been remedied with a $0.00 charge assumed by us to file an amendment and get the entity filed in the proper state, also in November. With no additional details, we encourage the client to call our Support Team at ************. We cannot, and are unable to, do proper discovery or issue any type of refund in a platform such as the BBB. Thank you.
Customer Answer
Date: 01/23/2025

Complaint: 22840093

I am rejecting this response because: YOU broke the law- and continually to THIS DAY keep trying to scam me with emails stating I need to pay more money.

My PLLC forensic accountant has flagged this issue as it is NOT remedied.

They took advantage of me

Sincerely,

***** *******
Business Response
Date: 01/24/2025
We show a $0.00 charge for an amendment to correct the state filing situation. We assumed the fee to file an amendment on their behalf and get the entity filed in the proper state in November.
Our position remains the same. With no additional details, no specifics, and no evidence other than anecdotal written frustration, we cannot, and are unable to, do proper discovery or issue any additional refund of service in a platform such as the BBB. We encourage the client to call our Support Team at ************. Thank you.
Customer Answer
Date: 01/29/2025

Complaint: 22840093

I am rejecting this response because: they are putting the blame on me- I am a person with a disability, and I was fianancially lied to and taken advantage of. I will be escalating this to the Attorney General

Sincerely,

***** *******
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Inc authority advertised the ability to help me establish business credit and conducted several phone calls with me to explain the services length of time and expectations. The first incident of misleading and false information was with the onboarding specialist who stated I would have to pay $219 for minutes and management, and a legal separation form to separate me from the business. This was false and misleading because there was no form to separate me from the business and the minutes and management did not make my business complete in order to establish credit which was also stated by him. ******* agreed to give me $89 back because the minutes and management were already mailed out. I explained it was misleading and false advertised but he still did not budge. The next purchase was made under false pretense that the business acknowledged (****, ********, *******) but still refused to give me my money back. The business adviser ****/ **** stated they would add business activity to my account and have me at a 80 fico score within 90 days. The company after being contacted stated the calls are recorded but are unable to locate the calls between myself and ****/**** (****). The company has contacted me on several occasions to inform me they will not refund the services but offered a credit to be applied to further services with them. I was dissatisfied and have requested my money back on several occasions. I asked the company top manager what is the procedure if a client purchases services under false pretense she then stated a refund which she still would not ablidge to give me . I requested a clear thorough investigation and currently await the results. All conversations where not only recorded on there end but have been recorded on mine as well. Audio sent separately
Business Response
Date: 12/11/2024
Our credit team has been working diligently to assist the client in building her credit. However, we are not able to handling everything on her behalf. There is a great deal of responsibility of building credit that remains on the client, which thus far she has been unwilling to do. At this point, we have refunded $625 to the client and informed her that she can continue with the credit program. We cannot do anything more on her behalf. She will need to work with our Credit Team/Department to realize the credit score possible through our service.
Customer Answer
Date: 12/11/2024

Complaint: 22672616

I am rejecting this response because the statement made by the merchant is false an a contradiction to what was stated when we spoke earlier. Merchant was being recorded on my personal device were she agreed to review the audio and make a determination regarding the false advertised services and would have the affirmative action by Monday. After asking merchant for there policy for purchasing items under false pretext merchant stated she would personally look into the calls and issue a full refund if the agent did in fact promise business credit in 90 days an activity on the credit account after initial payment. The merchant is aware that the services were not completed not because of a delay with my requirements to get started but due too incorrect information of being able to add business activity to my account after receiving initial payment. Merchant has not provided any services and originally stated they would not give me a refund until I mentioned seeking legal consultation. Next was the option of half my money back which is the 625 an to continue with a company that committed fraud, false advertising, and purchase under false pretense. All calls were recorded both on there end an My personal audio device .
Sincerely,

