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Business Profile

Womens Clothing

Rainbow Shops

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rainbow Shops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rainbow Shops has 244 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Name: Rainbow Shops Business Location: ************************************ Complaint Type: Product/Service Issue Your Desired Outcome: Removal of theft device OR full refund Complaint Details:On February 21, 2025, at 12:43 PM, I made a purchase at the Rainbow Shops located at ****************************************************. A security device was mistakenly left on a pair of shoes I bought. I only realized it when I returned home and tried to wear them. I went back to the store with proof of purchase through my bank transaction, which clearly shows the date, time, and amount of the sale.Despite this, the store associate refused to remove the security device or help resolve the issue. I contacted customer service and was told that no action would be taken without the original paper receipteven though this mistake was on their end, and I had valid proof of payment. Their response felt dismissive and made no effort to take accountability.I am simply asking Rainbow Shops to make this right by either:- Removing the security tag so I can use the shoes I paid for, or - Refunding the amount I paid for the unusable item.Ive retained all proof of purchase and email exchanges and am prepared to provide documentation.

      Business Response

      Date: 04/25/2025

      We sincerely apologize for the experience you had and any inconvenience this may have caused. We have spoken with the store manager, who is aware of the situation and will be happy to assist you in removing the sensor from your item. Please feel free to visit the store at your convenience so this can be resolved promptly. We appreciate your feedback and the opportunity to address your concerns.

      Customer Answer

      Date: 05/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction was a ship to store. I did not receive anything informing me it had arrived. I purchased the items elsewhere. I contacted the company and was then informed that the items were at the store and ready for pick up. I asked for them to be returned to the warehouse for a refund. I was told the would be and to wait 14 days. I have called several times. I have sent emails on Feb. 20, Mar. 11, Mar. 12, Mar. 24, and Apr. 3 2025. At first I was being told the package was still at the store and now since April 3 I am being told the package is still in transit with *****.

      Business Response

      Date: 04/23/2025

      We sincerely apologize for the delay and inconvenience you experienced regarding your order. We understand how frustrating this situation has been and truly appreciate your patience.
      Please note that a full refund has been processed today 4/23/2025. Please allow 3-5 days for the refunded amount to show on you account.

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent ***** with rainbows on ************************************* on April 11th. On April 17th around 5pm i entered rainbows to make a return. I explained that the bag popped outside the location and my receipt got lost in the process. The Store Manager was extremely rude while explaining the store policy. I asked to speak to the supervisor and she told me there is nobody here but me, i am the supervisor. I asked can i speak with someone else because i did not like her attitude she told me there was nobody else that would service me and that i should wait on the side if i did not want her to service me . I called customer service and the representative was also rude on the phone so i hung up. I was able to speak to a nice employee that explained she was the store manager and the only one that can solve my issue. I told the store manager i was going to report her attitude and she laughed in my face and said and when you call customer service hand me the phone so i can say hello. I felt extremely disrespected because this was in front of other customers. As a store manager she was extremely unprofessional and i will not be shopping at rainbows again.

      Business Response

      Date: 04/23/2025

      We sincerely apologize for the experience you described during your recent visit to our ******************* location. The behavior you encountered does not reflect the standards we hold for our team members, and we take your concerns very seriously.
      A **************** Manager will be reaching out to you directly to gather more details and offer a resolution. We appreciate you bringing this to our attention, and were committed to addressing this matter appropriately.
      Sincerely,
      Rainbow Shops

    • Initial Complaint

      Date:04/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************** advertising clothing items as linen and they are actually 100% polyester. The items are eligible for return but the shipping is $10.00. this is unreasonable when they have clearly lied about the fabric content in the title of the item(s) listing.

      Business Response

      Date: 04/15/2025

      Hi. We sincerely apologize for any misunderstanding regarding the item you purchased. Please note that the material content is listed under the "Product Details" section on our website, and for this item, it is described as 100% polyester. We understand this may have caused some confusion, and were sorry for any inconvenience it may have caused. For your convenience, we do offer free returns at any of our Rainbow store locations. If you need further assistance, a member of our **************** team would be happy to help.

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, I am filing a complaint with Rainbow Shops; ***************************************************************** in reference to not being able to exchange a pair of leggings that I purchased on March 23rd,2025. On this day, I went to Rainbow Shops to purchase leggings. After I purchased the items, I tried them on and they ripped. Ive shopped for leggings at Rainbow for years, and they never rip. This particular pair that I purchased was not good quality. Today I spoke with both the Manager and Cashier about returning or exchanging the item.....a pink pair of leggings that I purchased a few weeks ago. I was not given the opportunity to exchange or return the item. I would like to have atleast a store credit or exchange for the item. None of the other leggings that I've purchased at this store have ever ripped, while I have tried them on. I have uploaded a picture of the item and the receipt. I usually do not have an issue returning or exchanging my purchases, until today.

      Business Response

      Date: 04/15/2025

       Hello. We sincerely apologize for the inconvenience and frustration you encountered with your recent purchase at our ************** location. We understand how disappointing it can be to receive an item that does not meet your expectations, especially as a valued long-time customer. Please know that your concerns are important to us. A member of our **************** team will be reaching out to you directly to further assist and offer a resolution. We truly appreciate your feedback and the opportunity to make this right.

