ComplaintsforTeachers Federal Credit Union

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Initial Complaint
06/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is reporting charges off every single month and every time an account updates the statute of limitations is extended; every update makes the account look newer than it is. REAGING THE ACCOUNT IS ILLEGAL! The account has repeatedly been updated as charge-off every month. This is an update on the payment history. A charged off account should NOT include an active payment history. This inaccurate information falsely manipulates the statute of limitations. You failed to investigate this account properly and your neglect has violated my rights. I am demanding a deletion of the following account. Also this company never sent the proper 1099-c form a well. This is my final attempt at getting this account removed before litigation.
Business response
06/20/2024
We have reviewed this claim with our internal teams.We contacted *********************** on 6/20/2024 by email in regards to our findings. Our member has been provided with contact information for any future concerns or questions.
Customer response
06/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They states that info was accurate but are reporting a charge every month. They should be reporting no data after the initial charge off report. They also never sent a 1099 c for this alleged charge off.
my next step is to file with the sec & ftc and litigation.

Sincerely,

***********************
Initial Complaint
06/14/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been banking with Teachers federal credit union for nearly 30 year. The bank now demands to know what I'm doing with my money by making me fill out a form to have approved. They have given no notice to their members about this new rule. I now have to wait until they give me permission.
Business response
06/17/2024
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 6/14/2024. Our member has been provided with our contact information for all future needs.
Initial Complaint
05/03/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with TEACHER'S FC *** ***** ****.I do not have a contract with TEACHER'S FC *** ***** ****.They did not provide me with the original contract as I requested.
Customer response
05/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
04/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am ***************************** the Executor of my deceased sisters Estate, her name is *****************************.Prior to her death ********* purchased Money Order # ****** for approximately $2,000 from Teachers Federal Credit Union (TFCU). The instrument was never cashed.Unfortunately, TFCU did not follow up with the Estate on a timely basis despite having been properly notified about her probate process; the beneficiary of ********** TFCU Account is her daughter ***************************.TFCU eventually decided to send the unclaimed funds to an unrelated party in *******. The info TFCU provided has not sufficient for *************************** or the Estate to reclaim the funds.At this point, I dont know what steps are needed in order to perform my function correctly as the Executor and restore these funds to their rightful legal owner.
Business response
05/09/2024
We have reviewed this claim with our internal teams.We have communicated with this individual on 4/29/2024 and 5/9/2024 in regards to our findings. They have been provided with contact information for any future concerns or questions.
Initial Complaint
12/14/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have fallen victim to identity theft, with unauthorized transactions and suspicious activities associated with my identity. While I have already filed a police report, I am seeking assistance to address this issue comprehensively. My objectives include recovering my financial losses, restoring my reputation, and seeking your support in removing the fraudulent inquiry from my credit report. Your assistance in this matter is greatly appreciated.-----------------------------------------TEACHERS FCU 01/05/2023
Business response
12/18/2023
We have reviewed the additional documentation with our internal teams. We were able to assist ****************** with their desired resolution on 12/18/2023. ****************** has been provided our contact information for any additional questions or concerns.
Initial Complaint
11/30/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Since march 31,2023 I've not been able to wire money to my bank through share branching I've bought this problem to them many of times. Even with help from another Banking Branch to prove everything wrong with my account its been almost 9 months and still no resolve
Business response
12/08/2023
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 12/8/2023. Our member has been provided with our contact information for all future needs.
Initial Complaint
11/09/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Teachers Federal Credit Union is failing to provide a loan payoff letter in a timely manner.
Business response
11/10/2023
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 11/10/2023. Our member has been provided with our contact information for all future needs.
Customer response
11/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

(1) The issue has not yet been fully resolved.
(2) No direct contact number was provided.
(3) When I last check "expected wait time" was 58 minutes. This is not responsible customer service.
(4) Please have an officer of Teachers Federal Credit Union contact me.

***********************

Business response
11/17/2023
We have reviewed this claim with our internal teams. We have provided our member with the documents requested from the initial complaint which is now fully resolved. We were able to assist our member with their desired resolution on 11/15/23. Our member has been provided with a direct extension and email of one of our staff members for all future needs.
Customer response
11/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
10/23/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently discovered an unauthorized inquiry on my credit report dated [Jan. 05, 2023]. I did not give consent for this inquiry and have no prior dealings with the business in question. I have contacted the creditor regarding this matter, but there has been no response from their side. Please investigate and remove it from my credit report promptly.
Business response
10/27/2023
We have reviewed this claim with our internal teams.We reached out to *********************** by email on 10/27/2023 in regards to our findings. Our member has been provided with contact information for any future concerns or questions.
Customer response
11/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
My wallet and several personal documents including my driver's license, ********************** card, debit card, and social security number were gone. I've found out that someone is impersonating me using my personal information. I recently discovered that there is an unapproved inquiry with the date January 5, 2023, on my credit report. I never gave the go-ahead for this investigation to be conducted, and I never did business with the aforementioned company. I discussed this with the creditor, but they never got back to me. Investigate it, please, and have it removed from my credit report as soon as possible. Correction to a credit report

***********************

Business response
11/17/2023
We have reviewed this claim with our internal teams. We have made several attempts to contact ****************** on 11/14, 11/15, and 11/17. As of 11/17, we have yet to receive a reply. For any updates regarding this claim,they can reach out to the Member Experience team at **********************************************.
Initial Complaint
10/23/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Tfcu is a bank that is holding my entire account, they wont wire to my new bank and they said they mailed a check . I was told **** days , then told 14 days . Still waiting & no check & its a large amount of money over $13k and I dont know the exact amount ** they closed my account and I can no longer ******* . No one helps when I call & no returns my calls . I can not pay my bills ** they have all of my money
Business response
10/25/2023
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 10/25/2023. Our member has been provided with our contact information for all future needs.
Customer response
10/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
10/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I make my payment and my bank provides me a delivery status. FTCU receives my payments and takes weeks to deposit it as payment. They keep on saying Im 30 days and have hurt my credit with this info. I either need a better way to pay and these 30 days taken off my credit. Ive called a few times and get transferred around.
Business response
10/26/2023
We have reviewed this claim with our internal teams.We made contact with *********************** on 10/25/2023 in regards to our findings. Our member has been provided with contact information for any future concerns or questions.

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