***** *********
Business Response
Date: 12/12/2024
Without knowledge of what the client claims to have recorded, there will be no further response through the BBB portal. No refunds can be issued through this medium. If the client would like to further discuss the matter with our Support Team, they are encouraged to call ************. We will not issue any additional refunds, nor proceed with a "he said, she said" scenario with limited information on a message board, such as BBB.
Initial Complaint
Date:11/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complaint against Inc Authority, LLC regarding ongoing and unauthorized fees they are demanding in connection with their registered agent service. I initially used their services to register my business, with no explicit agreement to an ongoing registered agent relationship or recurring charges.After completing the business registration, Inc Authority has continued to impose ongoing fees, asserting that they are my registered agent and must represent me until I select a different agent. This arrangement was not clearly disclosed, nor did I explicitly agree to their continued representation. Despite informing Inc Authority that I am currently unemployed and unable to pay these fees, they have continued to send harassing emails and voicemails demanding payment.When I requested that the businesses be closed, Inc Authority stated that I would need to pay additional fees to terminate the companies, even with knowledge of my financial situation. I have yet to see any tangible service or value in this registered agent relationship beyond their assertion of its necessity. I feel pressured by their insistence on this compulsory relationship, which I did not fully consent to, and I believe this constitutes unfair and misleading business practices.I kindly request that Inc Authority cease all ongoing fees and terminate my businesses without further charges, given my current circumstances. I believe others should be aware of these practices, and I hope this complaint can prompt a resolution.
Business Response
Date: 11/05/2024
We do offer 1-year of free **************** services when a client forms. There are terms and conditions that the customer accepted that stated what they have netered the auto-renewal procewss. A registered agent is required for all LLC, however a person can be their own registered agent if they choose. Our team is also accurate in saying that there is a fee when a business owner wants to dissolve their business or cease business activities. Our team is justified in informing the customer of that fee.
The customer will be removed from our contact list. If they have any questions, they can reach our suppor team at ************.
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business reached out to aid in articles of incorporation through SunBiz.org a government site to register new LLC. I paid 298 for them to list themselves as my registered agent. I thought they were from Sunbiz only to find out that that's not true and I still have no EIN for my business and was not in need of any service from them but they made it sound like I had to have their services or I would get in trouble. The BOI and charged two separate occasions for something I didn't need to begin with. i was redirected from a government site to in authority.
Business Response
Date: 09/10/2024
We'd like to thank Mr. Morris for being a client. Mr. Morris formed their LLC on 8/30 - the Friday leading into the Labor Day holiday weekend. Our processing team filed the LLC with the state of Florida also takes time to process. Due to the Holiday, and standard state processing on the state's part (typically 5-7 business days, the Date of Incorporation (shown in the attached) was Tuesday 9/3.
The current state of Mr' Morris' account (also shown in the attached) is that their documents have been mailed (2nd package "Yes"), but also that, as of yesterday, Monday 9/9, we are in need of Mr. Morris' signature to complete the EIN filing. We eagerly await the signed EIN documents.
If there are additional questions, we encourage Mr. Morris to contact our Support Team at 877-462-6366.
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased services to start a Texas Corporation. They were great with the setup. The Problem cames when they sold me on Credit Building services through their Credit Launchpad program. Saying that in as little as 90 days I could have A+ credit. That is an absolute false claim. I paid $2,500. Then as soon as I got through the door, the entire story changed. They did the Business Plan part of it. But, when I went through the Tier One vendors, only one vendor had the qualifications they stated. The *** told me to go to Tier Two and that they would be able to accept my application. That did not work either. In all it was a sham and after many emails and a few calls I gave up and paid for nothing. They refuse to refund me any money and just kept trying to market to me.
Business Response
Date: 08/26/2024
Our Credit Team and our Support Team have been attempting to reach out to the customer. If the customer would like immediate assistance, please call ************. Our Support Team is aware of the issue and willing to help however possible. Thank you!
Customer Answer
Date: 08/26/2024

Complaint: 22151146

I am rejecting this response because I have not received any phone calls or emails about this matter. They should have been attached to this complaint as proof of your assertion. I question the integrity of the assertion of reaching out to me TO RESOLVE MY COMPLAINT because I've received no communication until I made a complaint. Even after unsubscribing and them sending the Unsubscribed screenshot - demanding their marketing emails stop, they persist in sending me weekly and sometimes near daily marketing emails to try to get me to promote other services.

I am happy to discuss this with you to come to a resolution. But, I've called, spoken to Inc Authority **** asking for a reimbursement for their Credit Launchpad and their *** selling me on having an 80 Paydex within 30 days. I've wasted enough time. A ***resentative will need to actually reach out with a genuine offer of reconciliation and I will give any credible offer serious consideration. My number is ************

Sincerely,

***************************
************
Business Response
Date: 08/27/2024
The issue has been resolved to the customer's satisfaction. Thanks.
Customer Answer
Date: 08/27/2024

Complaint: 22151146

I am rejecting this response because: I received a call from an Inc Authority representative. She said that they will be refunding me the portion of my payment, which was for the credit program (over $1,200) and that it can take up to seven days for the refund to be completed. I do not see anything about the refund in the response. I will accept that this matter is closed once that refund has made it onto my card.

