Complaints

This profile includes complaints for New York Yankees's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  New York Yankees

  River Ave. & East 161st Street Bronx, NY 10451

• 

  New York Yankees

  Yankee Stadium Bronx, NY 10451

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Yankees tickets for a game on Saturday, April 26, 2025 for a total of $110.28. I purchased the tickets through the Yankee's Ticketmaster on February 9, 2025.I was in ************* on vacation and the game was canceled and a rain check was offered. I waited the 7 days after the game was to be played and I signed into my ******/ticketmaster account and attempted to exchange them as I was instructed when the game was canceled. I see my tickets and when I attempt to exchange them the option is greyed out and nothing happens. I have tried daily since May 4th, I have emailed the listed email address **************************************************** 3 times and no response. I have followed all the instructions but I do not have the opportunity to try to exchange the tickets.

  Business Response

  Date: 05/16/2025

  The New York Yankees have requested a refund be processed.  Please allow 5 business days for refund to be processed and have complainant confirm receipt of the refund.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025, I purchased 2 tickets to a Yankees game for Sunday, May 4th 2025, along with 2 pre-game tour passes, as a gift for my friend and her son who are visiting *** this coming weekend. I called her and told her that I was going to transfer the tickets and passes to her and when I went in to my ballpark app to make the transfer, it would only allow me to transfer the tickets but not the tour passes. I purposely bought the tour passes for her and wheelchair accessible seats because she is disabled and I wanted to give her ample time to get in the stadium without dealing with long lines that she cannot stand in. I tried to contact the Yankees ticket office several times, but nobody ever answers the phone. I did some ****** searches and it suggests contacting Ticketmaster since that is where I bought the tickets through. Upon doing so, Ticketmaster states that because I bought these tickets and the add on together, the add on is not transferable, but if I had bought the add on separately, it would be. This is absolutely absurd and Ticketmaster states it is the Yankees policy and not theirs. I think they conspire together to rip people off. I now have 2 game tickets and 2 passes that I paid for, and I can't give them to my friend because she cannot use them without the tour passes. I have now spent double as I have sent her money to buy her own tickets since I can't get her these. I want the Yankees to do the right thing and refund these tickets and passes. If I lived in **, I would go myself, but I don't so I am currently just out the money for no reason. This is terrible policy to treat fans this way. See screenshot attached from Ticketmaster chat, receipt and screenshot showing the transfer feature is unavailable. They do this to people and then say, "Oh no refunds" This is a scam.

  Business Response

  Date: 05/16/2025

  The New York Yankees have requested a refund be issued.  Please allow at least 5 business days for refund to be processed and have complainant confirm receipt of the refund.  

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello: At the beginning of August - on or around August 4th - I bought three tickets for Section 415, Seats 3-5 for a Yankees game that was supposed to occur on August 9th at 7:05 PM. The total transaction cost me $151.35. I was going with two other friends at the time. Unfortunately, obviously not to the fault of either myself nor the Yankees, there was inclement weather that night, and the game was postponed. (Note: the game was supposed to give away to the first however many fans a ***************** collectible item, free of charge.) Once the game was announced as officially postponed, I received an email saying that the game was postponed to the next day, AFTER the already-scheduled game that was to occur earlier in that day (Saturday, August 10th). Thus, a doubleheader was to be played, the second of which was the game I bought tickets for. Unfortunately - and this is complaint number one - ticketholders only of Friday's originally-scheduled game (my friends and I) were not allowed to view the game the next day (i.e., the second game); but ticketholders for the originally scheduled game were given the choice to stay for both games. The ***************** collectible was moved to another date of their choosing...So, per the Yankees' rain-out policy, no refunds were possible, but only exchanges of tickets for a later game (it is lucky that I live in the area and wasn't just visiting...). I ended up exchanging tickets, but all options given to me - through Ticketmaster, the site that the Yankees use officially - required at least ~$20 total for completely different seats elsewhere in the stadium. I demanded a refund despite their policy, but was forced - in order to get ANY cent of my money back - to list my exchanged tickets (now, again ~$20 more in value) on SeatGeek, the official partner the Yankees also use for their tickets. I am now out of $170, putting in energy that takes up my own time, and have been in contact with the Yankees. I need help, please!

