Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a REMOVEDVN-220 phone on April 10 2026 was told that it's 1000% Brand new, turns out it isn't {its refurbished} and has multipole technical problems (flip open is squeaky, not clear calls and more).I also added a picture where you could clearly see REMOVEDprinted on the back cover which is an obvious mistake of REMOVED

  

  Business Response

  Date: 05/04/2026

  We take this matter seriously and appreciate the opportunity to respond.
  First, we want to clarify that the REMOVEDVN220 devices we sell are new overstock units, meaning they have never been previously activated or used by an end user. These devices may be sourced directly from manufacturer surplus or carrier excess inventory. As such, they may occasionally ship in non-retail packaging, but they are not refurbished and are fully covered by our 1-year warranty.
  Regarding the concern about the labeling (UN220 vs. VN220), this is not an error. The REMOVEDVN220 is commonly associated with multiple internal model identifiers, including UN220. These markings are used by the manufacturer/carrier and do not indicate a different or refurbished product.
  As for the reported issues (squeaky hinge, call clarity), this is not typical and may indicate a defective unit. We stand behind our products and are fully willing to resolve this.
  The customer is covered under our REMOVEDreturn/exchange policy, and we have already offered the following options:
  A replacement unit at no additional cost, or
  A return for refund in accordance with our return policy
  We encourage the customer to contact us directly so we can issue a return authorization and resolve this promptly.
  Our goal is always customer satisfaction, and we remain ready to make this right.

  Customer Answer

  Date: 05/05/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [our Answer Here]

  The answer regarding the model name is total nonsense, there is no such thing as wrong model names on part.

  regardless after using the phone for a few days it became even clearer that its a poorly refurbished product: the buttons frequently 

   double press,

  the phone doesn't flip close symmetrically (as noticable in picture).

  every part of the phones back that gets touched is scratched off.

  the places that are scratched off turn black as opposed to the originals that turn white (after years of wear).

  and that's all in addition to the flimsy squeaky flip I mentioned in my original complaint.

  I demand a full refund to the quick pay address I used to pay (By the way They made me Pay with quikpay or cash)

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

• Initial Complaint

  Date:12/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered phone in August. The phone that arrived was a different color. Was saved and given as a Christmas gift. Once activated, the phone glitches, freezes, and shuts off on its own at random times.Completely unusable

  

  Business Response

  Date: 12/31/2025

  Thank you for bringing this matter to our attention. We sincerely value every customer and always aim to ensure a positive experience.
  We would like to clarify our return and exchange policy:
  ElectronicsForce.com accepts returns and exchanges within 30 days of delivery, as clearly stated on our website at the time of purchase. This allows us to properly assess and process any issues while the product is still under our support period.
  In this case, the order was placed and delivered in August, and we were first notified of the issue after Christmas, which is unfortunately well beyond the 30-day return window. We understand this was a gift, and we are truly sorry to hear that the phone is experiencing performance issues, however the return period had fully expired by the time we were contacted.
  We would be happy to assist with manufacturer repair support if the device is still eligible.
  Please ask the customer to contact us directly at: REMOVED
  REMOVEDSupport

