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Business Profile

Online Retailer

Etsy, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

Customer Complaints Summary

  • 7,167 total complaints in the last 3 years.
  • 4,702 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Appeal for Shop Reopening and Investigation Dear Better Business Bureau,I am writing to file a complaint against Etsy regarding the unexpected closure of my Etsy shop, *********. I have been selling on Etsy for nearly three years and have always adhered to the platform's policies and ************* mentioned in my previous appeal to Etsy, the closure has had a significant negative impact on my business. Due to the closure, three buyers have canceled their orders and opened cases against me, resulting in a loss of my hard-earned income.I believe there may have been an error on Etsy's part that led to the closure. I kindly request you to investigate the matter and provide a clear and specific explanation for the closure of my ******* is possible that the closure may be related to a credit card issue, but I am unsure. I have previously submitted an appeal to Etsy, but in my haste and distress, I may have provided incorrect information.Despite multiple attempts to contact Etsy support, I have not received any response to my appeal.I am heavily reliant on my Etsy shop for my livelihood, and I urge you to assist me in resolving this issue as soon as possible. Please help me recover my shop so I can continue to serve my customers.Thank you for your prompt attention to this matter.Sincerely,******** ****** *********

    Customer Answer

    Date: 09/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ******



     

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company name Etsy 15/09/2024 Hello my name is ****** I open an Etsy store account around 3 weeks ago, But today on the 15/09/2024 I checked my account and it was suspended with out any notice, we didn't receive any email notification about any issue, I am very confuse I don't know what is happening, I was doing everything according to Etsy polices, I tried to get help from Etsy and I fill out an appeal, within less than an hour I received and email telling me that "your appeal has been denied" without any explanation why, I have not violated any policies in my Elylittleshop shop. My Etsy shop is the most important thing to me at the moment, and I would never do anything to harm it. I am eager to know what I can do to restore my shop as soon as possible. Please let me know if there's anything I can do, and I'll be happy to collaborate with whatever is required. Thank you in advance.

    Customer Answer

    Date: 11/14/2024

    Better Business Bureau:

    At this time, I have not been contacted by Etsy, Inc. regarding complaint ID ********.

    Sincerely,

    ****** * **** *****

  • Initial Complaint

    Date:09/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Etsy Support Team,My name is ***** ******, though I go by **** ******. I own ************** on Etsy, where I sell digital products designed to be printed on items such as shirts, cups, and paper. I am writing to you because my account was suddenly banned yesterday, and I am unsure of the reason for this decision.I take great pride in ensuring that all my products are original creations, and I have always followed Etsys policies closely. As a small business owner, I chose Etsy because of its strong support for entrepreneurs like myself. I am committed to growing my shop and continuing to deliver high-quality digital products to my customers.I believe this may be a misunderstanding, and I am more than willing to provide any necessary information or clarification to resolve the issue. My business relies on Etsy, and I hope to continue contributing to the platform while expanding my shop.Thank you for your time and assistance. I look forward to your guidance on how to reinstate my account.Sincerely,**** ****** **************

  • Initial Complaint

    Date:09/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to appeal the suspension of my Etsy account. I recently received notification that my account has been suspended, but I was not provided with a clear explanation for the suspension. I understand that Etsy takes the integrity of its marketplace seriously, and I am committed to ensuring that I am operating within the guidelines set out by Etsy I tried completing a purchase when my transaction was declined, even though all my banking and information were correct. Turns out my account was suspended for no apparent reason. I made an appeal, but my appeal got denied and my account was deemed not qualified for reinstatement and was permanently banned. I made a few purchases a couple of days ago and it worked out perfectly fine but now it's not working and I was suspended. I was just hoping I could get my account back, so I can continue to shop on Etsy. I've tried to get in contact with customer service, but I just keep getting the same automated responses to my answer and Etsy seems not to have a real way to get into contact with an actual person

  • Initial Complaint

    Date:09/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Etsy store, *******************, was wrongfully banned due to alleged violations of Etsy's Creativity Standards. All the items sold in my shop are handmade costumes, and I believe this ban was issued in error.I received an email from Etsys ************** team mentioning policy violations and warnings. However, I was not made aware of any specific violations that applied to my listings. Despite prior communications, Etsy has not provided sufficient information to help me understand what caused the suspension of my account.I would like ********************** to review the case again, as I believe my shop complies with the platform's policies, and I should be allowed to continue selling my handmade items.

  • Initial Complaint

    Date:09/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a member of etsy since 2023, i started my shop in nov ********************************** july 2024, I had made hard work in posting my listing and made sure I don't violate any of their rules. Unfortunately after a 2nd attempt from someone to buy in my shop it suddenly got suspended and I tried appealing to them but they mentioned they will not reinstate without proper explanation of which policy I violated. I wish they did as I might be able to explain my case to them.

