ComplaintsforCognigence Products
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a package of KETO gummy bears in the mail, actually 2 bottles.The address says:TRENDY ***************************************************** It is clearly connected to this other brand, "CONTINGENCE"I never ordered, I have never paid for these, but there is no way to contact them or return them. I have read that this is a scam where they attempt to charge you a subscription fee to your credit card. I have never agreed to subscribe to buy this and I would prefer to return them and then never have this company contact me or try to scam me again.Initial Complaint
05/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a package on 5/22/23 for Keto Gummies and Keto Advanced weight loss from this company that I did not order. Tge package did not come with a packaging slip. I called the number on the back of the bottle **************. The customer service person kept wanting to verify information. They had my email address on file and home address. He told me it was a trail and I can keep them and he will stop any reoccurring orders. How did they get my information? What other information do they have? This company needs to be investigated.Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
1) They sent me the product to try.2) It doesn't work.3) I cannot contact them to stop sending and stop charging me for the product.4) I cannot find a valid phone number or email to contact them.Initial Complaint
05/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I never ordered this product!!!Initial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I originally was offered a free sample of Vigorlite gummie bears . Sold thru Prestige *********************************** Flushing , ** *****. Sometime in January 2023. They told me they had to get info on my Credit Card in order to facilitate the order . For next 3 months I am charged $ ***** each month for one bottle ( 30 gummie bears ). I never desired to receive anything after initial free bottle . The following is where I feel the company is scamming . I learned the original source that distributes the *** GUMMIES IS cognigence Products I called their number **********. When I confronted customer service rep with my complaint she offered to reduce my cost by 40 % . Then I informed her I would be contacting authorities with a charge of fraud. Her reply , If you will say on a recorded line YES I can refund you 70 % of what we charged you . Sincerely submitted , *******************Initial Complaint
04/25/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I received a parcel from **** from Trend #*** containing a bottle of GoXtra Keto gummies which i did not order. Can this provider please advise how this product was purchased and how they obtained my details.Customer response
05/19/2023
Better Business Bureau:
At this time, I have not been contacted by Cognigence Products regarding complaint ID ********.
Sincerely,
**********************Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2 transactions was taken out of my account, Advertisement was for a Yeti small bag,Spin the wheel to see if you won. I won to it! What I recieve was a flash light from the Dollar tree.Call the number on the envelope and talk to someone and all I can get back is $20 out of $50.No refunds!!This is a SCAM!Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have noncompliants against this company. I just want cancel all future shipments. Please remove me from all future orders.Thank you.Initial Complaint
04/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I received products I didn't order and no apparent way to return them: Trend 192 - ****************************************************** (GoXtra Keto Gummies and Keto Weight Loss).Initial Complaint
04/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I just received 2 small packages from this company that I did not order, both small electronic devices; a USB range extender and a wireless speaker. I do not want them, nor did I order them or do I intend to pay for them.
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Customer Complaints Summary
72 total complaints in the last 3 years.
10 complaints closed in the last 12 months.