Business ProfileforNassau National Cable Corp.

In early June 2024, I ordered a 45 ft. length of CPE-jacketed 12 gauge wire (tray cable). I received the order promptly. Just before installing the wire I noticed the outer jacket said "PVC," which is a less UV/sunlight-resistant and much less costly kind of wire. I began communicating about this with *** on June 14, with numerous phone calls and emails.Notably, the cable that was sent to me was from a warehouse in *******, ** and had a different order number than the initial *** order. On June 17 I received an email response from *** (*****) apologizing for the mixup and saying she would check with the warehouse. Per her request, I sent a photo of the cable jacket showing it was PVC-jacketed. On June 18 ***** offered to arrange the return of the incorrect wire and I responded on June 18 saying I was happy to have *** pick up the cable at my home or have the return shipping label emailed to me. On June 24 I emailed *** informing them I had still hadn't received a return shipping label or instructions. With additional phone calls, ***** finally arranged for *** pickup from my home. Despite the incorrect cable being picked up on June 24, there was no known action by *** to promptly send me the correct cable or issue a refund. I never heard from *** about whether they had the correct CPE cable in stock (it remained listed as available on their website). On July 1st I emailed ***** and others on the *** team including *** principal ********************* for a status update. I included ***** on subsequent emails. After not hearing back for a week I sent another email on July 8, and on that day received an email from ***** saying my refund would be processed. A few days later I called for a status update and on July 11 received an email from *** confirming the refund was being processed. The refund finally credited to my bank account on July 13. I don't know how representative my experience with *** was, but I don't expect to take chances and order from them again.