Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted on Monday with a voicemail that said I would have a notice sent to my house and to call back with the reference number they provided. The following day my parents were contacted and given my information and were told that I would be receiving a notice. When I called back I was told that this was the last point of paying back before legal action, that it was regarding a tribal loan with plain green. I explained that loan is illegal and over 300% interest. The guy did not care and was rude he said I can pay $100 bi weekly. I was told if I defaulted it would go into legal action. I submitted a complaint through plain green and they said they are no longer trying to collect. It is illegal to use these collection practices and threaten with notices being sent like a lawsuit is coming to my doorstep. Let alone contact someone and tell them the same thing about me when it’s illegal. They said they would be sending out a cease and desist letter to plain green so they no longer collect yet plain green said they are no longer actively collecting!

  Business Response

  Date: 04/22/2025

  We were able to locate your account with the information provided to the BBB in order to make your statement. We have already received the complaint that you made directly with ********** as they forward it over to us for investigation, therefore, this is already being investigated. Your account has been closed while this is in review. Please be aware that Debt Direct Portfolio Management is not a collection agency and therefore we are not the ones contacting you. We have contacted the agency responsible for helping you with your account and as previously stated, we are doing an investigation into your claims. As for the issue with the interest on the account, Debt Direct Portfolio Management does not add interest to the account once the account has been passed to our office, the interest on the account is based on the interest agreed upon by ********** and the consumer (yourself) upon signing the loan agreement. If you have any questions, please feel free to contact our office at ###-###-#### Monday to Friday between 9am and 5pm EST. 

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  
  
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is harassing. I have received numerous calls and voicemails with unknown numbers leaving harassing messages. They have been calling people I am related to and employment. leaving personal information on the voicemails which is a violation of the FDCPA. Whomever you have placed as the agency is conducting illegal practices. I am requesting a cease and desist! Stop harassing me and family members.

  Business Response

  Date: 04/10/2025

  We have located your account with the information provided to the BBB in order to make your statement. It is important for us to let you know that we take these allegations very seriously and have strict policies in place that agencies must follow. We have closed your account to investigate this experience. If you have any questions, please feel free to contact us at ###-###-#### Monday to Friday between 9am and 5pm EST. 

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by my father about a file sent to him and myself, remind you .y father was never listed on anything and he reached out to me about it. I called the number and asked who this was and the lady responded very rude and said she would not tell me who this is until I gave the first 3 or last 4 of my social, so not knowing who and what she is I gave the info and then she said it was ***** ***** who I took a ******** loan out for last year for 800 and now I owe 2300 and said they will sur for that if I don't settle for that of not it will go to court for about 3800. I was scared and thrown off and said I wanted to settle this but never got any email and she said they sent letter in reference to this in which I never received. I got caught in the cross fire with how demanding she seemed and gave her my debit card number to set up payments for 6 months of $196 which she says with the taxes will be $200ish for every other week and that if it bounces, they will take me to court. I don't feel this company is legit and what to know if I should cancel my debit card that I set up a payment for this Thursday for them to take out?? Never had this happen and this was definitely a scare tactic and they got over on me for. Please investigate and also have them not contact my parents or myself again.

  Business Response

  Date: 04/08/2025

  We have located your account with the information provided to the BBB in order to make your statement. We are unaware of who has been contacting you as it is not our office, DDPM does not contact consumers as we are not a collection agency, and as per your statement, you created a payment arrangement, however, there is no arrangement with the agency, nor any payments have been reported. As of today, no payments have been made to the account and no arrangement has been reported, please consult with your bank. In the meantime, we will close your account, meaning you should not receive any calls in regard to the debt at all. 

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by someone named Susan F*** in the underwriting department. Apparently this company is going to take me to court for a loan that I never took out with ***** ***** ****** They are threatening wage garnishments and putting a lien on my car. Susan’s direct number is ###-###-####. I just want to know if someone took this loan out in my name. I have the right to dispute this and look into this matter before being taken to court. How can you threaten someone that has never received correspondence because you sent the correspondence to an address I have never lived at or been associated with? There are so many illegal facets to this.