• Initial Complaint

  Date:12/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Electronics Force (electronicsforce.com) sold me an REMOVED-locked prepaid phone that was advertised and confirmed as a new unlocked device.On Nov 24, 2025, I purchased a new REMOVEDRazr+ 2025 (unlocked) from Electronics Force (order #REMOVED) for $502.43, including a $10.18 REMOVEDshipping fee, paid with my debit Mastercard. Before ordering their sales/customer service verbally confirmed it was new, factory-sealed, and unlocked. The listing never disclosed that it was carrier-locked or an REMOVEDprepaid device.?After 13 days, the phone arrived on Dec 7, 2025. When I inserted my SIM, the phone displayed network/SIM lock messages and would not accept other carriers. Using REMOVEDs official unlock portal with IMEI REMOVED, my request was denied with a message that it is an REMOVEDPREPAID device that must use the REMOVEDUnlock app (request REMOVEDon 12-21-2025). This confirms it is a locked REMOVEDprepaid phone, not the unlocked device advertised.?I contacted Electronics Force several times, provided screenshots and the REMOVEDdenial, and requested a refund or a truly new unlocked replacement. They repeatedly insisted it was unlocked, blamed me, and only after I said I would file a complaint did they offer a refund (require an REMOVED) and later said they would merely try to get an unlock code with no guarantee. If this were truly a new unlocked phone, I would not need an unlock code and it would not be classified as REMOVEDprepaid.?Advertising and selling a phone as new and unlocked when it is in fact an REMOVEDlocked prepaid device, then resisting a proper remedy, is unfair and deceptive under Massachusetts consumer protection law (Chapter 93A). Consumers are protected against false or misleading product representations that cause financial loss.?I am requesting a full refund of $502.43 for order #REMOVEDor a truly new, factory-sealed, unlocked REMOVEDRazr+ 2025 as advertised,including a prepaid return label mailed to my home address (I do not have a printer).

  

  Business Response

  Date: 12/28/2025

  Hello,
  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced that is never the outcome we want for our customers.
  Our records show that the item was sold as an unlocked device based on the information provided to us by our supplier. We understand from your report that you are encountering a carrier lock, and we certainly want to resolve this for you as quickly as possible.
  We attempted to assist with the unlock process, but we fully respect your request for a refund instead. We are happy to provide a full refund upon return of the device so we may inspect and verify the issue with the REMOVEDprovided.
  To move forward, please provide us with the REMOVEDnumber currently displayed on the device and confirm the return address so we may issue a prepaid return shipping label to you right away. Once the item is received back in the same condition, we will process a full refund of $502.43 promptly to your original payment method.
  We appreciate you giving us the opportunity to make this right and look forward to your reply so we can complete the resolution.
  Thank you,
  Electronics Force REMOVED

  Customer Answer

  Date: 01/07/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved. They have also given me the unlock code for the phone listed in the complaint. After all the denial of selling me a locked phone, they no longer could deny after all the attached evidence that it was indeed a locked AT&T Prepaid phone that needed an unlock code. I am satisfied with receiving the unlock code, but I am still very disappointed with their customer service and all they put me through to finally get them to do the right thing. Thank you to BBB and I'm sorry I had to file a complaint and hope this will help other customers to do their due diligence before purchasing from Electronics Force.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:12/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Kyocera Pro3 cell phone from this business for $548.66. It was supposed to be a brand new device. Today I received the phone and it's not new. It is not only used but it came broken. I tried to call the business on the number listed online and nobody picks up. I left two voicemails.

  

  Business Response

  Date: 12/28/2025

  Hello,
  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced.
  We take claims like this very seriously. Every Kyocera Pro3 device we sell is inspected to ensure it matches the condition advertised in this case, brand new. We would like to immediately investigate the issue and make this right for you.
  To verify the exact unit shipped, please provide us with the REMOVEDnumber from the phone you received. This will help us confirm whether there was an error in fulfillment and allow us to arrange a fast resolution such as a replacement or refund.

  Customer Answer

  Date: 01/05/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I already mailed back the phone and am waiting for a refund.  The phone was delivered on Saturday, 01/03/26.  I have attached a picture of the return shipment receipt 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  

  Business Response

  Date: 01/14/2026

  Hello,
  Thank you for your message.
  We have reviewed this order and would like to clarify that the purchase was fully refunded on January 6th to the original payment method used at checkout. No funds were retained by our company.
  Additionally, all Kyocera Pro3 devices we sell are 100% original and fully tested prior to shipment. However, once the concern was brought to our attention, the refund was processed promptly to resolve the matter.
  Please allow a few business days for the refunded amount to reflect on your account, depending on your bank or card issuers processing time.
  If you have any difficulty locating the refund on your statement or need further assistance, feel free to reply to this email and we will be happy to help.
  Best regards,