  Business Response

  Date: 09/15/2024

  Notwithstanding the fact that complainant: (a) agreed to the Yankees' rain check policy when he purchased the tickets; (b) exchanged his rain checks for higher priced tickets which he chose to purchase; and (c) attempted to resell his exchanged tickets, complainant was issued a full refund.  As a result, the exchanged tickets that he has attempted to resell have been cancelled.  Since complainant has received his refund, we consider this matter closed.   

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets for the August 9, 2024, Yankees game on June 12, 2024. This game was rained out, and the rescheduled date was for an August 10, 2024 doubleheader, but only for fans with tickets for the August 10, 2024 game. I was told I would be able to exchange my rain check tickets. Upon trying to do so today, the system was only showing me more expensive tickets, even though tickets, in the section that I originally purchased, are available. I went in to Ticketmaster to search for available tickets, and there are hundreds of them available in the upper deck where my original tickets were purchased. I purchased semi ambulatory seating, and these are not an option at the price point they are trying to force me to. I spent $102.00 and they are only giving me tickets at an $84.00 total. At first, I tried to choose alternate seats, even though I wasn't happy paying additional money for worse seats, and the system kept declining every card I used. I then searched for several different dates, before finally giving up and emailing ************************************************** as the website suggests, but they don't respond. Since then, I have tried several times to go back in and try again, and the website just keeps spinning, when trying to pull up available seats. I have included a screenshot of that. I wanted to try going to the box office on the day of the game, but their website states explicity, "Anyone attempting to exchange tickets at the ************** Ticket Office will be directed to the online process." I live in ******* and will only be in ******** for 3 days at the end of September. I want to be able to use the tickets that I have already purchased, without spending additional money for worse seats, or I just want a refund. They are making this more difficult than it needs to be and I am starting to feel like I am being scammed.

  Business Response

  Date: 09/05/2024

  The Yankees have requested Ticketmaster to issue a refund.  Please have complainant confirm receipt of refund (which should take a couple of days to process).

  Customer Answer

  Date: 09/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased 4 game ticket's and 4 meal deals on April 26, 2024 from Ticketmaster for this past Sunday, August 11th Yankees game. When I went to go use my ticket to get my meal deals, I was told by their employee that it was invalid. I asked another employee at ************** for assistance was told the same thing that my meal deal was invalid. This was very disappointing!I contacted Ticketmaster for a refund for my 4 unused meal deals and was told that the Event organizer which is **************, is not authorizing the refund.Please explain to me why? It is very unfair to pay for meal deals for your family and not be able to use them at the game. I should be issued a refund for the 4 meals deals I purchased.

  Business Response

  Date: 08/15/2024

  The Yankees have processed a refund in the amount requested ($40.00).  

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two Yankee ticket vouchers (purchased from ******* were received, redeemed then transferred to my son. I have screenshots proving that he received the tickets on his mobile device. On gameday (07/21/24), my son was unable to access the tickets via his iPhone and therefore, could not attend the game. I did speak to a representative from Ticketmaster who verified that the tickets were visible via the account manager system. She instructed me to login to am.******************************* to obtain the phone number to speak with a representative in order to gain access to the tickets. I tried every possible method of reaching out to the Yankees (phone, text and email) in order to seek replacement tickets to attend another game; but, have not heard back from them. Since these tickets were purchased using vouchers from ******* I realize that we can only attend certain games and be seated in particular sections of the stadium. I am not looking for better seats, I just want to be able to attend another approved game.

  Business Response

  Date: 08/06/2024

  We assisted ************** & provided her with 2 comp tickets to the 08/10/24 game.  Accordingly, we believe this complaint was resolved to ****************** satisfaction.

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for me and my wife for the July 20,2024 game. I also bought the tour. My wife is a registered nurse in ********** **************. She has been exposed to Covid and has been sick. We are just trying to do the right thing and not expose anyone to the Covid virus. We are being told that the tickets are non refundable. We just want our money back.

  Business Response

  Date: 07/15/2024

  Please be assured that the New York Yankees (the Yankees) take all fan complaints seriously and appreciate your bringing ****************** complaint (ID ********* to our attention. 
  
