Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was brought into the business on February 3rd. We agreed on a price to fix the transmission which they said they discounted at $4,000. I paid the entire amount to the business. I was given my car back after being fixed on February 7th. I didn’t even drive 5 miles home and it wasn’t right and had to take it back. They originally fixed a chain and pulley system. Now they said there missed a cracked valve case. That turned into they had to order the part. Then they needed to program the car. They had to use an outside programmer who didn’t show up more than once. Then they didn’t have the software to program the car. Then the programmer said the part they put in was defective. Then they said the casing around the transmission needed to be replaced. They keep saying I will have my care back in a couple days. Then they said they fixed everything, reprogrammed and heard a noise and replaced the tire rod. Then they said a wire sensor was coming up. They were supposed to go through the wires and delayed several more days. Now they need to replace a wire harness. They’ve lied about when I will get my car, delayed fixing, kept me on hold on calls multiple times, and still have not fixed my car. I’ve had to rent a car and use ***** to get around which have cost nearly $500 in the past month. I still do not have my car and it’s been over a month now. I’ve had to cancel medical appointments, couldn’t take my kids to activities, and have had to delay other activities all because they cannot seem to fix my car. I just want my car fixed and back. They said this sometimes happens with cars that are anomalies. I find it hard to believe that a transmission shop/detailer in business 40 years doesn’t know how to fix this.

  Business Response

  Date: 03/14/2025

  The issue we ran into was a parts sourcing issue, which the customer was made aware of and we continued to update throughout.  It was a valve body issue which was on national backorder.  Again, this is something the customer was advised of, and updated many times.  We had put in a spat case, which puts us first on the list to receive when they did come available.  That was the case, and we did receive the valve body at the beginning of this week.  We installed and delivered it to her Monday morning.  The repairs have a 12 month, 12,000 mile warranty as per her repair order. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continental transmission has had my vehicle for a year they say they diagnosed my vehicle and did the work but that wasn’t the problem they found another problem which for the first diagnosis i paid almost $1300 upfront but then complained there was another issue which they fixed a year later i have traveled back and forth to this work repair shop also paid insurance on this vehicle while they had it. my car has been bruised damaged fender coming off none of these issues were the reason my vehicle came there now they’re harassing me cause a year later they fix the problem the week my mom pass away and nephew hit by a city of buffalo worker so this has been year long process to be done in this tragic week i know this can’t be real where do i begin this was not legit fraud and i had a vehicle previously bought to them that they played this game with i’m lost how do i get in contact with company headquarters my vehicle is now ready and a balance of 2500 is due and they have my vehicle been done for 7 days

  Business Response

  Date: 10/14/2024

  The customer had us tow the vehicle in, and the complaint was that someone had poured sugar in her gas tank.  We told her it would need a fuel pump, and we wouldn't know until if there was further damage until the fuel pump was installed.  We told her we would need to clean the entire fuel system out, which we did.  We provided her that estimate.  Upon completion of that, we informed her that there was further damage to the engine.  We require half down to start any work, and she made 3 payments to meet that requirement over several months delaying the repair.  We recommended a used engine replacement.  At that point I believe it was her father *****, who got involved.  He came in on 9/27.  Greg spoke to him.  He finally authorized the work at 9/30 at 9:10am to start the engine work.  What we did was, credited her any money she paid for the fuel pump ($1800 repair).  We discounted her engine $1331.90.  So the work was authorized on 9/30 and complete on 10/2.  Said they were picking it up on 10/3.  They said 10/4, 10/5, 10/7, and bringing some money on 10/9, and again 10/10.  None of that has happened.  To conclude, the customer left the vehicle here almost 1 year.  Customer was given an $1800 repair at no charge, a $1300 discount on engine replacement and yet to pick it up and pay the balance (please refer to the text messages). 

