Optical Goods
EyeGlassesDepot.comReviews
7 Customer Reviews
Review from Matthew W
1 star02/18/2025
Rude and disrespectful. Told me they threw my lenses away then "dug them out of the trash"Poor warranty and productReview from Maerie A
1 star09/17/2024
Do NOT order from this company. I had ordered an item and paid for 2 day air shipping. My item is scheduled to arrive in a few days which will be 15 DAYS from the time I ordered. I have been going back and forth with this company and have had to reschedule my eye exam multiple times based on the days they kept saying I would receive item. They offer free shipping for 3-7 day ground shipping and like I mentioned, it's taking 15 days for me to get my item. They are giving me the run around about refunding shipping even, which is insane to me since my item is arriving long after what falls under their free shipping! They have done nothing to right their wrong and it's excuse after excuse with no regard for their customer. Whatever you do, order from somewhere else. I never leave reviews but I don't want others to end up falling for the same scam I did.Review from Hayley V
1 star05/13/2024
They take all your money! Its. **** kept saying they couldnt fix them! Bad lenses gonna be sent out never get sent out!Review from Amtonuo T
1 star08/02/2022
Sent in my ***** De mar glasses reference order number ****** on 02/11/2022 and they received them on 02/28/2022. No one will return phone calls emails nothing a true scam and stoked my glassesReview from kenneth m
1 star07/22/2022
***************** To whom it may concern. I mailed 6 pairs of expensive ($900.00)sunglasses to the *************************************** I did not use their ***** ******** I mailed them through the United ******************* They were mailed approx 7/24/22 the tracking # said it should arrive on 7/27/22. I have yet to receive an invoice to verify if my property made it to the company. I've emailed them on numerous occasions. I called the toll free #. I've received no feedback.Review from Christy B
1 star04/18/2022
I contacted the company and provided photos of the repair needed on my husbands Oakley sunglasses. The replied stating they were able to do the repairs needed. I sent the glasses using the prepaid label they provided. Once they received the glasses I was sent the pricing and it was high but the glasses meant a lot to my husband as he got them with he was serving our country overseas. I paid the over $249.00 dollars and got a confirmation saying the glasses would take 1 - 2 weeks. After waiting over a month I found they SAY they have lost the glasses and the payment was cancelled. It's been over a month and I have emailed 19 times and tried calling every number I can find linked to the address on the shipping label. At this point it has been almost 2 months and I am getting no answers. It's heartbreaking for me that I had to tell my husband what happened. I just want the glasses back so I can have them repaired and they won't even answer my calls of emails.Review from Adriana C
1 star03/27/2022
I sent in my ***** sunglasses that were almost $300 for repair. They email me they received my glasses and would send me a quote in a couple days but NEVER sent quote and do not respond to emails. So they kept my glasses and did not repair *********** me again. This company needs to be shut down.
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