Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a handmade prayer bead making company based in ****************, since 2005. I have been selling on Etsy since 2010 without issue. 95% of my handmade items are made by me in ********, the other 5% were imported, this when I established my account in 2010 was not an issue not in breach of any TOS that I was aware of. Etsy has been having financial trouble for years, and they are now using AI bots/ algorithms to shut down active seller account prohibiting many from selling or even purchasing on their platform. They make false accusations, changed their TOS and TOU without notifying sellers saying things like original handmade goods are in fact, not handmade and have no real person to discuss issues with and no live person to review appeals. I removed the 5 or 6 imported necklaces and filed and appeal, 100% in concurrence with their TOS and banned. Many valid sellers account are being suspended permanently with account balances from sales that they cannot access for 180 days or more and seller can not ship orders.Once banned sellers can not only not sell, but they cant not ever open another store, or even purchase on their platform being unjustly treated like criminals, when in fact many of us were accused falsely. I have bought many things there that are essential components of my manufacturing business with long term trusted relationships with vendors, now Etsy has prohibited me from even buying, image if thousands of peoples Amazon account were suspended and the platform told then they could never shop there again, egregious. If you have a problem on a platform,you should be notified and have staff there to *respectfully guide you.* There are thousands of complaints of near criminal wrongdoing, please investigate these practices at once, and mandate they they cease this bot/ suspension practice, and at least permit sellers to collect funds and shop there again. *************************************************************************************************************************************

  Business Response

  Date: 08/03/2024

  Dear Mediator:
  This letter sets forth Etsys position regarding the response to the complaint filed July 25, 2024, against Etsy, Inc. (Etsy). Etsys service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  In the complaint, the Customer states that their account was suspended in error. The Customer requests the reinstatement of their account. 
  The Customers account has already been reinstated at this time. 
  Occasionally listings and accounts that meet *********************** policies mistakenly get caught up within the systems that we have in place to protect the safety and security of the marketplace. While were unable to share further details, please know we are continuously working to improve the accuracy of these systems.
  We apologize for any inconvenience this may have caused. 
  Etsy considers this matter closed. If we can help with anything else, please get in touch via our contact page: ***********************************************
  Sincerely,
  Etsy Support
  
  

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a online etsy seller. my account name is lionsandmoons I make a living online selling items for etsy. I have been selling items for etsy for the last 6 years I have over 5500 sales and I'm a 5 star shop. I have made 60k a year for the last 6 years. On July 23 I was shut down for no reason. There AI is targeting my items online and flagging my account for no reason and now they shut down my account for no reason. I spoke to a manger about 3 years ago he said he had fixed the issue this year it got flagged twice for no reason then they shut it down I am heart broken I put all my energy into etsy to feed me and my family and I did nothing wrong to get my income wipped out and my store shut down. I have not got a response from etsy there is no one helping or looking at my account . how is this legal in ******* ? I work for the ********** of *********** fl I only sell houseplants and decor it was no reason for them to take my account away please help

  Business Response

  Date: 07/30/2024

  **** *** **** ***               *** ****** ******** ******                     **************************************************                     ****************** *** ******     ********************************************* ***               **** * ********
  

  Dear Mediator:

  This letter sets forth Etsys position regarding the response to the complaint filed 7/24/2024, against Etsy, Inc. (Etsy). Etsys service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.

  In the complaint, the Customer states that their selling privileges were erroneously revoked. The Customer requests that their selling privileges be reinstated. 

  Etsys Policy states that the following types of items are prohibited or restricted on Etsy (****************************************************):

  Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
  Animal Products and Human Remains
  Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
  Hate Items: Items that Promote, Support, or Glorify Hatred
  Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
  Internationally Regulated Items
  Pornography and Mature Content
  Violent Items: Items that Promote, Support, or Glorify Violence
  

  This policy is a part of our Terms of Use (*****************************************************) . By using any of our Services, you agree to this policy and our Terms of Use.
  

  On the following dates, the member received warnings that their listings violated our Prohibited Items Policy and that we had removed said listing:
  Nov 10, 2022, Apr 20, 2023, Apr 22, 2023, Apr 23, 2023, Nov 7, 2023, May 11, 2024, Jul 16, 2024
  

  On July 23, 2024 the Customers account was suspended for violating our Drugs and Drug-like Substances policy.
  
  On July 24, 2024, the member appealed their suspension but after a full review of their shop, listings and history, their appeal was denied. 
  
  Etsy considers this matter closed. If we can help with anything else, please get in touch via our contact page: ***********************************************
  

  Sincerely,
  

  Etsy, Inc.
  