  It is important to note that the current *** guidelines only suggest a 5-day additional precaution period after an initial 24 hour stay-at-home period (i.e., 6 days total).  ****************** first reached out to Ticketmaster on 07/09/24 stating that he was unable to use the tickets to the 07/20/24 game because his wife had COVID 11 days prior to game date and 5 days longer than the *** guidelines. 
  
  Furthermore, the Yankees are nonplussed by ****************** request for a $1,200 refund since he only paid a total of $457.30 for his game and tour tickets (inclusive of fees). 
  
  Thus, notwithstanding the Yankees strict No Refund policy and the fact that ****************** or his wife are well outside the ***s COVID guidelines, the Yankees are only willing to refund ****************** a maximum of $457.30 and not the $1,200 he inexplicably seeks. 
  
  Please advise if this resolution is acceptable to ******************.  If acceptable, the Yankees will have a credit processed via the same method ****************** used for payment.

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2nd, went to Yankee Toronto game. Tickets also has food voucher. Paid $30 in voucher money for ice cream in section 206. Ice cream machine was down. They wouldnt refund or give me something of equal value. They offered to ****** me to another section to a functional ice cream machine in section 226. Im 1 hour into this ordeal at this point and my family is missing the game. Section 226 also had no ice cream. They apologized but wouldnt offer me refund or exchange because I used voucher money. I pretty much lost out on $30. ***** they couldnt exchange or refund.

  Business Response

  Date: 07/23/2024

  The Stadium's concessionaire e-mailed ************** but he did not respond.  Incidentally, the concessionaire assisted & provided ************** & his family with ice cream on the day of the game.  Accordingly, ************** received the ice cream he sought.

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The reply is so far from accurate.  No one from ************** contacted me and no, we never got the product or a refund ($30 voucher spent on ice cream).   ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/24/2024

  It is our understanding that ************** has been e-mailing with the Stadium's concessionaire on this matter.  (See, attached.) In the latest e-mail b/w them on 07/19/24, ************** indicated that he would be going to a game in the coming weeks & the concessionaire would address his ice cream issue.  ****************** complaint is thus being addressed by the concessionaire, which he failed to mention.  

• Initial Complaint

  Date:06/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While attending a game last season, we were provided vouchers to come back in the 2024 season. When we were handed the vouchers we were told the vouchers are good for any gams next seasonWhile attempting to use the vouchers, we were told they are expired and no longer valid. How are they no longer valid when there are still many games left this season. **************** told us that there were special stipulations, even tho the employee who handed them to us told us ANY GAME NEXT SEASON. We were out if luck and there was nothing they would be willing to doc

  Business Response

  Date: 06/14/2024

  The Yankees have no record that **************** purchased any tickets during the 2023 season.  Thus, in order to respond, we require the following information:

  1.  Specific seating locations and game attended during the 2023 season;

  2.  Identity of the person who purchased the tickets (i.e., name, address, e-mail, cell #) specified in 1, above; and

  3.  Copy (screenshot) of the voucher.  

  Customer Answer

  Date: 06/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The seating locations and game date was section 114a seats 1-4. Date of the game was Monday September 25th 2023, purchased by my father in law *********************** email address is ***************** and cellphone as requested ************. Attached a screenshot as requested of two of the vouchers given on that date. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 06/25/2024

  The image of the vouchers were not attached to complainant's response.  Please have complainant e-mail the image of the voucher to **********************************

• Initial Complaint

  Date:06/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the yankee game Sunday 6/9/24 with my son stayed in section 123 row 3 seat 1and 2 we ordered food in the third inning and it never arrived and nobody came to explain to us why. I paid a lot of money for those seats we were disappointed in the staff.

  Business Response

  Date: 06/18/2024

  The concessions order is handled through the Stadium's concessionaire via UberEats and not the Yankees.  Nevertheless, we've asked ******** to refund the amount claimed.  However, ******** informed us that they have twice tried contacting ************************ & he has not returned their calls.  UberEats needs the specific Order Number, which should be present in the App that ************************ used to make the purchase.  Please provide same & we will make sure the refund is issued.