At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- One M & T Plaza, Buffalo, NY 14203-2301
- BBB File Opened:
- 7/1/1923
- Years in Business:
- 168
- Business Started:
- 1/1/1856
- Business Started Locally:
- 1/1/1856
- Accredited Since:
- 7/1/1923
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- First Empire State Corporation
- Highland Lease Corporation
- M&T Mortgage Corp.
- Business Management
- Mr. Rene Jones, Chairperson/CEO
- Ms. Martine Brown, Northeast Marketing Director
- Ms. Ann Caruana, Crowley Webb
- Mr. Richard Gold, Webmaster
- Ms. Lynn Waclaweck, Marketing
- Mr. James Beardi, Local Manager
- Mr. Daniel Burns, Rochester Div. President
- Ms. Mary C. Szabat, Sales Rep.
- Ms. Elaine Lesperance, Webmaster
- Mr. Robert D. Young, Sales training Man.
- Mr. Rob Northway, Retail Advertising
- Mr. James Horbowicz, Airport Plaza Manager
- Ms. Cindy Dertinger, Administration
- Mr. Jay Johnson, Customer Service
- Ms. Karen Woodman, Electronic Advertising
- Mr. Ray Logan, SVP, Human Resources
- Mr. Stephen J. Meyer, Vice President
- Ms. Carol Grosso, Property Management
- Mr. Robert Moody, VP Retail Marketing
- Ms. Lynn Kane, Retail Marketing
- Ms. Nancy Brock, Corporate Communications
- Mr. Geoffrey Fenn, VP
- Mr. Ken Paulin, Purchasing Manager
- Ms. Carrie Steck, Assistant Manager
- Mr. Chris Marra, Retail Marketing
- Ms. Susan Hugill, Credit Card Processing
- Mr. Chester Bridger, VP-Corporate Communications
- Additional Contact Information
Fax Numbers
- (716) 635-4019Primary Fax
- (716) 635-4033Other Fax
Phone Numbers
- (585) 258-8221Other Phone
- (585) 258-8220Other Phone
Website Addresses
- (716) 635-4019
Customer Complaints
691 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
358 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Talia W
08/20/2024
![](https://m.bbb.org/prod/ProfileImages/950d6490-460d-49d9-9fca-bd759f9faa5e.jpeg?tx=w_46)
M&T Bank Response
08/23/2024
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