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Business Profile

Credit Union

Teachers Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Teachers Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Teachers Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank charged me 4 Insufficient Funds ($32 each) fees at once when they shouldnt have and refuse to refund more than $64 of it. In chronological order:Balance: 128.73 3/05- NY Times Debit: ***** Balance: 1***** 3/05 Venmo debit: ******* Balance: ***** With the balance at *****, the next transaction is a debit for ******. The new balance should be $4.65 right? Well instead of the new balance being $4.65, it shows as being ****** after a $32.00 insufficient funds fee with no proof or explanation of how the balance even went negative. When I called multiple times, nobody can explain why the math doesnt add up. I have all picture proof of everything.

      Business Response

      Date: 03/31/2025

      We have reviewed this claim with our internal teams. We have made several attempts to contact our member and left voicemails for each attempt. As of 3/31/25, we have yet to hear back from our member. For any updates regarding this claim, they can reach out to the Member Experience team at *********************************************** Thank you!

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payment received by Bank on February 27th 2025 being held until post date March 3rd! Long standing customer with multiple deposits from same location as well as well over ******* dollars in yearly transactions. Should not have to wait for 5 days for a 600 dollar deposit to my account! Absurd responses from local branch regarding situation. Need resolved today!

      Customer Answer

      Date: 03/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *********



       

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 30, 2024, $99.94 the business committed to provide a resolution, the nature of the dispute is this purchase was returned & I wasnt given a refund the business has not resolved the problem

      Business Response

      Date: 03/04/2025

      We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 3/3/2025. Our member has been provided with our contact information for all future needs. 

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched my car insurance on 9/29/2023. Teachers Federal Credit Union has been charging me for insurance since that exact date. They refuse to take the amount off of the loan. I have been charged approximately ****** a month over the agreed amount.

      Business Response

      Date: 01/13/2025

      We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 1/13/25. Our member has been provided with our contact information for all future needs. 

    • Initial Complaint

      Date:12/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, This letter is a formal complaint that you are reporting inaccurate and incomplete credit information. Under 15 USC 1681e (b) Compliance and procedures (b) ACCURACY OF REPORT Whenever a consumer reporting agency prepares a consumer report it shall follow resonance procedures to assure maximum possible accuracy of the information concerning the individual to whom the report relates. I demand to see verifiable proof (i.e: an original consumer contract with my signature on it) that you have on file for the account listed below. Or a Certification from the creditor that certified the accuracy and completeness of the information/account. Your failure to positively verify these accounts has hindered my ability to obtain credit. Under the Fair Credit Reporting Act, unverifiable accounts must be DELETED and if you cannot provide me a copy of verifiable proof, you must DELETE the account listed below. I demand that the following account be validated or DELETED immediately: ****************************** FED CREDIT UN//Account ***************** Amount: $7,159.00 In addition, DELETE all non-account holding inquiries over 30 days old. Also, please add a promotional suppression to my credit file. Under federal law, you have thirty (30) days to complete your re-investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within fifteen (15) days of the completion of your re-investigation. Thank you, Thandiwe ******** *********

      Business Response

      Date: 01/07/2025

      We have made several attempts to contact Thandiue ********* to provide a case summary and recommendations as of 1/2/2025 & 1/7/2025. Our member has been provided contact information for our specialist handling this case if they have any questions, concerns, or need additional information. 

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank is charging excessive fees. Fees they are creating. I was enrolled in smart checking. This keeps your checking from overdrafts avoiding fees. They unenrolled me twice. I did not ask. This caused multiple fees at $32 for each instance. Over 400$ since October. I did not know they were doing this. It must be in the fine print so you will not notice until its too late.

      Business Response

      Date: 12/27/2024

      We have made attempts to contact *********** ****** to provide a case summary and recommendations as of 12/26/2024. This was in response to the communications we had with our member on 12/20/2024 regarding the reversal of fees mentioned in the complaint. Our member has been provided contact information for our specialist handling this case if they have any questions, concerns, or need additional information. 

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check with Teachers Federal Credit Union on 9/23/24, where I have been a customer with weekly direct deposit for years. The check deposited was from my tax refund. They froze my account on 9/14/24 here it is more than 2 weeks later account still froze. I have called every day since and have been told each time i will email the back office with and Urgent status and have yet to receive any call back and no one can provide any updates.I keep hearing the same thing about approval from the back office and Im frustrated because I never get a call back from the back office or customer service. I went into a branch and no one could help me there either, was told they called the back office left a message for the person in charge and they would call me back once they heard something. Can someone please unlock my account does only one person do everything in the back office.

