ComplaintsforRainbow Shops

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased clothes today at 6 pm mountain time. I had a wonderful experience in the store. Due to an employee forgetting to remove the security tag on two "3$" sweaters my bag jingled at the door. I waited an looked around for a staff to help me. No one came out. As I was getting in my car : I saw an employee with blonde hair female recording me in my vehicle outside the store. I spent $80.00 and love the rainbow shops. I wanted to report this incident as it occurred.

  Business response

  06/06/2024

  We are very sorry to hear that the security tags were left on the items you purchased. We understand how frustrating this must be and sincerely apologize for the inconvenience. To have the security tags removed, please return to the store with your sales receipt, and our staff will assist you.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order with Rainbow Shops back in April on thr 26th. My package shipped on the 29th. I have been tracking my package ever since and found that my package hasn't moved from ********,OR since the 10th of May. After waiting an additional 10 days I reached out to Rainbow Shops customer service asking for help resolving the issue. They reached out to ***** who told them to give the package more time to move. So they then reached back out to me and told me a had to wait longer. I was not happy with this answer as it had been almost a month now that they had my money and I had yet to receive my order. I reached back out to them and told them that if my package hadn't moved by Friday i want a refund. Friday the 24th of May came and my package still hadn't moved so I reached back out to the company and asked for my money to be refunded. I have still yet to receive my money or package or even a email letting me know they have refunded my money.

  Business response

  06/06/2024

  Hello. The tracking number associated with your package shows that your package was delivered on Wednesday 5/29/24 at 10:41 AM.
  
  

  Customer response

  06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I went into the store on 5/10/24 and I made a purchase of $38.72, I gave the cashier $100 bill and when she gave me my change back which was supposed to be $61.28 she only gave me $11.28. I did not notice that I did not get my correct change at the moment because the store was closing and we were trying to leave out the store so I noticed it later on that night that I did not get my change so I went back the next day, which was which was on Saturday, May 11, 2024 and talk to a store manager by the name of ****** and I told her what happened and she proceeded to tell me that the drawer evened out at the end of the night and that she dont know why I didnt get my change and she told me to call corporate, which I took a picture of the number and I had to wait to call on Tuesday, May 14, 2024, and I spoke to ***** and she told me that she would have the general manager give me a call back. General manager, her name is *****. She gave me a call back and she said she watched the cameras and she seen that I gave her $100 bill. She proceeded to say that she noticed that she gave me three bills, and I asked her, if you seen her give me 3 bills what were they, but she said that she cant specifically tell me what they were because the camera could not zoom in that far without being blurry, so I asked her if you couldnt zoom in then you dont know for sure if she gave me my correct change. She also told me that the cashier was wrong for not counting the change out like the policy states, she said you are right I didnt not see that I just seen her hand you some bills. She said that is where the transaction went wrong. She then proceeded to tell me that theres nothing that she could do about it and that I was just out of $50 so I asked her what do you mean? And thats nort right. I told her so you mean to tell me even though you cant see what bills she gave me as a manager you not going to try and make this right? I told her I would take a gift card to compensate for the $50 that I did not get back with my correct change. Then she stated that she would see what she can do you. Which she has not even called me back with an answer. So I called corporate back and I talked to a lady by the the name of ***** again and shes proceeded to tell me well if the district manager said that theres nothing that she can do then theres nothing that can be done and if I wanted to take it farther, I needed to file a small claims with the court.

  Business response

  05/21/2024

  Hello, We are so sorry to hear about your recent experience with us. Someone from our **************** team will be reaching out to you soon to discuss the situation and see what can be done to make this right. Your satisfaction is very important to us, and we are committed to resolving this matter promptly.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ******* is filling a complaint for indieafnation and voilation of my right a cause a manager at rainbow shops here in ********* fl **** **** **** gave a customer acess to they surveillance camera with I ************************* on it and it didnt have any thing that had something to do with the store like me selling this was something between me and a customer about a wallet missing and I have complained to the district manager and far as I know no action been taken cause I havent been informed about the situation and also a officer was call out to the store they try to blame the officer of letting the customer have acess to screenshot the camera and if wasnt for rainbow shop my face and this video wouldve have not been posted on fbook and this had cause me a lots pain and suffering