  Business Response

  Date: 12/20/2024

  Good morning, Debt Direct Portfolio Management does not contact anyone, nor do we threaten wage garnishment or make any threats of any kind to anyone. We do not have an underwriting department nor do we have an employee that goes by the name Susan F*** or contains that phone number. If you are stating the account we may have is not yours, all you would need to do is file a police report letting them know that your information was used to open an account in your name and either email us a copy or mail it over to our office. In the meantime, the account located will be closed as suspected fraud until a police report has been received. 

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  If they have located the account and they are not calling me then I would like to know if they gave my information to another collections company who is calling me with these threats. If so, what company is calling me? One person I talked to said ****. Is that who they have doing their collections? If they are associated with a collections company that is making these threats, I need to know that they will be reaching out and letting them know to stop calling. 
  
  Regards,
  ***** *****
  
  
  
  
  

  Business Response

  Date: 12/20/2024

  As previously mentioned, your account will be closed as suspected fraud, which means that we would be reaching out to the agency in charge of handling the account and requesting it to be closed, in which you would not be receiving any contact. However, in order to permanently close the account you would still need a police report stating the account is fraud. If you are receiving calls from ****, then that would be the company who you should be contacting in regards to any requests you would like to make. In addition, any agency within our network is onboarded using a strict process, which include agreeing to and maintaining appropriate consumer contact policies and procedures, which means that harassment or threats of any kind would be investigated and if confirmed, then lead to termination of the business contract. To summarize, your account has already been closed and call recordings along with any other account activity has been requested. If the account is not yours then there should be no further issues.   

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was emailed from ***** ***** ***** that my default account was sold to Debt Direct Portfolio. I was waiting on a written response from them, voicemail, email or something so I could set up a payment plan and never received one. I then receive a random voicemail from a number starting with (945) from ************ ********* ******** saying I’ll be having a court case against me if I don’t call back within 48 hours. Her name was Juliana H****. My parents both receive a call from her as well saying they are possible accessories to this “crime” I committed and they should call back too. I get scared and call the number back and she has all this info on the debt I owe and throwing legal wording around and scaring me. I then let her know the only notification I got on who has my debt is from Debt Direct Portfolio and she claims I was flagged as a “no answer” and none of that matters. If I don’t pay something I’ll be sued. I tell her I don’t have anything to pay with now and she says she’ll talk to the attorneys if we can work something out. I also asked how she got my parents number and she said it was on my account?? I never put my parents number on my original loan!! This whole thing was weird and super unprofessional. I’d like to get something worked out but I’m freaked out and put off by this whole interaction. I also see I received a voicemail from the same lady a week before claiming to be Megan this time from Outdoor locating service?? They keep calling me from different Texas area codes even though the ************ ********* ******** has a 833 number according to who I spoke with from Debt Direct Portfolio. I was never notified this debt got moved somewhere else and now I’m going to get sued for “no response” after a month from when ***** ***** notified me about my debt?? I received no emails or letters about this and now I’m gonna get sued??

  Business Response

  Date: 12/09/2024

  We have located your account with the information you have provided to the BBB in order to make your statement. I have reviewed your account and although the original issuer informed you that we had received the account, Debt Direct Portfolio Management is not a collection agency, therefore, you would not receive any calls or letters from our company. As for the actual account, we have strict policies in place that our affiliates must follow, which involve following laws and regulations as well as professionalism standards. We have closed your account temporarily for an investigation as we take these matters very seriously. This means that you should not be receiving any calls moving forward as the account will not be assigned to any of our affiliates. If you would like an update on the investigation, you can contact us Monday to Friday between 9am and 5pm EST. 

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** **********
  
  
  
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***** ***** ***** and they stated that my account was sold to Debt Direct Portfolio Management, LLC. Yesterday I received a message from from the secretary at my place of employment that a gentleman named ******* ******** called and said that we was going to come to my work on Friday with paperwork. He left a callback number. I called the phone number and the man who answered the phone said he didn't know anything about why someone would threaten to come to my place of employment.  Debt collectors cannot go to your workplace; under the Fair Debt Collection Practices Act (FDCPA), it is illegal for them to physically visit your place of employment to collect a debt, as this would be considered publicizing your debt to coworkers and is considered harassment.  Please cease this harassment. Do not contact my place of employment. Do not contact me at work and do not contact ANYONE but me. I plan to file a formal complaint with the Consumer Financial Protection Bureau.