    • Initial Complaint

      Date:04/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has refused to credit my funds back to my account shady business practice, giving people seven days to return the item most companies give you 30 days to return the item as long as the tags are intact and the items have not been worn contacted their corporate office no resolution items were returned one business day after seven they dont even give business days they seven days. I think this is unfair, consumer business practice and Im requesting a return of my funds immediately for $73.39. *** requested a call back. Ive got no response. No answer. This is just consumer practice. They have the merchandise and they have my money. I will not be returning to the store.

      Business Response

      Date: 04/09/2025

      Rainbow Shops' return policy, which is posted in-store and on our website, allows for a refund to the original form of payment within 7 days of purchase and within 30 days are eligible for a store credit. To assist our customers, the return by date is printed on each receipt. We understand you returned your items one day after the refund window, and while we recognize this may be frustrating, we do need to follow our posted policy consistently for all customers.

      Thank you for your feedbackit will be shared with our team.

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered the store Sunday April 6th between 12:00PM-12:30PM.I frequent this store a ****** I was trying on clothes on top of my clothes a representative yelled at me I told you that you can not try on clothes!I advised her she did not tell me that and I was trying them on top of my clothing.Her tone was disrespectful and loud and made me and my children feel uncomfortable that I left the store very upset without the outfit that I wanted to purchase. It felt very racially driven as she and another worker stood close by as I was with my children looking at clothes. I never been a theft and I dont not like to feel as such. Please send this to the general manager if you need me to go back to the store to get this persons name or an image of them I will. I will never forget her face or how rude she was to me and my children as if we was not wanted.Please get back to me with a resolution.

      Business Response

      Date: 04/09/2025

      Thank you for bringing this to our attention. Were very sorry for how you were treated during your visit on April 6th and that it made you and your children feel uncomfortable.
      We strive to create a respectful and welcoming environment, and were disappointed to hear that we fell short. We will review this incident with the store team to ensure its addressed appropriately.
      While our policy does not allow trying on items over clothing, it should have been communicated politely and discreetly. We truly apologize for the way this was handled.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a top from Rainbow clothing store in the **************** store in **. The top I purchased was a black and pink sequin short sleeve semi casual. I put the top on and moved my arms around putting my jacket on, and noticed some of the sequins were falling off. I didn't think too much of it until I took my jacket off and noticed more of them were coming off. The thread that holds the sequins on the top was getting hung in the sequins that it caused them to attach together and tangle, causing them to start coming off the top. They were falling all on the floor in the car, just falling everywhere causing an embarrassment. I called to the store and they said if beyond 7 days, no refund. Beyond 30 days no exchange. I found the number to call customer service. They said since I had taken the tags off I couldn't return it because it had been worn. I told her I had to take the tags off to wear it to notice the sequins falling off. I can't wear it with the tag on it. Someone would think I stole it. She said the only thing she could do was to give me a gift card for 10 dollars. I paid more than that for it. They don't stand behind their products or even care about the customer satisfaction. I'm very disappointed because I spend a lot of money with this company.

      Business Response

      Date: 03/27/2025

      Hello,

      Thank you for reaching out to us. We are truly sorry to hear that your top became defective after such a short period of use. This is certainly not the experience we want for our customers.


      Our **************** Manager will be reaching out to you directly to discuss the best way to resolve this issue and ensure your satisfaction. We appreciate your patience as we work to make this right.


      If you have any further questions or concerns in the meantime, please don't hesitate to contact us.

      Rainbow Shops

      Customer Answer

      Date: 03/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *****



       

    • Initial Complaint

      Date:02/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Package was stolen and customer service states it's not their issue. ***** will not all me to file a claim stating it has to be initiated by the shipper. Notification was not recieved for delivery and had to review video surveillance for the date of delivery to see what occurred. Delivery instructions were not followed to allow safe and secure delivery of package.

      Business Response

      Date: 02/25/2025

      We have completed our trace investigation with ***** and have processed a refund back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect on your account.

      Customer Answer

      Date: 02/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******-********



       

    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on January 22, 2025, with order number *******. By January 29, 2025, I received a notification stating my package was delivered, accompanied by a picture. However, the image does not depict my front door. On the same day, January 29, at approximately 1:40 PM, I reached out to ****** ********* and shared pictures of my actual front door along with a photo of me standing in front of it via email at ******************************************* She confirmed that the delivery photo did not match my door and advised me she will contact ****** Despite her promise to reach out to them on my behalf, I have yet to receive any follow-up.I've sent multiple emails to the provided address, but unfortunately, nobody has responded. I am requesting a full refund, as my experience with Rainbow has been incredibly frustrating. The lack of customer service in this situation is truly disappointing, and I am unlikely to place another order in the future.

      Business Response

      Date: 02/04/2025

      A lost package claim can take up to 7 business days to be completed. Your claim has now been finalized, and we have processed a full refund back to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.

    Rainbow Shops is BBB Accredited.

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