Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 408 Customer Reviews
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Review fromMelinda B
Date: 05/21/2025
1 starMelinda B
Date: 05/21/2025
My payments are up to date, including late charges and escrow. Called M&T today to change my due date due to job and payday changes. The rep told me that I could only change my due date with a refinance. If I refinanced, it sure WOULD NOT be with M&T. My old mortgage company sold out and now I’m stuck with a greedy mortgage lender.
M&T Bank
Date: 05/22/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromKOWSILLIAH S
Date: 05/21/2025
1 starKOWSILLIAH S
Date: 05/21/2025
Poor customer service! I went to Henry St Branch this morning to renew my cd which expired yesterday. the cd was on auto renew when it was set up to not auto renew as I requested. The bank teller said to me to go to the Main St bank since she don't know how to do it and there is no one in the bank to assist. I went to the Main St Bank to be told have a seat let me call that branch. While I sit and wasted my time again the teller was teaching them customer service while I sit and wait listening to the conversation which could have taken place after I was serviced and left. I just got up an walked out said thank you for your service. I have been with this bank for over 40 years and it's the 1st time I have been treated in this manner. This Bank has gone down hill I am seriously thinking to swithch banks.M&T Bank
Date: 05/22/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromTheresa W
Date: 05/20/2025
1 starTheresa W
Date: 05/20/2025
Got a loan for a travel trailer. First, the dealership, ******* *****, begged us to not pay off the trailer prior to 6 months. Weird. We made a large payment of 25k our 3rd month in via our web account. WEEKS later we got a letter stating it was reversed. There was absolutely no problem with the funds or our bank. M & T kept trying to blame the bank. If they had actually tried to process the transaction, it would have shown SOMETHING on our banks end. It didn't. We paid it off about 6 weeks later. So we thought. I checked in our account and the loan was taken off of our account so I thought it was good to go. WEEKS later, another letter stating they reversed the payment! Called and spoke to 3 different people who stated I didn't have an account! I checked and they had shut down my account so that I didn't have access to it. Finally spoke with someone who could "see my account" who again tried to blame my bank. Checked with our bank again. NO TRANSACTION EVER TRIED TO GO THROUGH. The lady I spoke to said because I paid it off, they closed my access. I told her it wasn't pd off because they rejected it. Then she said that any time a payment doesn't go through for any reason, they close it. I asked if that was how they treated their mortgage customers also. She said yes. Unbelievable. Anyhow, I ended up paying over the phone to pay off the trailer and not have to deal with anymore. Bottom line is this...I PAID ABOUT 650 DOLLARS EXTRA BECAUSE THEY DID NOT WANT MY PAYMENT TO GO THROUGH. THIS IS HOW THEY MAKE THEIR MONEY. RIPPING PEOPLE OFF AND NOT NOTIFYING THEM FOR WEEKS. CAPS ARE BECAUSE I'M MAD I GOT RIPPED OFF! I will be notifying the dealership on this banks practices.M&T Bank
Date: 05/21/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************. Thank you.Review fromDenise B
Date: 05/15/2025
1 starDenise B
Date: 05/15/2025
We had a loan with M&T Bank thru our company. It was for a vehicle. On April 16,2025 we traded the vehicle in. On April 22,2025 they took the payment out of the account. It was so close that I wasn't to concerned at first. I gave it a couple of weeks and I finally called. The first lady I spoke to was so rude! She said I should contact the dealership because the payoff was one amount and they paid a different. She also stated they didn't withdraw a payment. I called dealership and spoke to them and the more I thought about it I decided to call back to the bank. I spoke to another lady with an attitude, I asked her when the payment for payoff was posted. She said April 21,2025. I asked why did they withdraw a payment of $660.19? She rudely said, "This account is closed and there was never a payment withdrew on the 22nd. So basically calling me a liar. I called 2 days later after I got the print off of the withdraw from the bank. I spoke to a lady named Tina. She was very nice and professional. She seen were the account was closed and there was a payoff of the loan. She also seen where I was getting a refund for the payment they withdrew!!! I just think when you have good customer service it goes a long way. Tina needs a raise! The other 2 ladies need a new job with an attitude adjustment. I was so mad I never got their names. I have seen online all the bad reviews from this bank. If I am offered a loan,line of credit from this bank I will definitely decline. Thank youM&T Bank