  Business Response

  Date: 11/22/2024

  We have located your account with the information you have provided to the BBB in order to make your statement. There seems to be a misunderstanding. Your account was provided to us by the original issuer as you stated, however, Debt Direct Portfolio Management is not a collection agency, we do not take payments, nor do we contact consumers requesting for payment or anything else. We also do not have any one in our office by the name of ******* ********, which means your calls are not coming from our office. As you also mentioned, no one would be going to your place of employment to collect a payment either. 

  We have received your complaint submitted to our Support email, and received the BBB statement as well. You can continue to file another statement with the CFPB, however, the response will be the same as we are not a collection agency and do not contact consumers at all. 

  Furthermore, your account is internal in our office, meaning that you should not be receiving any calls in regard to this account at all, as it is not assigned to anyone within our network. Please ensure that calls are not for another debt or other outside matters. 

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When I contacted ***** ***** ***** two days ago, they said that they sold my account to you so to take the matter to with you.  When I called the purported "******* ********", the person that answered stated that it was in reference to ***** ***** *****. Either you or ***** ***** ***** is not giving me accurate information which is very concerning as you both have access to my personal information.  Also, information that I did not give anyone such as my biological father's phone number. I would have NEVER given that phone number to anyone!

  It is not another matter or debt.

  I would appreciate that being investigated thoroughly. 
  
  Regards,
  
  ***** ********
  
  
  
  

  
  

  Business Response

  Date: 11/22/2024

  We have reviewed your additional concerns, as previously stated, we are not aware of anyone by the name of ******* *******, this person who you are contacting and is contacting you, is not someone from our office and would not know anything in regard to your account or account activity. In addition, if the original issuer is stating the account is in our office and we are informing you that this individual is not affiliated in any way with our company, please be mindful of who you receive information from in regard to your account, as it may be false or inaccurate. If you have additional concerns or questions, please don't hesitate to give us a call at 833-743-1161 Monday through Thursday (9am to 5pm EST), and Friday (9am to 3pm EST). 

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been recently contacted about a debt, with the individual claiming that I am being charged with check fraud or theft of goods and services. I contacted the original lender, who directed me to this company, and did not bring up any information of legal action being taken. Have been calling Debt direct about this issue with zero response. The individual whose name is Aaron D****** has also contacted my family members. Once again I have been trying to contact Debt Direct with zero response, only being met with “our agents our busy or we are currently closed” during standard business operating hours. I would Like to get to the bottom of this situation so I can take proper action in regards to clearing this debt.

  Business Response

  Date: 11/18/2024

  We have located your account with the information provided in order to make your statement to the BBB. We have taken a look at the call logs and confirmed that you made multiple calls to our office during business hours, we apologize for the lack of response and have reported it to the head of the Customer Support department for corrective action. As for the calls you have been receiving from the individual named *****, mentioned in your statement, we do not have any employee by that name and have closed your account in order to conduct an investigation onto the account activity. This means that for the meantime your account has been closed. We would also like to inform you that there is currently no legal action involved with your account as we would be the first to find out. 

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debt Direct Portfolio *** *** ****  sold an old debt of mine and I have been unable to contact them and have no communications I can find from them about this debt- I am now being contacted by “***” by a gentleman named David S****** (spelling?) who is telling me I will be served papers on regards to this debt. He says they’re a third party company so they don’t have any information like a website or phone numbers that come up on google and he also can’t give me any contact info for the whomever will be serving me. I was given a list of possible loan companies that could be tied to the loan. Something isn’t right and my debt is being sold to companies with bad practices.

