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          Business Profile

          Bank

          Citizens Financial Group

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bank.

          Visit Website(216) 566-5300

          About

          Overview

          Own this business?

          Citizens Financial Group

          Delmar, NY 12054

          View Headquarters

          Years in Business: 154

          BBB Accreditation & Rating

          Citizens Financial Group is NOT a BBB Accredited Business.

          To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

          Why choose a BBB Accredited Business?

          BBB Rating

          A

          Reasons for rating

          • Government action(s) against the business
          How are BBB ratings calculated?

          About This Business

          Citizens Financial Group, Inc. is a commercial lending business operating 9 commercial banking centers. 

          Products and Services

          Checking Accounts, Savings Accounts, Money Markets, Home Equity Loans, Mortgages, Student Loans, Student Checking, Home Equity Lines of Credit, Business Banking, Commercial Banking, Investing, Wealth Management

          Business Details

          Local BBB:
          BBB of Upstate New York
          BBB File Opened:
          10/2/1998
          Business Started:
          1/1/1871
          Business Incorporated:
          6/17/1985
          Type of Entity:
          Corporation
          Alternate Names:
          Charter One Bank
          Citizens Bank
          CCO Mortgage
          Charter One
          Citizens
          Citizens Leasing
          Citizens One Mortgage
          Citizens One Personal Loans
          Citizens One Student Loans
          RBS Citizens
          RBS Citizens Bank
          Citizens One
          Business Management:
          Mr. Edward Pettinella, CFO
          Ms. Maria Costa-Yee, Branch Manager-Tonawanda
          Ms. Anna M. Diliberto, Branch Manager
          Mr. James J. Asztalos, Branch Manager-Liberty Bldg
          Ms. Shari Goldstein, Asset Recovery
          Mr. Charles John Koch, President/CEO/Chairman
          Mr. Randie E. Kopf, Branch Manager-Williamsville
          Mr. Leonard Simon, Chairman of Board/CEO
          Mr. Jon Little, VP-Area Regional Manager
          Ms. Meg A. Hatfield, Litigation Support Manager
          Ms. Debbie Hampson, Marketing & Advertising
          Ms. Sherri Kalec, Branch Manager-Georgetown
          Mr. J. Michael Holloway, President
          Mr. Douglas V. Carlson, Branch Manager
          Ms. Louisa Frazier-Nerritt, Branch Manager-Hamburg
          Ms. Joan Van Etten, PR Director
          Ms. Pamela Bartell, V. President/Branch Manager
          Mr. Peter J. Renkas, Branch Manager-W. Seneca
          Ms. Colleen A. Piscitello, Branch Manager
          Mr. Mark D. Grossi, Executive/Vice Pres/Rtl bnkng
          Mr. David W Cushing, Director of Finance & Admin.
          Number of Employees:
          20000

          Additional Contact Information

          Fax numbers
          Other Fax: (216) 566-1465
          Other Fax: (716) 633-2839
          Other Fax: (585) 453-6855
          Other Fax: (716) 646-1209
          Other Fax: (716) 646-5227
          Other Fax: (585) 232-4846
          Additional Phone Numbers
          Other Phone: (800) 457-7272
          Other Phone: (716) 633-2905
          Other Phone: (518) 647-8136
          Other Phone: (716) 633-0681
          Other Phone: (877) 242-7837
          Other Phone: (315) 423-9248
          Other Phone: (518) 793-7711
          Other Phone: (585) 244-4822
          Other Phone: (607) 754-5021
          Other Phone: (518) 783-8275
          Other Phone: (716) 681-8902
          Other Phone: (585) 238-8600
          Other Phone: (716) 824-1960
          Other Phone: (716) 855-2532
          Other Phone: (800) 247-5685
          Other Phone: (585) 424-1565
          Other Phone: (518) 792-0971
          Other Phone: (518) 563-1800
          Other Phone: (585) 334-7620
          Other Phone: (585) 258-3070
          Other Phone: (585) 453-6844
          Other Phone: (315) 736-0106
          Other Phone: (518) 587-3232
          Other Phone: (716) 634-5046
          Other Phone: (585) 423-7272
          Other Phone: (315) 699-3672
          Other Phone: (716) 298-1949
          Other Phone: (716) 646-5515
          Other Phone: (716) 855-2575
          Other Phone: (716) 874-7296
          Other Phone: (585) 223-0111
          Other Phone: (585) 865-5151
          Other Phone: (716) 646-1620
          Other Phone: (315) 468-8622
          Other Phone: (716) 447-1274
          Other Phone: (607) 433-0713
          Other Phone: (716) 282-4700
          Other Phone: (585) 424-1810
          Other Phone: (518) 459-5712
          Other Phone: (716) 826-0500
          Other Phone: (716) 891-1993
          Other Phone: (716) 592-5167
          Other Phone: (518) 373-0473
          Other Phone: (585) 442-2090
          Other Phone: (585) 671-0200
          Other Phone: (716) 693-2440
          Other Phone: (585) 442-0224
          Other Phone: (585) 247-1000
          Other Phone: (716) 877-9031
          Other Phone: (716) 652-5010
          Other Phone: (716) 775-3344
          Other Phone: (585) 377-2330
          Other Phone: (585) 266-4284
          Other Phone: (585) 266-5400
          Other Phone: (585) 247-5670
          Other Phone: (716) 634-4970
          Other Phone: (518) 370-7070
          Other Phone: (585) 258-3105
          Other Phone: (716) 564-2126
          Other Phone: (585) 227-5880
          Other Phone: (716) 692-4397
          Other Phone: (585) 247-0900
          Other Phone: (716) 834-8500
          Other Phone: (716) 677-2228
          Other Phone: (518) 393-0073
          Other Phone: (585) 385-4910
          Other Phone: (585) 335-3320
          Other Phone: (716) 862-0525
          Other Phone: (716) 823-5317
          Other Phone: (585) 865-5150
          Other Phone: (716) 684-6207
          Other Phone: (518) 283-2611
          Other Phone: (518) 447-0150
          Other Phone: (716) 312-0538
          Other Phone: (585) 436-3050
          Other Phone: (716) 656-9628
          Other Phone: (716) 651-9072
          Other Phone: (585) 223-7909
          Other Phone: (585) 396-9280
          Other Phone: (716) 439-6352
          Other Phone: (716) 646-6281
          Other Phone: (716) 683-8624
          Other Phone: (716) 655-1468
          Other Phone: (585) 265-3660
          Other Phone: (585) 223-8645
          Other Phone: (716) 892-6718
          Other Phone: (315) 331-1830
          Other Phone: (585) 586-1231
          Other Phone: (716) 283-3934
          Other Phone: (716) 823-5057
          Other Phone: (716) 693-7285
          Other Phone: (518) 238-0485
          Other Phone: (716) 568-0100
          Other Phone: (518) 587-1400
          Other Phone: (518) 438-5910
          Social Media

          Licensing information

          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

          Additional Information

          Referral Assistance
          NYS Banking Department
          Licensed Financial Services Division
          New York NY 10004-1417
          Phone Number: (877) 226-5697
          http://www.banking.state.ny.us/supinst.htm
          Office of the State Comptroller
          110 State Street
          Albany NY 12236
          http://www.osc.state.ny.us
          [email protected]
          Program Participation
          BBB Community Patrons
          BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

          BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.
          Business Categories
          Bank, Financial Services, Loans, Consumer Finance Companies, Mortgage Lenders, Mortgage Banker, Banking Services

          Industry Tip

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          BBB Tip: How to choose a new bank or credit union

          More Resources

          BBB Reports On: Known Marketplace PracticesOverview of Ratings

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