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Continental Transmission on Hertal Ave in April of 2024 since April till current my car has had 3 rebuilds and two swaps in 5 months and is still having the same issue if not worse including causing me to go in reverse while it was in drive on the expressway with my child and backing into a truck. This occurred 1 hour after picking it up on Sept 20 2024 after having it towed back to their shop on the 18th of Sept due to the transmission going once again. During these months I have not been given any paperwork on what has been done nor proof of what has been done even after requesting it several times. They caused damage to my fly wheel which they repaired only after I expressed that was part of the transmission. They are now adding damage to my engine as each time the transmission goes they request that I drive it still off the highway knowing it is causing harm to the vehicle. I payed $3700.00 to have it repaired and 5 months later it’s had 3 rebuilds and two complete swaps and still is not repaired and no proof is being given. When I told them it went in reverse on the expressway way causing me to back into a truck while with my child all I was given was an apology and that these things happen sometimes. Since it was returned once more on Sept 26, 2024 it is still jumping and shifting gears hard and I asked once again for all the paperwork for everything done and still have been given none. I have no proof of the transmission in my car currently or where it came from or proof that it was acquired legally.

  Business Response

  Date: 11/06/2024

  She had a transmission valve body problem.  We picked up the vehicle from the customer.  We put a replacement transmission, and torque converter in.  We restarted her warranty and delivered the vehicle to her house.  So all the problems were resolved in a timely fashion.  Greg Scarpace

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first took my car to Continental on Hertel in February of 2024 for a transmission fluid change they alerted me that a code for the transmission was popping up stating it was stuck in 3rd gear. During the first fix I was told that the vehicle was not ready multiple times told they were waiting on parts etc. My spouse went to Continental and was told it wasn’t ready I called 10 minutes later and they said it was ready. As I pulled off the check engine light came on(the problem wasn’t fixed however I did not know that then) a mechanic came out and turned it off. In May of 2024 under my own warranty, I took my car to **** for tranny issues which turned out to be the same issue and was told the tranny could not be rebuilt but needed to be replaced because of the model of my truck. Unfortunately **** couldn’t perform the work under my warranty because continental had their own warranty on my transmission(that I did not want) and it would have to be returned to them. After paying **** 208 for a diagnosis out of pocket continental towed it to their shop. Continental has had my car for going on 5 weeks now. At first they told me they would replace the “bad gear” despite me telling them that **** said it cannot be rebuilt. They proceeded anyway and after replacing the “bad part” another code came up. So they again replaced the part causing the code and another code popped up at this point I had missed prom appts & work in which they told me it would be ready the next day. Several codes later and on week 4 they told me they would have to replace the entire thing(which I told them in the very beginning of the service but was told that I was wrong and dealers don’t like/don’t know how to rebuild transmissions). So after I was told it would be replaced and ready the next day of course it was not. Im now waiting on a torque converter. If its not fixed Im contacting a relative who’s a Senator for NYS this is ridiculous and isn’t ok. I’ve lost money my doctor dismissed me.

  Business Response

  Date: 06/25/2024

  BBB spoke to the business owner and the following was relayed: We replaced a defective part under the warranty.  We'd be happy to cover the cost of her diagnosis.  She can come pick up the check for the diagnosis anytime.  

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been with this company since November of last year I paid in full today is April 28 and the work is still not done. This is ridiculous.

  Business Response

  Date: 04/29/2024

  **** ******* did get his car back. He has been driving it for months.  He came back with a separate electrical issue with the shifter inside the vehicle .  Diagnosing the electrical issue now inside the car at the shifter area.  Not at all related to the work that was originally performed.  

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting for over 11 months to receive my vehicle back, and all I get from Continental Transmission is that they are almost done with my vehicle for the past 11 months. The money I spent there, I could've bought me another vehicle waiting all this time. I spent a lot of money on **** to get back and forth to work everyday. I originally took my vehicle there to get my crank shaft fixed, and when they finished that job they told me that my head gaskets were blown when it was time to come pick my vehicle up to take home. I was always skeptical about that head gasket story, I know they were not blown. So they charge me to fix that also, I don't believe these people at Continental Transmission on Hertel. I really think they're price gauging and running a fraudulent scam on me to get more money out of me like they already did to me lying and overcharging me to fix my vehicle. This situation almost made me lose my job,

  Business Response

  Date: 01/09/2024

  The repairs were not started on the car until we received half down.  That took the customer several months.  As soon as we received half down we started the repairs.  Certain parts needed to be special ordered which the customer was aware of.  Also, the heads had to go to a special head shop for resurfacing.  We are currently re-assembling all the new part and have an expected completing date of 1/16.  

