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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to express my extreme frustration and anger over the recent unjust actions taken by Citizens Bank concerning my business account. My account, under the business name Viasitter llc was inexplicably closed following an ACH transaction made by a familiar client. This transaction included my business name in the memoa perfectly normal and legitimate business activity.The abrupt closure of my account has caused severe disruption to my business operations. To make matters worse, Citizens Bank is now refusing to release the funds in my account, which were rightfully earned through legitimate business activities. This is completely unacceptable and has put my business in a precarious financial position.I demand that Citizens Bank immediately release the withheld funds. Your actions have not only caused financial strain but have also undermined my trust in your institution. I expect a prompt resolution to this matter and a thorough explanation of why this unwarranted action was taken in the first place.I insist on a response within ************************************************************** no choice but to escalate this matter to higher authorities and consider legal action.
Business response
07/11/2024
A detailed response has been communicated to ************ on July 11, 2024 by telephone.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Deposited work check on 7/1, was told funds would be available the next day, 7/2. Funds still haven't cleared by 7/5. When I inquired, Citizens told me the check had been placed on an "extended hold" and could take up to 14 business days to clear. I was not notified of this at all. Meanwhile, my account has gone negative, my bills are past due, and I'm incurring late charges and insufficient funds fees. I have been with Citizens Bank since they were Charter One -- nearly 15 years. This is how this company rewards it's long term members, by making them destitute and look like people who don't pay their bills. I will be leaving as soon as this check clears.Business response
07/11/2024
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Money was drafted from my account and after investigating myself it appears someone had attached my card info onto someones cash app and funded themselves. My cards and wallet were retrieved after reaching out to a friend whom *** celebrated a birthday with. I was told my money would be returned after 10 business days. This occurred on 06/10/24Business response
07/11/2024
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I called on June 28th to request a refund for 2 overdraft fees. I made a payment to a company, deposited the money via Zelle and the payment was posted. 2 days later they reversed the payment and charge me a $35.00 fee.I called customer service and they just refunded me 1 overdraft fee and refused to remove the second one for the reversed payment.They did not explained to me why they returned the payment and on top of that charge me $35.00Business response
07/05/2024
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Applied for a HELOC, after one of Citizens Bank banker's had told me how amazing their HELOC program was. Well let me tell you, from the beginning how unprofessional it has been. The first appraiser they sent out came back with an appraisal that was on the low side. So I hired an appraiser who does private appraisals, as well as appraisers for Citizens bank themselves. Well this private appraisal came in $275,000 higher, than the one Citizens bank hired to do it. So I complained to Citizens bank and they sent out a new appraiser. Well this appraiser said she couldnt find comps in my area because my house/property was so unique. She then appraises the house for over $200,000 less than Citizens bank original appraisal. I told them i would not be moving forward with them if the appraisal aint right. I got a email from one of Citizens bank processors by the name of ****** and he said due to the age of the file the credit report we have previously obtained is due to expire, in order to move forward with the application process, please provide confirmation that we are able to repull an updated credit report. I never answered the email or spoke to anyone further on the phone from Citizens bank about repulling the credit report. They then proceeded to rerun my credit without my permission. Its illegal to do and I now need to seek legal counsel.Meanwhile they are begging me for my business accounts, which will never happen.Someone by the name of ****** who is supposedly a senior customer advocate called me. She told me she was opening an investigation and it will take about a week. Well 23 days later , countless unanswered phone calls and emails, she finally called back today. As expected has no update. All she says is it cant be overturned from citizens second appraisal, citizens could run my credit whenever they want as long as I have an open application. Which I know is not true. They have hurt my credit by running it multiple times. Its one big SCAM.Business response
07/08/2024
