Concrete Contractors
Imperial Home Services LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Estimate given last week August, cash deposit of $1,000. Given September 13th.. 3 weeks ago scraped dirt and put forms down, up until this time and since then it has been excuse after excuse not enough workers, workers sick, no one to help with cement, weather, on other jobs and supposedly trying to finish others jobs. Very unprofessional in responding to emails and or calls mostly no response at all. Until November 26th when I advise want refund for not being able to finish in over 3 months time. Want refund.Initial Complaint
09/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On 7/28/22 a check (****) was sent to Imperial for a downpayment to remove & replace existing staircase as well as the four blocks in front of the steps. job was scheduled for the summer of 2022 with the job taking approx 5 days to complete. There have been numerous calls and texts over the past year. The contractor repeatedly uses the weather, not having employees willing to work and being 5 months behind as the reason why the job has not been started. In addition we were given 5 different start dates. All were no shows and no calls.Business response
09/22/2023
BBB spoke to the business owner and the following was relayed: I've been in contact with this customer. The early snowfall last November put our schedule behind. Regardless, I assured them that I will have the job completed by November 15th of this year. If I do not have the job completed by November 15th of this year, I told her that I will return her deposit check.Customer response
09/22/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Regards, ******* **** I am rejecting this response as I do not trust this company to keep their word. We DO NOT want Imperial to do this job as we have already set up another company to do the necessary repairs. Also, we want our deposit of $8,400.00 returned immediately. Our church board has decided to cut their ties with Imperial completely .Business response
10/02/2023
I told her we'd be there Monday.Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4/15/2022, we contracted with Imperial Concrete (Imperial Home Services LLC) and gave them a deposit check of $500.00 to secure our place in line. They were to replace our patio, driveway apron, install a new stoop and other sections of our driveway. The approximate start date was to be in the middle of May 2022. NO SHOW!! On 8/15/2022, we called and Joe said he would be back in our area in the next 10 days and we were 2nd on the list. NO SHOW!! We made multiple calls in October and November and left messages with his answering service. He finally called on 11/15/2022 stating we had slipped through the cracks; that he would still do the job this year or be early next spring, or refund our deposit. We told him we would like our deposit back, by Thanksgiving of 2022. On 11/30/2022 I called and Joe answered his phone and said he would bring the $500.00 cash to our house the next day. NO SHOW!! As of date of posting this complaint, we have called daily and left messages with his service and have NOT RECEIVED A RETURN CALL!! WE WANT A FULL REFUND OF OUR DEPOSIT.Business response
12/27/2022
Response taken by phone: The deposit was refunded a few weeks ago.Customer response
12/27/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* *******Initial Complaint
08/10/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Requested refund after no call/no show the week they said they would start. He immediately became defensive saying it was only a week. Was told he was going to contact his lawyer multiple times. We even offered to pay for his time when he came out to give our free estimate (and 1 other time to remeasure). Was told again he was contacting his lawyer. We never had a contract or any specs drawn up. Only the estimate. Nothing on our estimate or in our communications stated deposit was nonrefundable. Still have not heard from said attorney or seen any deposit money.Business response
08/26/2022
Response taken by phone: We originally met in April and scheduled the job in August after the customer closed on their home. Her estimate says we will do the job the beginning of August. Because our work is seasonal, dependent on weather and availability of cement ,we cannot give an exact start date. She called 8/2 to find out when we were coming and I let her know we were planning on doing doing the job next week. She then stated she no longer wanted to have the work done and requested her deposit back. I am willing to refund half of her deposit for my time to release her from the obligations of the contract.Customer response
08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *****
Customer response
09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The consumer called and stated she has not received her refund.
Regards,
******** *****
Business response
10/04/2022
BBB spoke to the business. He was not aware that his proposal was accepted. He will get the check out as soon as possible.Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Requested refund of our deposit, never refunded we were told see you in court. Work was not done on dates promised waited several more months still no scheduled date for work to be done. At that point we decided not to have them do the job.Business response
02/03/2022
Hello. The customer requesting a refund did not give us ample opportunity to complete the job seeing how much rain we received. Every contractor in this area fell behind due to the record breaking rain we had. When I contacted them to let them know we were coming to begin work they were very excited. 4 days later I received a text saying “they’d decided not to do the job”. Deposits are meant to hold a place on our schedule. We only receive a $500 deposit on jobs in good faith to assure a spot on our schedule as in Buffalo our season is only 8 months long. I will contact the customer to see if this can be resolved with no further actions taken. Thank you.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.