Business ProfileforHaarko

If I could I would rate this company at a NEGATIVE 5 stars! After seeing a commercial on TV, I decided to try one of these knives. They look fantastic! BOY WHAT A MISTAKE! I never have been able to try the knife myself. During the web site ordering process, I was inundated with pop ups offering me additional items related to the knives. I was under the impression that the additional items were “added” on to my original order & that the $$ amount that was shown was my TOTAL. I did NOT understand that EACH item I added on was the amount shown on the screen. Imagine my surprise when I received an email from ****** informing me of the THREE orders each $45-$55!! I spent over $150.00!! I IMMEDIATELY contacted the company & explained that I did NOT want the “add-ons”. I was told they would do their best to change my order. Then FIVE days later I get another email telling me that my “order is on it’s way”. I immediately contacted the company by “CHAT” on the web site. The lady on the chat said she could refund 50% of the price!! I let her know that it was not my doing that sent an unwanted order out that had been CANCELED FIVE days prior, & that I wanted 100% of my money refunded & absolutely did not want ANY merchandise from them if they were going to be that dishonest & try to scam me. I was told that my order couldn’t be changed, it was to late it had been processed, even though it had been FIVE days & I had contacted the company within 8 hours of the order being placed. When I did get the package in the mail it was a plastic bag & it was shredded on some corners & there were holes all over it so I taped it together the best I could, only to find out that I couldn’t just deny delivery, I now had to pay $22.00 to ship it back because I had "altered" the original package!!! Then I get an email from the package company saying that they can’t deliver the package because it only has a PO BOX !! When I contacted the knife company, they wouldn't/couldn’t give me the address. They said since I had filed a complaint about the $150.00 that they charged me, they can’t give me the address!! I am unsure when, but I know I will be getting that package back & when it comes time that they will FINALLY give me the address, I will have to pay an ADDITIONAL $22.00 to FINALLY ship the knives back to them!! So this mistake will cost me over $200.00!! This company is a NIGHTMARE to work with! If you don’t want a headache, I suggest going elsewhere & purchasing ANY other company’s knives & let this company SIT ON THEIRS!!!!

Hello ******, We are really sorry to hear about the inconveniences caused to you. Your order has been fully refunded for $150.82 - this money should reflect on your bank or ****** account in several business days. Please do not worry about sending the knives back as we have already caused you a lot of trouble. Hopefully this solves the issue. Have a nice weekend!