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Business Profile

Debt Repayment Plans

Atlas Debt Relief, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Repayment Plans.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Atlas debt relief was helping me settle my credit cards balance. I own 40k and during my first call to them they quoted me $578 monthly payment. Then every time they negotiated with a creditor I received a call from this company asking for more $. Then I was paying almost $800 monthly after and there were some credit cards that were not settled yet. I decided to cancel and deal With the credit card companies myself since my monthly payments kept going up. This was apparently 3 month ago now and I was told I have a little over $2000 in my account that was going to be sent back to me 3 days after the account was close. Is going on 3 months now and still no money. I have contacted them multiple times and they see the $$ there but no one knows why I haven’t received my refund. I want my $! Back bottom line. I’m sick and tired of this company back and forth. Please advise. Thank you in advance.

  • Initial Complaint

    Date:07/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January of 2023 in sought credit card relief from Atlas Debt Relief. I had approximately 30,000 in debt and they agreed to negotiate a settlement and mange my accounts with monthly payments of for 10 motnths. They were only able to settle one of they accounts for around 3000.00. I had paid them almost 6000 at his point. They suggested I sign a personal loan with ******* for the other two accounts, because they wouldn't settle without total payment. I agreed because it had been 10 months and I wanted it resolved. Those two accounts were at 24,000 which is want the estimated loan would be until the accounts were settles. I signed the paperwork and they accounts settled for about 18000. However, Atlas transferred the remaining 3000 to *******. I have contacted the company numerous times and initially was told that it took 3 months to do the accounting and adjust the loan amount. It has been 9 months now and I have paid almost 8000 and no one will return my calls and my loan amount has not been adjusted. I have been paying over 20% interest on 9000 that wasn't used on my account. I received a letter in the mail yesterday saying that they are changing all their information and I should login to the portal and update/sign all the new terms. I am not going to go that. I think my only recourse is to close my account and wait for them to contact me.

  • Initial Complaint

    Date:07/01/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Too much money went to ****** ******** for unexplained fees and charges while no money was paid toward reducing the debt for the 3 accounts on the program even after a settlement was agreed on and approved by myself and the creditors. **** ** ******* set my account to a collection agency because Atlas failed to make payments in the agreed amount on the required date. I did not agree to the extravagant high fees charged by ****** ********. In fact, I thought that I was doing business with Atlas Debt Relief only. Your agent promised that there would be no charges until all debts on the program had been paid off. He deliberately misrepresented the fact that charges are being taken out by excessive processing fees. I paid $1,222.14 each month starting May 2023 by allotment so there is no excuse for payments not being made by Atlas Relief on the effective settlement dates to my creditors on the program. This is an obvious credit scam!!!

  • Initial Complaint

    Date:06/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with atlas debt relief and was told my debts would all be solved quickly due to not owing that much. we went over my monthly rate and how long it would take for everything to be solved in november 2023. we are now in june and only 1 debt has been paid towrards. in May 2024 they charged me extra money and said it was a retainer. i did not authorize this charge and it was never disclosed to me that it would be charged. They will not discuss anything via email and their buisness hours when i try to call no one answers. i want to cancel the whole program and they will not help me to cancel.

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/23, contracted with Atlas Debt Relief to negotiate settlements for 4 credit cards. Upon calling one, *******'s, I learned they had never been contacted. Just today, all of a sudden a statement, a proposed agreement, dated back to January 24 appears. I took initiative and called *******'s, agreed to pay $270 per mo. Atlas will not remove that debt and continues to include it in my monthly payments. By the way, look at their website; they claim high approval by the Better Business Bureau.

  • Initial Complaint

    Date:04/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2023 I opened an account with Atlas Debt relief. They have been deducting 422.67 from my account every month. When I try to call I keep getting music playing over and over and no one picks up. I want to close the account and get my money back. I could have paid my own debts by now and now they have me delinquent on all of my accounts. The message on the phone even gives a false website to go to to log in. I want all of my money back from December to 4/26/2024. Andrew P***** is the person who signed me up.

  • Initial Complaint

    Date:04/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised this company would negociate with my creditors to lower my credit bills. I had debt of 35, 000.00 it has been 2 years and one account has been settled. The rest have not I have sent 17, 000. I want to end this and ask for a refund Every time I call them they never answer the phone. Please Advise.

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They weren't moving very fast. They settled with ******** for 70 % which I could have done myself. I told them I was canceling with them and was told I had a $4,222.00 balance and it would be refunded, but I am not able to get the refund. I was paying them $845.10 per month. I would like to get my refund

  • Initial Complaint

    Date:03/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid a lump sum to complete my program in February 2024. Since that time I have made over 7 calls to Atlas Debt Relief to get the final creditor payment processed, but no one has been able to proceed with moving this forward. I’ve now incurred additional fees for two additional months of this not being finalized, spent hours on hold, got disconnected today after waiting on hold for an agent and with an agent for over an hour, and still nothing has been accomplished.

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered an agreement with this company and I was told that if I cancelled the program I would get my money back within 3 days. It has been 5 weeks as of 4/25/24. Their reasoning for taking so long is because that the previous person did not submit the proper paperwork, this has happened twice already. The last time I was able to speak to them they told me it would take 2 weeks to receive my money. However I spoke to them today 4/25/24 and they told me it would take an additional 7 days to hopefully have my money back. This is the third time they delay returning my money. I believe they are lying and refuse to give me back my money.

    Business Response

    Date: 04/10/2024

    BBB received the following response from the customer on behalf of the business: After filing a complaint I received almost an immediate response from them (something that they hadn't done until I filed the complain) explaining that they were going to issue the refund within 7 days, as opposed to the 30 days they had mentioned initially. I received the check yesterday on the 7th day. Clearly they only issued the refund as quick only to avoid any further investigation from BBB. 

Atlas Debt Relief, LLC is NOT a BBB Accredited Business.

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