  Business response

  05/21/2024

  Hello, Our District Manager (DM) has thoroughly reviewed your concerns and has attempted to contact you to discuss the matter further. After a careful investigation, the store manager and DM have confirmed that the video in question was not shared with anyone other than the police officer assigned to investigate the case. We take privacy and security very seriously, and we assure you that appropriate measures were taken.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 30, 2024 -Dear Rainbow Shops:Please restock the Rhinestone ************************ Thong Sandals (Item #: *************) in Size 12 in the following (3) colors:- Orange - Blue - Neon Pink. Please notify me (via ****************** in order to let me know if & when these items are back in stock for purchasing. Thank you, in advance, for your assistance with these Sandal Re-Stock Requests.Sincerely,**************** Rainbow Shops Customer

  Business response

  05/02/2024

  Hello. Unfortunately, we currently do not have an alert system in place to notify customers when an item is restocked. We recommend checking our website periodically over the next few weeks to see if the item you're interested in is restocked.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase 04/12/24 $79.65 spent 1. I tried to cancel the order when it was still in processing (not packaged or shipped) because I found similar items in-person for similar prices. They stated it was not an option. The information for this is well-hidden on their website. Returns are easily found but cancellations are not. This wasn't the end of the world, though, because I just opted to keep the items and not purchase local. But... It got worse when items arrived.2. When I ordered, I noticed the size charts were odd. They were based on number sizes (5-7, 11-9, etc, 5 sizes) and measurements but items were letter sizes (sm, med, *** xl-only 4 sizes despite size chart having 5). I had to guestimate my size for the items based on trying to navigate their unclear sizing. Deceptive. 3. Nothing is as advertised or shown. Way smaller than the guestimated size should have been, measurements don't match what was listed because it's impossible to match the sizes when the charts aren't accurate. Deceptive. Shoes are a full size smaller than listed when compared to standard sizing and other shoes of the same size. Items aren't described right, like "padded" swim top being full of pushup material. "Professional" pants are sheer so ******* show pattern/color, which is unprofessional.4. When I went to leave an item review on a swim top (ordered xl, but the cups for it are like a small or medium or an A or B cup, with push-up (not in listing) even so there's minimal room for b****** to go, definitely not cups for an xl!), it said 0 reviews...try to click to leave a review, but it doesn't go anywhere this is consistent on multiple pages. The review section is deceptive because you can not actually leave an item review. I have a screen record of this, which is attached.Basically everything is incorrectly sized, low quality garbage on a website that is deceptive in their sizing, descriptions, and fake review options.

  Business response

  05/02/2024

  Hello. We're sorry to hear that the items you received did not meet your expectations. You may return your items by following the return instructions provided on the shipping invoice included with your order. Our website does not currently support direct reviews. Instead, we send out an email requesting your feedback on the items from your order. If you have any questions or need assistance with the return process, please don't hesitate to reach out to our customer service team.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 3, 2024 I went into my local rainbow shop on pyramid village *************. I purchased 2 dresses and checked out. I was aware that the store policy is to do an exchange or refund you must have the receipt. Upon me leaving the store I did not realize that my receipt was not in my bag. I was unsure if the salesperson missed the bag or what may have happened. I went to exchange the items because they were two big but since those were the last two items in the store when I purchased there were not any more. So they refused to give me store credit or allow me to exchange for another item which I would have been happy with the same item if they had it. I called the customer service number and the rep that answered the phone was extremely rude and said it was between me and the store she couldnt do nothing about it. I asked was there someone else I could speak with or a complaint department and she said she was the complaint department and I was SOL.

  Business response

  04/19/2024

  Hello, 

  A sales receipt must be provided at the point of a return to be eligible for a refund or exchange. We apologized but without a receipt we are not able to refund or exchange the items. 

  Customer response

  04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The receipt was never placed in my bag. The associate remembered me because when I came in she said the items did not fit. I want the same item if possible even if it comes from a different store or warehouse in a small. I was told my receipt was in the bag but it was not so how can I present something if it was never given to me. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  05/13/2024

  As stated in our responds, a receipt must be accompianed with a return to be eligible for a refund or exchange. To further address your no receipt return issue in hopes that we may come to a resolution, our **************** Manager will be reaching out to you shortly.