• Initial Complaint

  Date:08/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased what was supposed to be the international version of a REMOVEDGalaxy Ultra 5G SM-G998B. I instead received the US carrier unlocked version REMOVED.This was purchased on August the 11th and I paid for overnight shipping. It didn't arrive until a week later and I still have not been refunded for my shipping.I reached out to their customer service department and proceeded to be yelled at by a customer service REMOVEDhung up on, and denied a return/refund.I checked out using Express checkout on their website and so I did not receive an email with my order number. They were however able to look up my order number by the last four of my credit card used for purchase. The last four digits are REMOVED. The name on the order is REMOVED.

  

  Business Response

  Date: 08/17/2025

  Dear BBB and REMOVEDsincerely apologize for the frustration and inconvenience this order has caused. We would like to address the concerns raised:
  Product Version
  The item shipped was a REMOVEDGalaxy Ultra 5G model REMOVED, which is the REMOVEDfactory-unlocked version. We acknowledge that REMOVEDexpected the international version SM-G998B. We regret the mix-up and understand the disappointment this caused.
  Shipping Delay
  The order was placed with overnight shipping selected. While we shipped promptly, unfortunately, carrier delays extended the delivery time. Regardless, the expedited shipping fee should have been refunded due to the delay. We will issue a full refund for the shipping cost to REMOVEDoriginal payment method.
  Return/Refund Process
  We want to clarify that customers are always entitled to a return when the wrong version of a device is shipped. Our standard process requires a return authorization (RMA) so that we can properly track and process refunds. We regret if this was not clearly explained or if the interaction with our customer service team was less than professional. That does not reflect our company values, and we will review this internally to ensure it does not happen again.
  Next Steps for Resolution
  We invite REMOVEDto return the device at no cost using a prepaid return label we will provide. Once the item is received back in our facility, a full refund for the purchase (including shipping) will be issued promptly. If preferred, we can also exchange the device for the correct international version.
  We value all our customers and regret that this experience fell short of expectations. Please rest assured that we are committed to resolving this matter quickly and respectfully.
  Sincerely,

  Customer Answer

  Date: 08/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.

  I will need the prepaid shipping label sent to:

  REMOVED
  
  Sincerely,
  
  REMOVED
  
  
  
   
  

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a new mint Galaxy Note. I received a blue USED Galaxy Note. When I emailed the business they responded with "Send it to this address". Did not even make it clear if I would even get a refund. After reading the "good" reviews closer, they are duplicated. Other people said they sent their incorrect items back and never received a refund.

  

  Business Response

  Date: 06/20/2025

  Hello

  this was already resolve with the consumer

  Customer Answer

  Date: 06/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Electronic Force Regarding Unresolved Return of REMOVEDFolder 2 Phone Dear Better Business Bureau,I am writing to formally lodge a complaint against Electronic Force concerning an unresolved issue regarding a return of a 'REMOVEDFolder 2' phone. Despite repeated efforts to resolve this matter directly with the company, I have not received satisfactory assistance or resolution.Purchase and Return Details:Product: REMOVEDFolder 2 phone Price: $200 Order Number: REMOVEDPurchase Receipt: Available Return Approval: I have the email approving my return request.Incident Summary:After purchasing the phone, I discovered that it only supports 3G service, not the standard 4G.I filed a return request and received approval via email.Since I live near their office at REMOVED, and my address is REMOVED, I requested to drop off the phone instead of shipping it, to which they agreed via email.On June 25 at 11:55 AM, I dropped off the phone at their office. Unfortunately, I did not realize that dropping it off in person would leave me without proof of arrival.The following day, Electronic Force contacted me requesting the phone's password, which I provided.Subsequent Issues:Despite my repeated attempts to follow up, months passed without any confirmation of receipt or further communication from the company.Every time I called, I was told that the manager was 'on vacation.'When I finally got through to them, they claimed to have no record of the transaction and suggested I visit their office.During my visit, they promised to check security camera footage from June 25 at 11:55 AM to confirm my drop-off but have since ignored my calls and inquiries.Desired Settlement: I am seeking a refund of $200 for the returned REMOVEDFolder 2, see below.Thank you for your attention to this urgent issue. I look forward to your assistance in achieving a resolution.Sincerely,REMOVED

