ComplaintsforCognigence Products
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Complaint Details
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Initial Complaint
03/28/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I was going through my email approximately on March 4, 2023 and saw a survey from ***'s Club. We have a ***'s Club membership so I decided to fill out the survey. It was stated that I would get a free gift if the survey was filled out. I chose a pair of Apple Airpods. The survey was lengthy so I didn't think this was a scam. However, as I look back, I now can't believe that I thought as a college educated person that ***'s Club would send Apple AirPods for free because they are expensive. On approximately March 9, 2023, the Apple AirPods arrived in the mail to my surprise. I got a fraud alert from my American Airlines credit card through email and then by phone shortly after filling out the survey. I looked on my credit card statements to see if there was a charge for the AirPods. To my amazement, there was no charge for the AirPods but instead a series of charges for other items that I did not purchase that were picked up as fraud from my American Airlines credit card. I called ********* (credit card company) and reported that I did not make those purchases. They cancelled my credit card, credited me for the charges, and issued me a new card. I now have a brand new set of Apple AirPods that came from this return address: Prestige, #***, ***********************************************************. I have not used these AirPods yet until I know if I will be charged for them or if they are indeed free for filling out the survey. Since we changed the credit card to new numbers, I do not want my credit score to be affected in any way. I really need to know what to do. Do I return these? My husband and I always pay our bills on time but I refuse to pay for AirPods that I did not order. Please advise me on what to do about this scam. Thank you, *************************Customer response
03/28/2023
You asked me the name of the business to question and the only information I have is what is provided on the return address. There is no correspondence inside the package. I guess they are pretty smart scammers. Therefore, please question this ******************, located at *****************************************************************; Thank you, ***********************Initial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In March I ordered a one time bottle of Ellueur anti-wrinkle cream. All I had to pay was for shipping. I got the product. It was just OK. Yesterday 3/23 /2023 I received another jar of this product. I did not order it. I did not sign up for an auto ship. I want a refund for this latest jar and a stop on auto delivery. There is and has been no invoice included in packaging. All I have is an address. So I am unable to email, text, or call anyone to stop auto ship. The return address on the package says: KB,**************************************************. ******** *****. I will be returning unordered jar with a letter to stop auto ship. However, if it continues, how do I stop it once and for all?Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I did order one bottle of Gummies and male enhancement. I did NOT order the second set of pills I received one of each item. I justreceived a second set of the items which were NOT ordered.I was going to contact Prestige so I went online to tell them to not send anymore. I found the BBB site so I decided to make a complaint. I tried to contact them to tell them I do not want them or anything sent to my house. I am happy to return the unopened package. I do not want them nor do I want my account charged with any charges. I am disabled and on a fixed income. Thank you, *******************Initial Complaint
03/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I received a package from them (Trend #***) that I did not order. When I called their "customer service " he was rude and told me to call my bank that he did not understand what the problem was!Initial Complaint
03/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received Keto gummies and Keto weight loss supplements from this mailing address abs I never ordered any of this. I never even heard of this place!! Something weird is happening and I need these people to be investigated!!Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have called and you to stop sending pills and you haven't. I don't take these and I want a refund that you are charging my credit card. Get on this at once please. So I don't have to take further actions. Got a bottle today. Stop sending and charging to my card and refund me I have been trying to stops this and get my money back but you keep sending.Initial Complaint
03/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered two bottles of male enhancement supplements 2 months or so ago (Testosterone Booster and CBD gummies by Vigorlite RX). Today I received the same two bottles which I did not order. The 2nd supply was shipped by Prestige ************************************************************************I probably paid about $40. for the first shipment.When I called customer service I was routed to the ***********. I was told they knew nothing of the ******* did notice there was still another company name associated with Vigorlite RX ( or Prestige). The other name is Cognigence products.Initial Complaint
03/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Discontinue all products shipped to me by this company. Stop, Stop, Stop! This business continues to ship two bottles of Vigorlite products to me every month. I no longer wish to receive these products as they do not work as advertised. They do not respond to any forms of contact by email or phone. This is a scam!Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I just got a second shipment of products, I don't want and never ordered. I contacted customer support and they said they don't have a product with that name and cannot help me as they don't have an account with my name. The customer service rep hung up on me.Initial Complaint
03/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received 2 bottles of Keto weight loss products that I did not order. It came from Trend, ************************************************************. I do not want these pills nor do I want to be charged for them. What do I need to do?Thank you.Customer response
04/07/2023
Better Business Bureau:
At this time, I have not been contacted by Cognigence Products regarding complaint ID ********.
Sincerely,
*****************************
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BBB Rating & Accreditation
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Customer Complaints Summary
72 total complaints in the last 3 years.
10 complaints closed in the last 12 months.