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Find a Location

Imperial Home Services LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Imperial Home Services LLC

      1900 Baseline Rd Grand Island, NY 14072-2013

    • Imperial Home Services LLC

      PO Box 97 Grand Island, NY 14072-0097

    • Imperial Home Services LLC

      90 Pearce Avenue Tonawanda, NY 14150-6711

    • Imperial Home Services LLC

      1763 Baseline Rd #260 Grand Island, NY 14072

    • Imperial Home Services LLC

      6400 Main St Williamsville, NY 14221

    Business ProfileforImperial Home Services LLC

    Concrete Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This Business Offers:  Concrete Contractors, Landscape Contractors, Lawn Maintenance

    Business Details

    This is a multi-location business.

    Find a Location

    Imperial Home Services LLC has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Imperial Home Services LLC

        1900 Baseline Rd Grand Island, NY 14072-2013

      • Imperial Home Services LLC

        PO Box 97 Grand Island, NY 14072-0097

      • Imperial Home Services LLC

        90 Pearce Avenue Tonawanda, NY 14150-6711

      • Imperial Home Services LLC

        1763 Baseline Rd #260 Grand Island, NY 14072

      • Imperial Home Services LLC

        6400 Main St Williamsville, NY 14221

      Location of This Business
      1900 Baseline Rd, Grand Island, NY 14072-2013
      BBB File Opened:
      6/2/1993
      Years in Business:
      38
      Business Started:
      1/1/1986
      Business Started Locally:
      1/1/1986
      Business Incorporated:
      7/30/2018
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Imperial Landscape Design
      Business Management
      • Mr. Joseph Ciffa, President
      Contact Information

      Principal

      • Mr. Joseph Ciffa, President

      Customer Contact

      • Mr. Joseph Ciffa, President

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/07/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
           On 7/28/22 a check (****) was sent to Imperial for a downpayment to remove & replace existing staircase as well as the four blocks in front of the steps. job was scheduled for the summer of 2022 with the job taking approx 5 days to complete. There have been numerous calls and texts over the past year. The contractor repeatedly uses the weather, not having employees willing to work and being 5 months behind as the reason why the job has not been started.    In addition we were given 5 different start dates. All were no shows and no calls.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kevin R

      1 star

      01/03/2024

      Homeowners beware! In April 2022 I agreed to a proposal from Imperial Home Services for a small concrete project at my home. At that time, the owner Joseph Ciffa requested a deposit to lock in an August construction date. In late August I contacted the company to confirm their schedule only to be told they're behind and it would now be mid-September. After several more communications it was pushed out "2 weeks", then "10 days", then "October", then "November with special cold curing concrete". At that point I requested a refund which he agreed to. There have been countless promises to refund my money which didn't happened. I filed a complaint in small claims court. Joseph was a no-show. The court ruled in my favor. As of January 2024, I have not received a refund of my deposit! I will now be filing a lien against his properties.

      Local BBB

      BBB of Upstate New York

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