  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Permanently suspended for violating policy in etsy We convinced etsy that we didn't violate any policy. Here is our shop information:************* ******************************* We are new to business and we got suspended without violate any policy

  Business Response

  Date: 07/31/2024

  ******** ***               *** ****** ******** ******                     **************************************************                     ****************** *** ******        ********************************************* ***               **** * ********
  

  Dear Mediator:
  

  This letter sets forth Etsys position regarding the response to the complaint filed on 07/24/24, against Etsy, Inc. (Etsy). Etsys service, ********, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  

  Etsys Terms of Use can be found here:  *****************************************************
  In the complaint, the Customer states their account was suspended. The Customer requests a review of their account and reinstatement. 
  

  Our records show the Customers account was suspended on 05/29/24 due to violations of Etsys Terms of Use. 
  

  Customers account had been permanently suspended for violating Etsys Terms of Use which may include but arent limited to:
  * Items listed for sale dont meet our handmade, vintage, or craft supply policies
  * Items violate Etsys Prohibited Items Policy - ***************************************************
  * Shop violates Etsy's Intellectual Property Policy - *******************************************
  * The account owners information is inconsistent, incorrect, or closely associated with an account previously removed from Etsy
  

  The Customers account was identified as a risk based on a close review of their account information. As a result, the Customers account  was suspended.
  
  In order to protect the Etsy marketplace, we are not able to disclose our internal review process.
  
  Etsys Terms of Use state We may terminate or suspend your account (and any accounts ********************** determines are related to your account) and your access to the Services should we have reason to believe you, your Content, or your use of the Services violate our Terms..
  
  Etsy considers this matter closed. If we can help with anything else, the Customer should get in touch via our contact page: ***********************************************.
  
  Sincerely,
  Etsy, Inc.
  

  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Permanently suspended for violating policy in etsy We convinced etsy that we didn't violate any policy. Here is our shop information:******************, ***** *** MEN We are new to business and we got suspended without violate any policy

  Business Response

  Date: 08/04/2024

  ******** ***               *** ****** ******** ******                     **************************************************                     ****************** *** ******        ********************************************* ***               **** * ********
  

  Dear Mediator:
  

  This letter sets forth Etsys position regarding the response to the complaint filed on 07/24, against Etsy, Inc. (Etsy). Etsys service, ********, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  

  Etsys Terms of Use can be found here:  *****************************************************
  

  In the complaint, the Customer states their account was suspended. The Customer requests a review of their account and reinstatement. 
  

  Our records show the Customers account was suspended on 05/29/24 due to violations of Etsys Terms of Use. 
  

  Customers account had been permanently suspended for violating Etsys Terms of Use which may include but arent limited to:
  * Items listed for sale dont meet our handmade, vintage, or craft supply policies
  * Items violate Etsys Prohibited Items Policy - ***************************************************
  * Shop violates Etsy's Intellectual Property Policy - *******************************************
  * The account owners information is inconsistent, incorrect, or closely associated with an account previously removed from Etsy
  

  The Customers account was identified as a risk based on a close review of their account information. As a result, the Customers account  was suspended.
  
  In order to protect the Etsy marketplace, we are not able to disclose our internal review process.
  
  Etsys Terms of Use state We may terminate or suspend your account (and any accounts ********************** determines are related to your account) and your access to the Services should we have reason to believe you, your Content, or your use of the Services violate our Terms..
  
  Etsy considers this matter closed. If we can help with anything else, the Customer should get in touch via our contact page: ***********************************************.
  

  Sincerely,
  Etsy, Inc.
  

  
  

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They closed my Etsy account for no reason

  Business Response

  Date: 07/31/2024

  **** ** **** ***               *** ****** ******** ******                     *******************************                     ****************** *** ******        ********************************************* ***               **** * ********
  Dear Mediator:
  
  This letter sets forth Etsys position regarding the response to the complaint filed on July 23 2024, against Etsy, Inc. (Etsy). Etsys service, ********* is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  
  Etsys Terms of Use can be found here:  *****************************************************
  
  Etsys Terms of Use state We may terminate or suspend your account (and any accounts ********************** determines are related to your account) and your access to the Services should we have reason to believe you, your Content, or your use of the Services violate our Terms..
  
  In the complaint, the Customer states their shop was suspended.   The Customer requests their shop be reinstated.
  
  Customers account has already been reinstated.  An email notification of reinstatement was sent on July 31 2024 to the email address associated with the Customers shop.
  
