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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Collections Agencies

Oakdale Portfolio Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call couple months ago from Oakdale Portfolio saying they took over my ***** ***** Loan account. The agent was threatening to have somebody come to my home or job to serve me papers if I don't make a payment. I ended up making a payment because I was worried. I'm not in a good financial place to make unnecessary payments. I did some research & found an email from *** saying that **** ****** has my account. I called **** ****** & was told ****** ********* ********** has my account now. Then called ****** ********* ********** they said it's being handled by Oakdale Portfolio. Oakdale Portfolio continues to threaten to sue me if I don't make more payments. This has caused a lot of stress on me & don't know what to do.

    Business Response

    Date: 06/28/2023

    Hi *******

    I apologize for any inconvenience this account may have caused for you. I will look into any issues on our end that you have mentioned. I have closed your account as paid and satisfied and attached a paid in full letter for you for the inconvenience as well. This takes care of the remaining balance on our end and no remaining payments are due for this account. If you have any questions or further concerns, please reach out to me directly, ****** ************* 

    Customer Answer

    Date: 06/28/2023

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
    Regards,
    ****** ********




  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On multiple occasions, the last being May 5th, 2023, I have been contacted by a Jen from this company. She has called my work, personal cell and relatives. I have not received any written communication from this company and at this point am considering these “attempts at contact” harassment. Since I do not have any written correspondence from this company, I have not been able to respond in writing to request a cease and desist. A police report will be made for harassment if calls continue.

  • Initial Complaint

    Date:04/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25 2023. A person contacted my work claiming to be from oakdale management collections. They said I have a credit card debt from 2009 on a mastercard through ***** Bank. I never had a master card nor had I ever done business with ***** Bank.

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called me back to back while I was at work and then called my parents house and spoke with my mom. I have no idea who they are or what this pertains to. I refuse to call back and get yelled at and have them attempt to scam me. There’s nothing indicating that this is a legit business and if it is they are not abiding by FTC or FCC guidelines. Horrible.

  • Initial Complaint

    Date:02/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called me few day ago to my workplace. Travis is the name of the person who called me. He was demanding an answer to a settlement immediately, I told him I was really busy, when he got really upset with me, and told me he was going to take me to court if I didn’t give an answered right away, and this was the first time I knew about this company. I didn’t knew if was a scam or not. This person really scare me. Finally I gave my info for the payment and then I lost my debit card, he called me again and call me a liar. I’m very frustrated. I told him I going to the bank tomorrow to get a replacement and he told me I’m going to court. I don’t know what to do. He email me the settlement letters but the amount he ask me to pay is not appear on the letters.

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is claiming to be a legal office- There have been multiple instances of their reps calling my family members to "verify my personal info" and they will not stop calling. On 1/31/2023 I had requested they stop calling and my family members and myself continue to get calls in the same day from different "associates". This company doesn't even list a physical location or any direct numbers or names on line.

Oakdale Portfolio Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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