Business ProfileforCraft Central Company

I ordered 13 posters from this company as gift on 4/14 Order #***** confirmed for $117.30 The items were received on May 3rd. The quality of the items were not poster quality and poor quality in general. They appeared to be ****** copyrighted items downloaded and the used as a reprint. The one item that was poster quality sent to me was something that I did NOT order and also communicated as such. The larger posters were in particularly bad visually with poor quality. It looked like when images enlarged into larger size they were blurry. On May 4th following their instructions to send request for return prior to returning the items I did so. I did not hear a reply so I resent my second email request on 5/11/24, i do not have faith in this company due to the delay, the product outcome and service and that is why I asked for a refund. If they would correct their work that is an option too, although not my preferred as I am not sure it will be fulfilled appropriately, ************************************************************** From: ********************* <****************>Date: May 4, 2024 at 9:39:40PM EDT To: ******************************* Subject: Request for refund : Order #***** confirmed ??These items I received yesterday were intended to be gift for a creative media person who likes ******. The poster order is incredibly disappointing. The quality especially the 13x7 carrousel in particular is the worst. It looks like a jpg that was not meant to be enlarged and was anyway impacting the quality. The poster is low visual quality grainy and poor execution.The smaller posters appear to be regular card stock vs poster quality. Also a large festival poster was included in the order that was not ordered and I dont want anyone to miss their items if it was inadvertently added to mine in error.*********************