  ********************** has automated systems in place to protect the safety and security of the Etsy marketplace. These systems are monitored, but occasionally shops operating within our policies may be caught up in them. 
  
  We apologize for any inconvenience this may have caused.
  
  Etsy considers this matter closed. If we can help with anything else, Customer should get in touch via our contact page: ***********************************************
  
  Sincerely,
  Etsy, Inc.
  
  

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an Etsy account on June 17th (5 weeks ago). I thoroughly read their terms and ensured I was not violating any of their policies. I went through all the steps and created my account and first listing (selling paper party banners I make by hand). I paid all associated fees to set up the account and make my first listing (around $25). Etsy suspended my account within 12 hours. Upon inquiry, they sent me a generic email. The email stated definitions for suspension but did not state information regarding my account (see below). I appealed the decision and waited the 2 week period twice and they did not respond either time. I used the Etsy callback number on July 22nd and was informed my account is permanently suspended. The employee reported he didn't know why and is not able to review my file to give me a reason. After expressing I feel that Etsy is scamming people out of paying the enrolment fee and not providing the service and demanding to speak to a manager, they reimbursed me $20 and told me I was permanently suspended, my account would be closed and I would never be able to buy or sell on Etsy again. I believe Etsy is scamming people and suspending them without reason. This is part of the email I received:If your Etsy account is **********************, it may be permanently suspended for violating Etsys Terms of Use. This may include but isnt limited to:Items listed for sale dont meet our handmade, vintage, or craft supply policies Items violate Etsys Prohibited Items Policy Shop violates Etsy's Intellectual Property Policy The account owners information is inconsistent, incorrect, or closely associated with an account previously removed from Etsy Heres what permanent account suspension means:You are no longer able to sell or buy on Etsy in any account.This suspension applies to this account and any other account you are involved in operating. Any accounts you create or use will be terminated.

  Business Response

  Date: 07/31/2024

  **** ** **** ***               *** ****** ******** ******                     *******************************                     ****************** *** ******        ********************************************* ***               **** * ********
  
  Dear Mediator:
  
  This letter sets forth Etsys position regarding the response to the complaint filed on July 23 2024, against Etsy, Inc. (Etsy). Etsys service, ********, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  
  Etsys Terms of Use can be found here:  *****************************************************
  
  In the complaint, the Customer states their account was suspended. The Customer requests clarification.  
  
  Our records show the Customers account was suspended on June ******* due to violations of Etsys Terms of Use. 
  
  Customers account had been permanently suspended for violating Etsys Terms of Use which may include but arent limited to:
  * Items listed for sale dont meet our handmade, vintage, or craft supply policies
  * Items violate Etsys Prohibited Items Policy - ***************************************************
  * Shop violates Etsy's Intellectual Property Policy - *******************************************
  * The account owners information is inconsistent, incorrect, or closely associated with an account previously removed from Etsy
  The Customers account was identified as a risk based on a close review of their account information. As a result, the Customers account  was suspended.
  
  In order to protect the Etsy marketplace, we are not able to disclose our internal review process.
  
  Etsys Terms of Use state We may terminate or suspend your account (and any accounts ********************** determines are related to your account) and your access to the Services should we have reason to believe you, your Content, or your use of the Services violate our Terms..
  
  Customer does have the option to file an appeal if Customer believes the suspension of their account was made in error.  Customer can review *********************** Help Article: Learn More About How To File An Appeal here:  *****************************************************************************************************************************; Customer will want to log into their account using a web browser.  Etsy mobile apps will not work when an account is paused or suspended.  We recommend a computer or laptop for easier navigation. 
  Etsy considers this matter closed. Etsy will be glad to review Customers appeal once they submit it.  Without an appeal, we do not have enough information to review for reinstatement. If we can help with anything else, Customer should get in touch via our contact page: ***********************************************.
  
  Sincerely,
  Etsy, Inc.
  
  
  

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Etsy states that my account is a risk and has been permanently suspended due to my account information. I have reviewed my account information and have not made any errors in entering my information. Please inform me what information you believe is incorrect and I am happy to correct it or provide you more information. 