  

  Business Response

  Date: 12/17/2024

  Hello

  we do accept returns please use the link below to request a return

  REMOVED

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:
  

  
  

   
  Hello,
  I am sorry to say but my complain on Electronic force has not been resolved. The reference ID # REMOVED. This was the complain:
   
  ''Subject: Formal Complaint Against Electronic Force Regarding Unresolved Return of Samsung Folder 2 Phone Dear Better Business Bureau, I am writing to formally lodge a complaint against Electronic Force concerning an unresolved issue regarding a return of a 'Samsung Folder 2' phone. Despite repeated efforts to resolve this matter directly with the company, I have not received satisfactory assistance or resolution. Purchase and Return Details: Product: Samsung Folder 2 phone Price: $200 Order Number: 61310 Purchase Receipt: Available Return Approval: I have the email approving my return request. Incident Summary: After purchasing the phone, I discovered that it only supports 3G service, not the standard 4G. I filed a return request and received approval via email. Since I live near their office at REMOVED and my address is REMOVEDI requested to drop off the phone instead of shipping it, to which they agreed via email. On June 25 at 11:55 AM, I dropped off the phone at their office. Unfortunately, I did not realize that dropping it off in person would leave me without proof of arrival. The following day, Electronic Force contacted me requesting the phone's password, which I provided. Subsequent Issues: Despite my repeated attempts to follow up, months passed without any confirmation of receipt or further communication from the company. Every time I called, I was told that the manager was 'on vacation.' When I finally got through to them, they claimed to have no record of the transaction and suggested I visit their office. During my visit, they promised to check security camera footage from June 25 at 11:55 AM to confirm my drop-off but have since ignored my calls and inquiries. Desired Settlement: I am seeking a refund of $200 for the returned Samsung Folder 2, see below. Thank you for your attention to this urgent issue. I look forward to your assistance in achieving a resolution. Sincerely, REMOVED.''
   
  This was the desired resolution: "Desired Settlement: Other (requires explanation)
  I am seeking a refund of $200 for the returned Samsung Folder 2 phone or an acknowledgment and processing of the return as initially agreed upon. Additionally, I seek assurance that this matter will be resolved promptly and fairly to prevent further inconvenience."
   
  And unfortunately, this was the company only and final response: "Hello, we do accept returns please use the link below to request a return." 
  As you can see their response was not of help to my complain.
  Please let me know what you can do.
  Thank you again.

  
  
  
  Sincerely,
  
  
  
  REMOVED
  
  
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 04/21/2025

  To Whom It May Concern,
  Thank you for the opportunity to respond to the complaint regarding the return of a REMOVEDFolder 2 phone for order #REMOVED.
  We confirm that the customer requested a return, and we approved it accordingly. However, despite the customers claim that the item was dropped off at our office on June 25 at 11:55 AM, we have no record of receiving the device. The customer did not obtain or provide any proof of delivery, such as a signed acknowledgment or a photo showing the drop-off, which is required for in-person returns.
  Our return policy clearly advises customers to use a trackable shipping method to ensure delivery confirmation. This protects both the customer and our business from miscommunication or disputes. Since no package was received, and there is no supporting documentation, we must conclude that the merchandise was never returned to us.
  Furthermore, our internal records show no evidence of the item being received, logged, or matched to this order. No refund can be issued for merchandise that was not returned.
  We take customer service seriously and made good faith efforts to follow up, including offering to check security footage. Unfortunately, due to the lack of identifying details and the time elapsed, we could not verify the customer's claim.
  To summarize:
  A return was authorized.
  The merchandise was never returned to us.
  No refund is due.
  Should the customer provide any credible evidence showing the return occurred, we are more than willing to revisit the matter. Until then, we must stand by our position.
  Sincerely,
  REMOVED

