ComplaintsforAtlas Debt Relief, LLC

• Initial Complaint

  01/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They are going through some court thing and froze the acct the money I have sent in is mine and I have no way of contacting company because no one will answer phone or email I’m very disappointed and just want to cancel my acct and get my money back now that my credit is worse

  Business response

  03/27/2024

  BBB received the following response from the customer on behalf of the business: The company reached out to me and took care of what I needed thank you for your time again but still want the complaint to be heard no one should have to lose their credit with a debt consolidation company.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  ATLAS DEBT RELIEF Dear ******, We are sorry to hear that you have decided to terminate our partnership. We are currently processing your cancellation request. This is to confirm that no drafts will be processed on your account (this does not apply to drafts that began to process before receiving this request). We have also forwarded a request to close your program savings account and the balance will be refunded. Please be aware you will have access to your client portal for 7 days after cancellation. If you have any questions or concerns, you may contact our Client Services Monday - Friday, 9am to 5:30pm EST. Thank you, Atlas Debt Relief Refund for Contract# ******* ********************** ************* *************   ****** ******* 18 January 2024 I am reaching out to Atlas because I canceled my contract with Atlas contract # ******* on the 13th of December 2023. I was told my case wasn't settled until the 21st of December 2023. I called back over two weeks ago at this number ###-###-#### and was told that I would be receiving a refund of around 2,680 on the 15th of January 2024. As of this date, I have not received a refund. The lack of the promise that was given to me I am in a financial crisis. I have tried to reach out to Atlas at the number listed and the voicemail states your office is closed. Please send my refund today directly deposited in the account on file ending in ****. ****** ******* Coming together with a common goal and seeking positive results happens when We work together ******.***********************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I opted to try a debt relief program with Atlas Debt Relief and Global holdings LLC. They haven’t done anything to settle the debts as discussed. i have repeatedly attempted to contact the customer service/support line but the office is closed during their normal business hours as listed. I have attempted to angel my program after the first month and they continue to withdraw money from my bank account. With no resolution to the debt relief program. They are taking money that I don’t want them to have because they haven’t made any attempts to settle any debts as discussed.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I signed for what I thought was a debt consolidation loan yet to find out it’s a program and a scam. They gave me false numbers to call people whenever I need anything. The nunber don’t work go straight to voicemail. You go to there website to contact them and it goes to voicemail always stating they are closed. I just want to cancel everything and move on this was such a huge mistake.and a scam

• Initial Complaint

  01/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I signed a contract for Debt relief. The contract states at any time I can opt out and they need 5 days lead time to not take funds from your bank account for the monthly fee. Every phone number I try is either a non working number or it automatically disconnects me. I have emailed and texted the person who said she would be available for any assistance.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am in worse shape now than when I started this program! Companies like Atlas Debt Relief should not be able to get away with preying on seniors, especially 100% disabled Veterans. I entered into an agreement with Atlas Debt Relief on November 18th, 2022. See attachment. The agreement was for Atlas to settle 14 of my accounts, including Regional Acceptance Co. for $11,147 at 25% interest. Atlas stated that per the terms of the agreement, no fees would be paid until the debt was settled. However, this is not true. Atlas told me that because I was such a dedicated customer, who paid on time, I would be a perfect candidate to apply for a ******* loan. See attached. The ******* loan was for $34,159.44 with a 19.99% interest fee, this included Atlas's fee of $11,147., $21,429.00 plus miscellaneous fees to pay off my remaining debt totaling $34,159.44. Atlas gets paid early on ESTIMATED FEES before the debts are any near to being settled by me getting the ******* Loan. In September of 2023, I spoke to Atlas rep, Luke J, about contacting Regional Acceptance Co. I gave Luke J, approval to speak to Regional Acceptance Co. and Regional Co. approval to talk to Luke J. Regional Acceptance Co. explained to Luke J, that my debt was charged off and a 1099 had to be completed. Luke J, told me that it should not be a problem to take the Regional Acceptance Co., debt off of my account since Atlas did not do any work regarding that debt. Luke J said he had to get his supervisor to sign off on it. Luke J called back apologizing for telling me that “it wasn't going to be a problem” because his supervisor did not approve of removing the debt from the program, he then stated that the conversation between myself, Luke J, and Regional Acceptance Co., was the settlement. “I was in disbelief”, Luke J replied “I know, I know", and that he was starting to record my acceptance of the Regional Acceptance Co. agreement. Regional is the largest debt, Where's the money?

  Business response

  11/01/2023

  We acknowledge the customer's complaint and concerns. Ms. ******** had 14 enrolled debts with 12 debts being settled, one debt receiving a 1099c and one debt was removed from the program.  We pride ourselves on providing superior customer service to build long-lasting relationships with all
  current and potential customers. It is unfortunate that your experience with us did not meet your level of satisfaction. With that in mind, we appreciate the time you provided us to listen and respond to your concerns.

  Customer response

  11/03/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ******** ********

• Initial Complaint

  06/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Atlas debt relief stated they would help me get my finances back together. I had a high credit score with zero missed payments in over 5. Years. They told me I pretty much would never get out of debt and end up paying a fortune. Atlas told me if signed up with them, they would save me money and charge a small fee. In the end, they put me in even more debt with a low credit score that I cant even refinance my house if I wanted to. I settled two debts on my own without them. The program doesn’t give you any updates on what they have done for you. I ended up getting sued. I signed up for the ******** with atlas, they are the ones that came to an agreement with the company suing me. I asked before i was sued, do you think I ahould get a loan from my 401k and pay off my debt? They told me no, they will be able to settle for a lower amount and then we could tank then. They never contacted them. ******** got ******* **** to settle for 26900. I then stated if I pull out of my 401k i could pay them off. They stated no, they like to see monthly payments. Then i found out Atlas charges for each time a payment goes out. I stated i would just pay them directly in full. They stated they didnt like that again… I contacted ******** lawyers and they stated thG was ridiculous. Atlas the. Stated they were going to charge me 500 for each payment they were going to send out. I told them it was paid already, and they stated it doesnt matter i still owe them 9000 for the work ******* did. I was paykng 20 dollars a month for ********* service, but they want 900 for something i could have did myself. They ruined my life and stole my money. My credit is ruined, they kept my 2500 that was deposited in my global account to so called settle debts. They lied and said chase worked with debt settlement companies. I just want my money back since they ruined my life even more. I want them to take the 20 dollars for each month i paid for ******** . There is more but it can’t fit all they have done.

  Business response

  07/31/2023

  There have been several attempts made to contact the consumer on July 17th and July 20th and issue a refund for duplicative payment. However, the consumer has been unreachable and has not returned any communication. We look forward to issuing a refund of the duplicative payment as soon as the consumer has made contact with the Client Support team.

  Customer response

  08/03/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This was just a big circle of confusion, but Atlas agreed to refund the money in a timely manner and this issue is considered resoved. Regards, ******** *********  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