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Business Profile

Electric Companies

New York State Electric & Gas Corp.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for New York State Electric & Gas Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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New York State Electric & Gas Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 473 total complaints in the last 3 years.
    • 194 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Electric company NYSEG installed a "smart meter" at our house in June. Since then our bills have been drastically higher than any since we've moved here in 2009. The meter is either faulty or fraudulent as it is showing a dramatic increase in our kw per month used. For an example this July their "smart meter" claims we used 2323kw...compared other Julys...1398 in 2021, 1496 in 2022, and 1461 in 2023. They say it's because it's been hotter this summer but weather resources for average temps in NY since 2021 show no difference +_ 5 degrees.

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are low income and we were on budget billing. Somehow our bills in the winter increase to an extreme amount and our budget billing amount was increased to an amount that is over our financial abilities to pay. We contacted the business last month to have this corrected and we were told that the amount on the bills were wrong and that it would be fixed. It was NOT. Now we are being told we have to pay an amount well over our abilities and they are not willing to fix our budget billing amount. Our residence is around 1000 Sq ft and we are being charged over $700 per month in the winter months and I don't feel that is even possible. I would like an investigation done into the amounts and prices we are being charged.

    • Initial Complaint

      Date:07/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday, July 24 I contacted this business to start services at my address. Every time they switched me to a different customer service representative they were requesting a different amount of money to restore services. By Friday I finally got my service agreement, however they still did not turn on my electricity. I advised them that I have a disabled person in my home, and a child under the age of two in my home but they still refused service until today July 31 which they still havent done. They are very unprofessional aside from the one representative who was willing to listen and help resolve as best as he could. And the person who had the bill for the home before never received a notice that they were turning it off.

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday, your contractor that trimmed trees in front of my property of *** **** ****** did not clean up the mess. They left large amounts of brush, logs and a mess on the side of the road. Please have them return to clean it up.

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NYSEG is claiming I used double the amount of electric this year than I have in previous years and is charging me an additional $1,000+ for usage. No new appliances or additional electric is being used to cause this inflation.

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NYSEG contracted with ******** **** ******* to remove/cut down trees impacting their powerlines. In February 2024, myself and neighbors were advised that a dead tree would be taken down within 2 weeks. Even though at the time, they were addressing other trees. They never returned and NYSEG has responded to me several times that they have notified their vegetation team. This has not resulted in any action. The dead tree poses a hazard to homeowners, children and property. It is completely dead and runs up in between NYSEG power lines. NYSEG has failed to address the issue and the ******* ** ******* **** states that this is strictly a NYSEG issue and that they cannot get involved. *Safety Issue

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NYSEG was notified verbally and in writing that they were to not enter my property without notice. I supply my own meter readings. If they do need to enter they were to notify me as the owner to make sure I am home for them to safely do so. They agreed to this request and noted my account. Damage occurred to my property in 2023 due to them standing on my back deck taunting my dogs through my windows and they broke a window. That is when I request they do not enter without permission. February 2024 they entered again without notice and the same instance occurred. Damage totaling $12k. I filed a damage report and they denied without even asking for details to the incident. The NYSEG employee bypassed my gated driveway and entered my property that is clearly posted no trespassing. They proceeded to go to the back side of my home to my deck where he proceeded to do a meter reading for ten minutes without my permission to enter my property. Damage occurred due to them trespassing. My driveway is gated so no vehicles can proceed unless prompted to. This is a 1000 foot drive. They manually opened the gate and proceeded to drive up to my home. This is clearly trespassing and neglect on NYSEGS employee. I am seeking compensation for the property damage. FYI-This is all on my security cameras. I offered to supply them with the photos and NYSEG refuses to respond or provide any proof of contact to enter my property.