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Subject: Urgent Rebuttal Regarding Order #REMOVEDRequest for Immediate Refund
  
  Dear ElectronicsForce Customer Support Team,
  
  I am writing in response to your recent message concerning the return of my REMOVEDFolder 2 phone under order #REMOVED. I must respectfully but firmly disagree with your conclusion that the merchandise was never returned. I complied with your instructions when I dropped off the phone in person at your Brooklyn office on June 25 at 11:55 AM, as confirmed in our email correspondence. The approval of the in-person return and your subsequent request for the phones password are clear indications that you recognized the return process was underway. It is unreasonable to place the entire burden of proof on me when you, as the receiving party, agreed to an alternative method one that inherently relies on your own internal processes to document the transaction.
  
  I understand that your standard return policy recommends using trackable shipping to ensure proof of delivery. However, in this instance, I acted in good faith by following a mutually agreed-upon procedure. Our prior correspondences confirm that you accepted my drop-off at your office and that I would not need additional tracking information for this return. It is therefore concerning that your records do not reflect a receipt of the merchandise despite my compliance. This lapse in internal documentation does not invalidate my claim; rather, it indicates a potential deficiency in your handling and logging of in-person returns.
  
  Moreover, your previous offer to review security camera footage for the drop-off time further supports the likelihood that evidence exists to confirm my return. Instead of focusing solely on the absence of a physical signature or photo, I urge you to consider the totality of the documented communications between us. My prompt submission of the phones password at your request is a further demonstration of my intention to complete the return process as agreed. I respectfully request that you re-examine your internal records and security footage from June 25 at 11:55 AM to verify the drop-off.
  
  In light of these facts and our mutually documented agreement, I insist on an immediate refund of $200 for the returned REMOVEDFolder 2 phone. If a resolution is not forthcoming, I will have no alternative but to pursue further action through the appropriate consumer protection channels, including escalating the matter with the Better Business Bureau.
  
  I trust that you will review this matter diligently and ensure that the refund is processed without further delay.
  

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a REMOVEDGalaxy S22+ - 128GB - Phantom REMOVEDcell phone from the Electronics Force store and received a black used phone. A different phone than the one purchased, and worse it was used. The ad in the website never mentioned it was a used product. I want to return the product and receive a full refund, but the store charges me a 15% restocking fee and I refuse to pay it because I think it's unfair. It was an error on them. Therefore I want to get the full money spent on the purchase back.Order Nr. #REMOVEDDate of the purchase: May 27, 2024 Amount: USD REMOVED

  

  Business Response

  Date: 06/10/2024

  please send it to the address below once we get it we will refund minus a restocking fee
  electronicsforce
  REMOVED

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  First: How come I should send the mobile back to an address that shows in REMOVEDMaps as an REMOVED(please see: REMOVED)

  Second: I refuse to pay a restocking fee. It was eletronics force mistake to send me the worng mobile and I won't pay anything for your error.

  
  

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  

  Business Response

  Date: 06/26/2024

  please send it to the address below once we get it we will refund minus a restocking fee
  electronicsforce
  REMOVED

• Initial Complaint

  Date:02/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the wrong phone (ordered an unlocked phone, received a REMOVEDphone) from Electronics Force in December 2023 and reached out to them on 12/26/23, requesting an exchange for the product I had ordered (order #REMOVED). After confirming the REMOVEDnumber and my order information, they agreed to send me the correct phone once I returned the phone I initially received with reimbursement for my shipping costs ($10.40) on 1/2/24. However, once they received the phone, they proceeded to only refund me the full cost of my purchase without notice, told me that a replacement phone was not available despite accepting new orders for the same product on their website, and did not reimburse me for my shipping costs. When I reached out to them about reimbursement of my shipping costs, they replied on 1/17/24 that it would be refunded by the next billing cycle. When I followed up at the end of the month on 2/1/24, they would not confirm any reimbursement and told me instead to contact their billing department. I am submitting this complaint because, as of 2/3/24, I have still not received any reimbursement for my shipping costs and had to contact them multiple times at each step to even get my original purchase refunded when they sent me the wrong product to begin with.

