Business ProfileforContinental Transmission

I first took my car to Continental on Hertel in February of 2024 for a transmission fluid change they alerted me that a code for the transmission was popping up stating it was stuck in 3rd gear. During the first fix I was told that the vehicle was not ready multiple times told they were waiting on parts etc. My spouse went to Continental and was told it wasn’t ready I called 10 minutes later and they said it was ready. As I pulled off the check engine light came on(the problem wasn’t fixed however I did not know that then) a mechanic came out and turned it off. In May of 2024 under my own warranty, I took my car to **** for tranny issues which turned out to be the same issue and was told the tranny could not be rebuilt but needed to be replaced because of the model of my truck. Unfortunately **** couldn’t perform the work under my warranty because continental had their own warranty on my transmission(that I did not want) and it would have to be returned to them. After paying **** 208 for a diagnosis out of pocket continental towed it to their shop. Continental has had my car for going on 5 weeks now. At first they told me they would replace the “bad gear” despite me telling them that **** said it cannot be rebuilt. They proceeded anyway and after replacing the “bad part” another code came up. So they again replaced the part causing the code and another code popped up at this point I had missed prom appts & work in which they told me it would be ready the next day. Several codes later and on week 4 they told me they would have to replace the entire thing(which I told them in the very beginning of the service but was told that I was wrong and dealers don’t like/don’t know how to rebuild transmissions). So after I was told it would be replaced and ready the next day of course it was not. Im now waiting on a torque converter. If its not fixed Im contacting a relative who’s a Senator for NYS this is ridiculous and isn’t ok. I’ve lost money my doctor dismissed me.