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.i spoke with a representative that offered me an e-gift card which I have accepted. 
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came to the store, started looking at some merchandise. The guy who works there came very rudely and aggressively behind me and asked me if one of the things that I touched if Im going to take it, I said no he was very rude and aggresive because he wasnt happy that I took it out and now he has to put it back . The reason I didnt take it was because the merchandise had a tread torn and it look like a little bit damaged so I left it and took another one exavtly thecsame.Then I decided to buy a few bathing suits and a few sweaters regular priced. I spent 140$ later. Before buying I asked the guy where I can try it on he said no trying but you can take it home if you dont like it you can return it within seven days was his answer. He offered me a nice return policy. so as long as all the tags are attached so I purchased 10 things -several sweaters and 5 bathingvsuits 2 of which were the same kind but different sizes) but because the man - an emplyee assured me that inhave 7 days to return them i took 2 the same in different sizes. So i needed to return one of them . Other 2 bathing suits had issues that i only discovered when i came to the hotel. I will describe then later. when I came to the register, the woman who was ringing me, pretended she understood all my questions in english because every question i asked she answered yes.when i asked her about returning if it doesnt fit She answered all questions with yes.. when i came back an hour later to the store to return 3 bathingvsuits and 3 tshirts now it turns out she does not speak any English. So she calls this guy who says that the woman does not speak English and now hes telling me that I cannot return any of the bathing suits . the two of them that I decided to bring back to the store had issues. 1. the woman who was ringing me did not remove the metal tag/detector from it so I came back to the store showing her the tag and when she now removed it - i noticed a hole. She left a huge hole but the guy said Im not gonna take it. Unfortunately the store did not have another one in my color but now theyre refusing to take it back and I said its not my fault that you left the big metal detector tag on and now there is a hole. I would exchange it. The second one that I wanted to return had pen **** that was created after she rang it because tgere were a pens just laying on the register. so I wanted to exchange it for the same one and now theyre telling me that I cannot do anything with those merchandise because its a swimming stuff. 1. Here are the issues. 1. I came home and I am looking at the receipt and the receipt doesnt say anything about any of the rules it says only that I can return within seven days there are no exclusions. 2. Why are you putting people who dont speak English in the touristy area in ***** pretending that they do speak English . Their job is to answer questions about return policy and she clearly can not do her job and that negligence now is costing me 60$. Now the problem is that Why doesnt the receipt state the return policy . 3. She took the receipt ftom me when i came back to the store to return. She took it and dropped it. The receipt just dissapeared. I would not leave without it but that crazy guy thretened to *********** on me when i finally started losing patiencr telling them I will not leave i til They call A manager. 4. When i started becoming upset askimg for the manager or the store number the guy started telling me that hes gonna call police on me and theyre not gonna take it back . He even refused takimg sweaters and tshirts. Someone hired this extremely unprofessional, clearly scammers clearly people who dont speak English in a touristy area descriminating me because I did not speak Spanish telling other customers something in spanish about me and even laughing at me. Makimg probably fun of me. clearly extremely rude, ignorant, negligent crazy dangerous staff. this is absolutely unacceptable! Im gonna go to court with this is not addressed properly. I need a full refund and an apology. This was way out a crazy movie crossing any boundaries even by miami standards. These people have to be removed from The jobs working with customers

  Business response

  04/19/2024

  Hello. 

  Spoke with the customer. We apologized for the bad experience she has and notified the store's management team. We are working with the Customer on how best to resolve he issue. The customer stated that she was on longer in the ***** area and will be back in her home state by the end of April. Will be follow up with the customer when she is back from in her home state to arrange for her to return the item to one of our store locations.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  To whom it may concern.I went to spend my gift that rainbow corporate office sent me. Which is $10. I will will no longer be accepting $10 I will only accept a $100 actual usable card..for my time wasted. I was treated horribly at the store in ********* *******.

  Business response

  03/20/2024

  We are sorry to hear about the difficulties you encountered while redeeming your appeasement gift card and the less-than-satisfactory experience you had at one of our local stores.
  We understand the frustration this situation may have caused you, and we want to make things right. However, we regret to inform you that we are unable to extend the value of your electronic gift card from 10 to $100.00 as requested.
  To address your concerns and find a resolution to this matter, one of our **************** managers will be reaching out to you directly to understand the details of your experience and work with you to find a satisfactory solution.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased perfume and cologne from your store in February 2024. I didn't want it no longer and I took it back to store. The older lady kept speaking to me in Spanish and from what I understand she was very rude...and didn't want to return my items. I wasted gas and time coming to your store and I want a refund or credit. Because she never showed me the refund policy.

  Business response

  03/14/2024

  Hello,
  Perfumes are a final sale and cannot be returned for a refund or exchange. This policy is posted at the cash wrap at all of our store locations. A customer service agent will reach out to you to assist with this issue in hope that we can come to a resolution.

  Customer response

  03/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  Hi *********************** here.

   

  Someone called me about 3 days ago...they said they will send me a virtual refund by email. It would be for $10.

   

  Have not used it yet, because I don't know if it really works. It can be closed for now...if I can't use it I will followup..

   

  Thanks..

   

  **********************;

   

   

  ******* *******
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