  Business Response

  Date: 11/12/2024

  There seems to be a misunderstanding. Debt Direct Portfolio Management is not a collection agency and therefore you would not receive any contact from us. We also do not sell anyone's debt to third parties. All of our affiliates contain websites and contact information and would let you know who they are and why they would be contacting you. Furthermore, we could not locate any account for the name, email or address on the BBB statement, this means that your account is not in our system and we would not know who is trying to contact you since we are not responsible for your account. It seems that you may have the wrong company. If you believe this is incorrect and the account may be under a different name, please feel free to contact us at ************ during business hours (9am to 5pm EST) or by email at ******************************, our website also contains a form where you can contact us as well. 

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had found out that my debt was sold to them a month ago or so . Well now the have people calling me with all my personal info and calling my family friends and job. Threatening me with lawsuits and claiming that I'm trying to defraud there clients or something saying il going to have a warrant out for my arrest and all that . The man I talked to was a Anthony martelli and he was very rude i would like to not contacted anymore except directly to me no one else and not trough a 3rd party collector

  Business Response

  Date: 11/01/2024

  We have located your account with the information you have provided in order to make your BBB statement. Debt Direct Portfolio Management is not a collection agency and does not contact consumers or other third-party members. We also do not bring forward any lawsuits or charges over the accounts as we do not work through the courts. In addition, there is no Anthony Martelli at our office. We take these claims very seriously and we will open an investigation in an attempt to find out who could be calling you, in the meantime your account will be closed. Please keep in mind that although the account will be closed, the debt will still be due. If you would like an update on your account at any point, you can contact our office at ************ Monday through Friday between 9am and 5pm EST. 

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I have yet to receive any phone call from debt Direct or anything and I'm still getting reports from people phone calls that agency is calling on there behalf to collect a debt . I would be willing to work out some sort of payment but as of now I have no money to work with.  
  
  Regards,
  ****** *******
  
  
  
  

  
  

  Business Response

  Date: 11/04/2024

  As previously mentioned, Debt Direct Portfolio Management does not contact consumers, but our office contact information was provided in the event you would like to contact us for an investigation update. In addition, your account is closed as per the investigation, and no one should be contacting you at all. 

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a past loan with ***** ***** loans. ***** ***** loans emailed me letting me know they sold the remainder of the loan to Debt Direct Management LLC. Since then I have received threatening calls. I got a call from ****** ******** ***** they called and left a voicemail stating their client had placed my file with them and they provided my last 4 of your social, and name and that a lawsuit would be filed on my name and social for fraud. When calling them back the phone rang a few times and didn’t respond after a couple minutes they called back stating they were Mr. S******** with the prenatal department of ****** ******** ***** and that they saw I called and this was no game and I need to contact him to get my side of the story and the last time I made a payment was 3/27/2024 since they stated this I looked more into it and they were referring to my ***** ***** loan that was sold to debt direct management. I have not received any contact from debt direct management or received proof that this company actually has my account. please close my account now. A investigation is necessary and all collection efforts should be indefinitely stopped and satisfied as this has been unlawful in so many ways.

  Business Response

  Date: 10/01/2024

  We have located your account with the information provided to the BBB in order to make your statement. Debt Direct Portfolio Management is a debt purchasing agency and does not contact consumers in regard to their accounts in any way, for this reason, you would not receive any notice or documentation from our office unless the consumer contacts our office and makes a direct request. Otherwise, documentation would be provided directly to the agency in charge of handling your account. Currently, the agency is named ****** ********* ********** *****, we do not work with anyone by the name of "****** ******** *****" nor do we work with the courts for account resolution. We have contacted the agency in charge of handling your account and closed it down for investigation. During the investigation you should not receive any contact in regard to your account at all. Please be aware that the account will only be closed during the investigation and will not be closed permanently, therefore, the debt will still be owed. If you would like an update on the investigation, you can contact our office Monday to Friday between 9am and 5pm EST. 

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [I am not satisfied with this response only because I am not in a financial state to pay off the debt at the time and would like an extension with no fees. Also do not appreciate being threatened with a lawsuit. Please do not share my personal information to other companies. I would like to thank you for the fast response.] Regards, ******** *********