  

  Business Response

  Date: 02/05/2024

  Hello

  this transaction was fully refunded
  

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  While I did receive a refund for the original purchase itself, I have not yet received the refund for the additional shipping cost ($10.40) for sending back the cell phone to the company when I was sent the wrong product.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  

  Business Response

  Date: 02/27/2024

  money was refunded to your paypal account

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for all of your support in helping to resolve this issue. I greatly appreciate it. 
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:08/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new phone from Electronics Force. REMOVEDcreated a shipping label but REMOVEDhad no record of the phone actually being mailed to me. Seller assured me it was mailed. After several weeks I decided to cancel the order. After requesting cancellation the seller evidently shipped the phone. I refused delivery and never came into possession of the phone. I received only a partial refund. REMOVEDrefused to issue a full refund.

  

  Business Response

  Date: 08/04/2023

  Hello

  please see company return policy

  REMOVED

  Shipping & Returns
  Return Policy: 
  
  1) Management must authorize all returns. Contact us for an authorization number before shipping back any merchandise. 
  
  2 Returns/Exchanges  are permitted within 30 days from the date of merchadise was delivered. All returns AND undelivered and refused packages  are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insurance.
  
  a) All returns must include original factory box, original factory packaging (foam plastic wrappings, etc.) blank unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. 
  
  b) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. 
  
  c) To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable. 
  
  d) All returns must include all the factory accessories that came with the item. No returns will be accepted if any packed accessories are missing. 
  
  e) All returns must be authorized by us, please click here for our online authorization request form, or email REMOVEDto request an authorization number and instructions prior to shipping any goods back.. With your return, enclose the original receipt or a copy of it. Also include a brief letter of explanation of why the merchandise is being returned and state your request for either a refund or an exchange. Include the authorization number on the letter, and on the outside of the shipping box (on the shipping label). 
  
  f) If the item being exchanged or returned is due to a manufacturer defect or the item being DOA, the return shipping will be covered by us. Otherwise all return shipping costs are the customers responsibility. 
  
  3) Your receipt is good for all manufacturers warranties (when applicable). 
  
  4) Your receipt will be necessary for any future warranty or insurance claims you REMOVEDneed to make. Please keep it in a safe place. We cannot issue duplicate receipts. 
  
  5) Repairs on defective merchandise are handled by the manufacturer and not by us, unless otherwise indicated on the receipt. 
  g) electronicsforce only sale cell phone devices we do not activate or provide service to devices that being sold at electronicsforce. please be advise this is customer responsibility to verify that the phone they buying will work on desire network if you unsure please call our customer service at REMOVED
  
  6) If any item arrives damaged due to shipping, immediately contact the manufacturer. Keep all shipping cartons; and contact our customer service immediately. 
  
  7) We reserve the right to limit quantities. 
  8) We Reserve the right to cancel order without furher notice
  
  9) All images are for illustration only, and REMOVEDnot represent the product described. 
  
  10) We are not responsible for typographical errors.
  Cancellation Policy: 
  
  1) Orders can be cancelled within 1 hour after the order is placed, assuming is did not yet ship. 
  
  2) Any order that has already shipped REMOVEDnot be cancelled. 
  
  3) Please be advise in the event customer requests to cancel there will cancellation fee of 10%.
  
  Shipping Policy: 
  we can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card. There are no exceptions to this rule. Please Be advise if we unable to verify you shipping address with your credit card issuing bank your order will be shipped to your billing address
  
  Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly. 
  
  Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date REMOVEDdiffer from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To REMOVEDand REMOVEDwill take longer even if selected overnight it can take up to 5 days