Sincerely,

***************************
Business Response
Date: 08/28/2024
The 7-day window does apply. The process was initiated Tuesday 8/27. The client agreed to terms, thus the comment and response to the general complaint. Thanks.
Customer Answer
Date: 08/30/2024

Complaint: 22151146

I am rejecting this response because: The company had an old credit card number which will not allow them to process a refund through the card. I spoke to their representative this morning and they will process a check to be mailed to my house back once they hear back from the credit card company. Once I received the check and successfully deposits, I will close this complaint

Sincerely,

***************************
Business Response
Date: 09/03/2024
Excellent. We look forward to that day. I'm sure support has kept you aware of the progress. If not, feel free to reach out to them. I don't believe there is anything further to accomplish in this medium (the BBB site). As such, this will be our final response. Thanks for your time and patience.
Customer Answer
Date: 09/04/2024

Complaint: 22151146

I am rejecting this response because: is not done and we are in a waiting period. It's going take more than 7 days to get the check here. Instead of responding andcresetting the 7 days, please wait until you have mailed the check or give an update in six days so we do't keep going back forth for no ******* Thank you

Sincerely,

***************************
Business Response
Date: 09/04/2024
I am asked to respond to every rejection you post. Not doing so will potentially close the case as unresolved or Inc Authority as being "non-responsive". I don't want that to happen. I believe the halting of communication should be adhered to on your end..
Business Response
Date: 09/04/2024
The expected timeframe is 7-10 days from inception. The goal is to have ****************** refunded by the middle of September, if not sooner.
Customer Answer
Date: 09/04/2024

Complaint: 22151146

I am rejecting this response because: Because it is in your court, you should be the ones communicating with updates, and only waiting a few day to do one response, so it will be less than 7 days for me and I can respond once. You are purposefully putting me in a position that if I forget to respond the case is closed. You are the ones who did not provide the service you advertised. Then you denied my request for refund until this complaint. Now you are creating a harassing daily communication when you could easily update before your 7 days are up. asked for an update after six days. That's my NOT trying to put you at risk of having the case closed. Please respond appropriately and stop wasting me of my time. I will keep responding each time you send a message until I know I'm within 7 days of resolution.

Sincerely,

***************************
Initial Complaint
Date:08/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had reservations for a suite at the LA ********** in **** ****** from July 29th to Aug. 1st. When my husband and I arrived at LA ********** it was a motel not a hotel as advertised. When my husband entered the suite there were clumps of dog hair everywhere also nothing was cleaned, the room smelled of urine and mold. They gave us a room downstairs not a suite that we requested and it was also filthy, smelled of urine and mold. We requested our money back from Priceline and they have not been able to get a response from *********. We we're told by Priceline that if LA Quinta doesn't respond with a waiver then we wouldn't get our money back. The LA ********** is not sanitary and isn't fit for people to stay in.Thank you, *******************************
Business Response
Date: 08/13/2024
This has absolutely nothing to do with Inc Authority. It's a complaint about a hotel stay in ****, ** at a *************.
Initial Complaint
Date:07/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon purchase I spent an hour, or longer on the phone as they sold me all of the benefits of their company filing for my *** They reassured me that I shouldnt just spend the $350 or whatever the exact amount is if I filed myself. They told me my one time charge of $1,997.00 included LIFETIME support and guidance. It included keeping the trademark in good standing and making sure others werent using the *** I was very hesitant to proceed to which they then put me on a brief hold and then said our trademark specialist is confident it will be approved. Now they request more money and refuse to clarify why or give a refund for not providing a service as promised. They want an additional amount of $499. My original purchase price was $1,997. I would like a refund and an explanation of why the purchase amount is no longer enough for lifetime support.
Business Response
Date: 07/15/2024
It is my understanding, through email communication, that our Customer Support Team and our Business Partner for trademarks are working directly with the client. Our Business Partner for trademarks is familiar with the customer. They are ultimately responsible for addressing client concerns.
Customer Answer
Date: 07/15/2024

Complaint: 21931321

I am rejecting this response because:
Company is not responding via email communication with a solution other than them moving forward after an additional payment is received. Refund request has not been met.
Sincerely,

*********************************
Business Response
Date: 07/15/2024
Please direct questions to our Customer Support Team by calling *************. If email is preferred, please email ***********************************. However, we do not process refunds via email for security purposes. Nor can we facilitate the process through a 3rd party site, like BBB. We ask that the customer please contact us via phone and please have available as much past communication as possible to validate their request and dissatisfaction. We are happy to help bridge the gap between expectations and what has been delivered to this point. Though we cannot do any of this through the BBB site.

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Inc for Free is NOT a BBB Accredited Business.