  You also provide generic information regarding Etsy's appeal process. I am familiar with the appeal process and I have appealed the decision 4 times now, and each time Etsy dismisses my appeal without providing information. I called Etsy and was informed I am permanently suspended and there is nothing I can do to reinstate my account and my appeals will continue to be denied. By not working with your clients to support them to correct something as simple as contact information, and permanently suspending them without providing reason, I believe you are scamming people out of the enrolment fee to join Etsy. It is clear that you have too many people wanting to sell on Etsy and not enough staff to oversee the sellers so you are suspending people without reason and taking their enrolment fee. You need to do better as a company. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported a store ************ on Etsy several times it's been weeks and the store is still actively selling and price gouging. They are selling non handmade and none vintage items. Instead they are selling ** ***** **** ***** *** ********* items 3 times higher than the original price. I Will not purchase here anymore as Etsy flat out told me they have no solution for this even though it violates their policy. Since they are ok and tolerate Price gouging and the selling of non hand add items. I will not buy anymore from here and will also advice other to stay away!

  Business Response

  Date: 08/06/2024

  ****** **** **** ***               *** ****** ******** ******                     **************************************************                     ****************** *** ******     ********************************************* ***               **** ********
  

  Dear Mediator:
  

  This letter sets forth Etsys position regarding the response to the complaint filed July 23rd 2024against Etsy, Inc. (Etsy). Etsys service, ********, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  In the Complaint, the customer reports a shop they believe to violate our policy. The customer requests suspension of the shop. 
  
  Our records show that the shop reported by the customer is not active on our platform. 
  

  If a customer reports a shop, ********************** will investigate. Due to our privacy policies, Etsy staff does not share private information with a member other than the account holder. A full version of our privacy policy can be read here: *************************************************
  

  Customers can report shops and items via a dedicated tool. The tool to report a shop can be found on the left hand panel of any shop home page. The tool to report an individual item can be found directly under the item picture.
  

  This *********** article has instructions on how to report an item or a shop: *****************************************************************************************************;
  

  Etsy considers this matter closed. If we can help with anything else, please get in touch via our contact page: ***********************************************
  

  Sincerely,
  Etsy, Inc.

  Support Advisor

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Etsy account user name - *************************** My etsy account is suspended by etsy sharing reason I violated listing rules. I have had the listing for more than 2 years I make the products on my own handmade and all of sudden that listing violated their rules and they suspended my account. That account was only source of income for me and my family. I dont have any other source now if my account is not reinstated I would suicide and etsy will be responsible for it for stopping our income and putting my and my family life at risk

  Business Response

  Date: 08/03/2024

  Dear Mediator:
  This letter sets forth Etsys position regarding the response to the complaint filed July 23, 2024 against Etsy, Inc. (Etsy). Etsys service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  In the complaint, the Customer states that their account was suspended. The Customer requests the reinstatement of their account. 
  Based on the members' complaint, we have sent them a new message from Etsy Support.
  Since their complaint requires additional information regarding their payment account, we believe its best to communicate directly with the consumer.
  For your reference, here is a link to our Seller Policy: ***********************************************
  Etsys Terms of Use can be found here: *****************************************************
  Etsy considers this matter closed. If we can help with anything else, please get in touch via our contact page: ***********************************************
  Sincerely,
  Etsy Support
  
  

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Etsy just responded me saying their customer support would get back me. They sent me message on 3rd Aug and today is 7th Aug but yet no response received from them. As I shared my account is still in suspension status and this is only income source for me. 

   

   Below response i received from etsy which does not either address my complaint nor resolve it they just asked me to monitor the inbox which I have been doing since 3rd Aug but no response from them.

   

  Hello,
  This is *** from Etsy. I am reaching out to you in regards to
  your recent complaint through the BBB about your account
  suspension.
  Since this complaint involves sensitive information regarding your payment account, we believe it's best to communicate with you directly to secure your privacy.
  I have escalated your concerns to the support team to assist you with the concerns relating to your account suspension.
  Please monitor your inbox for their follow up.
  Thank you for your attention to this.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************** ******
  
  
  
  
   
  

  Business Response

  Date: 08/24/2024

  Dear Mediator:
  This letter sets further forth Etsys position regarding the rejection dated August 14, 2024 against Etsy, Inc. (Etsy). Etsys service, Etsy.com, is a marketplace where people around the world, connect to buy and sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  In the rejection, the Customer states that their issue is not resolved. The Customer requests the reinstatement of their account. 
  Based on the members' complaint, we have sent them a new message from Etsy Support.
  Since their complaint requires additional information regarding their payment account, we believe its best to communicate directly with the consumer.
  For your reference, here is a link to our Seller Policy: ***********************************************
  Etsys Terms of Use can be found here: *****************************************************
  Etsy considers this matter closed. If we can help with anything else, please get in touch via our contact page: ***********************************************
  
  Sincerely,
  Etsy Support 
  
  