Date: 05/16/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ************* Thank you.Denise B
Date: 05/21/2025
I would gladly contact you if I could have the number please. Thank you ******Review fromStephanie M
Date: 05/15/2025
2 starsStephanie M
Date: 05/15/2025
Like a few others, I financed the purchase of my travel trailer through M&T Bank while going through the dealership. The first year and half or so were fine. Made regular payments and nothing problematic. However, once I paid off my loan early (no penalty for me at the point I paid off) - they revoked my access to my online account and would not provide me with any documentation that I paid it off until I received a letter in the mail (over 4 weeks after paying it off). I spoke to customer service a number of times attempting to get them to send me an email with my account balance showing zero and they outright refused. Each customer service person I spoke to gave me a different answer and made me run in circles. Ultimately, they were utterly useless and I was left waiting at the mercy of snail mail. Their policies are hurtful to their so called "customers" and I would 100% NOT RECOMMEND any banking or loan interactions with this bank.M&T Bank
Date: 05/16/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromSu R
Date: 05/15/2025
1 starSu R
Date: 05/15/2025
If I could give a zero star I would!!! Terrible mortgage company. They are rude & wont help in a hardship! Your options are from worse to a setup for failure. Basically give us a payment or sell your house. Is what’s on the table right now. For a payment that we have 16 days past due.M&T Bank
Date: 05/16/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromToni R
Date: 05/14/2025
1 starToni R
Date: 05/14/2025
They are the worse mortgage company I have ever dealt with. Nobody knows anything nor do they ever follow up. I was went ******** before them and never had any issues. I was in a forbearance due to having being laid off and Hurricane Helene. They transferred my mortgage to them and it’s been downhill ever since. They flagged my credit report saying that I was delinquent. Is that not the point of being on a forbearance.Every time I speak with someone I get different information. The customer service is horrible, everyone is rude and lacks knowledge. I honestly wouldn’t recommend them to a dog.M&T Bank
Date: 05/15/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromTracie P
Date: 05/12/2025
1 starTracie P
Date: 05/12/2025
This company is HORRIBLE! They transferred my mortgage to them! I get transferred at least 4 times & we are not getting anywhere!!! I feel like I’m gonna loose my home!! Ridiculous!M&T Bank
Date: 05/16/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromVitaliy K
Date: 05/12/2025
1 starVitaliy K
Date: 05/12/2025
After more than 10 years as a loyal customer, starting with ******** ****** *** before M&T acquired it, I’ve officially closed my account due to the unprofessional conduct of an employee, Michael M***** at the Huntington, NY, branch. On May 8th, 2025, I came in to have a legitimate ********* Police Department application form notarized—a time-sensitive and official document I needed to submit the same day. Mr. M**** refused, saying he was “uncomfortable” notarizing it, despite there being nothing unusual or questionable about the form. This was not an isolated incident. In February, the same employee gave me a hard time over a simple $75 international wire transfer to my bank account in the Republic of Georgia. In both cases, Mr. M**** was rude, dismissive, and completely unhelpful. That level of unprofessionalism is unacceptable. I closed my account on the spot and opened one at ***** Bank, where the staff immediately notarized the same form without hesitation. They were even surprised that M&T had refused, confirming that the document was 100% legitimate. It's a shame that a decade of loyalty ended because of one employee’s discomfort and lack of basic professionalism. If you value reliable service, I strongly recommend banking elsewhere.M&T Bank
Date: 05/14/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromBridget K
Date: 05/12/2025
1 starBridget K
Date: 05/12/2025
The branch located in Fox Run Bear De has the worst customer service I've ever experienced. They are outright racist to white people. If your white you will be ignored or chastised for standing in wrong spot. Woman who opens accounts (in office on right of you're looking at entrance from inside) is extremely rude and authoritative for no reason...other than racism. Another employee gave my ID to a drive through customer never to be retrieved and I was never compensated for a new one but they don't hesitate to charge your account bs fees. We have a couple of accounts and an estate account that we will be removing from this bank after 15 yrs of banking w themM&T Bank
Date: 05/13/2025
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.
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