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Citizens bank has cut off my debit card and has refused all of my refunds from Amazon.I waited for 45 minutes on hold on Jun 26th 2024 at 6pm and then the person who got on the phone was disrespectful refused to help me and then began patronizing me.Then the person put me on another 45 minute hold, and no one ever came to the phone.Citizens bank has caused me to loose $160 and cost me $100 of my time. And still refuses to speak to me and allow me access to my refunds.Business response
07/11/2024
A detailed response has been communicated to ****************** on July 9, 2024 by telephone.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a large Lawsuit settlement check and entered the citizens bank on Friday to deposit it into an account I already had open but when I got there the lady told me my account had closed for not using it enough but she said no problem I'll open up a new account for you . Just before she completed the last step she said there might be a 5 day hold because we had to reopen your account . I literally stopped in my tracks and said ohh " I'm sorry I can't open this account because I have a vet appointment for my dogs next Friday and need to buy a car on Thursday to make sure I can get them there as it took us over a month to get them an appointment " I was willing to take my check and pay a check cashing place a thousand dollars to cash it instantly just to not miss getting my dogs to the vet on Friday but the lady who opened my account says Friday ? You should have your money released Thursday at the latest so you will be fine ... it's wensday so I called to make sure it would clear by tomorrow so I can buy the car and guess what The Money will be held until Friday as policy and she new it and lied to me .. I feel cheated defrauded angry and just plane sad . I don't know what to do . My dogs mean everything to me and this appointment was so important I was willing to pay 1000 $ to cash my check at a check cashing place just not to miss it and she new the moment she took that check I was going to miss that appointment and took it anyway lied to my face assured me my check would clear Thursday " possibly sooner " If everything went smoothly ( another lie ) as policy it didn't matter how it went she knew when she took that check exactly how long it would take to clear . I have never felt so betrayed or cheated by a financial institution and absolutely will be closing the account Friday if they cause me to loose this important appointment for my pets .. it's just very hurtful because I brought it up so this didnt happen i would have paid the 1000Business response
07/01/2024
A detailed response has been communicated to ************************ on June 28, 2024 by telephone.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I deposited an insurance 6/20 check ******* drafted from **** of America from Delta Dental. They released ****** on 6/21. I spoke with them and they said the balance will be released Tuesday 6/25 which is today and nothing. I contacted Citizens Bank again and now they said the 28th. That's ridiculous 8 days after the deposit they will release the balance of funds. I told them to call **** of America if they want to make sure funds are available but they will not. This is an Insurance check not a personal check!Business response
07/08/2024
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
06/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,I keep getting junk mail from Citizens Bank addressed to one ************************************* at my address at *************************************This person moved 4+ years ago when I bought the house! How can CBs records be this outdated??I try to send the junk mail back with a note that I refuse delivery, but it ends up in my mailbox again a week later.I should not have to be dealing with mail for someone who hasnt lived here in 4 years!I would like Citizens Bank to CALL **************** to get her correct address, and to remove ************************************ from their records, regardless of whether they get the updated address or not.In the event they cant get ahold of **************** for the updated address, I dont care. Thats not my problem and I dont want ANY of their junk mail (which they probably call perks, promotions, or something braindead like that).Thank you in advance.Business response
07/03/2024
A detailed response has been communicated to ************** on June 27, 2024 by telephone.
Sincerely,
Office of the Chairman
CitizensInitial Complaint
06/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a Citizens One loan for equipment with Vivint while living in ********. I cancelled Vivint but was still charged, I finally got that cancelled but the Citizens One Loan I'm still being charged for. It was a 3 year loan and it's been well beyond that. I no longer live in the house with the security system. My account for equipment should have been paid off by now, my contract should have ended. My account has no contract attached to it and I can't reach anyone at Citizen's to resolve it or to get a copy of my contract. I think I'm being falsely charged for loan that doesn't exist anymore. Unless there is a contract presented I'm assuming it's an illegal debt and I want my account closed with no more payments and a refund of any overpayment.Business response
07/03/2024
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Customer
**********************
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1,758 total complaints in the last 3 years.
647 complaints closed in the last 12 months.