Business ProfileforTwinunisexsalontheglambar Salon

On 12/30 I had an appointment to get my hair done. The day prior; from the salons instagram page, I clicked the link to book. (No where on her page does it tell bookers to view her website for further instructions, or anything in regards to filling out forms or sending in pictures) After booking through the link on her page. I recieved 2 messages via email from booksy confirming the appointment with an attachment in regards to the clients health and safety rules. NOTHING ELSE!The day of my appointment I showed up on time, rang the bell and was asked my name and appointment time. I replied and was told I did not fill out required documents. I explained that I never received it. The lady behind the intercom said she would send it again. (My phone number was given when I booked this appointment if documents wasnt received why wasnt I notified prior)After still not receiving it she told me I had to download the app. The minute I downloaded the app and entered my info the documents popped up. I asked them if I could come inside and complete it. One of the requirements was that I take photos of the front and back of my head ( How was I supposed to do that outside?) I said that doing this would make me late for my appointment Is that going to be an issue? The lady replied no.Now its 40 degrees and cold outside. I shamelessly go to the corner store to warm up and ask a random stranger to take my pictures. Filled out the documents and sent the pictures to the email address provided. I get back in front of the door and rang the bell.They claimed they never got the pictures. I told them it was sent to the email provided. As I was reading the email address she told me it was wrong. (However thats the email that is on the site) she than proceeded to tell me I was 30 minutes well into my appointment and I received a no show email from booksy.This is robbery! Her policy of pictures and signing documents are not clearly listed on ALL booking sites & was not sent to me prior my arrival. I WAS LEFT TO STAND IN THE COLD TO COMPLETE RIDICULOUS TASK AND THAN BE MARKED AS A NO SHOW THIS IS ROBBERY. TWINSUNISEXGLAMBAR 1. Took my deposit and did not send or let me know about forms and pictures I needed to submit until I got there. (Not even a text message prior stating that these things were needed. They had my number) seems like they were ok with just taking my money and not delivering any services. Immoral and unethical! 2. Left me out in the cold, refused to let me In or help me give them the information needed to get my hair done. (Email address to provide the info was WRONG) 3. Caused me to be late for my appointment even though I was standing right out side and than had the audacity to put me as a no show on the booksy app. 4. Offered no refund, no help and marked me as a no show while waiting outside in the cold. This again is robbery. This is not how you start off a new client relationship. This lady watched me outside her door and did absolutely nothing to help. Whoever handles the bookings are not thorough, dont follow up to see if the new clients provided the right information to get their hair done. Its a recipe for disaster for the client and a get rich quick scheme for the stylist. I should get my money back