      Business Response

      Date: 10/22/2024

      We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 10/11/2024. Our member has been provided with our contact information for all future needs. 

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check with Teachers Federal Credit Union on 7/16/24, where I have been a customer with weekly direct deposit for years. The check deposited was from my employer which was given as a bonus. They froze my account on 7/18/24 here it is more than 2 weeks later account still froze. I have called every day since and have been told each time i will email the back office with and Urgent status and have yet to receive any call back and no one can provide any updates.. I went into a branch and no one could help me there either. was told they called the back office left a message for the woman in charge and they would call me back once they heard something. still no call back.

      Business Response

      Date: 08/13/2024

      We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 8/9/2024. We have subsequently contacted our member on 8/12 and 8/13 and provided our direct contact information for all future needs.

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My CD ended on July 6, 2024. On July 8 I requested that Teachers Federal Credit Union close the account. They requested via email and in a conversation with their customer rep a signed letter of intent to close the account mailed or attached to an email, after which they would mail a check within two business days. I did mail the attachment requested July 11. Today, July 14 they are asking me to wait and look for another email that requests i sign another document online.This is taking too long with too many steps. I a asking again for the bank to close the account, CD and savings and send me all funds.

      Business Response

      Date: 07/16/2024

      We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 07/16/2024. Our member has been provided with our contact information for all future needs. 

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tfcu UNNECESSARILY froze my accounts over a payroll check. 7/3 Made on their unreliable mobile app because of an emergency. I normally would never trust their e banking, but I was far from my home and had no cash.They tell me the issue has been cleared up, yet I still have limited access to my accounts. They tell me this is because the woman in charge of the case refuses to answer calls and emails.When I deliver my paystub in person yesterday upon the request of their emails they refuse to help me, insisting they must first see to every customer behind me.At this point I had already waited 7 days. I was stuck upstate and forced to beg for money to get home. I only mention this becuase it became an object of their entertainment to laugh at down the line.I spent all day yesterday and today on the phone and emailing and nobody can connect me to a supervisor or any senior employee to discuss my ongoing issue.No explanation is being offered and the real life consequences of having no money are starting to prove damaging.I have missed work, been late to work, and instructed by one woman from Tfcu to walk as far as it takes to attain a signal strong enough to send an email of my pay stub.Again when this paystub was presented in person it made no difference. I was threatened with police when I insisted they call someone who could handle my requests. And I left lied to and still without access to my accounts.No money, no explanation.I am told the check cleared and is now on a 7 day hold. Their policy is to clear 225 of a check under 5k while it is verified. Instead they froze my account and started a campaign of harassment against me, and i still do not have full access to my accounts, something they have made no attempt to fix, going so far as to ignore my questions and ask "is there anything else I can help you with"Their call center has called me several times just to hang up, mocking me for my ongoing problem of their devising.Harrassment

      Business Response

      Date: 07/16/2024

      We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 7/12. Our member has been provided with our contact information for all future needs. 

      Customer Answer

      Date: 07/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Nobody has answered a single one or my questions. No information given after I had to physically patch together a call between myself the help center, my local branch manager, and the back office to force them to unfreeze my accounts. They loved a

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************************




       

      Business Response

      Date: 07/18/2024

      Management has communicated with our member on both 7/10 and 7/12 regarding their case details and resolution. The member has been provided our direct contact information and can also reach out to ********************************************** for any additional questions, comments, or concerns. 

      Customer Answer

      Date: 07/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have reached out endlessly.  No explanation offered.  No comment on stranding a longtime customer without explanation.

      you lied to me for days.

      you ignored my calls.

      nothing has been addressed whatsoever.

       I believe someone at TFCU acted unprofessionally to the detriment of my career and health.  I believe they further denied me banking services while being untruthful about my supposed access to my accounts.  A human being is responsible for these mistakes.  Your people keep acting like I have done something wrong by noticing this. You have done something wrong, and you continue to lie about the explanation you have never supplied.

       

      I have my whole life to be your mosquito.  

      why was I denied access to my accounts.

      why was i lied to.

      Why was i treated like a criminal for your mistakes.

      Who is at fault at TFCU for this nightmare I am sharing with you?

       These events and continued subterfuge have alot of people confused... is this what a customer can expect from TFCU

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************************




       

    Teachers Federal Credit Union is NOT a BBB Accredited Business.

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