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The response I received from etsy directly on my email does not even address my concern I raised. They said they cant do anything about it and account cannot be resintated, did not share reason which listings of my account violated the policy and denied the request. Now here on BBB they are saying they directly contact me it is utter nonsense I do not accept it. Please reinstate my account.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************** ******
  
  
  
  
   
  

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , I am writing to file a complaint regarding the suspension of my Etsy account. I am a seller on Etsy who creates handmade products using ********* for design and then produces silicone molds from those designs. My products are entirely handmade and created by me.Here is a detailed account of the situation:Nature of My Products: I use ********* to create designs for silicone molds. These molds are then produced physically by me. All products in my Etsy shop are handcrafted and created solely by me, not digital products.Suspension Details: I was informed that my account was suspended, but I have not received specific details about the exact reasons for the suspension. I have thoroughly reviewed Etsy's policies and guidelines to ensure that my products comply with their standards.Actions Taken: I have conducted a comprehensive review of my shop and listings, confirming that none of my products violate Etsys policies. I have also verified that there are no overdue bills or outstanding payments related to my account.Communication Challenges: Although I faced a significant family emergency recently, which impacted my ability to respond to customer inquiries as quickly as usual, I ensured that all my orders were fulfilled on time and that the quality of my products was maintained.Request for Resolution: I am seeking assistance to resolve this issue and reinstate my account. I am committed to adhering to Etsy's guidelines and improving my business practices to prevent future issues.I would appreciate any support or mediation you can provide to facilitate the resolution of this matter.Thank you for your attention to this issue.Best regards,shop name : ******************* shop e mail : **********************

  Business Response

  Date: 07/30/2024

  **** ** **** ***               *** ****** ******** ******                     *******************************                     ****************** *** ******        ********************************************* ***               **** * ********
  
  Dear Mediator:
  
  This letter sets forth Etsys position regarding the response to the complaint filed on July 23 2024, against Etsy, Inc. (Etsy). Etsys service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up his/her own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsys Terms of Use and other site policies. The Customer is an ********************** member and agreed with Etsys Terms of Use.
  
  Etsys Terms of Use can be found here:  *****************************************************
  
  In the complaint, the Customer states their account was suspended and they are requesting reinstatement. 
  
  Our records show that, after careful investigation, the Customers account was suspended on June ******* due to violations of Etsys Terms of Use and Customer. Customer filed an appeal on July 23  and Customers account was mistakenly reinstated on July 24 2024.  Once the error had been realized, Customers account was again suspended on July 30 2024  and customer was notified on July *******.
  
  Customers account had been permanently suspended for violating Etsys Terms of Use. Violations may include but are not limited to:
  * Items listed for sale dont meet our handmade, vintage, or craft supply policies
  * Items violate Etsys Prohibited Items Policy - ***************************************************
  * Shop violates Etsy's Intellectual Property Policy - *******************************************
  * The account owners information is inconsistent, incorrect, or closely associated with an account previously removed from Etsy
  The Customers account was identified as a risk based on a close review of their account information. As a result, the Customers account  was suspended.
  
  In order to protect the Etsy marketplace, we are not able to disclose our internal review process.
  
  Etsys Terms of Use state We may terminate or suspend your account (and any accounts ********************** determines are related to your account) and your access to the Services should we have reason to believe you, your Content, or your use of the Services violate our Terms..
  
  Any time Etsy elects to suspend an account for policy violations, we consider the overall risk of allowing closely related accounts to remain open.  Customers account was suspended due to a connection with a shop that is no longer eligible to operate on Etsy. While we're unable to disclose the specifics of our internal review criteria, the significance of the information connecting these accounts has led to this decision.
  
  We cannot consider Customers account separate from the other account that was no longer eligible to operate on Etsy due to the significance of the information connecting them. While we're unable to provide Customer with the exact information we used to conclude that Customers account is related to this other account, Customer can find the information ********************** keeps on file for members in our Privacy Policy.  Etsy Privacy Policy can be found here: *****************************************************;
  
  Etsy considers this matter closed. Etsy will not be reinstating the Customer's accounts. If we can help with anything else, Customer should get in touch via our contact page: ***********************************************
  
  Sincerely,
  Etsy, Inc.
  
  

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You: Hello BBB,I am writing to seek your assistance in appealing to Etsy regarding the suspension of our account. We are the owners of [Your Shop Name] and have always strictly adhered to Etsy's policies.Our shop has been suspended for over a month without clear reasons. We have contacted Etsy Support but have not received a clear response or solution. This suspension has severely impacted our business operations.We kindly request BBB's support in helping us appeal to Etsy and restore our account.Thank you so much!Best regards,

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ** *****************