Business ProfileforBetter Smile Of Western New York Pllc

I wish I could leave 0 stars, our first visit went ok, then they sent me an email confirming our next appointment, so I immediately called to make them aware that my family would not be able to make our appointment and that I would like to reschedule, I ended up speaking to their front office manager Christine who gave me a hard time the whole phone call like the cancellation was prohibited! I ended up rescheduling the appts for myself and my daughter and told her I would have my wife call when she woke up. Approximately an hour or 2 later I called back only to be put on PERMA-HOLD by her for about 30 minutes, I then called from my wifes phone while still listening to the "Better Smile" answering tune on my phone, when she answered this time, I asked her how long of a hold is too EXCESSIVE?? She then got an attitude after leaving me on hold and started talking like it was her practice, at which point told me she was done and hung up the phone. I said ok, and my wife called back the next day to re-schedule her APPT and then she told her that we were no longer welcome and would be receiving a letter in the mail. I highly recommend taking your family somewhere else to a place that is a little more friendly!