    • Initial Complaint

      Date:07/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid NYSEG almost $8000 in almost 3 years 1/3/2020-8/1/2023. I called NYSEG and also filed a complaint with the Department of Public Service against NYSEG. NYSEG, and DPS came up with only to take $2,000 off my bill as a settlement offer. Where does a bill from $6,122.58 come from.If you take 8,000, and divide by 3 years it's $2,666. I called because they haven't credit all my payments because I got 3 bills in Sept all with different dollar amounts 9/9/23 =$708.87, 9/16/23=$592.76, 9/22/23=$868.51, 10/25/23=$1,415.21, 11/19/23=$1,658.49, 12/24/23=$2,164.31, 1/22/24 =$4,287.38, 2/26/24=$4,591, 3/25/24=$4,859.41, 4/22/2024=$5,371.08, 6/24/24=$5,667.61,7/22/24=$6122.58. How is this possible?? Am I paying someone else's light bills, or my whole neighborhood. I can't afford to hire an electrician. We have energy saving appliances, and we have EV Car. All of our appliances are relatively new. My father was sick in 2022 and in the hospital. No one was home our electric bill was almost $800. How we weren't home. I have all my payments some months I have 2-3 payments. I paid 3 times in Jan 2020. Two payments on 1/3/2020=$110.84, 1/3/2020=$172.65, and 1/23/2020=$172.64 I made 2 payments in August 2020, 2 payments Sep 2020, 2 payments in march 2021, 2 payments in May 2021, 2 payments in Nov 2021, 2 payments in Jan 2022, 2 payments in march 2022, 2 payments in March 2023. My account was on hold until NYSEG and DPS resolved this. Now NYSEG are asking for $6,122.58 or payment arrange in order to avoid shut off 7/17/24. DPS is telling me there is no hearing.

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son is a minor. His father stole his identity and used it to get electric at his residence from nyseg. I filed a police report. I spoke with nyseg and they sent me a fraud packet to fill out and have notarized. I sent all requested information back to them a month and a half ago if not longer. I was told by Nyseg that the account would be frozen and not go to a debt collector during the investigation. Nyseg never reached out to me about a resolution. This account has been sent to a debt collector after I was told it wouldn’t be. I have called nyseg numerous times within the last month and a half and I’m being transferred from one rep to another. Just today I was told they don’t see anything in the account regarding fraud. This has been an extremely stressful month and a half trying to speak with them and get this taken care of. I have missed work and my son is only a minor. I believe it is illegal to do a contract with a minor in the state of NY. Nyseg did that. There has been no resolution to this on their part. Nyseg needs to be held accountable for their actions and potentially ruining a college bound minors credit.

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NYSEG provides gas to our single family detached home we moved into in Dec. 2023. We received multiple inconsistent billing dates since, and a abnormally high gas charge for the months of aprikl-may 2024 (681.34) which would be very difficult for us to actually use this much gas. See billing details below 12/14/2023 bill due $143.31 for 10/14-11/13 2023 (actual read by NYSEG) 2/4/2024 bill due $215.87 for 11/14-12/13 2023/4 (customner read) 2/26/2024 bill due $246.41 for12/14-1/12 2024 (two bills in Feb, customer read, customer service said this bill schedule was due to an abnormal read although the previous was actual) 4/4/2024 bill due $329.6 for 1/13-2/15 2024 (customer read) 5/10/2024 bill due $199.09 for 3/14-4/13 2024 (customer read) 5/11/2024 (next day) recieved bill for $350.70 for 3/14-4/13 and after speaking with customer service this was the combination due bill for 199 (feb) + the most recent $150 for $350 total. frustrating, they said the billing schedule would be fixed in the next months because we paid the amounts consistently when due. I asked why a bill was received 5/10 and 5/11, no answer. Paid in full on time every bill thus far. 7/5/2024 bill due $681.34 (extremely high, billing schedule remains inconsistent,actual read confirms constumer read) for 4/14-5/15 which it is getting warmer, would expect usage to decrease. concern at this time because of the spike for a gas leak. Multiple phone calls later, finally able to schedule an inspection. Inspection by NYSEG on 6/18 shows no abnormalities. 7/12/2024 billed again $31.73 for 5/16-6/14 (confirmed read by inspection) which is consistent with not using the gas heat in warmer months. at this time, NYSEG customer service tells us they are doing an investigation, 7/19/2024 they tell us the problem is fixed by removing the $31 bill. We inform them this was not the problem. They will not investigate or further adjust the $681 charge repeating customer error despite encouraging customer reads

    New York State Electric & Gas Corp. is NOT a BBB Accredited Business.

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