  Customer Answer

  Date: 01/12/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Response taken by phone:  I have spent over $4000 on rides to get to work and they expect more money out of me.    I need my vehicle back.   Regards, ***** ******

  Customer Answer

  Date: 01/19/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I would like to say that I'm still not in my vehicle and $6,600 is already out of my pocket waiting almost a year for Continental Transmission to finish up. I don't understand why they want to over charge me so much money and keep my vehicle all this time just to finally start working on my truck now that(BBB)is envolved almost a year later like I don't have a life and job to get back and forth too everyday. All the special parts you guys are so called waiting on for my truck to finish the job is located at the (***)dealer 15 minutes away from you guys, and you kept telling me how you guys were waiting all this time for parts to arrive to complete the job on my truck. Well that was another lie, because I still don't have my vehicle. Hopefully BBB can get this problem resolved, I really think that they playing me with fraudulent  moves to get extra money out of me. I'm being professional as I could be about this situation, they need to just give my truck back to me. I could've been took them to small claims court ten months ago for price gauging and lying to me about a 30.2 hour job that's taking over a year now to finish. If this ain't a scam for extra money, please help me out BBB. Regards,  ***** ******

  Business Response

  Date: 01/23/2024

  It should be done by end of the week.  The longest hold up was us waiting for him to get the funds together to put half down.   

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I brought car in on Sept 5, 2023 for a transmission problem. I had to take the vehicle in 3 times before it was repaired on October31, 2023  I was charged for work that was not necessary and I was without the use of my car for approximately 1.5 months. I had to pay extra for bus fare because I did not have my car. 

  Business Response

  Date: 03/20/2024

  We already responded to this complaint.  Its ******** choice if he wants to under charge. However, we take our prices off the industry standard, *** ****.  *** **** provides parts and labor breakdown for all certified repair facilities, Insurnace companies and dealerships.  it is how NYS requires you to price auto repair.  Not sure if ******** even has a computer. Those are fake prices from the 90's.  Anyone can give you a price after the work has been performed.  Is it based on labor hours and factory prices for parts? 

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

       Continental on Hertle Ave Mitsu. Eclipse needed new starter, took vehicle to Continental on Hertle Ave, Bflo NY onbeforehand a starter was purchased was told they will order theyr own. Instead used products wen put in it's place all vehicle actually needed was fuel pump. ???ne starter. After 10 day car was still there no fixed, few day later after a heated conversation he said its ready & was not. check engine light was on. It shook and while on the express it dropped speed. took it back and they acted like they did something which we knew was a lie, cost me money to get back and forth to work and my everyday life. They charges 1563/64 now another company is trying to rectafy their mess. also have paper work

  Business Response

  Date: 11/01/2023

  we repaired the car with a starter the car also needs a flywheel we provided a estimate for the work.They declined the work so the car still needs a flywheel.The work we did has a 12 month 12000 mile warranty.

  thank you

  continental transmission

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get my brakes done @ Continental Transmission, & the employee name Steve took my whole Transmission out & apart. Then I was told that it would be $6000 to fix

  Business Response

  Date: 10/12/2023

  Mr ******* brought  car in for 2 problems 1 was a brake problem and the other was a transmission problem,He authorized remove and disassemble of transmission of transmission.We gave him a price for transmission and brakes.We gave him a 50 percent discount .waiting to hear backthank you **** ********

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my car there the first time because it has a transmission code. They supposedly rebuilt it gave it back to me a month later, and there was no change in the condition of the transmission. It didn’t work, right it was slipping and banging, so I called them up they told me to drive for a couple days and I did I brought it back and they’ve had my car for two months now and keep giving me ******** answers and when I ask when my car is going to be done, they keep telling me all we had to order another part or we have to program it and they never give me an update. They never called me to update with me once the whole time, my car has been with that shop it is the worst shop that I’ve ever experienced going to end. This is coming from a retired master technician.

  Business Response

  Date: 10/17/2023

  The ***** came back he told us he sold the car.He then changed his story we did a repair under the warranty.If he now has a problem which I doubt wed be more then happy to do any warranty repairs.I believe he sold the ***** and is simply trying to get money.