  • Initial Complaint

    Date:09/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have started business at etsy at May, 21th 2024. My business is focused on creating digital product with wedding theme.Before my account was permanently suspended, I have launched 20 lists of wedding video template that create using canva and also can shared using canva template link. All asset that I used to create that products are from ***** itself that can use for commercial (expect if I just resell that asset without do any modification, and I don't do that).My account had suspended since September, 6th 2024 and also have tried to do file appeal. But my appeal was denied and I can't re-appeal again (it's mean my account is officially permanent suspended my Etsy) without say the exact reason on why my account was suspended. They just say that my account was violated their term of use *****************************************************. But for me, I don't any actions that infringe the etsy's term of use.I hope BBB can help me to reinstate my etsy account.Thank you Dear,*******

    Customer Answer

    Date: 10/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Etsy, Inc. regarding complaint ID ********.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a seller who has been repeatedly targeted and discriminated against by Etsy. This is the third time I have filed a complaint with the Better Business Bureau (BBB) due to Etsys chronic targeting of my personal designs. I create original designs using a combination of AI and additional elements for print-on-demand placement on new products that I produce. Despite my efforts, Etsy continues to remove my designs and threaten to suspend my shop and close me down. I have worked extremely hard, putting in long hours to build my business, and I have paid significant fees to Etsy. However, their inability to provide satisfactory seller support and address my concerns has left me frustrated. Instead of receiving meaningful responses, I am sent generic emails that do not address my specific issues. Today, I received an email praising my performance, but just five minutes later, I was notified that all of my badges, which I worked so hard to earn, were removed, and I was once again suspended.I have sent several emails and communicated with Etsys support team regarding my AI-generated designs created using Kittl prompts. There has been no infringement, and I have not violated any of Etsys policies. Despite this, I spent over two hours on the phone and in chat with customer support, only to receive conflicting answers. Etsys representatives seem to lack knowledge about print-on-demand (POD), with some falsely claiming that my items were resold and not new. They even claimed Etsy no longer supports POD, which is untrue. As a result, they refused to reinstate my listings.This situation is not newI experienced similar issues in July and on previous occasions with my original designs. Recently, within 60 seconds of posting three handbag listings featuring my designs, they were taken down. Did anyone even review them properly? Please see the attached documents for reference.

    Customer Answer

    Date: 10/09/2024

    Better Business Bureau:

    At this time, I have not been contacted by Etsy, Inc. regarding complaint ID ********.

    Sincerely,

    *** *****

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about Etsy suspending my account. They suspended it on July 23, 2024. They sent an email with no explanation, just said policy violations. They gave us no indication, explanation or recourse as how to fix the issue. I have appealed 3 times and still no explanation. The last appeal was not even responded to at all after waiting another 2 weeks for their response.The Shop name is JIMCO Woodworks and the shop id is ****************************************************** Prior to this suspension they had suspended it and then the next day sent an email saying that it was a mistake, during that time they cancelled and refunded the customers that were in progress. When it got reinstated they said that I had better watch out because I had too many cancelled orders. The next week they suspended it again and here I am.I have gone through my account and can not find anything wrong. The only thing is that my wife had an account that got suspended (she is also filing a complaint) she also got no answer or indication of what any problem was. She went through hers and fixed anything that she thought might be wrong but still no answer from etsy. I really appreciate anything that you can do for me and my wife. Thank you *** ******

    Customer Answer

    Date: 10/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Etsy, Inc. regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 11, 2024, at 7:01 PM, I received an email from Etsy's ************** team. who permanently suspended my account for violating *********************** Terms of Use. Etsy says: Violations may include but are not limited to, 1. Items listed for sale dont meet our handmade, vintage, or craft supply policies; 2. Items violate Etsys Prohibited Items Policy; 3. Shop violates Etsy's Intellectual Property Policy; the account owners information is inconsistent, incorrect, or is closely associated with an account previously suspended by Etsy. You cant sell or shop on Etsy anymore using this account or any other account you create. Just a vague list of reasons for NO SPECIFIC VIOLATION, causing me significant financial hardship.Sep 11, 2024, 8:23PM EDT Appeal filed: I am really new to working my Esty business. My account was suspended without clear understanding as to what policy I am in violation of; how am I supposed to know what I did wrong? I believe I am meeting all regulations, and if I violated a policy, I am sincerely not aware. Etsy: Are there any actions you've taken to address your suspension? Me: I do not know what actions I need to take; I have not had any warning that I was not in compliance with Etsy's policies. I am unsure what I am in violation of to make corrections. I am a big believer in following policy and rules. Please advise what I can do to stay in good standing. Etsy: How will your business practices change if you regain account access? I am still very new to this platform as far as working my business. I will continue to learn all of Esty's policies and regulations and abide by them. Please have grace with me as I am still learning.Sep 11, 2024, 8:33 PM EDT Etsys ************** team: Thanks for taking the time to submit an appeal. After a thorough review of your appeal and all relevant information, we regret to inform you that your appeal has been denied. STILL WITH EXPLAINATION WHY.

    Customer Answer

    Date: 10/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Etsy, Inc. regarding complaint ID ********.

    Sincerely,

    ***** *****

Etsy, Inc. is NOT a BBB Accredited Business.

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